Trusted Agent profile · Surbiton

Hawes and Co reviews in Surbiton

★★★★★ Excellent

938 reviews across 2 platforms

67 Victoria Road, Surbiton, KT6 4NR

Part of Hawes, see every office.

Hawes's office in Surbiton, at 67 Victoria Road, is rated 4.8 out of 5 across 938 reviews on two platforms, including 341 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

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4.8 / 5

341

Reviews on Google

This office

Trustpilot logo

597

Reviews on Trustpilot

This office

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Awards

The Trusted Agent 2026 results for Hawes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Surbiton office, from every platform, shown as written. First names only.

5/5

Google

Wonderful company. A Clear, Cohesive unit who work really hard to ensure moving, a stressful process in life, is an absolute breeze. Friendly, Honest and Professional, a real credit to a sometimes dubious profession.

Beric · 19 November 2023

Agent replied · 16 June 2024

Hello Beric, thank you for taking the time to leave a wonderful review. We are very pleased to hear thar you had an excellent experience with our Surbiton team and that they work really hard to ensure moving is as least stressful as possible! Best Wishes, Amy Taylor (Hawes & Co)

5/5

Trustpilot

Excellent, excellent, excellent!

Excellent. Sarah and Liana were so professional and courteous at all stages. They were very effective in keeping pressure on the chain and always kept me up to date with developments. I would have absolutely no hesitation in recommending Hawes & Co.

Virginia · 13 February 2021

5/5

Google

I purchased my flat with Hawes & Co Surbiton. My contact was Liana who was very professional, helpful and very prompt in replying to my questions. She kept me updated, which made the whole process of purchasing easy. I would highly recommend using Hawes & Co to any potential buyers.

Shoaib · 22 September 2024

5/5

Trustpilot

Hassle-free at New Malden!

Sarah, Adam and the rest of the team @ New Malden were absolutely brilliant in helping us secure a place we liked.Good communication with quick responses, and the whole process to secure a place as a tenant was just stress-free and very quick, within 2 weeks!Would highly recommend!!

Jay · 19 September 2018

5/5

Trustpilot

Nine-year experience

Over the nine years that Hawes & Co have been managing the rental of our flat in New Malden, we have been very satisfied with the service. Any problems have been swiftly resolved. Staff are helpful and cheerful. Excellent experience.

Philip · 2 June 2023

Agent replied · 13 June 2024

Hello Philip, thank you for taking the time to leave such a fantastic review. We are very pleased to hear any issues have been swiftly resolved and that you have had an excellent experience with us! Best Wishes, Amy Taylor (Hawes & Co)

5/5

Google

We had a very good experience with Hawes and Co for our house purchase. Michael in particular was brilliant, very helpful and often went the extra mile (allowing us to call out of hours). We would also like to mention Greg for always being so kind and helpful whenever he showed us properties or spoke to us on the phone.

Alok · 17 June 2020

Agent replied · 16 June 2024

Dear Alok, thank you very much for the great review. I'm delighted you had such a good experience with Michael and Greg! Best wishes, Max Chapman

5/5

Google

Hawes & Co helped me find a flat and move in within 2 weeks when I moved back to the UK from abroad. Very happy with the efficiency and Sara at the Surbiton office was especially brilliant throughout.

Maha · 22 July 2023

Agent replied · 16 June 2024

Hi Maha, thank you for taking the time to leave us a fab review. We are very pleased to hear how efficient Sara was when finding you a new home! Best Wishes, Amy Taylor (Hawes & Co)

5/5

Trustpilot

We dealt with multipal agents

We struggled quite a bit to sell our home as it was quite unique, so this meant having to deal with several agents. Sarah and her team in Surbiton were simply outstanding. Honest, professional, knowledgable and reassuring throughout.

Nina · 12 October 2021

5/5

Trustpilot

We recently used Hawes and Co to buy a…

We recently used Hawes and Co to buy a property and couldn't recommend them more. We worked with Damian through the process, who was extremely responsive, provided excellent property information and helped us secure the purchase before the stamp duty deadline!

Jamie · 10 March 2021

5/5

Trustpilot

Very professional

We have used Paul Mannell at Hawes twice now - when we bought our house in SW19 and when we sold it. He is very professional and not pushy at all. Very calm head in the process from exchange to completion and keeps all parties aware of what's happening. I would highly recommend.

Paul · 8 December 2021

Agent replied · 13 June 2024

Dear Paul, thank you so much for the generous review and recommendation. We are so glad you had such a great experience with Paul at the Wimbledon office, your thanks will be passed on to him. Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Trustpilot

Mr Ben Butler is a good one

Mr Ben Butler is a good one. Punctual, polite and understands will the property.

Teresa · 26 January 2024

5/5

Trustpilot

House sale …

We recently sold our house through Hawes and Co, and had an excellent experience from the initial market listing right through to completion. Marcus is very experienced, and his advice and support throughout the process was invaluable.

Emily · 23 November 2021

5/5

Trustpilot

Helped me find a flat while I was abroad

Hawes & Co helped me find a flat and move in within 2 weeks when I moved back to the UK from abroad. Very happy with the efficiency and Sara at the Surbiton office was especially brilliant throughout.

Maha · 8 July 2023

Agent replied · 13 June 2024

Hi Maha, thank you for taking the time to leave us a fab review. We are very pleased to hear how efficient Sara was when finding you a new home! Best Wishes, Amy Taylor (Hawes & Co)

5/5

Google

Very professional estate agents, particularly Michael Gibson. My partner and I had some house viewings with him and we can honestly say he is the most informative, professional, accommodating, trustworthy and friendly estate agent we have come across. Keep up the good work!!

Joshua · 17 June 2020

5/5

Trustpilot

Ben was very professional and great in…

Ben was very professional and great in understanding what we were looking for.

Mileni · 25 January 2024

5/5

Google

Joe was my agent ,fast and friendly services, thank you very much .

Morteza · 18 June 2019

Agent replied · 16 June 2024

Dear Morteza, thank you for your lovely review

5/5

Trustpilot

Great experience with Damian!

Great experience working with Damian! Kept us informed and updated, as well as chasing up where we needed him to. We were buying and selling through him, and he did a great job of keeping the chain together! Thank you!

Kat · 14 April 2023

Agent replied · 13 June 2024

Hi Kat, thank you for taking the time to leave such a wonderful review! We are very pleased Damian did a great job. Best of luck in your new home, Amy Taylor (Hawes & Co)

4/5

Google

Bought a house that Hawes & Co were selling on behalf of the vendor. They were professional at all times during the process. They allowed us to view and re-view the house. They worked hard at granting further access for contractors/surveyors. Communication always clear and fair. ThanksPositiveResponsiveness, Professionalism

Stephen · 17 June 2022

Agent replied · 16 June 2024

Hi Stephen, thank you for the super review. So glad to hear you had a great experience with the Surbiton team. We always aim to meet your needs and expectations! Best Wishes, Lydia Pickard (Hawes & Co).

1/5

Google

I would strongly advise against Hawes & Co. They lured us to instruct them by overvaluing our flat. They then failed to produce a single viewing in the space of four months, even after lowering the price. We instructed another agent and had a vewing within a week. Then more and more viewings poured in, offers soon after, and we now have a buyer. In the mean time, the agent at Hawes & Co left and we were not even informed: nobody was looking after us for god knows how long. When we phoned in, all they cared about was to keep us on their book without doing any work to try and sell our flat. When I decided to give them notice, It took a week for me to speak on the phone to the branch manager, Sarah Walker, as clearly nobody cared. I later emailed her with a question, and to this day, over a month later, I still haven’t had a reply. In a nutshell, we wasted much time because of them, and their lack of courtesy really puts them to shame. There are many much better estate agents in Surbiton, so do avoid Hawes & Co.

Clement · 17 June 2022

5/5

Trustpilot

Highly recommended

Michael was outstanding - from the moment he turned up to value our flat up until exchanging, he and the team at Hawes kept us informed, calmed us down when necessary, and were generally an absolute pleasure to deal with.

Darren · 3 February 2021

5/5

Trustpilot

Highly Recommended

I recently rented out a place and was pressed on time and logistics having relocated recently to the area. Sarah and her team and Hawes and Co as an organization were extremely helpful and accomodating with the process and the overall service and experience was excellent.

Shahbaz · 25 October 2018

5/5

Google

Michael went above and beyond! His customer service is impeccable!!

Solar · 17 June 2020

Agent replied · 16 June 2024

Thanks for the great review! Best wishes, Max Chapman

5/5

Trustpilot

Great service

Damian did an excellent job selling my in laws property. He communicated brilliantly with us and was respectful in all conversations and negotiations. We are very grateful to have achieved a good price and finally exchanged! Thanks for all your hard work, would recommend Hawes and co to friends and family.

Tamsin · 3 December 2021

Agent replied · 13 June 2024

Dear Tamsin, thank you for the beaming review. We are so glad that you had such a great experience with Damian. Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Trustpilot

Excellent service - thank you Damian and Greg

Many thanks to first to Damian, who introduced us to the perfect buyers before the house was even on the market. Then to Greg who liaised between the buyers, the solicitors and us and made sure the whole process went through smoothly. Thank you both!

Antoinette · 16 September 2022

Agent replied · 13 June 2024

Dear Antoinette, thank you for the kind review. It's so brilliant to hear how smooth and seamless the process of selling your property was and that you had a wonderful experience with Greg and Damian. Best Wishes, Lydia Pickard (Hawes & Co).

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Questions about Hawes and Co

Has Hawes won any awards?

Yes. In The Trusted Agent 2026 awards: Hawes, Surbiton won Gold.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Hawes and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surbiton.

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