Pattinson Estate Agents Sunderland reviews

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE AND LACK OF COMMUNICATION

The level of service expected by Pattinson is not fulfilled. first week of our moving in the water leak happened in our sink and they took 5 days to fix that .. now it's the misinformation about the electricity supplier from Pattinson that our power went off couple of days back . We misunderstood it with the fuse and waited for maintenance team to fix it . called the maintenence dept after a long struggle to get connected and many number of calls and call diverts we got connected with Bob who couldn't make it yesterday but came today morning (12 /09/2022)told us that it's meter issue and previous tenant had left 1.2 pounds balance and that's why we have been cut off . Pattinson had not shared us with these details of current provider or any other information . A company called tenant shop contacted us and told that Pattinson's have not shared the current provider details but told us once they share they ll fix the account with energy provider. Now it's down that we are living without power for 2 days now .. It's very unpleasant experience .. they neither gave us the number of the maintenance person to contact and their emergency contact is unavailable. Pattinson is good in other areas. but with us it's very poor service ..Bob showed up today and has helped us with finding the energy provider . dlNot sure how long it would take to bring back power . Wish Pattinson's had told us these things before hand so we could have had power by now

Pooja · 12 September 2022

★★★★★ 5/5

Trustpilot

I have been trying to sell my aunts

I have been trying to sell my aunts flat following her death. It has been difficult as I live nearly 300 miles away. Adam Stewart and his team at the North Shields office made it easy for me organising viewings keeping me updated and when we found a buyer put me in touch with a local solicitor and taking the final meter readings for me. It was a difficult time but a successful conclusion.Thank you

Carole · 11 November 2020

★★★★★ 5/5

Trustpilot

Re Sunderland Branch

Re Sunderland Branch Thank you to Michael and the team for a first class serviceCould not fault the work Michael put in to secure the sale of my property and also the effort and contact he had with the buyers and myself Throughout the process Michael is a credit to the service and the team thank you very much I would recommend him and the team to anyone who is considering needing an estate agent in the future cheers

Mr · 7 June 2019

★★★★★ 1/5

Trustpilot

Offered on a house

Offered on a house, outbid, increased offer had the offer accepted, absolutely delighted, then informed the next day a higher offer had Been accepted and no more offers were Been considered,so I wasn't even offered to increase my offer. What I can't believe is why the sellers were not told an offer had Been accepted, I've offered on numerous homes to be told, sorry we have accepted an offer over the weekend for that property, when I rose a complaint, i spoke to the manager then the sales director and NOT ONE of them apologised for the distress and inconvenience caused. A prime example of there customer service. Shocking

Amber · 1 September 2022

★★★★★ 5/5

Trustpilot

I sold my property with Pattinsons and…

I sold my property with Pattinsons and was very happy with the process. Ian Robson was my contact and I was happy with his knowledge and experience as he guided me through the selling process. I am using again on another property sale

Sean · 5 April 2024

★★★★★ 5/5

Trustpilot

You are stars!

We bought our first home with the help of Rachel Ratcliffe from the South Shields store. She was absolutely amazing and so helpful through whole process. Rachel went above and beyond as did all staff at pattinsons. Thank you so much. We really do appreciate yous.

Kayleigh · 30 January 2024

★★★★★ 5/5

Trustpilot

What can I say

What can I say, the experience I have had from Pattinsons has been amazing. Not only is moving homes generally a very difficult time but doing it during a worldwide pandemic added to the stress., however Beth Curtis at the Sunderland branch has been amazing always returning my calls, keeping me up to date and been completely transparent. I would not hesitate to use Pattinsons again. Thank you Beth and too your fab team 😊

Michelle · 14 September 2020

★★★★★ 1/5

Trustpilot

Overall appalling behaviour and experience, wouldn’t recommend at all

Overall bad experience, no communication between referencing and branch who continued to lose documents throughout the whole process, over charged referencing costs by £50.00 which when we questioned were apologised too, we decided overall to pull out as they all kept giving us different information and couldn’t give a straight answer at all to practically any questions we had, only once a complaint had put in would they even respond helpfully or partially helpfully, the property was very nice but would not ever consider going back to Pattinsons no matter how nice the property, also when we pulled out we were told no refund would be given even though the incorrect charges were paid and we overpaid £50.00 which was never seen again, the only part of the process which was nice and simple was the exiting of the deal despite losing £300.00 it was nicer than the thought of having to be locked into a living arrangement with Pattinsons. They did similar to my parents when they were selling a property causing lots of lost money and inconvenience but that’s a completely different matter. Back to my original dissatisfaction my only request following the drop out of the contract was to have a reason on letter headed paper to confirm why I wasn’t refunded the payment and querying the £50.00 extra, to which I was told the manager does not have word and cannot issue this which I think is disgraceful. Since went with a different estate and letting agent who are perfect and I cannot fault them one bit.

Adam · 15 May 2018

★★★★★ 5/5

Trustpilot

Rental Move In

The whole referencing team: Sam, Eloise and Charlotte made sure the application and move in went as smoothly as possible. Lewis in the Wallsend branch was a great help, putting forward a property that fit all my criteria. Big thanks to Jamie in the maintenance team for arranging the requested works quickly.

Sophie · 6 September 2023

★★★★★ 5/5

Trustpilot

Just wanted to thank Carol at Houghton…

Just wanted to thank Carol at Houghton Le Spring branch. She has been prompt with communications, professional and polite. She has allowed me sufficient time to consider a large purchase and provided every element of information that I've required.5 ⭐️s from me. I would recommend Carol and this branch without any reservation.

JASON · 4 September 2023

★★★★★ 5/5

Trustpilot

Great service and helped us through the…

Great service and helped us through the full process. Thanks again to the full team.

Mrs · 7 November 2025

★★★★★ 5/5

Trustpilot

Sold a property with Pattinson

Sold a property with Pattinson. Thank you Dean, Jason and Emma at the jarrow brand. Been a huge help and guided me through the whole process. 10/10 service and sold the property in a week !! Defo recommended to anyone looking to sell there property fast and for the highest price !

Ross · 31 August 2023

★★★★★ 5/5

Trustpilot

Excellent service from Forest Hall branch yet again

We have used Forest Hall branch for the last 10 years to let our property in Killingworth, unlike other estate agents they have always managed to let our flat really quickly and we have numerous viewings which they have managed for us. Joanne in particular has an excellent manner and s very efficient and nothing is a bother. I would 100% recommend Joanne and the Forest Hall branch and look forward to using them again in the future.

Ka · 23 May 2019

★★★★★ 5/5

Trustpilot

Private renting

The staff at Keith Pattinson have gone over and above to help me get into my house. They have been amazing!!!! Would recommend them as a letting agent. I have rented through them before and everything is always handled with efficiency and with professionalism

Diane · 29 November 2024

★★★★★ 5/5

Trustpilot

Kathryn Brown and the Team in Wallsend…

Kathryn Brown and the Team in Wallsend have absolutely been fantastic in finding out new tenant’s.

Joseph · 25 October 2025

★★★★★ 5/5

Trustpilot

Prompt Sale, great after sales support

The house was sold promptly and advertised in a professional way. The post sales support was very good. Thanks to Wendy Burbridge for all her support there in expediting things. Compared to the sellers agent "a certain colourful stone online company", they were head and shoulders better. Fully reccomend using Pattinsons!!

The · 17 September 2023

★★★★★ 5/5

Trustpilot

I can highly recommend Carl Richardson…

I can highly recommend Carl Richardson who has gone over and beyond to help us purchase an apartment. Carl has been easy to reach, very informative, friendly and understanding. Thanks for all your help, Maria

Maria · 31 July 2024

★★★★★ 5/5

Trustpilot

Forest hall branch were excellent at…

Forest hall branch were excellent at every point, their knowledge was far superior to both seller and the buyers solicitors! The solicitors were utter dog shi@te, avoid Bindmans from whickham and worse again Kidd and spoor from Whitley bay, especially Kidd and spoor, that Caroline blenkinsop couldn’t read the daily star let alone a legal document! I wouldn’t ask her to wrap the foil on a cream egg!!

Gavin · 12 November 2021

★★★★★ 1/5

Trustpilot

Pattinson's adverise property on their…

Pattinson's adverise property on their platform.

C.H · 16 January 2026

★★★★★ 1/5

Trustpilot

Leasehold flat with significant arrears

We bought a leasehold flat from Keith Pattinson Limited and were told that all service charge and ground rent accounts were paid up to date before agreeing to purchase under an ‘auction’ type contract.Important to note that Keith Pattinson Limited charge £5,000 plus vat when the vendor had elected a ‘no fee’ option!Compared to other auctioneers / estate agents this is a lot of money!The day we were due to complete we found out that there were significant arrears on the service charge account, going back nearly 2 years!We were advised to not complete because if this had caused the freehold owner to take repossession proceedings we would be buying ultimately nothing!!We explained this to Keith Pattinson Limited.What proceeded was a nightmare! We were served with a notice and daily interest charges and we had to jump through a lot of hoops with the freehold owner to understand the present position.Keith Pattinson Limited did absolutely nothing to help us, aside from tell us that we were bound to complete under the contract we had signed and that we were liable for any arrears! They basically told us to stop contacting them!! A complete contradiction to our correspondence prior to and during the sale process.Things happen when buying and selling but what you look for in a reliable service provider is a bit of support. Sadly we didn’t get any and despite completing on the sale, it cost us nearly £1000 in extra fees.When things run smoothly I have no doubt Keith Pattinson Limited are really good to deal with and can’t do enough to help, however if there are issues which may be a little bit complex or difficult, they don’t, and there are other agents out there (for example Pugh auctions) who go the extra mile!

Ancoats · 2 June 2022

★★★★★ 5/5

Trustpilot

Stockton branch of the company have…

Stockton branch of the company have great staff. They kept me well informed of everything that was going on.They have being really really helpful, nothing was too much for them from start to finish. I would like to thank Mel she was great got things moving for us. I would highly recommend them.

Denise · 29 June 2023

★★★★★ 5/5

Trustpilot

Excellent

Gary was excellent from start to finish of my purchase. He kept me updated all the way through. Never hassled me, just the right amount of communication. Gary is a credit to Pattinsons, a real estate agent. Thank you for making my house purchase as stress free as possible.

Steph · 11 October 2023

★★★★★ 5/5

Trustpilot

Sophie for Pesident

I write as a customer who recently purchased a house through the Hexham branch. I have to say that my dealings with Sophie Hindmarch were second to none. She was fast, professional, efficient and charming every single time I dealt with her. Thank you so much Sophie! Robbie

Rob · 31 October 2023

★★★★★ 1/5

Trustpilot

Terrible

I listed my home with this company and the customer service was terrible. They did not explain the process, they did not keep me informed and when I called them to find out what was happening with the sale of my home I come to find out that the person who was assigned to my home was on annual leave for two weeks and nobody would be dealing with enquiriesEnquiries have been made about my property and the follow up was poor. They sent an email and failed to follow up with the buyers. I requested that following the poor service which I received for my property to be removed they said that I would have to wait an additional month or pay 1000 plus vat to have it removed. Given that one person is on annual leave that means for the remaining 5 weeks they will do nothing with the property. What a waste of time and effort. I wouldn’t trust them with my home ever again.

Sabrina · 21 May 2022