Trusted Agent profile
★★★★★
108 reviews across 2 platforms
St James House St. James Road, Surbiton KT6 4QH
Matthew James's Surbiton office at St James House St. James Road is rated 4.4 out of 5 across 108 reviews on two platforms, including 104 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleSwitched selling agent to Matthew James and received an acceptable offer within two days. We also purchased our next home through them, and they were super helpful in pushing the chain along. Appointment to completion within 2.5 months and we couldn't be happier with their service! Thank you William, Julian, Matthew and James for your help!
Many thanks for your kind words. We wish you all the best in your new home.
5/5
GoogleHaving had a failed attempt at selling our property previously (due to a very bad experience with a previous agent) we were extremely pleased with the service at Matthew James. Matthew was extremely knowledgeable at the front end and gave great guidance re pricing and marketing the property. Once we had a buyer , James was then an absolute professional chasing the process through (with some thorny lease issues to be addressed and slightly over zealous solicitors in the mix). All the guys in the office are great communicators, always ensuring we knew what was happening with potential buyer viewings and organising these in a considerate way. Messages/emails were always responded to in a timely way. Having had the previous difficult experience of trying to sell, we were not looking forward to the whole process but we felt in very safe hands throughout. I wouldn’t hesitate to recommend using Matthew James and will only use them in the future when the time comes.
Many thanks for the kind words which will be shared with the team. We look forward to seeing you around the area and will always be available in the future should you require any assistance.
1/5
GoogleI wrote a review about my experience with Matthew James, but it doesn't appear to have been posted. I had a very negative experience and I wanted to share with others. I just wrote what happened to my horrific experience and poor support and kindness from both Matthew and James, nothing offensive or untrue that has led them not to post it. This says a lot of them! Apparently they appreciate and post only positive reviews!!! But this is not good practice and morally acceptable!
Dear Maria Thank you for providing feedback in relation to the service you have received from Matthew James. We are sorry that the service we have provided during what was a difficult transaction hasn’t met with the usual standards one might expect. We hope you and your family are very happy in your new Home.
5/5
GoogleWe had an absolutely fantastic experience finding our rental property with Matthew James Surbiton. After a frustrating search with other agents who consistently over-promised and under-delivered, the team here was a complete breath of fresh …
Many thanks for your kind words with have been shared with the team. It has been a pleasure working with you to secure the property and we hope you will enjoy your time with us.
1/5
GoogleSome days ago I was interested in a property on maple road near the Surbiton station. I inquired about this property and stated that I am in China to do research fieldwork and would like to have an online viewing. However, the sales negotiator did not reply to my viewing request nor reply to several of my emails anymore. Show no respect to the client at all. Will never look at properties in this agent company.
Meng, I can see that my colleague has replied to you, following your request for an online viewing we approached our client. We are awaiting a response as to whether this is acceptable to them. We have received no further emails from you and will revert to you when our client has confirmed their acceptance of an online viewings. In the meantime we wish you all the best with your search.
5/5
GoogleHad a really positive experience with Matthew James in Surbiton. Julian was very helpful throughout, and though I have had an offer accepted on another property through a different agent, I would not hesitate to use them again and would likely look to use them for my own sale in future.
Thank you very much for your kind words which we certainly share with Julian. I am sorry that we were unable to find you something this time round but we look forward to assisting you in the future. We wish you all the best with your move and we are here to assist in anyway if we can. Michael - Lettings Director
5/5
GoogleWorking with Matthew James is always a great experience. Tina, Michael, and Yani are fantastic - professional, approachable, and easy to work with. They communicate clearly and make sure everything runs smoothly. You can tell they really care about what they do, and it shows. Highly recommend them!
Many thanks for the kind words which will certainly be passed to the team.
5/5
GoogleBought our first home through the team at Matthew James, and received the best possible service throughout the process from James and Julian. James was constantly chasing for us to keep things moving, always available on the phone and …
Many thanks for your kind words which have been shared with the team. We wish you all the best in your new home.
5/5
GoogleI have recently bought a property through Matthew James, and the service was fantastic. James was great to deal with from the very beginning, communicative, thorough and was instrumental in getting the sale through. Thank you to James and the team, specifically Julian who first showed us the property and was very knowledgeable about the area and property. I would highly recommend them to anyone who is looking to buy/rent or sell.
Many thanks for the positive review and kind words which have been shared with the staff involved. We wish you all the best in your new home.
5/5
GoogleHaving had a failed attempt at selling our property previously (due to a very bad experience with a previous agent) we were extremely pleased with the service at Matthew James. Matthew was extremely knowledgeable at the front end and gave great guidance re pricing and marketing the property. Once we had a buyer , James was then an absolute professional chasing the process through (with some thorny lease issues to be addressed and slightly over zealous solicitors in the mix). All the guys in the office are great communicators, always ensuring we knew what was happening with potential buyer viewings and organising these in a considerate way. Messages/emails were always responded to in a timely way. Having had the previous difficult experience of trying to sell, we were not looking forward to the whole process but we felt in very safe hands throughout. I wouldn’t hesitate to recommend using Matthew James and will only use them in the future when the time comes.
Many thanks for the kind words which will be shared with the team. We look forward to seeing you around the area and will always be available in the future should you require any assistance.
1/5
GoogleTerrible lettings agent would leave 0 stars if possible, some of the agents are great however it's let down by terrible management especially Michael would rather have my nails peeled completly off than to ever have an interaction with him again
5/5
GoogleMatthew James Estate Agents valued our property well and arranged viewings very efficiently and effectively, such that our property sold on the first day of viewings. Matthew James staff were very helpful and listened to us. James would update us on the progress of the sale on a weekly basis and was extremely respectful whenever he spoke with us. We strongly recommend them. Thank you for everything.
Many thanks for your kinds words which we will share with the team. We wish you all the best for your onward move.
5/5
GoogleBig thank you to Tina, been amazing throughout my tenancy with Matthew James. She sorts out any issues immediately. She is very easy to speak to and empathetic.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your kind words which have been shared with Tina. We as always continue to look forward working with you.
5/5
GoogleI am not big on writing reviews! However, recently had the pleasure of dealing with Matthew James estate agents in Surbiton re sale of my property. They have a fantastic team and each and every one them, went out of their way to keep us informed throughout and resolve all the hiccups along the way. My wife and I can not thank them enough for their hard work. Just brilliant from start to finish!
Many thanks for your kind words and the positive review, we will ensure these are passed on to the team.
5/5
GoogleI have just exchange on my purchase with Mathew James in Surbiton. The process has been really well managed and I can thank, James, Mathew and Julian enough for what they have done.
Many thanks for your kind words which we will share with the team. We wish you all the very best in your new home.
5/5
GoogleI would highly recommend William from Matthew James Estate agent to anyone looking to buy.
5/5
GoogleMatthew James are my default estate agent-I've used them several times before and would use them again and again. They appreciate what a stressful time selling (or buying) a property can be so they make sure to keep you up-to-date with feedback from viewings and progress with buyers and solicitors. For me using a local and independent agent over one of the many, many ''chain agents on the high street is a must-plus you get to deal with the same people that you did a decade ago.PositiveResponsiveness, Professionalism, Value
Many thanks for your kind words.
5/5
GoogleSimply outstanding! MatthewJames managed my flat in the Surbiton area for 12 years while I lived abroad, and their service was exemplary. They provided a highly professional and friendly service, with clear regular communications, extremely responsive support, high-quality local services providers for necessary work, and invaluable assistance and partnership over issues affecting my property. It was not only great value for money, but I couldn't have asked for more in terms of support and peace of mind while I was out of the country.PositiveResponsiveness, Quality, Professionalism, Value
Stephen, many thanks for your kind words. It has been a pleasure working with you over the past few years and we look forward to continuing our relationship in the future.
5/5
GoogleAs someone who founded an estate agent social enterprise because of the need to improve standards in the agency sector, I was really impressed by how extremely professional Matthew James were throughout our purchase. From the viewing itself that was conducted with full professionalism and respect for the Covid rules, to effective negotiations and keeping us up to date every step of the way, while being pleasant yet assertive (as is often needed when people are stressed throughout the buying and selling process), Matthew James impressed. We dealt with both Matthew and James and would highly recommend this agency!PositiveResponsiveness, Quality, Professionalism
Many thanks for your kind review. It has been a pleasure working with you and we wish you all the best for your future endeavors.
5/5
GoogleI am so glad to have chosen Matthew James as our estate agents. They are very professional and very friendly. They always responded to any questions I had very promptly. They kept me upto date with the process and didn't mind explaining every step to me. I would highly recommend using them. They genuinely made me feel like I was their only client. They deserve every penny and we wish you all the success.
Many thanks for your kind words, we wish you all the best with your onward move.
5/5
GoogleVery professional and fair value estate agent. What impressed me about Matthew James was there attention to detail and that they are very proactive which is exactly what you need. Also, unlike other agents, the most senior estate agents are constantly involved with the sale of the property with Matthew undertaking the viewings side and James the negotiation side. They are also supported by two very good estate agents. They are also very honest about valuation as apposed to telling you what you liked to hear to get you in the door. In summary, very efficient and knowledgeable about the local area and go above and beyond.
Many thanks for your kind words and we wish you all the best for your onward move.
5/5
GoogleYanni was great the whole process was straight forward easy and fast! Highest level of customer services was shown here would highly recommend!
Many thanks for your kind words which have been passed on.
5/5
TrustpilotGreat estate agents
Great experience buying my flat with them. Were very prompt to answer questions and arrange an extra viewing when I had questions from the survey.
5/5
GoogleI have just bought my new home through Matthew James and have to say they have been absolutely fantastic throughout. Even though managing my purchase not sale, James was incredibly helpful and supportive with challenges along the way with my sale and communication and moral support were excellent. With massive thanks and I would wholeheartedly recommend them to anybody looking to sell or purchase a property.PositiveResponsiveness, Quality, Professionalism
Many thanks for your kind words, we wish you all the best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Matthew James's Surbiton office has 108 reviews across two platforms: 104 on Google, 4 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Matthew James Surbiton is rated 4.4 out of 5 across all 108 reviews, and 4.5 out of 5 on Google from 104 reviews, checked 9 October 2026.
Matthew James Surbiton, St James House St. James Road, Surbiton KT6 4QH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.