Trusted Agent profile · Sunderland
★★★★★
1,149 reviews across 2 platforms
51 Fawcett Street, Sunderland, SR1 1RS
Pattinson Estate Agents's office in Sunderland, at 51 Fawcett Street, is rated 4.3 out of 5 across 1,149 reviews on two platforms, including 56 Google reviews rated 4.3.
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Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
5/5
TrustpilotRe modeling project
Gr8 professional service.
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
Trustpilot5 stars for Jarrow branch
Dealt with Jarrow branch, Dean was amazing from start to finish he really was. Such a pleasure to deal with and couldn’t help me enough with the sale of our house and the purchase of our new property. I felt Pattinson really went the extra mile for us and they were always updating me every step of the way. Jason is great too, really knowledgeable and nice guy who put ours up on the market and knew exactly how to get it sold. I wouldn’t have a hesitation to use them again and I would recommend them to anyone.
5/5
TrustpilotI found them so helpful
I found them so helpful. They kept me updated on the sale of my house from start to finish . It was in lockdown as well things were difficult. They did all the viewings organizations with the tennant for access was not easy with the corona virus . But the team from Jarrow did me proud and got the job done . We have a happy buyer and me myself is quiet happy . Thank you Jason and Ian and the rest of team pattisons Jarrow . Highly recommended them Kind regards Katie TELFORD
5/5
TrustpilotExcellent service from Caroline at the regional branch
Excellent service from Caroline at the regional branch. Our house sale took a long time due to the buyers solicitors/lockdowns however Caroline was always happy to help chase solicitors and the buyer. As we were always on hold to the solicitors Caroline always rang them, when we told her we struggled to get in touch with them, and she regularly sent emails to the various parties involved requesting updates and ensuring everyone was kept in the loop of what was currently happening. Caroline was professional and polite every time I contacted her and all the other staff at the regional and Bedlington branch was also happy to help with any enquires I had, or ensure Caroline received my messages. Overall an excellent service was provided.
5/5
TrustpilotVery good staff
Very good staff. Excellent service for renting out a property.
Thank you so much for this review James! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
5/5
TrustpilotSarah scott and her excellent communication
Sarah scott has been an absolutely god send during the selling of our property.She has been excellent with communicating with us when our solicitor was not. She has kept me informed and calm During the process and I want her to know how grateful we are! Thank you Sarah, you understand the need for clients to be kept informed and in regular contact with, during a very stressful time
5/5
TrustpilotEloise Wallace was great!
Eloise was great helping us with moving into our new house! Talked us through the whole thing and made sure we were at ease. Also helped us to get the move in date we wanted. Would 100% recommend using pattinsons when renting somewhere.
5/5
TrustpilotDan, Sue and the team at Houghton
Recently sold and bought another property through the Houghton branch.
Thank you so much for this great review Rebecca! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency
3/5
TrustpilotPattinsons Houghton le spring office
Pattinsons Houghton le spring office Have to say have been ok with our purchase but when finding out a issue and the property has been sold via auction it’s too late but think you need to really make sure that what you write in your description is correct as it’s now costing me more money
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
5/5
TrustpilotI let my property through Pattinson and…
I let my property through Pattinson and they have always received excellent service from them. Any issues are quickly attended to.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotShowed me round the property
Thanks so much for this 5 Star review David! We are happy that your experience with us has been great!
1/5
TrustpilotVery unprofessional
Very unprofessional, told us our offer was agreed and vendor was happy and property would have no more viewings and then suddenly they said they had a higher offer. Depends who you speak to, some staff seem very inexperienced. Must be one of the only estate agents who allow viewings once an offer has been accepted. However when I went to buy a property they wouldn't let me view as they said the offer had been accepted, so contradicting themselves, even when I tried to explain this, no apology just said this was usual practise!!!
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
TrustpilotBrilliant helpful staff at South Shields…
Brilliant helpful staff @ South Shields branch ! Emily Lisa & Marie were always very helpful and prompt in responding to queries Emily in particular kept me fully up to speed via emails Keith ( the manager ) also went the extra mile when we decided against selling and with Keiths guidance we decided to rent out the property. They made you feel a part of their " family " and I would fully recommend them to anybody looking to sell or rent Paul Smith
5/5
TrustpilotSales genius
When we made the decision to put our home up for sale we were instantly put at ease by Rachel Ratcliffe. She made the process very easy, kept us well informed and her communication meant we knew what was happening when. She really is a peoples person and is very good at what she does. She also helped secure our offer on our new home! Thank you Rachel
1/5
GoogleWorst estate agents I've ever had dealings with...lost thousands due to their advice
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
5/5
TrustpilotCouldn’t have been more impressed with…
Couldn’t have been more impressed with Keith Pattinson who took care of the sale of my home and purchase of another. Lyndsay was fantastic from start to finish! Very professional and nothing was too much for her. Kept us updated from start to finish. Would highly recommend A+++++++++++++++++
5/5
TrustpilotPattinson South Shield’s branch
A 5 star rating for a 5 star service at Pattinson South Shields. Keith, Branch Manager, Lucy Mouter, Senior Sales Negotiator and Emily are highly professional, knowledgeable and caring, all of which are essential traits when dealing with customers who are selling and buying their homes. Lucy is incredibly approachable and even though I was selling and buying throughout the lockdown period, we kept in regular contact via phone and email with Lucy always taking the time to provide regular progress updates at every stage of the process. I was referred to Mark Hewison, Three Rivers Financial Services for mortgage advice, again he was highly professional and took the stress out of applying for a new mortgage, I would highly recommend using this company for financial advice. Thanks to Pattinson’s South Shields,I am now the proud owner of a beautiful new home. Thank you for making this happen. You are amazing.
1/5
TrustpilotSeller beware! Can't sell if people can't view
I'm a prospective cash buyer trying to arrange viewings on 2 properties up for sale with Pattinson's. They promised a call back last week to sort out some viewings but never did. When I called back today for an update, the person trying to transfer my call didn't realise that I could hear what was being said - the person on the other end couldn't be bothered to take the call and argued loudly with the first person - I could hear it all!! And when she told me she was "having difficultly transferring" so the other person would phone me back directly, what a surprise - still no call back hours later! So unprofessional. So what sort of service are they actually providing to sellers? It's not surprising to me now that the properties have been on the market for many months unsold - not just market conditions with that sort of response.In this case, I guess it's a case of SELLER beware rather than buyer beware!
Hi. We are sorry this is not what we expect from our team at all. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further. and so we can speak to the team member directly.
5/5
TrustpilotAmazing service from Jason and the team…
Amazing service from Jason and the team at Jarrow branch. Our house was sold within days well over the asking price. Excellent photography and advice. We also purchased our next home through Pattinson. Communication was well above our expectations, almost instant. This is a company that goes the extra mile, and makes things happen. Thank you for helping to make our dream home a reality.
5/5
GoogleWe've had a brilliant experience with Pattinsons, having both bought and sold a property with the team. From the first viewing we had on our new home to getting the 'sold' sign up outside ours, they've guided us along the way and answered every query we've had. Special thanks to Gabrielle, Beth, Jason and Steve who were all incredibly helpful and always kept us in the loop!
1/5
TrustpilotWhat a waste of time.
What a waste of time.I had an agreement with them to pay a tenancy upfront , then they said it would be better to pay monthly as long as I had a guarantor. So after going through the whole referencing process and obtaining a garantor .They went back on their word and asked for the full tenancy which after the agreement of monthly payments .I was not happy about this as I like to be a man of my word and after eventually agreeing as I had no other choice , was still refused .Wether down to the agents or landlord , my experience was unprofessional and untrustworthy .
Hi Rob. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
1/5
TrustpilotBEWARE of this agency!!!
BEWARE of this agency!!!BEWARE of this agency, the Low Fell branch. I have been asked by them to vacate with a story that the landlord want to move in and now I can see the property in Curzon place is in the market! They will make bogus claims for damage that hasn't been done by you. They have handed over an extremely dirty apartment during move in and will make you to do deep clean while you are leaving. The agency makes no effort to remedy any issues you are having as a tenant and they are totally careless and not invested in their job. Not only will they hand in a filthy apartment on your move in day, they also didn't have right keys for the property, leaving me for days without access to the parking, they took 5 months to repair the broken window which was there from day 1 in the apartment and also only after being served a notice by Gateshead council. Extremely dishonest agency.
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
TrustpilotForever home
Just moved into my forever home today. Thank you Alison and Emma for all your help with my bungalow. Patterson's have kept in touch every step of the way and helping with emails and correspondence, I would highly recommend them, Thank you again, lynn
1/5
TrustpilotAvoid this auction agent is involve in…
Avoid this auction agent is involve in fraudulent activities.
We are sorry to hear that you were disappointed with your experience and regret that this situation has caused concern. Our auction terms and conditions clearly outline the payment structure and timescales prior to bidding. We always advise bidders to carry out their own due diligence and obtain independent legal advice on the legal pack and property details before entering into a legally binding agreement. Our role is to facilitate the sale and support progression between buyer and seller, and we are committed to maintaining professional and transparent processes. We have a long history of successfully helping buyers and sellers complete transactions correctly. If you would like to discuss your experience further, please email reviews@pattinson.co.uk Many thanks
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Tell us what you need and we'll put you in touch. Pattinson Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sunderland.
