Trusted Agent profile
★★★★★
108 reviews across 2 platforms
St James House St. James Road, Surbiton, KT6 4QH
Matthew James's Surbiton office at St James House St. James Road is rated 4.4 out of 5 across 108 reviews on two platforms, including 104 Google reviews rated 4.5.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
Googlerecently rented a property with the help of Matthew James, love the flat and the process was very smooth
Many thanks for the review, we are glad we were able to get you into such a great flat and wish you all the best in your new home.
5/5
GoogleMr James Batty supplied an essential service in the sale of the property. Without his assistance in chivying along all parties the transaction would never have progressed to any kind of conclusion, let alone one to the satisfaction of the sellers. Definitely recommended.
Many thanks for your kind words and we wish you all the best in your new home.
5/5
GoogleA very good experience, from William taking the time to find out what I was looking for and providing local knowledge, to the communication from James throughout the process. Would recommend.
Many thanks for the kind review, your comments have been shared with the team.
5/5
GoogleVery professional service, consistently delivered over 15 years. Matthew James have helped us with rental properties, and also sales. They have always provided an exemplary service, and been very focused to deliver a positive result. BEST WISHES, Sue
Many thanks for your kind words, it has been wonderful working with you on both sales and rentals over the years.
5/5
GoogleRented with Matthew James for a looooong time, great group of people, always respond to any issues quickly. Very easy to deal with. Thank you for your help over the years.
Nick, has been a pleasure having you as a tenant for such a long time, you have always looked after the properties you have rented well and been accommodating when we needed you to be. Best of luck in your new home.
5/5
GoogleVery efficient and effective service from both Matthew and James on the sale side. The whole team were friendly and professional. So glad we chose Matthew James Estate agents.
Many thanks for your kind words.
5/5
TrustpilotGreat service
Bought a flat in Surbiton, only got a mortgage agreed late December and completed 7th March.
5/5
GoogleThe best estate agent in Surbiton - I've used them for buying and selling properties over the last 10 years, and I couldn't be happier with their service.PositiveResponsiveness, Quality, Professionalism, Value
It has always been a pleasure working with you over the past few years.
5/5
GoogleAs first time buyers, we really appreciated the clear communication and guidance we received from the team at Matthew James throughout the process. Professional and friendly service, highly recommended.PositiveResponsiveness, Professionalism
Many thanks for the reviews and we wish you all the best in your new home.
5/5
GoogleFantastic service. Brilliant team. I have bought, sold and been a Landlord with Matthew James. I cannot recommend them enough.
Many thanks for your kind words Rachel. It has been a pleasure working with you over the years and we wish you all the best in the future.
5/5
GoogleGreat team at Matthew & James, very hard working, professional, communicative and enjoyable to work with. James and Matthew delivered a fantastic service to us thanks both!PositiveResponsiveness, Quality, Professionalism
Many thanks for your kind words.
5/5
GoogleTook all my stresses and worries away very professional, quick and friendly highly recommend
Many thanks for your kind words and the positive review. We wish you all the best.
5/5
GoogleI have moved with Matthew James twice now and had a very positive experience both times. All of the team at MJ are brilliant and I can cannot praise them enough. Always polite, professional, honest and supportive. As we all know moving can be stressful but I really felt like MJ were with me and ready to help. I'm actually going to miss my chats with the guys.
5/5
GoogleCompleted a purchase a few weeks ago for a flat in Surbiton, Matthew James kept me updated throughout the process and were helpful and professional, definitely can recommend using them based on my experience.
Many thanks for the positive review. We wish you all the best in your new home.
5/5
GoogleFantastic! Great staff!
5/5
GoogleMathew James did an excellent job in trying to sell our property, unfortunately it wasn’t to be but they worked really hard and Emma especially went out of her way to try and sell for us and always kept us up to date with all interest Very polite team in Coventry thanks for trying and all your hard work.
5/5
GoogleWe bought our house in KT6 from MJ and so used them again for our sale. I have been delighted with the service, particularly James, Matthew, Julian. So professional!
Catherine, Many thanks for your kind words and we are pleased that you have been happy with the service that we have provided you both as a buyer and a seller. We wish you all the best in the future.
5/5
GoogleWe sold our property through Matthew James. They were professional, knew the market, and very personable. They were realistic about the price and reasonable on fees. They were good at keeping the process moving. We have subsequently rented a property through the agency. Yes I would recommend them and would use them again were we not moving out of the area.
5/5
GoogleMJ manage a rental property for me in Surbiton. They are friendly and efficient and overall do a great job.
Many thanks for your review, it has been pleasure working with you again.
1/5
TrustpilotLOST MY DEPOSIT.
this company is SCAM has taken my deposit.
5/5
GoogleBrilliant Service - quick and helpful on any queries and work hard for their clientsPositiveProfessionalism
Many thanks for the positive words.
5/5
GoogleI have dealt with estate agents for 20 years now and I feel compelled to write this review for Matthew James as they really are so much better than all the agents I have dealt with. They are honest, efficient, and go the extra mile to make things happen. I can't recommend these guys enough.
1/5
GoogleReally poor experience with this group of estate agents. Do yourself a favour and select a different agency.
We have made every attempt to verify this person and review and have been unable to. We have received no reply to our requests for more information so must deduce that this is a FAKE review. We are very sorry to hear this. We cannot find any record of your name on our system for either Sales or Lettings. Perhaps you would be kind enough to make contact with us in order that we can discuss the matter and try and resolve the issue for you.
5/5
GoogleVery thorough and professional.
Many thanks for taking time to post such a positive review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Matthew James's Surbiton office has 108 reviews across two platforms: 104 on Google, 4 on Trustpilot.
Matthew James Surbiton is rated 4.4 out of 5 across all 108 reviews, and 4.5 out of 5 on Google from 104 reviews.
Matthew James Surbiton, St James House St. James Road, Surbiton, KT6 4QH.
