5/5
TrustpilotExcellent service
Very professional service by Salim Dharshi. Would highly recommend for property search in Chelsea Creek / Imperial Wharf. Many thanks Ann
Trusted Agent profile · Surbiton
Hamptons Surbiton Sales reviews
★★★★★
1,471 reviews across 2 platforms
26 Claremont Road, Surbiton, KT6 4RD, KT6 4RD
Hamptons's office in Surbiton, at 26 Claremont Road, is rated 4.3 out of 5 across 1,471 reviews on two platforms, including 57 Google reviews rated 4.9.
Reviews
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI have been renting through Hamptons…
I have been renting through Hamptons for over 8 Years. Easily approachable with any issues and always delt with in a professional manor. Angela Parn my agent is excellent. Always friendly and very professional to her position. Angela has always sorted out any queries or problems I have encountered with ease. I highly recommend Hamptons if you are looking to rent lease or buy. Ian Francomb
5/5
TrustpilotEmily was fantastic!
I am writing a review for Emily Dickson, she was great when myself and 3 other friends were finding a property. She made the stressful experience so much easier, she was 'on the ball', replied to all our emails promptly and I felt she really understood the type of property we were looking. Emily thank you for all your help! She will be the first point of contact if I ever need an agent again!!!Emma x
1/5
TrustpilotMuswell Hill Branch - Will not be using again or recommending them!
The E2E experience from being shown around the property we moved in to, right through to exiting has been an extremely poorly handled, disinterested and detached relationship from this office.The property was filthy when we moved in with the fridge freezer broken for the first 10 days of us being in the property, the agent took no responsibility at all to help in anyway with monies owed for over 18 months for food and groceries having to been thrown. We found out we had to leave the property via email only. For something as important as this, you'd expect a call at the very least with potential offerings of other properties to move into, if they were commercially minded at all, but no, just an email which could have easily been overlooked.This office in general and what appears to be the Hamptons approach/consensus is to side with landlords in all aspects with no back bone to support tenants who in all fairness, are paying absurd prices in this day and age.Avoid this office and chain of agents whenever you can.
5/5
TrustpilotNew property manager
Nick Summerfield has not been in the job of property manger long, but he has proved a more than able replacement for his well regarded predecessor. He is responsive and a problem solver. I feel confident the property is in good hands.
5/5
TrustpilotLucy has been very helpful throughout
Lucy has been very helpful throughout, very lovely and friendly too. Thank you :)
5/5
TrustpilotTerrible House - Great Manager
Hi Julian - just a quick note to say thanks for your support over the last 16 months. You’ve been great at answering my endless emails about the house and dealing with all the issues. It’s such a shame that we didn’t have the best experience with the house but in any event, you’ve been very professional and helpful all the way through.
1/5
TrustpilotAwful
Awful, extremely rude, lied about everything and trapped me in a rental contract that was much longer than I agreed to or wanted.
Agent replied · 22 December 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotIgnore their existing customers for months!
We rent an apartment with Hamptons and now when we have some issues the company is ignoring us! They don't reply to my emails and never call back. So I am stuck with the issue I have and NOBODY replies. I sent emails to several employees, customer service, twitter - no reaction at all! I have no idea what to do now. Totally unprofessional. I think most of the good reviews here are FAKE. Beware.
1/5
TrustpilotA company that Lies about representing…
A company that Lies about representing vendors and buyers, who attempt to bully their clients, and who redact documentation when questioned about why they weren't honest about a linked transaction
Agent replied · 22 December 2024
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to read your feedback. We have been cooperative during the investigations into your complaint which are still ongoing.
5/5
TrustpilotPatryk
Patryk, the new property manager from Hamptons Windsor does an amazing job. I've had recently few problems in my flat and everything has been sorted in few days. I was very impressed. I hope he stays with Hamptons for a long time.
4/5
TrustpilotThe Marlow office helped me get a sale…
The Marlow office helped me get a sale when the housing market was very quiet. We had problems with a long chain and Stuart got the whole process sorted. It was very stressful but all ended well and I am now in my new property.
Agent replied · 22 December 2024
Thank you for leaving us a review. We are delighted to hear Stuart and the team were so helpful and we look forward to making them aware of your feedback. If there is anything we could improve to receive 5*s in the future, please let us know customercare@hamptons-int.com
1/5
TrustpilotAvoid Hamptons Property Management Service
This is a rating for the letting and management service. Lettings service from the East Sheen branch is fine, they found tenants in a reasonable amount of time and getting contracts signed was straightforward. I would give lettings 4/5.However the property management service is incredibly poor and unprofessional given the 'prestige' of the Hamptons brand. I used this service for my rental property for two years and experienced a number of problems - simple maintenance issues taking multiple visits to resolve, contractors being poorly briefed, double or incorrect charges and unnecessary work being performed. Dealing with the service was painful for both myself and the tenants. I've now switched to an independent property management company and am getting a much more professional service. Moral of the story - avoid at all costs!
5/5
TrustpilotGreat service
Rebecca has been very helpful in dealing with problems that arise with our flats and she has always been there to give advice.
5/5
Trustpilotmax at hamptons. managing a new tenancy
max is working diligently and effectively to manage a new tenancy in my tired old property. he is dealing with multiple issues as well as contractors, local authorities and the tenants. in addition he continues to keep me informed of developments.
5/5
TrustpilotThank you, Hamptons
I really appreciate the way Hamptons deal with any problems I have at my home. Things are always dealt with in a timely manner & communication is great at every stage. Patryk, my Property Manager, has been very professional & friendly in his approach.
5/5
TrustpilotAttentive to details on the property
Current property manager is great and very attentive - not just to correspondence and concerns, but visiting the property and taking the time to look at areas which might need updating. Overall am very happy with our current interactions
5/5
TrustpilotI am reviewing for the Brighton/Hove …
I am reviewing for the Brighton/Hove Branch and only as a prospective tenant. I am currently looking for an apartment and have been in touch with at least 15 different agents. The majority of them have been truly awful, no call back, rude etc. However, having called Hayley (spoken to another lady Friday afternoon but didn't get her name), I was pleased that a rental company in Brighton are doing their job right, in fact more than right. They were courteous and above all, asked the questions they needed to to ensure they get my business. As a person that has often rented property through agents and will do so again, I have been dismayed that upon phoning most agents get 'the property is let, goodbye ' without even asking if there is anything else they may have that will interest me???Not with these guys, they currently don't have what I'm looking for but hope they do soon as I would rather go with them than any other I have contacted recently.
5/5
TrustpilotHamptons Banbury... brilliant, efficient, friendly
I have just rented a property through Hamptons (Banbury branch). All the staff I dealt with were lovely, efficient and managed to get me into the property I wanted at short notice without any problems at all. I would highly recommend them! Thank you Hamptons.
Agent replied · 22 December 2024
Thank you for leaving us a review. We are delighted to receive your feedback and are especially pleased to hear the team were able to facilitate a quick move in for you. We take customer service very seriously and look forward to sharing your review with the Banbury team, thank you again.
5/5
TrustpilotExcellent Service
We have recently moved into a property that was rented and managed by Hamptons in Sunningdale. Julian has worked incredibly hard to solve end of tenancy issues for us. He has been a pleasure to deal with, always answers our queries immediately and updates us on a regular basis. The service we have received has been exceptional and we would definitely recommend working with Julian.
5/5
TrustpilotSelen Hurbas
Selen Hurbas is a great property manager, she is very supportive and responsive.
5/5
TrustpilotRecommended
Hamptons has been my property management company in the past 20 more years. I found its services good and reliable. My Property Manager Monika and Lettings Manager George are both excellent, very professional and helpful with good advice and follow up.
5/5
TrustpilotCrisis Resolved Quickly
While we have had some trouble with Hampton's in the past, we are giving 5 stars purely due to our new property manager Alex who resolved a blocked drain outside our flat (causing flooding) as quick as possible. He really want the extra mile calling several different companies to find someone who could help us immediately and was polite and friendly despite our relentless messaging about the issue. Thanks, Alex!
5/5
TrustpilotHamptons, Marlow.
I bought a house via Hamptons, Marlow. I've always had low expectations of estate agents - based on all my previous dealings with them but Stuart at Hamptons really surprised us. He was straightforward and honest. If only all estate agents were like this.
Agent replied · 22 December 2024
Thank you for leaving us a review. It is excellent to hear Stuart has provided such a high level of service and hopefully restored some of your faith in the profession. We treat customer feedback very seriously and look forward to making him aware of your review. Thank you again.
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