Pattinson Estate Agents Sunderland reviews

★★★★★ 5/5

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I was appointed executor to my brother…

I was appointed executor to my brother will and acting on behalf of his beneficiary (son) who wished to sell his father's home.

ANN · 10 April 2026

★★★★★ 5/5

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Pattinsons, South Shields

Keith (Valuer) gave honest and reasoned pricing advice supported by comparable evidence, having sold a number of similar properties on our estate. We had multiple viewings and offers meaning we achieved our asking price within weeks of being on the market. We're also aware of at least two other houses on the street having been put under offer within weeks of going to market with Pattinsons. Once under offer, Emily managed the sales process brilliantly and was always on hand to offer assistance when needed. The process of selling a house can be quite daunting but the team at Pattinsons, South Shields were excellent and we'd definitely recommend them.

DC · 4 July 2023

★★★★★ 5/5

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Sue Scurr from the Ashington office truly amazing 🤙

Sue Scurr from the Ashington office in Northumberland is truly amazing .. Sue excels in every key area within the business .. As an investor within the entire UK I deal with many estate agents , however after interacting with Sue I soon learnt that her expertise , professionalism and enthusiasm excels within the market place . Sue listens to your requirements sources you the Specific properties and provides the support and aftercare from the start of the Property journey to the end . Sue invests the time management into her clients and has dedicated her personal time out of hours and weekends to our company . She thrives in her role and position and in my opinion she is a true asset to Pattinsons. To finalise this review I hope we have many future years contracting with Sue as we have built our trust in her expertise .Thank you for everything Sue you have accomplished for us ..Kind regards Diane Sanctuary Estates Global Ltd 🏡

Diane · 2 July 2023

★★★★★ 5/5

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Craig was extremely professional and…

Craig was extremely professional and truthful. He answered any questions that I had, he also left me a ‘pack’ which had details of houses sold within my area the prices to which they went for, this showed me that no stone had been left unturned.I had another estate agent call round just after Craig and Craig on all levels blew them out of the park!!

G · 1 June 2024

★★★★★ 5/5

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Daniel Fisher at the Houghton le Spring Branch

Daniel Fisher at the Houghton le Spring Branch. What a guy. Dan came out to my property on Saturday afternoon to take the photographs. My house was live on the internet Monday afternoon and within half an hour I had three viewings booked in. On the Wednesday my house was sold. Dan was very professional and polite throughout. I would definitely recommend using Pattinsons.

Angela · 17 June 2024

★★★★★ 2/5

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renting a furnished property

We rented a furnished property through Pattinsons and did not have a good experience:They appear to advocate and favour the property owner - As a renter we felt we were very much an after thought. They were very quick in taking a deposit for the property but after this very little contact - we were told it would take 2 weeks for references to be completed it took nearly 3 weeks with very little communication from them - we had no idea if we were going to be able to move in. We were told initially that we could move in on 6th of May and later on was told it would need to be after the 15th of May since this was the first available date a gas engineer was available. Even then no estimated move in date was given it was 'some date after the 15th'- this can be quite stressful when you are between homes and you need to arrange movers etc - no empathy or understanding from Pattinsons - it was very much this is the situation deal with it. Maybe better to ensure the relevant gas certs are in place before you advertise a property? The other thing that annoyed us was that in the advertisements there were images that showed 2 TV sets - as a fully furnished property we expected these to be included but they were taken out before we moved in, we felt this was misleading and a classic bait and switch scam. We were not permitted to see an inventory before we had paid in full 1 months rent - but when you are paying for a fully furnished property you need to know what is included in the rental - . The one good thing we liked was that someone from the estate agent agreed to meet us at the property to give us the keys instead of us having to go to the estate agents. They are probably great to deal with if you are a property owner but as a renter (the people that actually pay the money) the experience was poor

Chris · 13 June 2024

★★★★★ 5/5

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My experience with Pattinson Estate…

My experience with Pattinson Estate Agents -,Peterlee has been very professional. Through out my journey- finding a Tenant to receiving my first statement- the team have been there for my many questions/ emails and support. I feel I can call or email in and nothing is a problem . Everyone is so polite. I want to list names but I would hate to miss anyone- the team have been amazing- thank you. Steph

Stephanie · 13 December 2023

★★★★★ 5/5

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Outstanding staff and service

Sold my property within a week on the market.

H · 13 July 2026

★★★★★ 1/5

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Anyone buying property through…

Caution of Pattinson online auction Any one buying property through Pattinson online action should take extra caution.The property we bidded for online auction the proprietor registered on land registry and the seller are different. We have lost all our deposit money and auction fees including legal costs. Anyone trying to buy property auctioned with this company be extremely cautious . It's easy to say don't try because you could lose all your money.

Raquel · 30 September 2024

★★★★★ 1/5

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SHOCKING estate agents

SHOCKING estate agents. My partner and I were looking to rent a property in Kettering, signed all the documents and was in the process of doing the referencing, we received an email saying the referencing had failed, I simply asked why and they told me they couldn’t discuss it with me ( our own referencing?) myself and my partner contact the people we put down as references and not a single person had been contacted. ABSOLUTELY DISGUSTING.

Bradley · 17 July 2024

★★★★★ 5/5

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We really appreciated the care and…

We really appreciated the care and attention from Pattinsons!

Jane · 8 July 2026

★★★★★ 1/5

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My experience of a BDM called Tina…

My experience of a BDM called Tina Warerfall was dreadful. Completely inept and incompetent. Her boss Richard Webb is a faceless bully boy too.

Tina · 4 October 2024

★★★★★ 1/5

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Highly Unprofessional and…

Highly Unprofessional and Disappointing.

Ray · 8 August 2026

★★★★★ 5/5

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Whickham Branch

I recently bought a property with the Whickham branch and received such a high quality service. They made the process so smooth, made me feel cared for and they were always incredibly professional. The whole team were helpful when I had queries or needed updates but a special shout out to Lyndsay. Lyndsay always took the time to listen, help in any way she could and solve any issues. I couldn't be happier - thank you!

Lydia · 15 August 2023

★★★★★ 1/5

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I made an offer to buy a bungalow in…Your response seems to favor the seller unilaterally, whereas your role as an estate agent is to provide excellent service to both parties, rather than assuming a

I made an offer to buy a bungalow in Middlesbrough through Pattinson estate agent which was accepted only in a week afterwords I received voice a massage from Melanie Devine (hardly divine at all) gazumping on an accepted offer which I find unscrupulous. I now don't know what will happen to the deposit I paid for conveyancing solicitor. I expected Pattinson would have taken the rotten property off the market or warned me so I wouldn't pay deposit until both side are fully committed. I now regard Pattinson as joke and wast of time a warn everyone when dealing with this state agent In response to above Pattison asked me for detail:"Thank you for your prompt reply. Frankly, I didn't expect it, given the narcissistic verbal response I received when I called to inquire about why, after officially accepting my offer a week later, the property was still on the market. I had assumed that upon acceptance, the property would be removed from sale, especially since I had already incurred expenses in engaging conveyancing services. One would expect this to be in the customer's interest.Thankfully, I hadn't yet engaged a building surveyor or engineer, saving me from further expenses. However, there was not even an apology for the wasted time and the losses incurred due to what I can only describe as total incompetence.I have previously purchased two houses through Pattison estate agents and have been satisfied, but I must express my total dissatisfaction with the handling of this particular purchase.Your response seems to favor the seller unilaterally, whereas your role as an estate agent is to provide excellent service to both parties, rather than assuming a profit-driven stance that could lead to losses to either side of the transaction. It's perfectly reasonable to temporarily suspend acceptance of an offer until securing the best offer for the vendor or until the vendor commits to selling, at least in principle. As you understand, buyers often incur expenses for engaging conveyancers and surveyors. Perhaps adopting a legal approach akin to Scotland's property transactions, which outlaws gazumping, could help mitigate situations where your conduct may be perceived as lacking, irrespective of the costs borne by those who trusted your business integrity. Then afterwords being subjected to verbal arrogance from your staff, followed by what feels like a halfway justification in your own response, which is disheartening. I've used your services twice in the past when purchasing two houses, but I won't be doing so again, will share my experience with business colleague and family in absence adequate regulation to force acceptable business conduct .M. Zand"

M.zand · 1 May 2024

★★★★★ 5/5

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The service here is excellent and…

The service here is excellent and professional, thank you to all the team members.

Ngoc · 19 May 2026

★★★★★ 5/5

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Great customer service at the West Road…

Great customer service at the West Road Newcastle office. Darren came out to value the house and take the photographs and Sheila was the main person we dealt with in the office. Both were very friendly and kept me informed of every visit to the house. The house sale was completed yesterday. Their help was much appreciated. I would recommend them.

Christine · 1 June 2024

★★★★★ 5/5

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I have had a very good experience with Pattinson estate agent.

I have had a very good experience with Pattinson from start to finish, my request for a valuation was responded to promptly and conducted with care and considered advice provided. I had several valuations and Pattinson were by a long stretch the highest and whats better they found potential buyers who made offers in the first week and we accepted an offer 1 week later. I was given good advice around the position of the potential purchasers and how this would likely effect timeline to completion etc. All of the staff I dealt with a Pattinson where happy to help and had a great system for keeping on top of cases it seemed whoever I spoke to knew exactly where things were at. I know that Pattinsons kept pressure on the Solicitors on both side and provided regular feedback without prompting. I considered not listing names as I dont want to miss anyone as all experiences where great but Lisa who valued the property stood out as did Poppy who was very prompt and reliable when seeking updates on progress. Overall we are happy with the service and the pricing was very competitive.

Guest · 3 February 2023

★★★★★ 5/5

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Wendy Burbridge

Wendy Burbridge has done an amazing job selling my property. I have been dealing with this lady for 12 months and had a few glitches along the way with the buyers. Wendy has picked up the pieces. Sending emails and many phonecalls to our buyers solicitors and copying me into everything. During the past few weeks when Wendy is at work she has checked in on me daily. Made sure every professional involved with the sale knew what was happening. Thank you so much Wendy for doing an amazing job. It has taken the stress away from me. What a wonderful lady you are giving me a 1st class service.Theresa

Theresa · 3 February 2023

★★★★★ 5/5

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Consett Pattinson’s- Leah

This was my first buy, from the moment I requested to view my house, Leah was great! Very friendly and bubbly, sold the house perfectly!From then with putting the offer through to the seller and all the way through the process, Leah was there to answer any questions, helped push things through. Could not thank her enough! I believe she was new, although didn’t feel like she was! Thank you :)

Anna · 18 October 2023

★★★★★ 5/5

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Fantastic letting agent to deal with

We had a fantastic experience with Pattisons, they were able to get us in to our new home in no time and made all the paper work easy and stress free. Laura in particular went above and beyond, she's a real asset to the team, she was always warm, friendly and happy to help with anything when we rang and we couldn't have asked for a better agent.

Lexi · 17 October 2024

★★★★★ 1/5

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Had two viewings to see a property in…

Had two viewings to see a property in which the women showing us around had no clue about the property and was unable to answer basic questions such as where the boiler is in the house or how old the house was; regardless went ahead and placed an offer through Alison in the jarrow branch which was accepted in which stated email confirmation would be sent which infact was never sent at all; called Allison from the jarrow branch up after confirming deposit funds and proof of solicitors and meetings for mortgage signing and she turned around and states that another offer has been accepted on the house ALTHOUGH this was multiple days after our offer was "accepted"Unorganised and somewhat unpleasant experience, very unprofessional and unfortunately I can only but wish the best for anyone dealing with the jarrow branch as my experience was dreadful due to the fact they think they could take the mick given I was a first time buyer and doubt my seriousness in purchasing a property through them

Julie · 20 March 2024

★★★★★ 5/5

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Fabulous, empathic Team at Pattinsons in Hexham

When we visited the branch in Hexham we were friendly approached and welcomed despite a language barrier we had to deal with as english is not our mothertongue. All our questions were patiently answered and repeated if need be. Although we had one particular person who dealt with our renting situation, the other members of staff in the office were also knowledgable and informed, it seemed the office works together as good team. You could feel it when you walked in.We felt taken seriously, the viewing went well and we had enough time to look around and take our decision. During the waiting time we were informed about the progress of details, which still had to be renovated as the flat was not completely ready yet.After we transferred the money for rent and the papers were signed which was also no problem at all, - it was quick and straight forward, we were handed over the keys. On the day we moved in, I was aware of a water problem, which by lunchtime was already taken care of.I feel in good hands with Pattinsons in Hexham concerning my rental agreement and know I can approach them any time if anything has to be taken care of in the future. I can highly recommend Pattinsons as a state agent in Hexham.

Claudia · 23 January 2023

★★★★★ 5/5

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Lisa, a star agent with Psttinsons.

Lisa was our agent at Pattinson. Always available and super helpful. She found us a property and negotiated through a difficult situation. Ultimately we withdrew from the sale having had a completion date changed 4 times by the vendor. We moved from Spain on the strength of the original date. This left us homeless with 5 dogs and furniture in store. Although Lisa was losing a sale she found us a rental with our dogs. This is service beyond reproach. Thank you Lisa for your totally unselfish service. ****XXX I have just noticed a negative review from the vendors partner. Full of untruths and total misconceptions. Despicable to blame the agent for they and their builders fault, which left us homeless and out of pocket by thousands of pounds

William · 19 January 2023