Pattinson Estate Agents Sunderland reviews

★★★★★ 1/5

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Unprofessional

My stepdaughter and her partner paid a deposit on a property in order for it to be taken off the rental market. However, they weren't informed that the property was still available for auction. The manager of Pattisons in Sunderland also failed to inform them that a bid had been received on the house and the landlord had decided to simply sell. When we contacted the branch we were simply told that not only had the manager spoken to the landlord from her personal mobile (although what relevance this has is beyond me), but that it was out of her hands. No apologies or explanation as to why Pattisons hadn't contacted my stepdaughter as soon as they had this update, nor was any help offered to find alternative accommodation. There is now the possibility of the couple ending up homeless as they have given their current landlord notice. I am utterly disgusted at the manager's lack of concern or acknowledgment of responsibility.

Tracey · 9 August 2021

★★★★★ 5/5

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I always receive excellent service from…

I always receive excellent service from Leah Gallagher and Matthew Bliss.

Donald · 9 October 2026

★★★★★ 5/5

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DAN'S THE MAN!!!

DAN'S THE MAN!!!We had an excellent experience with Pattinsons, Houghton branch. Dan was very personable, professional and an absolute pleasure to deal with. Dan did a great job of marketing the property, with very clear communication throughout (even outside of business hours) so we got a huge amount of interest we were made an offers for 4 days after it went live! Sue, Kimberley and various others from other branches have all been fantastic to deal with. The team in the Houghton branch were friendly and efficient when dealing with every aspect, our home is now SSTC as having not done this before we were made to feel reassured and they are continuing to guided us through the whole process. Would definitely recommend. Thank you Dan and everyone at Pattinsons team!

Ryan · 9 May 2024

★★★★★ 5/5

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Amazing Service!

Nicola has been amazing through the whole selling process. So helpful and went out of her way multiple times for us to help the process run smoothly. We had a very stressful chain and Nicola did everything she could to put our minds at ease. She definitely went above and beyond for us. Stephen was also brilliant helping us out with various things and again going above and beyond for us.Overall pattinson were brilliant and we're more help to us even on the sale of our house than our estate agent and solicitor and we weren't even selling through them!

Helen · 5 May 2024

★★★★★ 1/5

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Avoid them at any cost!

Avoid them at any cost!! They mislead you with their twisted auction contract and their "well trained" agents so you definitely end up with costs even with no sale.All I can say is: Honesty is not their thing.Do not use their service if you care about quality, honesty, and clear agreements/communication!

Éva · 1 March 2024

★★★★★ 1/5

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Still can't view a property in…

Still can't view a property in Birkenhead-Hinderton Road. Been trying for weeks and still can't view it.

Christopher · 21 August 2026

★★★★★ 5/5

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Excellent service

Excellent service. The girl who dealt with our house sale was called Jessica Dickson from the Ashington branch. She was so helpful & professional from start to finish. I would definitely recommend Pattisons & Jessica. 100% satisfied customer.

Carl · 13 October 2024

★★★★★ 5/5

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A big thank you to Pattinsons Estate Agents, South Shields

I would like to thank Pattinsons Estate Agents for selling my mother-in-laws house after she passed away. Rachel Ratcliffe from the South Shields branch who was dealing with the sale, was very professional and helpful throughout the whole process. She kept us informed at all stages of the sale, which went through without any problems. There was an offer in for the house within the first week of it going on the market. This is the second time we have used Pattinsons and the service was as professional this time as it was the first time. If we ever need an Estate Agent again we would definitely use Pattinsons.

MRS · 23 April 2024

★★★★★ 5/5

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We sold our late mum's house at auction…

We sold our late mum's house at auction through Pattinson's. Darren Porter impressed us from the outset and provided us with professional guidance.

Sue · 10 July 2026

★★★★★ 5/5

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Thank you Dan!

We had an excellent experience with Pattinsons, Houghton branch. Dan was very personable, professional and an absolute joy to deal with. Dan did a great job of marketing our property, so much so that we were made an offer less than a day after it went live! Sue and her team in the Houghton branch were friendly and efficient when dealing with any of our questions and as having not done this before we were made to feel reassured and they guided us through the whole process. Would definitely recommend. Thank you Dan and team!

Carl · 18 April 2024

★★★★★ 5/5

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Consett Team

I bought a house (end of 2023) using an online auction - which was a whole new experience! The auction team were really helpful supporting me through that. The team at the local branch in Consett were still involved with viewings and getting the purchase to the finish line. The whole team was invested and provided excellent customer service. The agent managing this was Stephen - he was friendly, professional, and tenacious in his work. Without Stephen going above and beyond to get this completed (by Christmas) I doubt I would have my new house! I am grateful to him for all his efforts and for communicating throughout to keep me updated. Thank you!

Tracy · 15 April 2024

★★★★★ 5/5

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Very impressed …

Very impressed with both the efficiency and professional way our sale was deskt with. Regular updates and sound advice. Would certainly recommend

Zie · 15 July 2026

★★★★★ 5/5

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Excellent experience

Excellent experience. Professionals with excellent understanding of the local area. Very responsive.

Abraham · 18 September 2026

★★★★★ 1/5

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Pattinson Agency in North Shields is the WORST agency.

Pattinson Agency in North Shields is the worst agency i ever dealt with. They are very unprofessional and the communication between the agent Jake Patterson and Sarah the referencing team was awful. It took them over a month to do the paperwork in order to rent me a flat and i was asked from Jake to chase my employer and guarantor as they were very busy and did not have the time to do their job. I am 6 months pregnant even though i told the agent Jake as i am dealing with a very stressful situation what they did to me it was DISGRACEFUL. After a month with all the paperwork when i was contacted by the agent Jake that i was gonna move in and a couple of minutes he calles back saying that the landord is not willing to rent the property i was shocked. All i have to say is to whoever reads this review you have to seriously think before dealing with PATTISONS AGENCY. SHAME ON YOU offering this kind of poor service and also putting people in such a stressful situation you should not exist as a company.

Besa · 12 September 2020

★★★★★ 1/5

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Discriminate against non-local buyer

They allowed me to bid for a property that I couldn't view as I do not live in the area and intended to purchase the property as an investment. I was told my bid was the highest and in normal circumstances, it would have been accepted. But because I have not viewed the property in-person, it was rejected. If that's the case, why waste my time with all the researches I have done and allowed me to put a bid for the property only to tell me it would have been rejected anyway as I have not view the property in-person. To further rub salt into the wound, they emailed me more properties on sale for me to bid as if I am stupid enough to go through this agent again to have my bids on other properties to be rejected as I won't be able to view those properties in-person anyway. They should put a sign on their door, we only do business with locals.

Wilson · 19 December 2024

★★★★★ 1/5

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Everything it's been a total nightmare…

Everything it's been a total nightmare dealing with them ,I've been waiting 8 weeks to view the property and still waiting for them to sort this out I ended up going to the property to find the post bow smashed off all windows open and blowing a gail through the letter box it's been empty for months and the bad weather we have had over the last several weeks what damage has this caused!!!! Ive paid over £7.000 for there fees, it's appalling, do not touch them .

Karen · 18 December 2024

★★★★★ 1/5

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Rented a house with pattinsons

Rented a house with pattinsons, after a year or so they started sending people to quote for minor or works that I didn’t ask them to do, charging me at least £60.00 each time, they did this many many times. I would receive the rent some three weeks after the tenant had paid. Cost me nearly £1000 to leave them. Best thing I ever did. Don’t go near these people. They do not look after your interests, just lining their pockets is the idea.

Darren · 12 December 2024

★★★★★ 5/5

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I would definitely recommend Pattinsons…

I would definitely recommend Pattinsons of Stockton for the sale of your house. We had ours on the market for 2 months with many positive viewings and then we had an offer. Unfortunately this fell through at the last hurdle due to the buyer and Pattinsons had the property back on the market the next day with another offer coming in within 4 days and a successful sale followed in under 2.5 months.Thanks for your help and consistent calls to keep us fully informed every step of the way.And a special mention to Gino and the chatty one they call Mel!

Damion · 15 March 2024

★★★★★ 5/5

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Worth the wait for my new home

Just wanted to say a huge "thank you" to Anita and the team at Pattinsons, Consett for their hard work and dedication during my recent house purchase. It did take 6 months from start to finish due to the complexity of a leasehold, which my solicitor rightfully dissected and queried.But Anita kept me informed at every stage and worked between two solicitors to keep things moving forward. She was always professional, positive, and friendly throughout this lengthy process.I've been back up to the office to thank her and the team in person and wish them all the best for the future. I would not hesitate to recommend Pattinsons, Consett. Thank you.

M · 6 March 2024

★★★★★ 5/5

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We bought a house for the first time in…

We bought a house for the first time in years and had a lot of questions throughout the process. Our agent Graham Nisbett from the Blyth, Northumberland branch was absolutely brilliant. He helped us with finding a solicitor and saw us through the whole process of buying. Graham regularly emailed if he had any updates to share and answered our emails promptly. It was easy to contact Graham on the phone if we needed to.If Graham was out of the office the other staff at the Blyth office were always helpful. Altogether an excellent service, I'd recommend Pattinson's Blyth to others.

MISSSANDRAPARKIN · 1 March 2024

★★★★★ 5/5

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We purchased our home through Pattinson…

We purchased our home through Pattinson Whickham branch and we could not be happier with the service we were provided. Chloe Ross and her team were exceptional from beginning to end, ensuring the process went smoothly and without a hitch. Chloe was professional, knowledgeable and extremely approachable, her nothing is too much trouble attitude was a blessing during the stressful moments in the buying process. Chloe is an absolute credit to the Pattinson team.

Robyn · 23 June 2024

★★★★★ 5/5

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Highly recommended!

I was very impressed with the service provided by Stephen Wilson in the Consett branch. He was always a pleasure to deal with. He arranged plenty of viewings, gave me prompt feedback on each viewing, gave good advice to get the sale agreed, and chased both sets of solicitors regularly to ensure that the sale kept on track. It was nice to deal with someone who obviously enjoys his job and is very good at it. Everyone I spoke to in the branch seemed equally helpful and efficient. I would highly recommend Stephen and the Consett branch.

Jenny · 29 February 2024

★★★★★ 1/5

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Bad communication and information

Our buyer had backed out from our purchase on 22nd November 2024, which we were told by the Stockton branch that’s the purchaser was going to reinstate her solicitor on Monday this week despite our solicitor telling us on the 22nd that they had backed out. The estate agent made us wait until Friday this week (28th November) when I phoned the office before I was able to speak to her saying our solicitor had had a further letter to her enquiry on the 28th Nov to confirm our purchasers had indeed withdrawn from the purchase of our property. The purchasers solicitors could not understand why there had been a conflict of information. Why we had to hold on for another week without any explanation from the estate agent is disgusting. They even had me in the office with paperwork for two hours on Friday 22nd probably knowing at that time the purchasers had backed out! They never return a phone call. They had no communication as such with our solicitor, us or the sellers agent we were buying from. Promised phone call never returned. We had a viewing from a prospective buyer who didn’t turn up. I rang the office they said they would contact them. The buyer turned up 40 minutes late. They had no call from Pattersons to ask why they were running late or if they were attending at all even after they had been with us for an hour nothing by way of communication.

Cris Caiazzo · 30 November 2024

★★★★★ 5/5

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Excellent service and communication

Very helpful along all stages of our house move. Communication was timely and clear which helped during a stressful time.

James · 10 July 2026