Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTook my money unfairly
I was asked to pay a £250 deposit to secure a flat that the seller then pulled out of and Seymours kept MY £250 depiste me still wanting to proceed. How can they keep MY money when I wasn't the one who backed out?
Tristan · 26 June 2023
Agent replied · 28 August 2024
Hi Tristan, thanks for the review. Could you please provide a little more information as to which of our 20 offices you dealt with please? It's doubtful that we would have kept your money, as this would have been passed to the owner/solicitors and may have been a non-refundable deposit. We'd be more than happy to look into this further to see if we can help. Thanks again.
★★★★★ 5/5
GoogleJohn and Craig were acting for the owners of the house we were buying. They played a vital role in ensuring that the purchase / sale completed within the required timescales. They were professional and proactive (and are genuinely nice people). We will not hesitate to use them when we do eventually sell.
Samuel · 17 June 2018
★★★★★ 5/5
TrustpilotKnaphill first time buyer
Swift responses and the team were very helpful with any queries I had. They also dod a great job at putting pressure on the sellers solicitors because they were working slow to complete the deal. It's been a pleasure dealing with Seymours
David · 21 July 2023
Agent replied · 28 August 2024
Thanks for the review David. Agreeing on a sale is one part of the process, progressing the sale to an exchange and completion is the other. We'll spend as much time as needed dealing with not only the solicitors involved, but the rest of the chain be they sellers, buyers or their agents. We're on the property journey with you all the way.
★★★★★ 5/5
TrustpilotCouldn’t ask for more!
I rented a property through Seymours over a year ago and I couldn’t have asked for me.They were professional, always prompt with responses and went above & beyond to make sure the process was smooth for myself and the landlord.I’m now looking for a bigger property a year on and the service is just as I remember!
Jay · 23 November 2021
Agent replied · 28 August 2024
Hi Jay, that's great to hear. All of our Lettings and Management branches work hard to make the tenant journey experience a good one. Thanks for taking the time to review us and for using us more than once.
★★★★★ 5/5
TrustpilotWould use Seymours again
All staff really professional and helpful. Communication was great, we always knew what was going on.
Gary · 6 December 2024
Agent replied · 27 December 2024
Hi Gary,Thank you for your kind feedback! It’s great to hear you found our team professional and helpful and that our communication kept you well-informed throughout.If there’s anything else we can assist with, feel free to reach out.
★★★★★ 5/5
TrustpilotSeymours provided a great service in…
Seymours provided a great service in selling my property. They were always helpful with questions, and kept me updated regularly with viewings and the feedback from these. They got me the price I wanted, and a little more. Great job.
Mr · 25 August 2023
Agent replied · 28 August 2024
We try to treat people the same way we would want to be treated which mainly revolves around great communication. It's been our pleasure to help Bruce, thanks for the review.
★★★★★ 5/5
TrustpilotSeymours Woking
Seymours Woking - What can I say, we have had the most amazing experience with all the staff from the start of the process to completion. In particular I would like to say what a gem you have in Clarissa Crowther, Client Relationship Manager, her customer service, professionalism, authenticity, commitment to every detail of our house sale was another level, always going above and beyond. She has been a pleasure to deal with and we will most certainly recommend Seymours, Woking to our many friends.
Lisa · 23 December 2022
★★★★★ 5/5
TrustpilotProfessional, reliable Estate Agent.
Professional service to the highest degree at the Grayshott Branch.Approachable and friendly.Always available to contact .The best of experiences with any Estate Agent. Highly recommended to anyone planning a house move.
Angela · 19 March 2024
Agent replied · 19 June 2024
Thanks Angela. Whilst it's the newest office we have and we all live just around the corner. We already feel very much apart of the neighbourhood.
★★★★★ 5/5
GoogleWould definitely recommend, we had a great experience with Kathryn and Shaana at Seymours. They were quick to contact us from our initial enquiry through Zoopla, very informed when showing us properties, honest and professional throughout. I also really appreciated Kathryn keeping us updated one we'd made an offer and were on the edge of our seats!PositiveResponsiveness, Professionalism
Kate · 27 August 2021
Agent replied · 15 June 2024
Hi Kate,
Thanks for the 5* rating and we are so pleased to hear that you were kept informed every step of the way. Buying a home can be a nerve racking process and good communication is one way of helping the process become a pleasant experience. We have passed you comments on to the team.
★★★★★ 1/5
TrustpilotI was planning to buy a 1 bed flat in…
I was planning to buy a 1 bed flat in Horsell, Woking. Seymours gave me wrong information about the build year. At the viewing the estate agent said the building was built in 1997, and it turned out it was built in 1958. The whole process was slow. I had to wait 5 months for the documents, and at the end from a H&S document I found out that asbestos may be present in the building. The asbestos survey found asbestos in the flat, and so here I am after 5 months, 2500 GBP shorter (moving costs, legal cost, searches, mortgage broker fee), and I had to withdraw. I made an offer in early July, I got the documents in mid November. If I would have got the documents earlier, I would not have moved out from my old place (which I had been renting). If I would have got the correct information about the build year, I would not have make an offer / start the process.
ZOLTAN · 18 December 2022
★★★★★ 1/5
TrustpilotUseless
Really wish I'd read the reviews first. Thanks to Seymours Addlestone looks like we've lost out on stamp duty holiday. Cannot think of a single positive thing to say about them. Have been left feeling conned & very very annoyed. Can't even get them to take property off market. If you want to sell a property I suggest you go elsewhere.
Bevs · 30 December 2020
Agent replied · 28 August 2024
Hi Bevs,We are sorry to hear that you were disappointed with the service received from your local branch. We pride ourselves in providing a professional service and as the market leaders are always open to suggestions as to how we improve upon this. We welcome any constructive comments you may have and I would invite you to contact James Rowsell, Partner, directly on James@seymours-wba.co.uk so he can address your concerns. Thank you.
★★★★★ 5/5
GoogleIf I had the option to add more stars, I would!!!!
As a first time buyer, this whole process was extremely stressful for me; however, Sam (my contact at Seymours) remained highly efficient, empathetic, professional, and communicable at all times. I would absolutely recommend using Seymours Surbiton for all your estate agency needs - I couldn't have asked for more from them!!!!!!!!
Tallia3 · 16 June 2020
Agent replied · 15 June 2024
Hi Natasha, thank you for a brilliant review and recommendation! Sam and the rest of the team are thrilled. Good luck in your new home and please do let us know when you are looking to move again.
★★★★★ 5/5
TrustpilotProfessional, friendly and quick to respond!
I just moved in my new apartment and could not be happier! I had a great experience finding a new home with Seymours Lettings in Woking. From the first phone call until collecting the keys all the staff was very professional, friendly and quick to respond. Highly recommend. Thank you Seymours! I love my new home!
Viktorija · 2 October 2021
Agent replied · 28 August 2024
Great to hear Viktorja, thanks for the review.
★★★★★ 5/5
TrustpilotHas made the whole process easy
From the first viewing Seymour’s have made the process easy. They have answered any queries I’ve had promptly and always been very courteous. It has been a pleasure dealing with them.
Monique · 16 February 2024
Agent replied · 19 June 2024
Thank you so much for your kind words Monique. Our team works hard to ensure that the process is as smooth and stress-free as possible. It's been a pleasure working with you, and we appreciate your trust in us. If you need anything else, don't hesitate to reach out.
★★★★★ 5/5
GoogleWe let our house through Seymours and throughout the process the whole team were a pleasure to deal with. Friendly and approachable but at the same time professional and efficient - with particular thanks to Sam(antha) for making it all so easy. Highly recommended for rental or sale.
Simon · 17 June 2019
★★★★★ 5/5
TrustpilotSelling our House
Communications with the staff at Seymours was excellent.We were always advised promptly of appointments and received regular feedback.Any questions were dealt with promptly.The whole process of selling our property was made as smooth as possible.
Christopher · 16 November 2023
Agent replied · 19 June 2024
Hi Christopher, thanks for the review and the five stars. We try to ensure that your property journey has as few bumps as possible. It doesn't need to be complicated and good communication is one of the ways to smooth the way. Thanks again.
★★★★★ 5/5
TrustpilotQuick and painless sale
They understood my needs and theyWere efficient in organising the information behind the scenes , as well as really friendly communication with myself.
Esther · 16 July 2024
Agent replied · 28 August 2024
Hi Esther,Thank you for your kind words! I'm delighted to hear that we understood your needs and handled everything efficiently. It was a pleasure working with you. Do pop in and say hello anytime!
★★★★★ 5/5
TrustpilotProfessional energetic teamwork
Professional energetic teamwork, with a dynamic sales pitch; going above and beyond with a smile!You're the 'go to' estate agent in Grayshott!
Darren · 31 July 2024
Agent replied · 28 August 2024
Thank you for your fantastic feedback Darren. We're delighted to hear that you appreciated our professional and energetic teamwork, and It's great to know we're your 'go to' estate agent in Grayshott! If there's anything else we can assist you with, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotA positive start....
Met Joe from the Ripley branch yesterday - professional, respectful and excellent knowledge of the local market. He followed up today with what he had promised, perfect.... I have meetings with another branch later in the month so hope they will be equally positive
Mr · 3 March 2023
Agent replied · 28 August 2024
Thank you for sharing your positive experience with Joe from our Ripley branch. We're thrilled to hear that he was professional, respectful, and had excellent knowledge of the local market. At Seymours, we pride ourselves on providing exceptional service and are glad that Joe was able to meet your expectations.We appreciate your kind words and are delighted that Joe followed up with what he had promised. Our team understands the importance of following up with our clients and keeping them informed every step of the way.We look forward to welcoming you to our other branch later in the month and hope that your experience with them will be equally positive. If you have any further questions or need any assistance with your property needs, please don't hesitate to reach out to us. Thank you again for choosing Seymours.
★★★★★ 5/5
GoogleSeymours is the first positive experience we have had with estate agents. They were so honest and communicative constantly. They know the neighbourhood so well. Always available on the phone when needed. We did both our house sale and new purchase through them and the experience has been excellent. Thank you Seymours team!
Alexia · 12 August 2024
★★★★★ 5/5
GoogleHaving just exchanged on a complicated and long-winded sale of a leasehold flat, I can offer nothing but praise and thanks to the team at Seymours. Jenny and Sam particularly, have been superb in keeping the lawyers moving and us up to date. I would have no hesitation whatsoever in recommending them to anyone looking to sell a property in the area.
Stephen · 16 February 2024
★★★★★ 5/5
TrustpilotGreat job in selling our property
Great job in selling our property! Getting an offer in the first day of being in the market! Selling furniture in the Facebook market would take much longer than this :-D.Very friendly and helpful staff in Addlestone office.
Amir · 5 August 2023
Agent replied · 28 August 2024
Behind the scenes, we're always on the phone listening to our buyers so that we can understand their needs. When we understand needs properly we can match people to the right homes which enables us to get offers as quickly as possible ensuring that the property journey is a pleasurable one. Thanks Amir, it's been a pleasure to share your journey.
★★★★★ 5/5
TrustpilotGreat Service
All the staff were friendly and helpful and kept me totally informed and updated on each of the viewings.
Daphne · 4 September 2024
Agent replied · 29 October 2024
Thank you, Daphne. We're delighted to hear that you felt well-informed and supported throughout the process. It's great to know that our team’s communication and approach made a positive impact. We appreciate your feedback.
★★★★★ 5/5
TrustpilotIn good hands
Professional, Friendly,polite and incredibly knowledgable about the local area and the whole minefield that can be buying and selling houses ! I am so grateful to Oliver, Adam, Harry, Harley and all the team. I would happily recommend them to anyone
Ms · 11 May 2023
Agent replied · 28 August 2024
The Camberley team headed up by Oli and Tom is fantastic. Great to read your comments and greater still that you would recommend us to others. Thank you for using us.
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