Trusted Agent profile · Surbiton
★★★★★
1,471 reviews across 2 platforms
26 Claremont Road, Surbiton, KT6 4RD, KT6 4RD
Hamptons's office in Surbiton, at 26 Claremont Road, is rated 4.3 out of 5 across 1,471 reviews on two platforms, including 57 Google reviews rated 4.9.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
4/5
TrustpilotJennifer Powell (Senior Property…
Jennifer Powell (Senior Property Manager) from Hamptons has been a pleasure to work with. Courtous, timely, and informative replies helped us navigate what is a very difficult and competitive rental market.
5/5
TrustpilotHamptons in Amersham are wonderful!
Hamptons in Amersham are wonderful!Melissa, Kraig, Aidan and the rest of the team were all highly professional and more important knowledgeable in guiding me through the process from the first viewing to when i finally moved in many months later.I definitely recommend them.
Thank you for leaving us a review, we have no doubt Melissa, Kraig, Aidan and the team will be delighted to receive your feedback, thank you again.
5/5
TrustpilotHamptons offer tenants great service
Hamptons is our current rental providers. The team were great from our initial search for a property. Our selection and move into our current rental property they manage was smooth, easy and all requests/questions/concerns are always answered very quickly.
1/5
TrustpilotAvoid Hamptons if you want your deposit back
Been waiting for over a month to get back my deposit, after renting a property serviced by Hamptons for over 3 years. Very disappointed with the service, avoid !EDIT: another month has passed and I still haven't gotten my deposit. Poor customer service!
Thank you for leaving us a review. We can see you have raised this matter with our property management department and customer care team who have responsed accordingly. We trust they have been able to provide further clarity regarding your deposit and reassure you of our best intentions. Thank you again.
5/5
TrustpilotThank you Sana and Hamptons Team!
I am renting with Hamptons who are also managing the property. Sana Uddin serves as my property manager and she has been extremely professional and organized in addressing all my concerns no matter how small or large and communicating efficiently between the property owner and myself. I am very happy to be working with her and grateful for her assistance.
5/5
TrustpilotWe are more than happy with Hamptons…
We are more than happy with Hamptons especially Rebecca!She responds quickly proactive very pleasant and more than helpful!Very happy
4/5
TrustpilotVery efficient and dependable
I am very pleased with the services provided by my property manager, Patryk Lehmann and Hamptons as a whole. I can communicate with them efficiently as they are quick to response to all my queries . Helpfull and dependable.
5/5
TrustpilotDaniel Johnson at Hamptons contacted a…
Daniel Johnson at Hamptons contacted a company to investigate a problem with the washing machine at one of our rented properties. They made their assessment and Daniel advised us to let the repair company carry out repairs to the machine rather than replace it. This was a much cheaper and environmentally sound option.We are very pleased with the outcome.
5/5
TrustpilotJoe has been fantastic throughout our…
Great experience with Hamptons. Joe Sanders has been fantastic throughout our tenancy. He is prompt and organized. Pleasure to deal with.
5/5
TrustpilotApril Keane
My communication with April Keane has been superb. She provides an extremely clear and timely response to all requests and concerns.
5/5
TrustpilotDan in Muswell Hill was a fantastic…
Dan in Muswell Hill was a fantastic agent and I can't recommend him enough! Professional, transparent and overall just a great person to work with.
1/5
Trustpilotcost me at least 3 days for booking a…
cost me at least 3 days for booking a house viewing, when I texted the agent, they never respond unless you make the call. finally, the agent told me that landlord already accepted someone's offer, great!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotFirst time renting with Hamptons
First time renting with Hamptons and I am really happy with the whole process, everyone has been super kind, friendly and helpful specially Max Barnes who is always ready to help solve any issues promptly. Very impressed so far.
5/5
TrustpilotPrompt and high quality service
We had a problem with lack of heating shortly after we started renting through Hamptons. Rebecca in the Cirencester office was really helpful: she called first thing and made arrangements for it to be sorted out straightaway, and the problem was fixed within a few hours. This was excellent service and makes me feel confident about the management of any further queries in the future.
5/5
TrustpilotExtremely professional and diligent management of our flat.
Our flat is professionally managed by Hamptons with our lead contact being Amy Goldstein who is extremely diligent in addressing issues with the flat. While something many of us take for granted, it is comforting to know when an issue arises it will be efficiently addressed.
5/5
TrustpilotResponsive and easy to deal with
Responsive and easy to deal with. Rebecca Hitchman was great!
5/5
TrustpilotLucy Property Manager at Hamptons - Fantastic
Lucy at Hamptons is absolutely wonderful, she is prompt and efficient in her response to any issues and queries. Fantastic to have such a responsive and competent property manager. Makes life so much easier when renting. Thank you
5/5
TrustpilotHAMPTONS have managed a property i own…
HAMPTONS have managed a property i own for the past 8 years. They have been professionals at every level, finding reliable tenants, protecting me and my tenants interest successfully. I cannot recommend them enough, and, indeed often have.
5/5
TrustpilotExcellent service
Excellent service, above and beyond what was necessary to manage the sale of our house (and my gosh what a lot was necessary). I can’t recommend them highly enough, if you have to pay an estate agent fee then you can’t begrudge paying it to Hamptons. Hard working, honest and always there to help smooth things along. Big thumbs up from me.
5/5
TrustpilotWe used Hamptons as tenants moving in…
We used Hamptons as tenants moving in 2023. Their service was brilliant. From start to finish the process was seamless and efficient. Very happy tenants and incredibly pleased with Hamptons. Would highly recommend. We were guided through by Sharon who was there to answer all our questions and helped us with each step. Thank you!
5/5
TrustpilotWe are very satisfied with our property…
We are very satisfied with our property manager Nick Summerfield. In the short time he has been dealing with our property he has been very prompt at dealing with any issues, and always with a friendly manner.
5/5
TrustpilotExcellent service from Laura & Milton
Milton & Laura at Hamptons have been such a great support throughout my search for a long-term rental property. Totally professional while it felt like they weren’t agents/ managers at the same time with access to their services at any point in the day which made it that much better.
5/5
TrustpilotWe sold in a tough climate with a lot…
We sold in a tough climate with a lot of uncertainty around and with it low numbers of potential buyers.Hamptons were persistent and never gave up the opportunity and in the end found us a buyer. Friendly, professional and responsive service.
5/5
TrustpilotJoe has been an outstanding property…
Joe has been an outstanding property manager. Always attentive, prompt and object. It's been a pleasure working with Joe.
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