5/5
TrustpilotOutstanding service from Emilia…
Outstanding service from Emilia Williams.
Agent replied · 22 June 2026
We're so happy to hear you had such a positive experience. Your kind words about our service are truly appreciated.
Trusted Agent profile · Surrey Heath
Chancellors Lightwater reviews in Surrey Heath
★★★★★
363 reviews across 2 platforms
76 Guildford Road, Lightwater, GU18 5ST, Surrey Heath, GU18 5ST
Chancellors's office in Surrey Heath, at 76 Guildford Road, is rated 4.6 out of 5 across 363 reviews on two platforms, including 189 Google reviews rated 4.5.
Reviews
Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
5/5
GoogleKeira at Chancellors has been instrumental in us choosing a property to purchase. The one we are buying we hadn’t planned to look at but Keira had encouraged us to do a viewing and I'm so glad she did. Keira Commitment though out the process to date has been excellent and nothing is too much trouble.
Agent replied · 9 January 2025
Thank you, Roxy, for your fantastic review! We're thrilled to hear that Keira was able to help you find the perfect property. Her dedication and commitment to our clients are what we strive for at Chancellors. If you have any further questions or need assistance, please don't hesitate to reach out. Congratulations on your new home!
1/5
GoogleWorst estate agent ever!! Please avoid this firm at all cost!! They got my business by overpricing the value of my property at £800K and signed me to a 6 month contract that I can’t get out off and within the space of 3 months they pressured me into reducing the property price to £650K. Recently I’ve been asked to further reduce the property price to £625K. How can an estate agent reduce a property price that they valued nearly £200K off their valuation figure? They are obviously very inexperienced cowboys that are only interested in getting their commission whilst selling extra services. And as for their contract, I signed it on the 2nd of May 2023 and on the 2nd of September, I’ve given my notice to come out of their 6 months contract and now they are telling me that I can’t come out of their contract until 27th of October, which is nearly 7 months! And if I do I will need to pay for their services i.e photos and advertising fees etc.. As for the viewings, there were only total of 10 viewings. 3 of them was produced on the back of one of the estate agent- his own words. And recently I just came across one of the viewers that wanted to view my property even made a complaint about how it was difficult to book viewings with them and how they never showed up.I’m guessing these negative factors play a massive part in getting a sale. Obviously there is the crisis with the interest rates but speaking to other estate agents that are local to me state that there are still buyers out there and I’m guessing Chancellors are scaring them away. Finally I did complain to Holy about their very poor customer service but she wasn’t interested. not even allowing me to at least come out of their contract and instead actually told me more photos needed to be taken to even trying her luck to get me to sign another 6 months contract with them! I mean what a joke…honestly. I’m stressed because of these people. Now, take my advice and stay clear of these people.
Agent replied · 25 October 2024
Hello, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Lightwater branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
TrustpilotFor many years I have always received…
For many years I have always received excellent service from the teams at Chancellors
Agent replied · 19 March 2026
We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!
5/5
GoogleGreat experience working with Kiera to secure my first flat. She really listened to my needs and was on the ball to get me any required information as soon as possible, without having to chase for it. Really personable and made me feel super comfortable at my viewing. Highly recommended 👌🏻
Agent replied · 22 June 2025
Hi Kelly, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleKashan has been very friendly and was polite and accommodating while I set out to find the right property. Viewing was a very pleasant experience. Thanks.
Agent replied · 25 October 2024
Hi David, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotReally poor rental service
Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.
5/5
TrustpilotI was really well looked after by…
I was really well looked after by Shannon Corrigan & Chris Appelboom!
Agent replied · 19 March 2026
We appreciate you sharing your positive experience! We're so glad to hear that you were well looked after and that you felt the team was professional, communicative, and understood your needs. Thank you for your recommendation!
4/5
GoogleVery helpful and Emily always upbeat and kept us up to date with viewings. Many thanks.
Agent replied · 11 October 2026
Thank you Sue for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
4/5
GoogleDuvanette showed me around a property in Lightwater. He was courteous, informative and very approachable.
5/5
TrustpilotGreat service
A great service being provided by Rosie, nothing too much trouble!
Agent replied · 19 March 2026
We're happy to hear that our service met your needs, and we appreciate your positive feedback. Thank you for taking the time to share.
1/5
TrustpilotThe agency staff were extremely rude…
The agency staff were extremely rude and unprofessional. I wouldn’t recommend this company to anyone.
5/5
GoogleIoana has been thoroughly helpful during the process of finding a new tenant for our property in Lightwater. She communicates regularly with us to inform us of any updates and even installed a smoke alarm prior to the tenant arriving! Thankyou very much Ionana xPositiveResponsiveness, Quality, Professionalism
Agent replied · 25 October 2024
Thank you for leaving us this great review Harmeet, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleDuvanette very informative very helpful. Great estate agent Thank you so much
5/5
TrustpilotHannah at Chancellors has been…
Hannah at Chancellors has been brilliant - really proactive in finding the right house for me and has made the whole process run smoothly. Highly recommend!
Agent replied · 23 October 2025
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotExcellent service and communication…
Excellent service and communication from Ben and Orriane. Kept me well informed throughout the whole process and dealt with any bumps in the road. Thank you!
Agent replied · 23 October 2025
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotHelpful experience
Helpful experience from Tom Taylor especially with processing paperwork once the unfortunately episode of requiring eviction of a tenant who stopped paying rent has been encountered.
Agent replied · 17 October 2025
We are pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotGood presentation
Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.
5/5
GoogleEmily from chancellors has been a great help with everything would highly recommend
5/5
TrustpilotGreat service provided by Olivia Hesson…
Great service provided by Olivia Hesson - thanks v much indeed for your help & support
5/5
TrustpilotWorking with Katie has made our renting…
Working with Katie has made our renting experience far easier
5/5
GoogleEmily from Chancellors has always been professional and helpful would recommend!
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