Pattinson Estate Agents Sunderland reviews

★★★★★ 5/5

Trustpilot

We have had a brilliant experience

We have had a brilliant experience. Beth couldn’t have been more helpful, any concern or question I had, has been answered straight away. Thank you for treating us so well.

Caitlin · 8 November 2025

★★★★★ 1/5

Trustpilot

benlaw grove no longer interested

We were supposed to have a viewing today and it got cancelled 20 minutes before because they misplaced the keys. Absolutely ridiculous after having to leave work early having financial impact. Not to mention a 40 minute drive.It affected another potential sale, who also arrived at the property along with us.And unfortunately has put us off the sale of the Benlaw Grove property.

Mark · 1 October 2024

★★★★★ 1/5

Trustpilot

I asked to go see a bungalow in…

I asked to go see a bungalow in Carville Durham,, but was told no as I had not put my house on the market and I had not had an offer on my property. I told her how do I know if the bungalow is right for us if I don't see it so then I could put my property on the market,,Is this the way estate agent sell property now. Thank for you reply. The bungalow we wanted to view was Oakham drive Carville.

Jaz · 6 November 2023

★★★★★ 1/5

Trustpilot

Even if you tell them you're not interested, they'll still call you!

We were interested in viewing a property via Pattinson, we saw it and thought it had potential but we were too early in our selling cycle.Instead we asked to receive a property valuation, although this all went according to plan, upon receiving the email valuation this felt different to what was actually said in person and in the end this was a very different experience to the two other property valuations we received.Anyway, we completely lost all confidence in Pattinson on the whole from this experience and asked not to be contacted again. I have now received 4 additional calls from them to 'check in with us' and advise us that we can still ditch our current agency and sell via them. Honestly, would never use them to buy or sell, especially with the pushy sales techniques. A GDPR 'forget my details' request has now been sent because it's beyond a joke to keep calling when you've already been told we are not interested!

MATT · 27 October 2023

★★★★★ 5/5

Trustpilot

Excellent Company - highly recommend

Throughout the buying process, Helen and her team have been extremely pro-active, helpful and friendly in the way they handled matters. We will continue to work with Pattinson Estate Agents for years to come. I would highly recommend anyone reviewing estate agents in the area to go ahead and give them a call.

AliE · 30 July 2021

★★★★★ 5/5

Trustpilot

Amazing staff

If it wasn’t for Wendy Burbridge, this wouldn’t be a 5 star review.Wendy is amazing and an absolute credit to the company. I cannot express how greatful we were for her help.However, Pattinsons recommended the solicitors we used who were absolutely appalling. Like I say, if it wasn’t for Wendy, this wouldn’t be a 5 star review and I’d be ranting about how we were stuck with ignorant solicitors for almost a year because of your recommendation!Please do not recommend terrible solicitors. It will only decrease the trust people have in you.

JW · 4 May 2022

★★★★★ 1/5

Trustpilot

Poor Communication & Unsafe Living Conditions

I'm very disappointed with the handling of this issue. I collected the property key on the 4th april 25 and completed my inventory, during which I noticed the boiler/gas system wasn't working. Despite emailing, I received no positive response and had to follow up with a call. It's now been 13 days without gas or heating, and I have a toddler. I was advised to contact Northern Gas Networks myself. Fortunately, a contractor arrived within 30 minutes and confirmed an internal pipe leak. The report has been forwarded to the maintenance team, I sincerely hope this is resolved urgently.

Mo · 17 April 2025

★★★★★ 5/5

Trustpilot

Pattinsons in Consett

All the staff at Pattinsons in Consett but in particular Steven worked tirelessly and successfully to sell numerous properties for me from my rental portfolio. I can not emphasise enough of how much personal attention and professional effort they put into everything. I can without doubt thoroughly recommend them to anyone seeking an effective estate agent service.

Evelyn · 19 March 2024

★★★★★ 1/5

Trustpilot

Absolute cowboys

Absolute cowboys, they have been mismanaging my property for a long time. First they didn’t get the contractor to repair as agreed and completely ignored my instructions and at times they approve repairs without even informing me. I would say definitely read the clauses on the contract, you can’t stop the management during tenancy tenure. sent a letter Susan Moore and she failed to even get back, horrible company!- replaying to the reply: that’s a lie I can attach the amount of time I’ve email and even sent a formal letter to your CFO Susan Moore. Absolutely shameless!

Sarang · 12 October 2023

★★★★★ 1/5

Trustpilot

Shady practices and hidden fees, they’ll hold your property hostage.

​I wouldn’t recommend this auction house to my worst enemy.

Phil · 14 April 2026

★★★★★ 5/5

Trustpilot

amazing service

I recently moved into a property in walker using the heaton pattisons branch.This branch specifically Vicki, Hayley and James were amazing! Due to my previous home being demolished i needed to move v quickly, they managed to speed up the moving process and were very supportive.Not only that i got a suprise moving box with various goodies in.The whole experience was fantastic and i will definalty use pattisons in the future ive never had a better move.Thank you so much team from Jonathan Atkins

Mr · 24 March 2022

★★★★★ 4/5

Trustpilot

The 4 stars are almost solely for Maria…

The 4 stars are almost solely for Maria Cires. She kept in constant touch throughout the whole process keeping me informed. There were several considerable delays during this and Maria was extremely patient explaining why and doing as much as she was able to do to move things along. The fees are substantial but I feel Maria went above and beyond her normal job role to help us get to the house we had chosen. She was always on the end of the phone or email and would always respond quickly to any query I had. She was also one of the only people during the last 7 months to keep me relatively calm and sane and helped reassure me at certain times. This has been a ridiculously and unnecessarily stressful experience but Maria has helped hugely in trying to minimise this as much as she was able to. I would fully recommend her to anyone I know wishing to sell or buy as they would be in more than safer hands with Maria.

Betty · 7 March 2022

★★★★★ 5/5

Google

Myself and partner have been dealing with staff in the Sunderland estate agents shop, looking for rental property, and all I can say is they are brilliant and would give more than 5 stars if I was able. On the ball all the time, whether for …

Barbara · 16 April 2025

★★★★★ 5/5

Trustpilot

I found the team at Jarrow amazing…

I found the team at Jarrow amazing Having never sold a property before Jason talked me through everything and what to expect I was not able to help out at all as i lived in another county and Pattinsons sorted every thing Jason kept me informed at all times and on the final day of the auction bless him he was never off the phone keeping me right but letting me make the final decision of the sale Got an amazing price and all ran smoothly with no hiccups Thank you Pattinson of Jarrow and Jason Olley What a team !!!!!

Susan · 23 February 2022

★★★★★ 1/5

Trustpilot

One star but I would have given negative stars!

One star but I would have given negatives stars. We arranged a viewing and arrived on time. We waved at the agent in the car who was parked outside of the property and they looked at us and drove away. We tried to ring the Ashington branch and the phone just rang out then forwarded us to head office. We also rang the Morpeth branch. Both the head office and the Morpeth branch informed us that the agent should have been there for the viewing as they both checked and told us it was definitely booked. When they tried to contact the agent they told us the mobile phone was not being answered. Absolute incompetence!

Phil · 9 September 2023

★★★★★ 5/5

Trustpilot

Very professional

I had dealings as the purchaser, not vendor and felt their service was very professional, courteous and that they had my interests in mind as much as their vendor's, which I think builds confidence.Alison was extremely helpful in arranging a second viewing, at short notice, because I am relocating and not at all local; she attended herself.I have had dealings with another Est Agent that had none of the basic information a buyer will want regarding lease, maintenance, ground rent etc, for a property they'd marketed a couple of months. Let down on a viewing too. Pattison was the complete opposite.I would happily recommend Pattison and wouldn't hesitate to use them personally, if I were selling my home in the future.

Elissa · 24 January 2022

★★★★★ 5/5

Trustpilot

Jason made the process easy and was…

Jason made the process easy and was always available to get in touch with

Stephen · 4 September 2024

★★★★★ 1/5

Trustpilot

If I could leave minus stars I really would…

If I could leave minus stars I really would, same goes for the recommended in house solicitors R A W Clark in Morpeth. I listed my house with Pattinsons Ashington in June 2022. I accepted my first buyers offer in August 2022. He was buying the property to rent and was highly a recommended customer from Pattinsons. However, my buyer’s solicitor established there was an issue with my garage deeds. Turns out I didn’t actually own my garage (news to me). This led to lots of complications with the sale. R A W Clark did not act in a timely matter to try and resolve this issue. Which lead to my buyers mortgage in principle quickly coming to an end in the meantime (baring in mind I was told by Pattinsons that he was a cash buyer). My buyer decided to continue with the sale without the garage in January 2023, as long as I completely moved out in 1.5 days time. It was highly recommend by both Pattinsons and R A W Clark that I follow these instructions (despite not signing any contracts). It was very stressful and last minute but I managed and moved in with my partner. On the day I was meant to be handing over the keys I heard absolutely nothing. I was constantly phoning for updates, 6 days later I found out he pulled out of the sale.We re-listed my house following this. I provided Pattinsons strict instructions that for the next sale I am selling the house only, given I do not actually own the garage and I didn’t want another sale to fall through because of it. I was told the garage would be taken off the advertisement and any viewers would not be told anything about a garage. I spoke to several different staff from Pattinsons regarding this in order to reiterate the importance. I accepted another offer a few weeks later. A month or so afterwards, I was informed that my buyer didn’t even have a current mortgage in principle. I was patient and allowed about another month for them to get one. All seemed to be going ok until about May 2023, when my buyers solicitor began asking questions about the missing garage deeds. This was very confusing to me as I was under the impression my buyer was happy with the agreement of me selling the house only. Turns out the garage was never taken off the Pattinsons advertisement, my buyer was promised the garage with the sale and he was even offered to look around the garage when he viewed my house. Once my buyer found out from myself that the garage isn’t actually included in the sale, he ultimately pulled out. At this point I put an official complaint in (still to this day I have never heard back from).It is now June-July 2023. It’s been 1 year up for sale with Pattinsons. I am feeling pretty desperate and very stressed. I decide to go down the auction route with Pattinsons. I receive a phone call telling me the house is now live on auction. I checked the auction page and it looked like my house had received a bid for a price I would be very happy with. I phoned to confirm this, to be told it was an error on the system. I checked the right move advertisement to see what that now looks like with it being an auction sale. Within the advertisement there was no mention of the house being up for auction. It was the exact same advertisement as previous, except, the price of my house had been reduced by £25K that day. Immediately I phoned to pull out of the auction and leave Pattinsons because at this point they have completely tarnished my house advert. That advert remains on the internet history and will always be there, which has effectively now devalued my house significantly.I look back and I am filled with regret that I stayed with Pattinsons for so long. The stress, the money I have lost still paying all my house bills since January when I no longer live there. The money I lost with how much they devalued my house with their mistakes. I have since moved estate agents and have managed to secure an offer I am happy with, from a buyer with no chain and mortgage in principle in place (within 2 days of my house being advertised). I really hope people read this and think twice before listing with Pattinsons.

Sian · 31 August 2023

★★★★★ 5/5

Trustpilot

House purchase - Excellent from start to finish :)

I really couldn't have asked for a better service from Wendy at Pattinsons. There were a few bumps along the way which were out of her hands but she consistently chased and provided me with daily updates. Communication was excellent and made me feel at ease when I couldn't get answers from anyone else. Very polite and friendly too - would 100% recommend!!

Gemma · 19 September 2023

★★★★★ 1/5

Trustpilot

if i could leave zero stars i would

if i could leave zero stars i would, they are happy to take your money but absolutely no consistency even taking all the rent one month and didn't even tell me why until it was too late, unset my tenant on multiple occasions, sent me pictures of work that needed doing but not even my house, if you're a landlord do yourself a favour and avoid PATTINESON AT ALL COST THEY ARE WORSE THAN USELESS

Duncan · 22 December 2023

★★★★★ 5/5

Trustpilot

A great team and a job well done ❤️

I had quite a drawn out sale for various reasons but the team at Pattinsons were brilliant throughout the whole process, professional and courteous at all times even when I was getting fractious and frustrated. I can’t praise them or thank them enough, we even ended up getting an offer over and above what we were expecting, and the sale went through seamlessly and quickly

David · 25 July 2023

★★★★★ 5/5

Trustpilot

Helen at Low Fell is amazing!

Helen Widdowson at the Low Fell branch was amazing.Her and her team went above and beyond in every possible aspect. We were purchasing a property, and from the very start they were extremely helpful in providing us with regular updates, chasing up on the seller and their solicitor as well as letting us know if anything was required from us.Part-way through the purchase, we had an issue with our solicitor, and Pattinsons offered to find us another conveyancer. Luckily we found another soon afterwards, but on several occasions the team handled our calls outside of their usual office hours and even when supposed to be on leave.Helen was an absolute godsend and made the process of buying a house so easy. If only our first solicitor hadn't been such a nightmare then I couldn't have imagined an easier time.Would easily recommend them and should we ever consider moving from our new home, we will be using Pattinsons to sell!

Kim · 16 December 2021

★★★★★ 5/5

Trustpilot

Great service from the Consett branch

Great service from the Consett branch. They went over and above to provide a very sleek professional service. A special shout out to Stephen who has moved on. Nothing was too much trouble and I knew the sale was in great hands. I’m very grateful to them and would wholeheartedly recommend them.

Morton · 9 May 2024

★★★★★ 5/5

Trustpilot

Excellent service - as usual.

I dealt with the team at Pattinsons Bedlington to find a tenant for a rental property. The service was very professional and I was kept informed of progress all the way.I’d particularly like to thank Jayne, Faye and Eloise in Admin who always provides excellent tenant referencing and credit checks.

Michael · 11 June 2024