Matthew James Surbiton reviews

★★★★★ 5/5

Google

We had an absolutely fantastic experience finding our rental property with Matthew James Surbiton. After a frustrating search with other agents who consistently over-promised and under-delivered, the team here was a complete breath of fresh air. A special thank you must go to Yanni, Tina, and Michael. They were the epitome of professional. There was no 'estate agent fluff', no time-wasting, and no showing us properties that didn't fit our needs. They were straight to the point, realistic, and genuinely listened to what we were looking for. While other agents showed us a stream of properties that were either terrible or completely unsuitable, Yanni, Tina, and Michael only presented us with quality options. Thanks to their hard work and honest approach, we found an amazing property that we are thrilled to call home. We couldn't be more grateful. Thank you to Yanni, Tina, Michael, and the entire team at Matthew James Surbiton for making the entire process seamless and successful. We highly recommend them to anyone looking to rent in the area!

Cucuiet · 6 August 2025

★★★★★ 5/5

Google

The team at Matthew James Estate Agents have been amazing to work with during the purchase of my first flat. They were so proactive and supportive throughout. Shout out to William and James for all their help. Thank you again, I couldn’t recommend you more

Bethan · 18 March 2026

★★★★★ 5/5

Google

Very responsive and a good selection of properties. William Lachowicz is your man. Great guy in an industry that's generally pretty mixed, let's be honest. Does his research, knows the properties, incredibly friendly and open chap. Go to him - you won't be disappointed.

DG · 15 March 2026

★★★★★ 1/5

Google

Profit oriented only! They don’t care about any damage that can caused to people life’s. The level of professionalism fell well below expectations, and I was left feeling frustrated and undervalued as a client.I will not recommend their services and would recommend strongly advise others to look elsewhere for more reliable and responsive agency. Ps : don’t bother replying with a standard message, because already know your answer.

Doru · 8 April 2026

★★★★★ 5/5

Google

A pleasant experience! One of the best purchase experiences I have ever had. A responsive, polite , friendly and helpful team. Special thanks to James, one of the directors who helped a lot with liaising with both seller and buyer solicitors, giving advice where applicable and trying to make the process as smooth as it could be. I also want to appreciate all help and support we received from William. Both James and William were with us through the entire process and patiently respond to all queries in next to no time! Thank you Matthew James for all your help and commitment and congratulations on having such a dedicated and friendly team! Well done!

Pouya · 26 March 2024

★★★★★ 5/5

Google

William from Matthew James showed us around a couple of different properties and was brilliant. He knew his stuff and was really helpful, responsive and personable. By far the best estate agent we have dealt with over the past 4 or 5 months. Would highly recommend. Thank you William!

Chris · 29 March 2025

★★★★★ 4/5

Google

I used Matthew James to rent a flat in Surbiton for 18months and my experience was very good. Tina and Michael were great, very responsive and friendly. I had quite a lot of things wrong with the flat and they were very cooperative with …

Samirah · 15 April 2025

★★★★★ 5/5

Google

We were really impressed by the level of service we received when selling our home in Thames Ditton. William at Matthew James was knowledgeable, friendly and very pleasant to deal with. We really liked the fact that as a company, they didn’t feel really ‘pushy’. Once we had an offer, James was great at keeping in touch and making sure things progressed smoothly. We would not hesitate to recommend them to others!

Lauren · 16 November 2025

★★★★★ 5/5

Google

Recently sold my property through Matthew James. Having previously used a rival Estate Agents for the same reason many sellers do (they gave the highest valuation). I have to say in comparison Matthew James were a pleasure to engage with. They marketed the property properly, sourcing a suitable buyer within days. One viewing, job done. Sale went through with minimum of fuss. Couldn't recommend Matthew James highly enough.

Martin · 22 October 2023

★★★★★ 5/5

Google

After a really difficult experience with our first property purchase, we cannot recommend Matthew James highly enough. We'd actually viewed a property with them before our first purchase fell through. Julian showed us round and was brilliant from the start; knowledgeable about the area and building, no pressure whatsoever, just genuinely helpful. When that first purchase collapsed with a different Estate Agent after nearly a year (largely due to poor communication and a complete lack of proactivity from the agents we were with at the time), we went straight back to Matthew James to view our now-home. Julian again, same great experience. What really set Matthew James apart was everything that came after the offer was accepted. With our previous agents we were constantly chasing for updates and never seemed to get anywhere; with Matthew James it was the complete opposite. Julian and James were proactively chasing from both sides, keeping things moving and making sure nothing slipped through the cracks. Communication was clear throughout, and the whole team were consistently friendly and actually seemed to care about getting us into our home. As first-time buyers, we weren't entirely sure what to expect from the process, and after the frustration of our first purchase falling through, it meant so much to have an estate agent that really went the extra mile. If you're looking for a team that are on it from start to finish, look no further.

Alex · 15 March 2026

★★★★★ 5/5

Google

From valuation to completion MatthewJames were helpful and supportive, even down to dressing the flat to make it look good for sale. This was especially important as my wife and live 400 miles away. Highly recommend Matthew, James, Julian and the whole team.

Colin · 1 April 2026

★★★★★ 5/5

Google

Couldn't have asked for a better first-time buyer experience! Thank you to the team at Matthew James for making the somewhat daunting task of purchasing my first home as simple as possible. A massive shout out to Julian for finding the perfect flat for me and helping me through the offer process and then to James who guided me from offer to completion. James kept me informed at every stage and was always available for any questions I had which as a first time buyer was invaluable. If I ever sell or purchase in the future I would have no hesitation on working with Matthew James again - can't recommend enough!

India · 2 August 2024

★★★★★ 5/5

Google

James and the team were outstanding, from the first viewing through to completion. Every call and email was responded to immediately and with care. Clearly experts in what they do, I couldn't recommend them enough. Thanks again for all of your help!

Julian · 15 March 2026

★★★★★ 5/5

Google

Matthew James have just helped us sell our house and their service has been faultless. Matthew gave us great confidence when he first came round to value our property and gave us good advice about pricing. Both William and Julian were brilliant too, really polite and on the ball. Without James, our sale would never have exchanged so quickly. He was exceptional, providing us with regular updates and then chasing all stages of the chain regularly. Massive thanks to Matthew James, we would recommend them to anyone.

Sam · 31 May 2021

★★★★★ 1/5

Google

Unfortunately, I have had a very negative experience. We rented a basement flat in a 4 storey, semi detached, period property in Surbiton from January 19. When we first saw it, it was being repaired after some major looking issues with damp. When we moved in there were a few minor issues, missing lightbulbs, messy garden but nothing too bad. The damp repairs made were not sufficient as in spring, black mould began creep into one side and some of the walls became wet. Early on in the tenancy I raised the issue with the wet walls to the agency and recieved an acknowledgment but nothing was done. In the summer we recieved an email from the agency asking us to please tidy up the front garden, an area that we had been specifically told by one of the agents, Yanni, was not our responsibility. I was surprised as this was not on the check in document but we did what was asked. Summer came and went and I cleaned the black mould off walls in the rooms affected a few times. In October I became fed up, the damp was getting worse. I sent an email asking for support to manage it, low cost solutions, a dehumidifier and anti mould painting. I heard nothing until a few weeks later we were issued with a notice asking us to move out at the end of the contract in January. It couldn't have been worse timing as I had just found out that I was pregnant and Christmas is a terrible time to be searching for somewhere to live. The reason given for asking us to move out was so that the landlord could do extensive work to repair the damp issue. We asked if it would be ok for us to move out for a few months while work was being done and then move back in and the agency was very dismissive about that idea. After much anguish we decided to move in with parents and wait until after Christmas in the hope that better properties would be available in the new year. Here is where I believe we were completely failed as tenants by this agency and in particular Tina who was our contact. We moved out and after 10 days had heard nothing about our deposit. This began MONTHS of back and forth between us, Tina and the landlord and resulted in us having to use the TDS to dispute the landlords ridiculous claims.There is clearly a problem with communication in Matthew James, we were initially charged for furniture to be removed that had been in the flat when we arrived, Tina tried to claim that it was our responsibility despite never having agreed this. The landlord also attempted to charge us £500 for gardening despite the checkout clearly saying that the garden was in similar condition to when we moved in. I pointed this out and the landlord then came back with a quote just for the front garden. I went to physically see the property to see how bad this front garden was as this was quoted as needing £174 of work. To my surprise the gardening was already done, without us agreeing to the cost of the quote AND someone had clearly moved in. So none of this essential and extensive work had been done by the landlord, it was all a lie so they could get in new tenants to suffer the damp that might not complain. I then refused to pay for the gardening and the landlord came back with an ultimatum, we give him £250, half the gardening or the case will have to go to TDS. Last week, over 4 months since moving out we recieved the disputed money back as awarded by TDS. We were entirely correct despite the Tina constantly supporting the landlord. When we began unpacking our stuff, we found that all our clothes and linens stank of damp so we were very happy to be rid of the place in the end. I am writing this review as a warning, make sure you are thorough with check in, expect rude to recieve and inconsistent communication from Tina and do not expect Matthew James to support you as tenants under their care. They forget that they have a duty to both parties. I'm very happy to move on from this whole shambolic experience and hope others don't make the same mistake in renting from Matthew James that we did.NegativeResponsiveness, Professionalism

Stephanie · 24 August 2020

★★★★★ 5/5

Google

Couldn’t fault the team at Matthew James. Would highly recommend their services. Matthew, James and William were proactive, informative and highly professional throughout my buying process. Will certainly look to them again in the future.

Robert · 18 October 2024

★★★★★ 5/5

Google

Excellent service from Matthew James from start to finish. James in particular was outstanding - professional, responsive and genuinely went above and beyond throughout the entire process. The rest of the team were equally impressive - helpful, courteous, honest and professional at every turn. They made what can be a stressful experience remarkably smooth. We were so impressed that we bought the team a gift to say thank you - something we’ve never done before. Highly recommended

Rob · 16 December 2025

★★★★★ 5/5

Google

Outstanding team of professionals who actually care about every customer they have. Genuine, reliable and great in communication. James was very knowledgable and patient, he took the time to explain in detail every step along the way of our purchase. William was extremely helpful going the extra mile to help us find and view the right properties. I couldn't recommend them highly enough.

Eyad · 3 October 2022

★★★★★ 5/5

Google

James, Matthew and Julian handled the sale of our flat in Surbiton excellently. Communication was always excellent, fees were reasonable and felt we got good value for money. Highly recommend.

Martin · 1 April 2026

★★★★★ 5/5

Google

I have dealt with William Lachowicz who has been a pleasure so far with my search in the Surbiton area. I am a Lettings Manager myself for a competitor and I have been highly impressed with the service that I have received. William was knowledgeable, informative, funny, positive and very energetic. I could not recommend William highly enough and Matthew James are very lucky to have him!PositiveResponsiveness, Quality, Professionalism

Alexandra · 24 August 2021

★★★★★ 5/5

Google

I have dealt with Michael and Tina now for over 11 years now as a landlord and I couldn’t recommend them high enough. They keep me updated with the ongoing bits, they make sure all annual checks are done on the property and when there has been a change of tenants it’s always seamless. They are really helpful when it’s been needed, and it has a few times by now, and I totally trust them.

Tina · 1 June 2019

★★★★★ 5/5

Google

Professional & friendly service which guided me every step in the sale of my flat. They recommended a fantastic solicitor when my solicitor went off sick. 5 ⭐️⭐️⭐️⭐️⭐️

Ella220000 · 15 March 2026

★★★★★ 5/5

Google

My wife and I bought our flat in Surbiton through Matthew James in 2020, and were impressed with their service. So when it came to selling our flat recently, we decided to list it with them again. They arranged a good amount of viewings and fairly quickly, we received a good offer which we accepted. We were part of a chain with the property we were buying and their upwards purchase. The sale process then became quite complicated with unforeseen issues arising, which slowed the process down. Matthew James (James one of the directors in particular) were absolutely brilliant and professional throughout the process though and managed to help keep things moving and kept the whole chain updated regularly, which was really invaluable to us throughout what was a stressful period. Everything got sorted in the end and we're happily in our new home. There are many, many estate agents to choose from in Surbiton, but I wouldn't look any further than Matthew James!

Joseph · 25 May 2024

★★★★★ 4/5

Google

I used the services of the agency to rent a flat in Surbiton for 4 years. would like to thank you for your cooperation and professionalism throughout the rental period. It was a pleasure working with you, you were always responsive and …

Jelena · 15 July 2025