Pattinson Estate Agents Sunderland reviews

★★★★★ 5/5

Trustpilot

Whickham Branch

Where do I start??? The service that we recieved for Lyndsay and her team has been superb! The regular communications and updates from Lyndsay personally ensured that we knew exactly where we were at every step of the sale.Lyndsay was 'our rock' and we as the sellers, developed a relationship with the whickham branch which made a rather lengthy sale bearable.. Lyndsay's 'Dont Worry' kept us going and was the reassurance we desperately needed.This is the 2nd time we have used pattinsons in house sales and have been brillinat in both occasions. However the service Lyndsay Greenwell at the Whickham branch offered was absoulutely outstanding!!! Well Done and Thankyou.

GT · 13 January 2020

★★★★★ 5/5

Trustpilot

Professional, friendly and proactively helpful!

My partner and I have been looking for a property in Gateshead, Newcastle, and it was particularly hard since as we have two furr babies!Pattinsons was the only estate agent that actively made daily searches on our behalf to find a good fit for us. I would like to thank specifically both Charlotte Mccormack and Helen Widowson the Jarrow Branch Manager for their great efforts: Charlotte has been actively searching for properties and sending them daily until we found a fit, and she has been crossing the Ts and dotting the Is ever since! Helen was very proactive and managed to negotiate an excellent deal with our new landlord, striking a happy balance between all parties when it didn't look like negotiating was possible.Thank you for all your hard work guys! I can't commend you enough for your professional and friendly manner.

Kitty · 9 January 2020

★★★★★ 5/5

Trustpilot

Professional team

I had my property advertised for rent through another agent for 6 months without any interest. 2 weeks with Pattinsons Jarrow branch in the very capable hands of Helen and I have a tenant. Efficient, courteous and very professional, Helen and her team have helped take the stress and hassle out of a difficult time. I wouldn’t hesitate to recommend Pattinsons Jarrow for any sales or letting work. Every detail is taken care of, wrapped up professionally and delivered with a smile. Many thanks.

Mike · 7 January 2020

★★★★★ 3/5

Trustpilot

Bought and rented out property.

Dealt with Cathryn and Louise in Whitley Bay branch for purchasing.A couple of niggles during the purchase process which were eventually ironed out.Would not recommend using their solicitor finding service though. Adds another layer of bureaucracy and more fees which are unnecessary. Would find my own solicitor in hindsight.Just started leasing this property out - Sharon in Whitley Branch helped me with this. So far so good although only a few days in! They did however have a prospective tenant ready and waiting for a property in the area which sped things up nicely meaning minimal time of the flat lying empty.

Sandra · 7 January 2020

★★★★★ 5/5

Trustpilot

Well done South Shields Pattinsons!

Well done South Shields Pattinsons! After having the house up for sale with another agent for years even after reducing substantially- we made the decision to contact Pattinsons. Best decision we made by far.Keith valued the property and advised the asking price was fine so we didn’t have to reduce this - he also advised of a couple of minor changes which we could do ourselves for very little outlay.The advice paid off - we received an offer for the full asking price not long after. During the sale the Keith, Emily and Lucy were always available when we had and questions etc. I will use Pattinsons again and recommend them to friends and family 😁

Julie · 6 January 2020

★★★★★ 5/5

Trustpilot

Amazing service from the Jarrow team

Amazing service from the Jarrow team! Really helpful and supportive and also very transparent and friendly! Thank you!

Meganismint · 7 November 2025

★★★★★ 5/5

Trustpilot

10 out of 10, cannot fault!

So far so good guys. I'm not normally one to post reviews, however I felt it was necessary in this instance. Out of all the estate agents I've had dealings with Pattinson Estate Agents, particularly Helen Widdowson's branch are one of the best in terms of service, delivery, and actually caring about the buyer as well as the seller. It's always important to develop great relationships with estate agents, and I'm happy that I came across these guys!!

Jonathan · 6 August 2020

★★★★★ 5/5

Trustpilot

Fantastic, Professional Service

We have been dealing with the Forest Hall branch for nearly two years now and would not look to use another agency to rent our properties out. The staff at the office are very professional and very enthusiastic. Joanne, Donna and Paula are all very helpful and knowledgeable of the industry. We always trust what they say and they have made the whole process of being a landlord as simple as it can be. We look forward to continuing to deal with the Forest Hall branch for many years to come. Well done girls for running such a successful branch I hope all your hard work is recognised. Thank you Anna and Chris Salkeld

Anna · 21 November 2019

★★★★★ 2/5

Trustpilot

Disappointing service letting flat

Disappointing service to rent out my flat. First proposed tenant had not had previous landlord references verified and was still being pushed through. Another nearly three weeks passed and another tenant found, but caused significant financial loss through their inadequate process and only offered £100 off the fee. Very disappointing and dubious referencing would make me avoid them in future.

Rachel · 30 April 2024

★★★★★ 5/5

Trustpilot

Peterlee Branch - Pattinsons

From a buyer's perspective Pattinson were absolutely fantastic. We viewed other properties with other estate agents and the service was nowhere near as good. So much so that if we come to sell our house Pattinsons will 100% be our choice of estate agents. The communication was amazing even down to the automated text messages. Given the level of care we received from other agents I'd assume that the lead time on house sales is longer than it would be with Pattinsons. Big thanks to Janine in the Peterlee Branch she was absolutely fantastic from start to finish!

Rebecca · 19 November 2019

★★★★★ 1/5

Trustpilot

Avoid at all costs

Very disappointed with the experience I recently received with this auction house. The agent messed up on a completion date which added unnecessary stress and anxiety on a fast turnaround closure. This particular issue took over a week to sort out. I also asked for critical information regarding the property I was buying pre sale. This was never received. I have since pulled out of the bid and it;’s cost me a lot of money for Patterson Auctions for the lack of communication and mistake. What’s more insulting is they’re not taking any responsibility for the experience I have had with them . My advise is to buy with a regular estate agent and avoid auction houses like Pattersons. I also wished I had read all the other terrible comments on Trusted Pilot first !

Jasen · 17 November 2022

★★★★★ 5/5

Trustpilot

Whitley Bay Pattinson Estate Agents-Brilliant

We contacted Pattinson by telephone one evening, to view a house for sale, Mark dealt with our purchase, he was very helpful and professional. Communication was by telephone and email only. Special thanks to the Whitley Bay Branch, especially Louise and Helen, who were super helpful.We did not use Pattinson’s solicitors, but found our own local conveyancer, we would recommend this. Very happy buyers, highly recommend The Whitley Bay branch for that personal face to face and professional contact. June and Stephen

Christine · 9 October 2019

★★★★★ 2/5

Trustpilot

Process of Modern Auction

Was sceptical about proceeding with this type of purchase (modern auction) but speaking to Carl Richardson put me at ease. Unfortunately his knowledge was not extensive enough, at best, and as a result it cost us thousands of unexpected costs.Would not use this process again. Please be careful.

Mr · 12 November 2024

★★★★★ 5/5

Trustpilot

We found our property through Pattinson…

We found our property through Pattinson Estate agents. We were very selective in our property requirements, but the Pattinson Wickham team provided us a with a wide range of property options. We were shown around these properties by Jodi, whom was very helpful and understood exactly what we were looking for in a property. She recommended the property that we now live in. Overall, the process has been very smooth, and much of this is down to the great work of the team. In particular Joe in the office, whom has been very helpful in answering all of our questions, and communicating with both us and the landlords throughout this process. Only to recommend!

Dan · 13 September 2019

★★★★★ 1/5

Trustpilot

0 stars if I could

0 stars if I could. Never known such incompetence. Went to view a flat, met the estate agent there but could not get into the flat. She did not have the keys as she thought somebody was living there. Not a great first impression. Rescheduled to the next day. I rang the next day to ask if I could do the viewing a bit earlier (thank God I did), they tell me there has been no booking made and that they do not have the keys for the flat. How an estate agents can be so unorganised as their only job is to let people in properties and they have failed to do this so miserably is beyond me. They call back saying a colleague had rang me in the morning and had a conversation with me about cancelling the viewing and rescheduling to Saturday (which never happened). To have the absolute cheek to bare face lie is ridiculous! Completely put off. Will never rent a property through Pattinson Estate Agents in Gosforth, Newcastle.

Siobhan · 29 August 2019

★★★★★ 1/5

Trustpilot

If there was ZERO I would give them…

If there was ZERO I would give them that. It doesn't matter to them how many times you call, they take details and won't call you back. Holly and Jason both failed to call back to book a simple viewing?? Then another member of staff advised the local agency would be in touch on the same day and I received NO CALL. DON'T WASTE YOUR TIME trying to get anywhere with this agency. Go elsewhere as they are way too busy to acknowledge you! Utter shambles. Missed out on 2 properties because of their shabby organisation. Never again.

Jyoti · 30 October 2022

★★★★★ 5/5

Trustpilot

Cramlington branch - great service - recommended

I sold two properties with Pattinson Cramlington branch recently, one by auction and one through the regular market. The process went very smoothly with quick sales achieved in both cases. The staff have all been very friendly and helpful and have given good advice along the way. In particular I'd like to thank Angie M, Gemma J (both at Cramlington) and also Iain W at Pattinson Auctions. Great service, lovely people and highly recommended.

JK · 16 May 2021

★★★★★ 5/5

Trustpilot

Dealt with the Alnwick Office

Dealt with the Alnwick Office. We were met punctually at the property by a very pleasant and helpful young lady; Charlie Jefferson. She guided us around the property, answered any questions we had. She was full of advice around the purchase and her brilliant people skills made the whole process a pleasant experience, stress free. Thanks Charlie a joy to meet someone so affable, good with 'us old folks', nothing a bother......You are a credit to any employer. We would not hesitate to recommend Pattinsons if Charlie is an example of their staffing levels and 'customer care' service. Well done Pattinsons.

John · 1 July 2019

★★★★★ 5/5

Trustpilot

I must be truthfull and say I had no…

I must be truthfull and say I had no faith in Estate agents.this was from previous dealings with other local companies.I tried the we but any house .com rogues and came acrossRichard Brough who was appointed by one of the rogues to survey and value my property.I found Richard to be very open and honest from the outset.When it fell through gave Richard a ring and asked him for some advice to put my house up for sale.Again he was very open and we arranged for him to sell for us.I have spoke to the Sunderland Office on many occasion's since the house went up for sale for various things from viewings to offers etc and the agent I have dealt with Beth Curtis is a creditto your business everything I have asked for she has been very professional and gave me the right advice or indeed got me the answers I needed and in quick time at that.She has kept me up to speed going over and above the service I was expecting and even providing me with information that my solicitor could not.I would have no problem of recommending her for a job in my industry if it ever came to that as I believe she is an absolute credit to her profession and has restored my faith in estate agentespecially if you pick the right one.in Pattinson Sunderland with Richard and Beth my house was on the market for 1 week before offers to view came tumbling in and I am going to say within 2 weeks we had a buyer.keep up the good work at Pattinsons estate agents Sunderlandand thanks for all your help and advice

David · 28 May 2019

★★★★★ 5/5

Trustpilot

I sold my property via Whickham Branch.

I sold my property via Whickham Branch.Lyndsey and her team provided a great service and nothing was too much trouble foe them.They kept me informed regularly throughout the process and helped to relieve the pressures of selling a propertyThe valuer who came out to market the property gave me some great selling tips which I implemented. Pattinsons will put you in touch with solicitors straight away and get all the paperwork out the way in advance.A special mention to Jodi who is always super friendly and cheery on duty.

Mr · 25 May 2019

★★★★★ 5/5

Trustpilot

Excellent service and lovely staff

What a fantastic buying experience I've had with Pattinson Estate Agents in Whickham. From start to finish, they were professional, prompt and very personable. I called up in January 2019 to view a house for sale with Pattinson, I spoke with Jodi Gooch, who was so lovely. She arranged a viewing for us immediately, she took my information and called me back within the agreed timescales she set out. Jodi was a fantastic member of staff and I was so happy with the service she provided, from putting in the offer, to completion of the sale. I did not sell my house through Pattinson Estate Agents, but would recommend them without doubt. I am very satisfied with the service that was provided to me, I can not praise the staff enough. Thank you. Mrs Lorna Mullen.

Lorna · 21 May 2019

★★★★★ 5/5

Trustpilot

Joe Sarin is a STAR!!

I recently rented a property through Pattinson’s. The guy I dealt with at the Regional Branch (Joe Sarin) was incredibly helpful. He went above and beyond to help us find a suitable property. Our situation was tricky and securing a tenancy was by no means easy. Joe was amazing! He kept in touch pretty much daily and did lots of negotiating on our behalf with our landlord. He is a very polite and friendly young man and he has even emailed a couple of times after our move to ask if everything was ok and we had settled into our new home. A+ service!

C · 6 May 2019

★★★★★ 1/5

Trustpilot

Awful company do not buy from them

Awful company, don't trust them to buy through. Had an offer Accepted by vendors but they pressed them weeks down the line to take another viewing after we were all sale agreed and now we've been gazumped. Don't use this company to buy from. Lost £600 on fees and searches with less than 2 months to find another house or were homeless.Ashington branch.

Aileen · 4 February 2024

★★★★★ 1/5

Trustpilot

I gave one star only because I…

I gave one star only because I couldn't give you zero. Terrible estate agents and by far the worse I've ever dealt with. So I had no guarantor but was told there was still a chance I could ger it without one. So I travelled all the way from Newcastle to grange villa only for the estate agent to forget the keys to the property so I rearranged all other appointments in newcastle in order to get a viewing at a later time which I got. Then I was told I need a guarantor. So basically I spent the last of my money to get there. I was lied to amd then to top it all of when they where emailed asking why they lied to me they stopped replying to me so like I said they don't even deserve one star. Nothing but badness with this company.

Thomas · 29 September 2022