Pattinson Estate Agents Sunderland reviews

★★★★★ 4/5

Trustpilot

Thank you Wendy Burbridge

Very professional man turned up to value the house and everything was dealt with quickly. When the house was on the market there were several occasions when accompanied viewings were booked and no one turned up including the representative from the estate agent without letting me know. This was very awkward as my niece was renting the property and was rushing in from work and preparing for viewings that didn’t happen. Poor communication. This whole sale experience was a nightmare once we accepted an offer from a property investor. We were told he had a mortgage in principal and was ready to go. We completed all the paperwork from RAW Clark solicitors and returned it the same day. 10 weeks later I contacted the solicitor to find out why it hadn’t heard anything yet. She was very rude saying “ can’t make him buy your house” . Clearly my call prompted her to find your what was going on only to discover that the buyer wasn’t using the solicitor that my solicitor thought they were. I was then asked to deal with the case via Wendy Burbridge from Pattinsons. After a tricky start, Wendy was great chasing things up and trying to move the sale forward. The buyer however was telling her one thing and me another to prolong the sale I felt. In the meantime we were accruing a huge amount of charges in bills and lost rent totalling £2500. Even though Wendy was trying her best, the solicitor was less than effective. I was having to send a lot of emails to chase things up as well as Wendy. At one point I contacted to buyer to find out what the delay was and he told me he was waiting for searches to come back. As I thought this highly unlikely I contacted the land charges department myself to chase them up. She informed me that the searches had only been requested in early October - yet we had started the sale and completed and returned our forms on 18th May. This was very frustrating as at no point had the solicitor chased up the sale. Thankfully Wendy and I were both on the case. Eventually- as we had expected would happen -the buyer asked to lower the price of the house by £5500 so that we could complete. As Wendy was on holiday at the time someone else negotiated a price of £92000. Wendy was monitoring emails whilst on holiday and keeping in touch with me. As soon as Wendy returned to work things began to move at a faster pace and we completed in December. Into the new year and although we had received the money for the house we had not had a completion statement from the solicitor so I contacted Wendy. She immediately contacted the solicitor and got it sorted for us. At every stage, Wendy copied me into emails she was sending on our behalf to keep us in the loop which was great.I really can’t fault Wendy- she was professional and helpful throughout going above and beyond at times to make sure we got everything completed. Unfortunately we can’t say the same for our solicitors and did recommend to your office that you use someone else as they provide a less than professional service falling short of the code of practice for solicitors in many areas. They really don’t give your company a good service. Thanks Wendy- your were a trooper in what was a very stressful experience.

Belinda · 12 January 2023

★★★★★ 5/5

Trustpilot

I have given our experience 5 stars because of the service from Wendy Burbridge

I have given our experience 5 stars, it’s not for the company but purely for the service Wendy Burbridge provided. The sale was stagnating and I truly believe it still wouldn’t have completed hadn’t it been for the work Wendy did. She drives the sale forward and is always available to answer any queries you have. If I knew Wendy was involved in my sale I wouldn’t hesitate to use Pattinsons in the future, she is a credit to the company.

Suzanne · 9 January 2023

★★★★★ 5/5

Trustpilot

The team are amazing, especially Wendy!

The team are amazing and very helpful! We had a long process with getting our home due to new safety acts and the solicitors but Wendy Burbridge was amazing with keeping us up to date with what was going on and was checking in with us weekly. She made our experience so comfortable and she was very helpful throughout the whole process! I would 110% recommend Pattinsons because of Wendy's service :)

Miss · 4 September 2023

★★★★★ 5/5

Google

Pauline has been extremely supportive and attentive. She has provided professional, consistent and reliable guidance and service. Jacob from London

Rav · 26 September 2024

★★★★★ 5/5

Trustpilot

Pattinsons sold my house quickly and…

Pattinsons sold my house quickly and kept me in the loop every stage of the way, I also was using another two major named estate agents (purple bricks & yourmove).

Kyle · 17 December 2025

★★★★★ 5/5

Trustpilot

I have recently sold a property via…

I have recently sold a property via Washington Keith Pattinson. Sam Reisner went over and above to assist the sale. Her fast action and ability to communicate with all parties involved; Solicitors, finance, the various departments of Pattinson,buyer ect. culminated in a smooth sale for us.Her staff were also very polite and helpful everything I rang Washington.Sam has a strong knowledge of 3rd parties who are also competent professional people ie finance, solicitors.

J.Ferguson · 20 July 2023

★★★★★ 1/5

Trustpilot

Thieving crooks

Awful company, do not use, my property in auction for 2 months with no bids reduced on their advice they knew I was on a tight schedule to sell, last minute before auction ending a bid comes in but they didn't know how to get hold of the bidders, it was Pattinsons who put the bid in, I did not want to continue any further with them so they are now charging me £12,000 for NOT selling my property.Absolute thieving crooks.

Darryl · 18 February 2024

★★★★★ 5/5

Trustpilot

Very helpful in our property search and purchase

Everyone at Pattinsons was professional, knowledgeable and helpful but Kelly Dymock from their Alnwick office went above and beyond to help us find our perfect new home. The property was sold by auction and we had no clue about this process but Kelly guided us seamlessly through it all. Thanks Kelly we’re now living the dream!

SUSAN · 17 July 2024

★★★★★ 5/5

Trustpilot

Kind attentive staff that take initiative and show interest in tenants as well as landlords!

The kind attentive staff at the Bedlington office went out of their way to help us secure a suitable rental property! We were living out of the area, trying to relocate for a newly secured job but missing out on everything we attempted to apply for through other estate agents. Pattinsons staff showed initiative and were creative when troubleshooting problems as they arose relative to our particular situation. Special mention to Simon and Eloise of the Bedlington office, thank you so much for going above and beyond, we were so stressed and overwhelmed and you turned it around in a few days!

Briony · 18 November 2022

★★★★★ 1/5

Trustpilot

Pushy

I am leaving a review today as I have just received a message from Pattinson in Alnwick asking me to call them about the sale of my home. I arranged a valuation TWO YEARS ago, but decided not to proceed to market. Since then, Pattinson keep calling me! These communications are very unwelcome reminders of a low point in my life, from which I have fully recovered. When are they going to leave me alone? The irony is, I was not impressed with Pattinson, and if I ever decided to sell, I would not consider them. It's only natural that when companies are too pushy, customers start pushing back, so here's one star for you Pattinson in Alnwick.Follow-up: I submitted a "right to be forgotten" request, but Pattinson ignored it.

Bear · 5 February 2024

★★★★★ 5/5

Trustpilot

Eloise has been fantastic

Eloise has been fantastic! She’s taken our calls, kept us updated throughout, and made sure we were able to move into our property without delay.

Frank · 22 August 2025

★★★★★ 5/5

Trustpilot

Quick and efficient

Quick and efficient, really helpful with buying my first home

Tia · 19 May 2026

★★★★★ 5/5

Trustpilot

Thank you Gabrielle and Beth

The team at Pattinson’s Sunderland Branch were great with helping and advising me on buying my first home. Gabrielle and Beth were the two main team members belong me and both were exceptional. No question was an inconvenience for them (even when I asked more than once) and they always got back to me whether than was via an email or by phone. The last week of exchanging contracts was very stressful but the calmness and informative nature of both Gabrielle and Beth kept me sane throughout. I would definitely recommend Pattinson Sunderland Branch if you’re thinking of buying or renting a home in the area. Thanks again ladies, you were great 😊

Reviewer · 21 October 2022

★★★★★ 5/5

Trustpilot

Darren Tynan, Pattinson Estate Agents, Alnwick

It's been great dealing with Darren Tynan from Pattinson Estate Agents based in Alnwick, Northumberland. We were selling our property and he expertly guided us through the process, his knowledge and experience was greatly appreciated. He was always calm, friendly and professional, which is what you need when going through such a process. We would highly recommend Darren, and Pattinson Estate Agents. Many thanks, Steven and Michelle.

Steven · 18 October 2023

★★★★★ 5/5

Trustpilot

Thank you for great service

I just want to thank Carly at Washington Pattinsons. It was my first time renting and she made the whole process run smoothly. She was very professional and had a lot of knowledge. She really listened to what I was looking for and made me feel very comfortable. She is an asset to your company and I look forward to purchasing my first home with her very soon. Kind Regards,

Nicole · 31 July 2023

★★★★★ 2/5

Trustpilot

Not the best!

Not sure where to start with our experience. But will keep this review short. In summary communications and keeping the customer updated is not the Alnwick branch’s strong point. Mini email breaches to me which was obviosuly meant for another customer, emails to be in the wrong customer name (and then apology emails sent with the wrong name again), lack of response with regard to specific questions and concerns. What can I say. I have never had an experience like this in all my house purchases so am sure there are worse out there…. But this experience has not been good at all.

WILLIAM · 21 December 2023

★★★★★ 5/5

Trustpilot

I have been in touch with Carly List at…

I have been in touch with Carly List at the Washington Galleries Branch recently.From my first contact with her, viewing a property with herself, and the follow up contact with her, she could not have been more helpful with the process of buying my next property. She has taken extra time to keep in touch with myself and the vendor of the property I am hoping to buy. She has been very keen, helpful and polite at all times.Thank You Carly, and hopefully I'll be settled in my new home soon.

Stephen · 17 August 2022

★★★★★ 5/5

Trustpilot

Thank you

Just want to say a big thank you to all the staff at Pattinson’s in Heaton.... especially Hayley who has been an absolute star! Without their support I think I would have gone completely mad and probably never got to the point of being able to move house. Thank you for all your hard work

JS · 3 August 2021

★★★★★ 5/5

Trustpilot

The BEST!!!!

Carly List put my house up for sale on Monday, booked 11 viewings by Tuesday morning and sold the house by Wednesday morning. There is nobody more dedicated, invested or hard working than the girls at Pattinsons Washington, if you’re debating which estate agent to use to sell your property let this be your sign, they’re amazing and I can’t praise them enough. Will never use anyone else again.

Rachael · 25 July 2023

★★★★★ 1/5

Trustpilot

Terrible Estate Agent to Work with (West Road Newcastle)!

I put an offer for a property in Newcastle (NE4). I was told that it was the best and highest offer. They asked me to send agreement in principle and then mysteriously wasted lots of time (three weeks)until someone put same amount of offer and their offer was accepted! Everything was very fishy. The staff are miss connected!

Mary · 21 September 2020

★★★★★ 5/5

Trustpilot

Jarrow pattinson Estate agents

Jason give myself and sister advice of everything from price, what we had to do before and after auction.

Tracey · 15 February 2026

★★★★★ 5/5

Trustpilot

Thank you to Consett Branch as well as Wendy Burbridge

Pattinson’s Estate agents were great from start to finish. In particular I’d like to mention Consett branch, and in particular Stephen. I felt all of the staff there were enthusiastic about the house and were always willing to help at every stage. After a sale was agreed the case was looked after by Wendy Burbridge, and she kept everything ticking along nicely, exerting polite pressure on solicitors etc when necessary. Thank you to all involved.

Dawn · 10 January 2023

★★★★★ 5/5

Trustpilot

We have had a brilliant experience

We have had a brilliant experience. Beth couldn’t have been more helpful, any concern or question I had, has been answered straight away. Thank you for treating us so well.

Caitlin · 8 November 2025

★★★★★ 5/5

Trustpilot

Thank you

Many thanks to Chloe and the team at Whickham branch for selling our property. Much appreciated.

Bruce · 21 September 2024