Trusted Agent profile · Surrey Heath

Chancellors Lightwater reviews in Surrey Heath

4.6

★★★★★ Excellent

366 reviews across 2 platforms

76 Guildford Road, Lightwater, GU18 5ST, Surrey Heath, GU18 5ST

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Chancellors's office in Surrey Heath, at 76 Guildford Road, is rated 4.6 out of 5 across 366 reviews on two platforms, including 189 Google reviews rated 4.5.

Google logo

4.5 / 5

189

Reviews on Google

This office

Trustpilot logo

177

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.

5/5

Google

Emily from Chancellors has always been professional and helpful would recommend!

Elizabeth · 27 September 2026

5/5

Trustpilot

jamie woodman

easy to approach and very helpful…

Vash · 18 March 2026

Agent replied · 19 March 2026

We're happy to hear that we were helpful. Thank you for your positive feedback; we appreciate it greatly.

5/5

Trustpilot

the process was handled efficiently and…

the process was handled efficiently and hassle free -

Mr · 21 February 2026

Agent replied · 23 February 2026

We're glad the process was efficient and easy for you. Thank you for your positive feedback; we appreciate it!

5/5

Trustpilot

Craig was great

Craig was great, very helpful, very positive

Carole · 16 October 2025

5/5

Trustpilot

Iam really happy with the service…

Iam really happy with the service provided.Quick response,great communication and very reliable.The staff was polite, helpful, and made everything easy. Thank you.

Mrs · 21 October 2025

Agent replied · 23 October 2025

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

We were shown around some properties by Kashan. He was very helpful in suggesting other houses that may fit our criteria, and whilst on the viewings, he had clearly taken the time to memorise details about each house, and he knew the answer to almost every question, and was happy to find out for us any other queries we did have. We really appreciated his level of professionalism!

Olivia · 30 December 2023

Agent replied · 25 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

I had a great experience with Hannah…

I had a great experience with Hannah Rae, she was very professional and patient

Bolanle · 24 August 2026

5/5

Trustpilot

Simona-Maria Rosu customer support is second to none.

I would like to give a shout out to Simona-Maria Rosu who works in property management.

Jd · 21 June 2025

5/5

Google

Great result after a poor service from another local agent! Matt and the team worked hard in getting us viewings and an offer we were over the moon with! Thank you so much!

Amber · 26 October 2022

Agent replied · 25 October 2024

Hi Amber, we are so pleased that you enjoyed your experience with us and left this amazing review. We are sure that the team will enjoy this great feedback, so we will make sure to pass it onto them.

1/5

Google

Although these estate agents are notorious for over-pricing their inventory and leaving houses for sale on zoopla for 6 months even though they are SSTC, we wade an offer on a house. They never had the courtesty to even call us back with a reply. We assumed that the offer wasnt accepted by the vendor, but still, we missed out on a house purely because the staff couldnt be bothered to treat us with respect. Staff never call you back and are shady with their information,. (apart from 1 or 2 select few: Matt has always been professional) Apart from that, stay away especially if you are a buyer.

Matt · 26 October 2022

Agent replied · 25 October 2024

Hello Matt, we are disappointed that you have rated us only one star with no explanation as to the reason. We always seek to deliver a quality service as our overall scores and many 5* ratings on Google and other review sites demonstrate. Please could you contact us via caitlin.greaves@chancellors.co.uk with the details? Many thanks.

5/5

Google

We secured a sale of our house after a number of attempts with other estate agents due in the main to the efforts of Cameron Cawte, Senior Sales Negotiator. From the moment he was assigned to our case he exhibited a friendly, professional and skilled approach not only to how he dealt with us but in his handling of prospective purchasers. He maintained contact, kept us up to date, upsold our property at each viewing and, at his suggestion to a proposective purchaser who was viewing another property, introduced our property resulting in an offer we found acceptable. He has maintained contact since and has assisted in making the process as smooth as possible. I cannot recommend him highly enough and thank him for his work on our behalf.PositiveProfessionalism

Leo · 26 October 2022

Agent replied · 25 October 2024

Thank you for leaving us this great review Leo, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Trustpilot

Excellent and efficient customer…

Excellent and efficient customer services

Seru · 21 February 2026

Agent replied · 23 February 2026

We appreciate your positive feedback and are happy that you found our customer service excellent and efficient. Thank you.

5/5

Trustpilot

The service was good.

Customer · 12 October 2026

5/5

Google

Very helpful and approachable team. Easy to communicate with with quick response to any queries one may have. Big thanks to Matt C to for helping me find my dream home.

Lulu · 26 October 2022

Agent replied · 25 October 2024

Thank you Lulu for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Very friendly and informative on my viewing

Jaspal · 20 September 2026

5/5

Google

We purchased a house via chancellor's about six years ago and they were a delight to deal with both pre and post sale. When we started thinking of moving again, we were quickly in touch, and I can honestly say over the last two years Holly and the team at Lightwater have stood out from the crowd locally. The level of service from Chancellor's has always felt personal and considered during our house search and I would recommend then without hesitation to anyone looking to buy or sell around Bagshot. We had very specific needs in our search and their communications have always been spot on with what they have shared. Many businesses in the service industry, including a number of local agents, could learn a lot from the way Chancellors does business.

Stephen · 27 October 2018

5/5

Google

Elena Timofejeva from Chancellors - Lightwater was great and helped us to look at all the options available.

Benjamin · 26 October 2023

Agent replied · 25 October 2024

Thank you Benjamin, for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Charlotte have been great from the very

Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.

Mrs · 19 March 2026

5/5

Google

First class service, advice and communication

Doug · 20 September 2026

5/5

Google

From the very first phone calls I had with both Holly and Terry at Chancellors, Lightwater, I felt completely confident with their anticipation of my needs, that they were committed to getting the best sale for me, and I can honestly say in all the house selling I have been a part of, this one was the most smooth, worry free, and easiest in my experience. I was kept informed by emails every week, and on the odd occasion I needed to call, Holly was charming, attentive and very helpful. From arranging an open day, to completion was only just over three months, and throughout that time I didn't have a moments anxiety. Chancellors took care of everything, from liaising with the solicitors, the buyers and myself, to sorting out burglar alarms. I will certainly be recommending Chancellors to my friends and family. Thank-you - you did a superb job.

Patricia · 27 October 2017

5/5

Google

Chancellors sold our beautiful bungalow in Lightwater. Holly and her team were thoroughly professional throughout and helped us every step of the way. Our sales negotiator was Lisa who was truly superb and nothing was too much trouble. If we had a query she would answer it, and if contact was needed with our buyers she made it and was a brilliant intermediary; and therefore an essential part of the sales process. There is a big misconception that selling houses is merely about getting them under offer and the rest is just for solicitors to sort out… In our experience this could not be further from the truth. This is where the role of the estate agent BEGINS and Chancellors were second to none (believe us - we tried other agents as well!). They helped us at every step and that is what you are paying your fees for. Karen, the team leader in the Sales Progression Team was also excellent liasing seamlessly between the two solicitors. Many thanks The Preston Family

Mark · 27 October 2017

5/5

Trustpilot

She is awesome and helpful

Ayman · 21 September 2026

5/5

Google

I was keen to find the best possible agent to handle my recent sales for me smoothly and promptly. I am delighted to say that Chancellors, Lightwater, led by Ben Granville and his team, really met the brief. Not only did they find quality buyers rapidly, but they deployed resourcefulness, tenacity and skill in ensuring that I obtained the best possible prices and solid completion target dates which we held to. There is always a frendly voice, often the lovely Holly, at the end of the line to greet me and I am guaranteed an immediate call back by Ben. I applaud this very reliable team on their whole operation ,which I cannot fault. Having bought and sold properties over the years through Ben's team, I can wholly recommend them as friendly, honest, reliable and totally on the customer's side. I will definitely use Chancellors Lightwater in the future and am happy to recommend them each and every time. I wish you and your team continued success and strength Ben.

Leslie · 27 October 2016

5/5

Google

They got us what we wanted. Holly, Ben, Philip and others at Chancellors did a superb job - negotiating every corners and moments one can encounter during a purchase and made it happen at the end. They are dynamic and very pleasant to work with. There were delays and checks of all sorts - delays, frustrations and impatience but they kept the balance between patience and pressure / progress. Chancellors and the team at Lightwater office are unique and our special thanks to Holly, Ben and Philip for their enthusiastic efforts even when things were not going according to plan. The main point is that they delivered what we wanted. With Best Wishes & Regards.

Kv · 28 October 2015

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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