Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon’t ever get locked into a tenancy by…
Don’t ever get locked into a tenancy by this lot with them backing you into a corner to not have a 6 month break clause within a lengthy contract! They’ll use every excuse under the sun to deter one being included into the contract. You’ll soon realise why one wasn’t offered. And unfortunately when your paying someone else’s mortgage and their getting their fee’s your then stuck renting a sub standard property and can’t get out those poor living conditions. You don’t know the sound pollution issues or other issues a property can have once your living that day in day out and paying for the pleasure. While they sleep in their beds comfortably. You purchase something online without experiencing its value and have a get out clause. Why a tenant has no right to leave a property that is not honest about from the start leaves me dumbfounded. Because that hell will affect your health for not only 6 months but for the rest of that tenancy without a 6 month clause. But they’ll make sure they have their clause. That if it suits the landlord to sell earlier than say a lengthy rental contract is up they’ll use that to their advantage and use the tenant to work around that knowing you want to leave. So they’ll let you leave if it suits them. And on their schedule only. After threatening you with scare tactics of hefty fines. There should be a law in place that all contracts have a 6 month break clause.
· 11 January 2021
★★★★★ 5/5
TrustpilotHamptons Godalming
Hamptons Godalming - Thank you.From first meeting, valuation, marketing and finding a buyer, I couldn't fault the service provided by Andrew, Ross and the rest of the team at Hamptons Godalming. They targeted the property at the right market at the correct price, and with a range of offers on the table talked us through our options, in doing so we made a choice that saw us through the sale without a glitch. Great team, great service, professional and helpful.
Andy · 23 December 2020
★★★★★ 5/5
TrustpilotMarta Prodaniuk is a star
I have been renting a Hampton’s property for the last year and Marta has been amazing. Professional, reliable and responsive. She has been an absolute pleasure to deal with.
Sinead · 11 August 2021
★★★★★ 1/5
TrustpilotDishonest and Immoral
Avoid this letting agency if at all possible. This agency rented a property to me and my partner with a severe infestation. This occurred back in March-2020 a week before the national lockdown due to covid-19. We only found out after moving in since when we visited the house, it had people living on it and the signs of the infestation were hidden. In addition it's important to mention that the initial AST (tenancy agreement) that we refused and had to negotiate during months, had a clause that stated that *all* infestations were to be liable to the tenant. This implied that even if it's not caused by the tenant, any infestation would be their responsibility to fix/bear the costs. After moving in and despite multiple exchange of communications with this agency, the landlord and Hamptons tried to push us to accept fumigation treatments without offering to cover expenses for alternate accommodation. This meant that in essence we couldn't go anywhere since there was a lockdown. Imagine the stress that this caused during so many months of lockdown having to live with an infestation in the house but still paying full rent and being pressured to let the fumigation to occur or "face the consequences that the responsibility would be on the tenants for not leaving the property".When we wrote a formal complaint to Hamptons and their position was clear: they only work to defend the landlords interests which is their client and the offer of fumigation treatments without alternate accommodation is more than generous. This is not the case by UK law and although the responsibility is on the landlord to fix the problems, Hamptons knowingly that there was an infestation in the property still rented it again.Very dishonest people.
Afm · 15 December 2020
★★★★★ 5/5
TrustpilotFriendly and Reliable
I have found the staff very friendly, professional, helpful and kind. My experience through the many years I have been using their services, very pleasant and hassle-free. I wholeheartedly recommend them to anyone who would want to rent out their property or those who rent property through Hamptons.
Shaheen · 18 April 2024
★★★★★ 5/5
TrustpilotQuality Service
Dealt with Rebecca Hitchman at Hamptons for a few of my properties and the service has been amazing. Always prompt response and looking out for the both tenant and landlord.
Foyez · 25 May 2021
★★★★★ 5/5
Trustpilotthe Hamptons team has been very helpful…
the Hamptons team has been very helpful to help us settle in to our new rental home. All paperwork was online, keys were handed over with all COVID precautionsOur property Manager Angela Parn has done an excellent job in making a detailed inventory report and helping us set up council tax, utility accountsand is very prompt in answering any questions i have had so far. Thank you and keep up the good work
Pawan · 20 March 2022
★★★★★ 5/5
TrustpilotCharlotte Brown - So Helpful
We have been impressed with Charlotte Brown and Hamptons management as each time we have notified Charlotte of a problem she has ensured that someone has been in touch and arranged to come and resolve the issue quickly and without fuss. She has also made sure to follow up that we are happy with the end result of the work done. Very happy with the service we get.
Mike · 25 October 2022
★★★★★ 1/5
TrustpilotHamptons Windsor - the worst type of Lettings Agent
Simply put, if you are renting in the Windsor area NEVER use Hamptons. Irresponsible, rude and careless. The worst type of lazy and substandard service imaginable. They could not have managed our 'expensive' rental property any more carelessly than they did. More than 120 maintenance emails with barely anything fixed.Even now, having moved out of the property, we have to chase constantly about our deposit. NEVER USE Hamptons Windsor if you want to have a stress free life! Useless, slapdash, irresponsible, charmless and reckless are the best words used to describe them. Disappointing, disappointing, disappointing.
Sarah · 16 November 2020
★★★★★ 5/5
TrustpilotA happy six years
Over the past six years of my tenancy, I have been perfectly looked after by Melanie Hudson,when any problems have arisen she has dealt with them swiftly and efficiently and in a very kind and friendly way,so that it has always been a pleasure talking to her,
Guest · 1 May 2024
★★★★★ 5/5
TrustpilotHamptons in Godalming have done an…
Hamptons in Godalming have done an excellent job selling my parents house. Andrew handled the initial aspects. He was superb and clearly had excellent local knowledge. He was also very thoughtful about the emotional elements involved. The pricing and presentation have been superb. Jason has helped us through all of the later aspects of the sale and been a great help, always ready to answer questions on the phone. Thoroughly recommend the firm.
Paul · 9 March 2022
★★★★★ 5/5
TrustpilotReliable, intelligent service
Hamptons have looked after my property for nearly 20 years: in that time the service has vastly improved and over the last ten years I have had excellent service. Issues are dealt with efficiently and the extra mile is readily gone to find alternative solutions if there is a problem. Reliable, courteous and helpful, swift to respond to queries, I have every confidence in my manager and she takes all the worry out of letting my property.
Elizabeth · 12 July 2021
★★★★★ 5/5
TrustpilotHighly recommended
I had a great experience with Daniel Isaac and his colleagues at the Tower Bridge office. The entire process went unbelievably quickly and smoothly. They went out of their way to try to accommodate all of my requests and were always available when I had questions. I'd recommend them very highly!
Tom · 19 November 2019
Agent replied · 22 December 2024
Thank you for leaving us your feedback. We take great pride in our people and as such are delighted to hear Daniel provided you with such a high level of service and in particular, that the process was made as smooth as possible. Feedback of this nature is very important to us and we look forward to sharing your review with the whole team.
★★★★★ 5/5
TrustpilotThe current manger is quite new for us…
The current manger is quite new for us as he took over the roll of our previous manager who is on maternity leave. Daniel Johnson our new manager has been diligent and response quickly to any enquire we may have. As keep us well informed of any outstanding work or maintenance needed. We have be happy with his service.
Larry · 2 August 2023
★★★★★ 5/5
TrustpilotThanks to the whole team at Hamptons…
Thanks to the whole team at Hamptons Godalming for securing my house sale. Everyone involved was great to work with, be it Ross who was my main contact, Jake who kicked it all off, Pippa and Sue who did the viewings and Ella who looked after all the admin!All you want from a team of estate agents is hard work, consistent communications and clear advice. I received the lot.Thanks again guys!
Dave · 10 June 2022
★★★★★ 5/5
TrustpilotHonest, professional, responsive...
I cannot recommend Hamptons in Godalming highly enough. The whole team were honest, professional, responsive and helpful throughout our transaction. We had a couple of transactions fall through (no fault of Hamptons) and we were supported all the way through that and our eventual success. Jason Harvey in particular went the extra mile at every turn, but the same ethos was displayed by the whole team. We would recommend Hamptons in Godalming without any caveat or hesitation.
Will · 1 July 2021
★★★★★ 1/5
TrustpilotA comedy of errors that ceased to be funny
This review is specific to the Marlow office. I wanted to pay a little more for what I hoped would be a good, respectful service. It was anything but. After £'000s lost due to a long list of negligence, and hearing similar stories (too late) from others in a similar position - I'm extremely pleased to have walked away from them. Every function is either outsourced or managed by different depts - so one hand doesn't know what the other is doing. Just in 2019, I can count up emails from 20 different people at Hamptons about the same property.It's therefore difficult for them to notice issues let alone resolve them, despite paying for a fully managed service. My tenants paid in 6 month blocks upfront, but each month they'd post letters saying it was overdue. They missed major issues during their property visits - including furniture being totally shredded, nicotine stains and carpet burns from smoking (non-smoking property), and negligence of the garden leading to whole sections dying. They were then negligent after the tenants left, and took so long to take any action (people starting things then going on holiday, not responding to emails, no updates) that I had to take matters into my own hands and bring in my own team to manage it all for me and get the property back onto the market. I don't know what reputation they're riding on, but it's definitely gone. They had many many chances to step up and do their job, but they failed at every step.
Lisa · 22 October 2020
★★★★★ 5/5
GoogleI had the best experience agreeing a lease with Hamptons! Jodie was a great help, very professional and quick to reply to any queries.
Weronika · 17 April 2022
★★★★★ 5/5
TrustpilotHamptons is the agency managing the property we are currently renting
Hamptons is the agency managing the property that we are currently renting. We are very happy with their service since before moving in. Our property manager Daniel Johnson in Harpenden has provided us with a very good service and high professionalism throughout our tenancy. Highly recommended.
Andres · 15 May 2024
★★★★★ 5/5
TrustpilotJocelyn is fantastic
Jocelyn is fantastic . She responds quickly to emails and always on the ball! Great service
Jolene · 22 February 2023
★★★★★ 4/5
TrustpilotHelpful property manager
We hadn’t been landlords before but Gemma made it easy to deal with any situations that came up
Matthew · 14 December 2022
★★★★★ 5/5
TrustpilotHamptons - Ellie Masters
We recommend Ellie Masters at Hamptons Int.She is very responsive, reactive and handles the problems with diligence and efficiency.
Philippe · 3 November 2022
★★★★★ 5/5
TrustpilotGreat work from Hamptons property…
Great work from Hamptons property management team when we reported a faulty shower. Melanie was excellent and got the problem resolved very efficiently.
John · 18 May 2022
★★★★★ 5/5
TrustpilotI have always had excellent dealings…
I have always had excellent dealings with the Hampton's Letting team. Recently Ashley O'Dea has been a great help with her advice, prompt action and efficiency.
Mrs · 10 December 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
