5/5
GoogleThanks to Jack and the team I've now just moved in to my first ever home! Really friendly and professional service - great lettings agent, would go back!
Trusted Agent profile · Surbiton
Hamptons Surbiton Sales reviews
★★★★★
1,471 reviews across 2 platforms
26 Claremont Road, Surbiton, KT6 4RD, KT6 4RD
Hamptons's office in Surbiton, at 26 Claremont Road, is rated 4.3 out of 5 across 1,471 reviews on two platforms, including 57 Google reviews rated 4.9.
Reviews
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
Google4/5
TrustpilotSaima, Property Manager Hamptons
Saima, Property Manager at Hamptons had always been very efficient with responding to any issues that we have faced in the property. Very contactable and informative with what is happening in terms or repairs or maintenance. Thanks!
5/5
TrustpilotTotally recommended!
I've been with Hamptons for many years now, entrusting them with letting and managing my flat, and I totally reccomend them.In particular, April Keane, my Property Manager, is fantastic, really attentive and supportive. I know I can count on her whenever I face any issues, as happened recently, and that everything will be addressed promptly and professionally.
5/5
TrustpilotApril Keane Hamptons
I'd like to commend the work of April Keane at Hamptons. She is very responsive and professional providing timely information. It has been a pleasure to work with April.
5/5
TrustpilotPatryk Lehmann property manager
Patryk Lehmann property manager Great to come back and fix all our issues He emails & follows up with call not used to this with previous property manager. Really happy he has been assigned to our property rental. Nadya Dalil Amarnani
5/5
TrustpilotA truly outstanding personal experience
I moved to the UK the summer of 2018. Dealt with a lot of letting agents and had many frustrating experiences until I met Victoria Beckett from Hamptons. She listened to my needs, found an amazing flat, helped me navigate a very different system and. demanding landlord, saw solutions instead of problems and kept her head cool when I was frustrated;) Victoria truly stands out in this sector! She comes highly recommended!
5/5
TrustpilotWe have been using Hamptons as our…
We have been using Hamptons as our letting managers for over 10 years and have had nothing but exceptional service and a willingness to help. Our current property manager (Angela Parn) consistently goes out of her way to ensure the needs of our tenants, and us, are met. I would be happy to recommend Hamptons to anyone looking for someone to manage their property!
4/5
TrustpilotGreat Home Management Team
I lived in a home managed by Samantha (from Hamptons) in Hayes area. She did an exceptional job for the 3 years i lived in that home and provided immediate and prompt responses to my queries and support requests. I would like to recommend Hamptons as a letting agency for their professional handling of all situations and smooth process to move into a new home
5/5
TrustpilotGood agent and property management.
Mandy has managed my property for some time now taking the pressure off me as complience is so critical in this day and age.She has always tried to resolve any issues that come up regarding the property.
1/5
Trustpilot10/10 WOULD NOT RECOMMEND!
This agency is absolutely awful and unprofessional. I was scheduled for a viewing an hour and half away from my home spent loads of money trying to get to the showing and when I arrived I was stood up and left without any communication. Reaching out to them to explain what had happened I heard no response or anyone trying to mend the mistake. DO NOT LET through them.
1/5
TrustpilotCompletely inept!
You won’t find a more inept firm to deal with than Hamptons internationalThey provide rubbish service and charge massive feesThey treat tenants with utter lack of respect and should be avoided like the plague we are currently experiencing!
Agent replied · 22 December 2024
Good Afternoon, thank you for taking the time to leave us your feedback. We are unfortunately unable to contact you directly based on your username, should you require assistance please contact customercare@hamptons-int.com who will be happy to support you and address your concerns.
1/5
TrustpilotTerrible, don't come back to you
Wanted to view a property however calls not answered despite trying many times, messages not responded to and no one has been in touch to book a viewing.
1/5
TrustpilotThe worst experiance ever!!!
The worst experiance ever!!!They want just to grab your money and very unprofessional behaviorFor more informations have a look to my review on GoogleSTAY AWAY!!!
Agent replied · 22 December 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
4/5
Trustpilotkitchen tap issue -goodhearts
we had an issue with our water pressure in the kitchen tap, Jen contacted Goodhearts quickly for us. Goodhearts contacted us very quickly to arrange the appointment, when the plumber arrived he was quick and efficient with the job. Only pointer i could give would be to confirm a rough time on the day of the appointment.
5/5
TrustpilotProperty Manager April Keane
April Keane has made the last couple of weeks of my tenancy very enjoyable. Any issues and requests have been resolved in a timely manner, and she has consistently been available to support me as a tenant. She has been professional and kind at every step of the way, which I am thankful to her for.
5/5
TrustpilotThanks to Heather at Hamptons for her…
Thanks to Heather at Hamptons for her excellent customer service, my plumbing issue was dealt with quickly.
5/5
TrustpilotResponsive, pleasant, easy
Speaking as a tenant of ~1.5 years, working with Hamptons continues to be a great experience. Anca, our property manager, is always incredibly responsive over email and always quick to resolve any issues. Would highly recommend.
5/5
TrustpilotDan Johnson at Harpenden branch has…
Dan Johnson at Harpenden branch has been an excellent agent. He keeps me well informed and follows up on queries quickly. If I leave messages for him they are followed up quickly by colleagues.
1/5
TrustpilotDishonest and unprofessional
Dishonest and unprofessional. The number of lies these folks can make up on the spot makes you wonder how this business can operate with any success. Don't trust your investment here, better to work with local estates agents.Gerrards Cross branch
Agent replied · 22 December 2024
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to hear of your dissatisfaction with our services. Please rest assured we treat any feedback received very seriously and will look into this as a matter of urgency. Should you wish to provide us with further information (particularly the branch name) please do edit your review. Thank you again.
5/5
Trustpilot...a Landlord's observations.
I have been with Hamptons for well over twenty years and the property managers have always looked after me with patience and kindness.My current manager, Jocelyn Williams, although only having been my manager for a few months, has already exhibited the much-appreciated qualities of alacrity of response, anticipation and reassurance. Thank you.2
5/5
TrustpilotMya Miller from Hamptons
Mya Miller from Hamptons made issues with my rental property easy to resolve; she was efficient and a pleasure to work with.
5/5
TrustpilotHamptons Stratford Upon Avon
Having had an initial mixed experience, I'm pleased to say since Sharon Barnard took over the relationship for managing my property the service has been excellent. She and her team "go the extra mile"
Agent replied · 22 December 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Sharon and the team.
1/5
TrustpilotVery rude and unprofessional
Very rude and unprofessional. No respect for customers. Also likes to snitch on the landlord and has only his own interests at heart
Agent replied · 22 December 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
4/5
TrustpilotOverall I would say the team do a very…
Overall I would say the team do a very good job, especially Angela Parn.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
