5/5
GoogleWhat an amazing, approachable team Annabelle and Simon are. Friendly, open to conversations and prompt with suggesting viewings in what is a super-fast market, I cannot recommend them enough. :-)
Trusted Agent profile · Surbiton
Seymours Prestige Homes Surbiton reviews
★★★★★
868 reviews across 2 platforms
13 Brighton Road, Surbiton, KT6 5LX
Seymours Prestige Homes's office in Surbiton, at 13 Brighton Road, is rated 4.4 out of 5 across 868 reviews on two platforms, including 277 Google reviews rated 4.9.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Seymours Prestige Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surbiton.
Reviews
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
Google5/5
TrustpilotAndy and his colleagues couldn’t have…
Andy and his colleagues couldn’t have been more helpful in selling my property. They provided me with so much advice and support and a quick sale. An excellent friendly and professional service. Thank you!
Agent replied · 19 June 2024
You are very welcome Lizy. Thanks for using us and just shout if you need us again in the future. Keep well.
5/5
TrustpilotA real team effort from the Horsell…
A real team effort from the Horsell branch from finding a purchaser for us and finding the perfect property for us to eventually move into.
Agent replied · 29 October 2024
The whole team is thrilled to have helped you find both a buyer and your perfect new home. It was a real team effort, and we're glad we could support you through the process. Thanks John.
5/5
TrustpilotHighly recommended.
Every member of the team that we dealt with were enthusiastic, knowledgeable and available, most importantly for us they made us feel important. Mark in particular was fantastic, his honesty and effort were what set Seymours apart from others.
Agent replied · 19 June 2024
Thank you so much for taking the time to share your positive experience. It's wonderful to know that Mark, in particular, stood out for his honesty and effort. We take pride in delivering exceptional service, and your feedback reinforces our commitment to providing a personalized and important experience for each client.
2/5
TrustpilotCommunication is poor
Communication is poor. I would not recommend. The experience has been very stilted due to their lack of transparency, possibly because the property we are purchasing is not highly valuable.
Agent replied · 28 August 2024
Thank you for sharing your feedback JOS. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive for clear and transparent communication with all our clients, regardless of the property's value. We'll review your feedback to make necessary improvements. If you'd like to discuss this further, please reach out to us directly.
5/5
GoogleWe recently had a viewing with Kian on the sales team. I felt that out of the several different agents we have been working with recently he stood out with being engaging and actually listened to our requirements. Very friendly and professional throughout and followed up regularly.
Agent replied · 15 June 2024
Hi Holly, thank you for your feedback. It is great to know that our team go that extra mile.
5/5
GoogleJohn Flynn introduced us to our dream house and happily we are now enjoying our new home. The sale process was relatively straightforward in a difficult market, and John was always on hand for queries and advice. We would definitely use Seymours again, though this is unlikely as we love our home so much!
5/5
TrustpilotWould happily recommend
The Seymours of the past have gone. I am very pleased that I used Seymours to sell my property. I have also used them to rent a property and found them fantastic then too.They are professional and efficient. The sales team are full on in a good way and the people behind the scenes do a great job.
Agent replied · 28 August 2024
That's great to hear and thank you for taking the time to share your experience plus the five stars.
1/5
TrustpilotVery rude
I called them to arrange a viewing of a property to buy, the guy answered the call was only interested in introducing a broker ignoring my questions about the properties. When I felt he was very rude, I asked his name twice but he didn't answer. He even said, "You are not serious about this property, are you?" ?????
Agent replied · 28 August 2024
Hello. Could you please let me know which office you are referring to? Calls are recorded for quality and training purposes which will enable us to help you further. Thank you.
5/5
TrustpilotSo far so good.
So far, I have had an excellent experience from Seymour’s, with interested and knowledgeable staff who are always willing to assist. I look forward to the task being completed.
Agent replied · 28 August 2024
Hi Angela,Thanks for your positive review! It’s great to hear you’re having a good experience with our team. We look forward to wrapping things up for you. Feel free to pop in and say hello!
1/5
TrustpilotUNREALIBLE UNTRUSWORTHY AGENCY
In my experience this is one of those BAD estate agents that can not be trusted! The estate agents job is to mediate between the vendor and the seller they failed to do that! It is very frustrating when to deal with an agency that do not call back or can not be trusted when you put an offer on a property. Avoid if you can.
Agent replied · 28 August 2024
Sorry to hear this. We take your comments seriously and will review accordingly.
5/5
GoogleWe recently used the services of Seymours for our move from Surrey to Sussex and can't praise them enough for their hard work. They were focussed and hard working right through the process whilst remaining patient, friendly and approachable. We'd highly recommend John, Nick, Craig and their support team to anyone considering a house move.
5/5
TrustpilotI cannot thank everyone at Seymour’s…
I cannot thank everyone at Seymour’s surbiton enough, with massive thanks especially to Nick,Sam and Jenny. Selling my late mums home has been very emotional but I feel Seymour’s understood that , and I felt nothing was too much trouble, Thank you seymours
Agent replied · 28 August 2024
We always try to make everyone's property journey as easy as we can. When it comes to dealing with a family estate, it comes down to knowledge and understanding. Thanks for using us and we're so pleased to have helped make an emotional journey a little less painful. Keep well.
5/5
TrustpilotFriendly & helpful people
We are purchasing a property through Seymours and we have had a great experience dealing with Ben and Harry. They have been so helpful and always promptly responding to my many queries. They have gone above and beyond through every step of the way.
Agent replied · 28 August 2024
Thanks Mandy. We'll try our best to make a purchase of a home as pleasurable as possible, after all these things make the memories. Enjoy making a house your home.
3/5
TrustpilotNot impressed
Seymours cost me the best part of a 100 grand by not getting my property over the line before the Truss crash. Not entirely their fault I know but they over valued and then had to keep reducing but failed to sell it. I wouldn’t use them again.
Agent replied · 19 June 2024
Sorry to hear that Graham, It was definitely a very tricky time! Market volatility driven by political unrest can destroy buyer confidence almost to the point that a price point no longer has influence. Really frustrating for everyone involved. We try our best to make any property transaction a pleasurable one, but sometimes market forces conspire against us. We do appreciate you taking the time out of your day to make a review and if we can find ways to lessen market frustrations we will.
5/5
GoogleThe team at Seymours Surbiton did a fantastic job in selling our flat. Sam, Jenny and the rest of the team are friendly, professional, and were very attentive throughout the entire process. We always felt that we were in safe hands, I would thoroughly recommend them.
Agent replied · 15 June 2024
It is good to hear that the service you received from the whole team was good from start to finish.
5/5
TrustpilotSeymour’s staff have been prompt and…
Seymour’s staff have been prompt and respectful in my contacts with them. They have acted efficiently and answered emails/queries quickly. Very much appreciate this.
Agent replied · 29 October 2024
Thank you for your feedback! We're delighted to hear that you found our team prompt, respectful, and efficient in handling your queries. It's great to know our efforts are appreciated!
5/5
TrustpilotGood service
Good service, kept me informed, discussed strategies and answered questions promptly. The Customer Liaison role means there is always someone to talk to if you have a query but that person was also very proactive at keeping things moving and keeping me up to date on what was happening.
Agent replied · 28 August 2024
Thank you for taking the time to share your positive experience with Seymours. We're delighted to hear that we were able to provide you with good service, keeping you informed throughout the process, and answering your questions promptly. We're glad that our team was able to discuss strategies with you and proactively keep things moving. At Seymours, we strive to provide our clients with exceptional customer service, and we appreciate your kind words.
5/5
TrustpilotI recently purchased a house through…
I recently purchased a house through Seymours and Emma and the rest of the team were fantastic. Kept me up-to-date on each stage and always prompt at returning calls. I would recommend them to anyone buying or selling.
Agent replied · 19 June 2024
Really appreciate you taking the time to share your experience with us! Thrilled to hear you found the team, especially Emma, so helpful during your house hunt. We're here for you, so if anything else comes up or you have questions down the road, just give us a shout. Thanks a bunch for recommending us!
5/5
TrustpilotA friendly and professional team with…
A friendly and professional team with wide ranging experience who communicate well and are always on hand to answer any queries during the sales process. This is the second property sale that Seymours, Staines have handled for us.
Agent replied · 19 June 2024
Moving the same people time and time again is a journey we love to be a part of. Thanks for including us Philip and we'll always try to be your #yourpropertypartnerforlife
5/5
GoogleMy housemate and I have received the best service ever with Seymours. From start (looking around properties) through to moving in this week they have gone above and beyond to make our move in smooth, simple and stress free. We've been speaking to Shaana mostly, who is an absolute DREAM, but the whole team are brilliant. Wouldn't hesitate to recommend them to anyone who is looking to rent!
Agent replied · 15 June 2024
Hi there - thanks so much for your brilliant feedback. Shana and the team are thrilled you had a good experience. Do let us know when you are looking to move again in the future!
5/5
TrustpilotSeymours are the best
Seymours are pro-active, professional, helpful and respectful of all their clients. We are delighted with the way in which they achieved our house sale. Vince and Lucy have been standout kind and supportive. Thank you Seymours West Byfleet Team.
Agent replied · 19 June 2024
Thank you so much for your kind words! We're thrilled to hear that you found our team pro-active, professional, and helpful. Vince and Lucy are indeed standout stars. If you ever have more questions or need assistance in the future, feel free to reach out. Thanks again!
5/5
TrustpilotIt was very quick and well organised
It was a very quick and well organised process. My buyers "moved the goal posts" a couple of times which was quite challenging for me but James and Clare had it all in hand and everything went smoothly on moving day.
Agent replied · 19 June 2024
Despite popular beliefs, goalposts are never static, they seem to have a habit of moving all over the place. Fortunately, we're quite good at chasing them down! Thanks for the review Jane, it's been a pleasure to work with you.
5/5
TrustpilotSuccessful house sale
The sale of our house went through very smoothly and at all times, we were kept up to date with developments by Clive Gee, which provided great reassurance. I would commend the helpfulness and professionalism of the whole team
Agent replied · 19 June 2024
Clive is one of our sales progressors who assists, buyers, sellers, both parties solicitors, and even the lenders. It's an incredibly tough job and he's skilled to do it well. Thanks for the review Michael.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
