Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOne of the best Estate Agents out…
One of the best Estate Agents out there. Susan was a great support and very professional. They handled everything to do with my property with great care and respect.
Peace · 18 October 2024
Agent replied · 22 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotFully managed service Newcastle
I hold I property in Newcastle with Pattersons, they fully manage the property and have gone above and beyond.Stephen Wilson in particular is amazing.We had a problem with the electrical company and Stephen went the extra mile talking to the power company on our behalf and even siting in a empty property for hours out of his work hours for the company to come and fix the power.Well and truly a outstanding branch and will be using in the future to manage more of our portfolio.
Member · 5 October 2023
★★★★★ 5/5
TrustpilotExperts in their field, just brilliant.
We can only describe the Manager, Darren and all staff at the Pattinsons West Road branch as all absolutely brilliant! Very pleasant, friendly, and professional!From the initial valuation of our property to final contract exchange their service was excellent; great communication, information, and highly professional.An important point my wife and I would make to anyone looking for an agent is the impressive way Darren (Branch Manager), assessed our property and explained exactly what would happen regarding the sale. Every single aspect of his advice was proved to be correct; price, types of offers, knowledge of the area etc every part of the process happened exactly as he said it would!Once offers were (immediately) received we were supported brilliantly by the branch who were there for us through the whole journey, nothing was a problem to them; they worked with us. We couldn't thank them enough.We highly recommend Pattinsons West Road.
Paul · 4 October 2023
★★★★★ 5/5
TrustpilotKerry in maintenance is fantastic!
Kerry in maintenance is fantastic, reassuring and great at solving any issues I encountered.
Alexander · 8 July 2026
Agent replied · 22 September 2026
Thank you so much for this great review Alexander! We are delighted that your experience with Kerry and our lettings maintenance team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleWe have used Pattinsons Fawcett St Sunderland for more than one property.
The service is outstanding.The staff go above and beyond to help.
Sean the valuer does everything he can to market the properties realistically.
lynn and Beth do everything they can to help and Pauline going out of her way to meet me with a set of keys.I was dealing with a difficult tenant and this branch went out of their way to assist.
Mick · 26 October 2024
Agent replied · 23 October 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotWhy choose Pattinsons
Why choose Pattinsons? It’s very very simple from start to finish in the process Pattinsons were fantastic. We needed to market quickly & it was done in a matter of a couple of days. The staff that dealt with the marketing of the property (Morpeth office) were friendly, informative & professional. We had a viewing within a couple of days & an offer made which we accepted. The sales team at the Alnwick office then were on the ball making sure the process was smooth & speedy we were completed within 12 weeks. Just brilliant service from all involved at Pattinsons would 100% recommend.
Lorraine · 9 September 2023
★★★★★ 5/5
TrustpilotGreat service from Charlotte Bruce &…
Great service from Charlotte Bruce & the Morpeth team. Renting was something very new to me, especially looking for somewhere for me and my young daughter. Charlotte was great from start to finish, other members of the team were also very helpful when Charlotte was not available. Thank you again, we are over the moon with our new house. From Sami & Esme
Samantha · 22 August 2024
★★★★★ 1/5
TrustpilotUnprofessional and Unacceptable
How UNPROFESSIONAL & RUDE .....( Jason ) Jarrow Office.You KNEW the situation we were in a week ago ... So hounding my daughter with 8 phone calls in 5 days was totally unwarrented and your non action today was equally TOTALLY UNACCEPTABLE .... We have no problem AT ALL with the house in question being sold to someone else ... Today we were in the process of securing a very expensive bridging loan that if had been accepted would have been totally useless with US potentially incurring interest charges and solicitors fees for a house that had already been sold .... However what I do find extremely rude is YOU not having the common courtesy of giving us a phone call Informing us that things had changed …. As already stated you had absolutely no problem calling numerous times when it wasn’t sold.Make no mistake if this is how Pattinson Estate Agents treat their potential customers it would appear we have had a lucky escape and you will certainly not be getting any of our future business.Response to your seemingly standard replies to 1 star reviews.....EXACTLY WHAT WOULD YOU LIKE TO INVESTIGATE.... Surely something as simple as GOOD MANNERS should be a minimum requirement of your staff !!!!Mr Phillips
Mark · 3 August 2024
Agent replied · 23 August 2024
Hi Mr Phillips. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotIv had a great experience with…
Iv had a great experience with Charlotte Mason and would highly recommend. Your communication and proactiveness has been second to non. Thanks for all of your help!
Terri · 26 March 2026
Agent replied · 27 May 2026
Thank you so much for this review Terri! We are delighted that your experience with Charlotte has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotExcellent service from start to finish
The ladies in this office who I deal with (Nicola & Rebecca) are so helpful, their customer service is fantastic. Friendly whilst professional people who get the job done- thank you :-)
Lucy · 13 February 2026
Agent replied · 23 February 2026
Thank you so much for this lovely review Lucy! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotFantastic buying experience
Relocating 150 miles was never going to be a walk in the park however, it was made much easier by Faye and her colleagues at Patttinson who were professional, polite, helpful and caring.We received regular updates from Pattinson which gave us the chance to pass on any info from our end and, on the odd occasion when we needed something we got an answer straight away.Full marks to Pattinson and special thanks to Faye at the Bedlington branch.
Alastair · 13 October 2023
★★★★★ 5/5
TrustpilotI dealt with Sheila Brannen from your…
I dealt with Sheila Brannen from your Newcastle West Road Branch. She has been friendly, outstanding service, proactive in getting matters to progress. I was impressed with her excellent service from start to finish. In a time when I was dealing with a complicated purchase and sale Sheila was always on hand to help, the advice was always on point, always went the extra mile by obtaining updates from other parties, her time scales were accurate and helpful. She never missed a call, never failed to follow on something and always delivered on her word. Based on my experience with Sheila i will aways recommend your estate agents to friends and family as she delivered and got the job done. I found Sheila courteous and reliable as she delivered the best service imaginable by taking the stress out of the whole process
Imran · 17 August 2023
★★★★★ 1/5
TrustpilotWish I had done more due diligence…
Wish I had done more due diligence before wasting 3 months with this company. Just go onto their website and sort by auction finishing soonest. Check out the number of properties that have received no offer at all (90 %) and of the 10% that have a bid check the number that is lower than the starting bid price. Given that the starting bid is likely to be about 15% below what you have said you will accept it demonstrates what a complete waste of time this is.I have had 4 viewings, no feedback and no offers . Although it is a difficult market I had received an offer, prior to going with Pattinsons £35k higher than the starting bid. They convinced me I would get an offer within 2 cycles and I am on my third which is their minimum contractual period ( 3 months)
Townell · 20 July 2024
Agent replied · 23 August 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotI wanted to take the time to leave some…
I wanted to take the time to leave some feedback for the team at Pattisons Low Fell - Gateshead. In particular Megan and Joe.The team in general were fantastic but Megan and Joe really shone during my time in dealing with Pattisons as a first time buyer.As a first time buyer I was extremely anxious about the process. Megan and Joe were absolute stars through the entire thing. Answers were prompt, professional but both also had the Northern charm of compassion and understanding which really sets them apart from estate agents in a very large buisness.Megan and Joe are absolute assets to Pattisons, its values and what it stands for in terms of providing excellent, personable and professional customer care and service.I sincerely hope they both receive adequate praise and reward for their hard work and efforts. I wish them both the very best for their futures and careers, it’s going to be a bright one for them!Many thanks and all the gratitude in the world
Lauren · 11 August 2023
★★★★★ 5/5
TrustpilotSheila, Take A Bow
I had a wonderful experience with the West Road branch in Fenham, Newcastle upon Tyne, especially Sheila Brannen, Rebecca and Darren. Over the course of 6 months and several failed attempts, Sheila helped me get just what I needed, with a very limited budget and a very specific wishlist. She really pulled out all the stops and was super understanding of our circumstances (relocating 120 miles, to escape domestic abuse and ultimately becoming homeless, while lone parenting an autistic 4 year old). She checked in regularly, always had a sympathetic ear and a rock solid grasp of what I was after. In fact, she knew what we needed better than I did. I wouldn't have looked twice at the house I ended up buying, but it's turned out to be ideal for me and my 5 year old. I would heartily recommend Pattinson's and will definitely be in touch if we move in future. As a Smiths fan, I can't resist saying "Sheila, take a bow" 😂
Jess · 8 August 2023
★★★★★ 1/5
TrustpilotIf I could this review a zero stars
If I could this review a zero stars, i would.
PRINCE · 22 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave your feedback. We are sorry to hear that you are dissatisfied with your experience.
We would like to clarify that every time a bid is placed during one of our auctions, the bidder is required to accept the auction Terms and Conditions. Once the auction ends successfully and contracts are exchanged, a legally binding contract is formed between the buyer and the seller. Pattinson acts as the auctioneer and is not a party to that contract. Where the contractual terms are not fulfilled following exchange, any decision regarding the contract is ultimately a matter for the seller, in accordance with the agreed auction terms.
If you would like to discuss your concerns further, please contact us directly and we would be happy to arrange for the Auction Manager to speak with you and review your concerns in more detail. You can email, reviews@pattinson.co.uk
★★★★★ 5/5
TrustpilotGood pleasant communication
Good pleasant communication. Good response to questions. Very detailed report on the condition of my property. Found potential tenants quickly.
Douglas · 9 May 2026
Agent replied · 27 May 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with Auction. After my original sale fell through, my agent recommended using their service. They initially asked me to list my property at 20% below market value, which I reluctantly agreed to. After the first month, they asked me to reduce the price by another £30k, assuring me it would sell the same day. Desperate to sell, I agreed, but the property still didn’t sell.
Rishi · 22 November 2025
★★★★★ 5/5
TrustpilotNorth Shields - above & beyond
Amazing staff who go above & beyond. Recently saw a house we liked on the market, viewed via Pattinsons and they helped us put our house on the market the same day.Very professional approach and great communication selling ourhome.Our chain has had many challenges along the way, Craig, John & Lindsey have all gone above and beyond, dealing with the purchase and sale to secure the chain. Dealing with the same agent has also benefited communication between solicitors.You are all a credit to Pattinsons and I would not hesitate to recommend Pattinsons North Shields to anyone thinking of selling or buying.Well done all, we are so thankful for all your support with our sale and purchase.Julie & Robbie
J · 25 July 2023
★★★★★ 4/5
TrustpilotGood friendly service
Helpful, knowledgeable and friendly staff providing a professional and supportive service.
Sarpo · 12 July 2026
Agent replied · 22 September 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleWould definitely recommend Pattinson’s In Sunderland, they were very helpful and professional. Lynne was superb throughout the process and we will definitely use again in the future.
Laura · 26 September 2024
Agent replied · 23 October 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotPattinsons North Shields Branch - Excellent from the start
I can’t recommend and thank the Pattinsons team at the North Shields Branch enough - John Hulse, Craig Wallace, and Lindsay Sproat!After deliberating for a while and speaking to several estate agents we chose Pattinsons and I’m glad we did!John did an amazing job with the photos and marketing of our home and we had an offer after the first viewing.We had some issues with our chain and Craig acted as go-between keeping it all together. It would have literally fell apart if it wasn’t for him and we would have lost our dream home!Lindsay helped reassure us when when we were at our most stressed. And we were very stressed at times...I have already recommended Pattinsons to family and friends.Thank you Pattinsons North Shields!
Steven · 21 July 2023
★★★★★ 5/5
TrustpilotI was appointed executor to my brother…
I was appointed executor to my brother will and acting on behalf of his beneficiary (son) who wished to sell his father's home.
ANN · 10 April 2026
Agent replied · 27 May 2026
Thank you so much for this great review Ann! We are delighted that your experience with Caitlin has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotPattinsons, South Shields
Keith (Valuer) gave honest and reasoned pricing advice supported by comparable evidence, having sold a number of similar properties on our estate. We had multiple viewings and offers meaning we achieved our asking price within weeks of being on the market. We're also aware of at least two other houses on the street having been put under offer within weeks of going to market with Pattinsons. Once under offer, Emily managed the sales process brilliantly and was always on hand to offer assistance when needed. The process of selling a house can be quite daunting but the team at Pattinsons, South Shields were excellent and we'd definitely recommend them.
DC · 4 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
