Trusted Agent profile · Surbiton
★★★★★
867 reviews across 2 platforms
13 Brighton Road, Surbiton, KT6 5LX
Seymours Prestige Homes's office in Surbiton, at 13 Brighton Road, is rated 4.4 out of 5 across 867 reviews on two platforms, including 277 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Seymours Prestige Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surbiton.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleThanks so much to all the team at Seymours . From going onto the market until completion they were helpful, professional and highly effective. I would happily recommend them to anyone thinking of selling.
Dear Rory, it's feedback like yours that we love to hear and really keep us motivated!
5/5
GoogleSeymour’s have gone above and beyond for me and my family in our search for a new home. I couldn’t recommend everyone at the Surbiton branch high enough with each one always being attentive and helpful whenever I’ve needed an answer or something doing.
1/5
TrustpilotVery bad service and unprofessional…
Very bad service and unprofessional team.Never reply any email to complete the property deal except bargain with you the asking price
Hello Eric. Sorry to hear about your recent experience with our service. We strive to provide excellent customer support and ensure smooth transactions for all our clients, and it seems we fell short in your case.Your feedback is important to us, and I would like to address your concerns directly. Could you please provide more details about the issues you faced, such as the office in question? This information will help us investigate the matter thoroughly and take appropriate action to improve our service.We value your input and hope to have the opportunity to resolve this situation to your satisfaction. Thank you for bringing this to our attention.
5/5
TrustpilotEmpathy is key to negotiation
Swift, polite and empathetic response which leads to positive conclusion the next day after viewing. Impressed, and thank you Seymours, Burpham!
We're glad to hear you had a swift, polite, and empathetic experience that led to a positive conclusion. We appreciate your feedback and support. Thank you Francis.
5/5
TrustpilotThe Seymours Sales team in Dorking…
The Seymours Sales team in Dorking recently facilitated our relocation back to the area after 4 years away. They were extremely helpful, polite and professional throughout what is always a stressful and emotional time. Thanks to their interventions with solicitors we managed to get moved in the timescales we needed.
Hi Jacqui, most people believe that buying a home is simple when in fact it can be quite complicated, especially when there are multiples of legal people to deal with as well. Pleased to hear that its all gone well.
5/5
TrustpilotExcellent, professional service.
Everyone at this branch has been nothing but helpful, Friendly and professional. Couldn’t rate them higher and definitely recommend them!
Thank you for your kind words! We're delighted to hear that you found our team helpful, friendly, and professional. Your recommendation means a lot to us.
5/5
TrustpilotSelling our property
A local estate agent providing a professional service in all aspects of the selling of our property. Would use again.
Thank you for your positive feedback Roger. We're pleased to hear you found our service professional in all aspects of selling your property. We look forward to working with you again in the future.
5/5
TrustpilotFantastic team that got the job done.
Fantastic team that got the job done.I sold a property with Seymours and they made the experience simple. Always on hand to answer questions and worked harder (during COVID) to make my sale happen.I can honestly say lesser Estate Agents wouldn't have bothered to go the extra mile - Seymours did!
Hi Jon, Thanks for taking the time to review our services, Covid has indeed brought a few challenges for us and our clients. Pleased we could help and thanks for using us.
4/5
TrustpilotOverall everyone friendly and proactive
Overall everyone friendly and pro active. Main frustration due to difficulty in getting calls returned in a timely manner and a continuing issue with agents slamming down the phones when ending a call. Not professional. Hence 4 stars.
Hi Chris, we're always looking to improve so we'll pass this on to the team and thank you for leaving such constructive feedback.
5/5
TrustpilotAfter using Seymours at Blackwater ten…
After using Seymours ten years ago and being delighted with their excellent service I used the Blackwater office this summer and they were really top notch again. Aiden helped so much in dealing brilliantly with the sale of my house and also with my elderly mother's purchase of a flat.
Hi Ed, its great to hear that you have used us in the past and used us again. Our strap line is "Your Property Partner For Life" so hopefully we can live up to this with you. Thanks so much for the review.
5/5
GoogleI'm grateful to Seymours for helping make our recent move so straight forward. Alex and Shaana in the Lettings Team were very professional and responsive, and the dedicated Moving Team have been great.
Hi Chris, we're glad you had such a wonderful experience with our whole lettings team!
5/5
TrustpilotGreat service
We are happy with the service from Seymours in Surbiton. John and Jenny especially were helpful, honest, courteous and timely with communications throughout the selling process.
Thank you for the kind words. We always keep a constant baseline of treating people the same way that we would wish to be treated ourselves. Thanks for using us.
1/5
TrustpilotThe WORST
The WORST! Wont fix anything! Rat infestation...did nothing...mold...did nothing...central heating broken, massive bills...did nothing..no shower for two months in winter..did nothing..works for landlord. Wont let you out of contract. Does not adhere to covid regulations regarding 4 month notice. Tries to force you to renew. Beware!!!!!!!!! Do not use this company!!!
Hello Tanja, Thank you for the comments. I would like to investigate this further for you if I may. Could you let me know which Seymours office you have been dealing with please? Thank you. UPDATE: Hi Tanja, I haven't heard back from you so I took the liberty of searching for your name across our rental department databases but I can't find that you are a tenant of ours. If this is not the case, please let me know so that I can help you. Thank you.
5/5
TrustpilotFantastic experience with the Seymours…
Fantastic experience with the Seymours Camberley team. From start to finish their communication was excellent and their feedback was fair. They made some great suggestions before we listed and managed to sell our house a few weeks after going on the market. Would use again, thank you guys🙏
Thanks Thomas, that's great to hear.
5/5
GoogleMoved to rent my flat out via Seymour’s recently. The difference in service I’ve had versus previous agents is massive - really responsive, get things done quickly, really personable. Can not recommend them highly enough!
We are so happy that we were able to find you a tenant for your property and delivered the service that other agents couldn't. Thank you so much!
5/5
TrustpilotSo Far So Good
Appointed Seymours as sole agents, as I have previously successfully sold property through them.The have achieved obtaining an offer at asking price in good time.Solicitors instructed and completion forecast for 10 weeks time.Watch this space!
Thanks for the review Ian. We like to think of ourselves as being on the property journey with you and will always make every effort to ensure that that journey is as pleasurable as possible. It's great to hear that you've used us before and have come back to use us again, it cements our company strap line - Your Property Partner For Life.
5/5
GoogleWork with Shaana Mir on letting our flat in Surbiton. She has been great to work with and has quickly found suitable tenants when required. Very responsive and professional in all dealings. Very happy with the rest of the Seymours team that handle contracts and moving in new tenants.PositiveResponsiveness, Quality, Professionalism
Hi Alan, There's a bit of a trend going on to receive reviews related to sales in all of our branches, so it's wonderful to get one every now and then in relation to the lettings operation especially at the Surbiton office as they always try to provide a great service as well! Good to hear that all has gone well and thanks for taking the time. W'ell let Shaana and the team know your comments.
5/5
TrustpilotGreat Service & Support
Seymours sold my house & were very helpful & supportive throughout what ended up being quite a lengthy sale. Clive worked tirelessly on this, chasing up all the relevant parties & keeping me informed of progress at all times.
5/5
TrustpilotA seamless sale and purchase all within…
A seamless sale and purchase all within record time and personal service throughout .
Thank you, Lucy, for your wonderful feedback! We're delighted to hear that you experienced a seamless sale and purchase with us, all within record time. Providing personal service throughout the process is what we strive for, and it's great to know we met your expectations. It was a pleasure working with you, and we wish you all the best in your new home!
5/5
TrustpilotPersonable and approachable at all…
Personable and approachable at all times, professional and friendly.
Thanks Lou!
5/5
TrustpilotHelpfull
Helpfull, being with Seymour’s knaphil first time great experience, very helpful honest all the staff I have deal with. Fantastic
From the first time to the last time, its always a pleasure to help. Knaphill has been so welcoming for us as well and we love being apart the neighbourhood. Thanks for using us LG.
4/5
TrustpilotPersonal and conscientious attention…
Personal and conscientious attention combined with a friendly and cooperative demeanour
Thank you, Howard. We're glad to hear you appreciated the personal attention and friendly approach. It was a pleasure assisting you.
1/5
TrustpilotGodalming Avoid
Probably the worst experience I have had with an Estate Agent. They were rude, offensive and didn’t return calls or email. I understand that they work for the seller, so now that we own a home, we know which company NOT to use.I definitely would not recommend Seymours in Godalming.
Hi Anonymous, All reviews are important to us, be they positive or negative and we appreciate you taking the time to do so. I am one of the owners of Seymours in Godalming and would like to understand and resolve your experience with us please feel free to contact me directly. Thank you.stewart@seymours-godalming.co.uk
5/5
TrustpilotA really professional team
A really professional team. The marketing of our house went very smoothly. We received helpful advice and are very pleased with service we received. Would use Seymours again
Thanks a lot for your positive feedback! We're really glad to hear that you found our team professional, and we're thrilled that the marketing process went well. If you ever decide to make a move again, we'd be more than happy to help out. Feel free to reach out if you need anything in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Seymours Prestige Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surbiton.
