Trusted Agent profile · Sunderland
★★★★★
1,150 reviews across 2 platforms
51 Fawcett Street, Sunderland, SR1 1RS
Pattinson Estate Agents's office in Sunderland, at 51 Fawcett Street, is rated 4.3 out of 5 across 1,150 reviews on two platforms, including 56 Google reviews rated 4.3.
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Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent friendly service
From the minute I spoke to the girls nothing was a problem. Eryn was my first point of contact and she was very friendly and knowledgeable, she made me feel at ease immediately. Lisa was then my appointed agent and went above and beyond to keep me up to date and make sure the process was seamless
5/5
TrustpilotTerri Bell at Pattinson Estate Agents…
Terri Bell at Pattinson Estate Agents Blyth was so friendly and helpful it made buying my new flat an easy and fantastic process. She and her team were highly professional with customer service skills better than anything I’ve ever seen.The world would be a nicer and better place if everyone gave a support service like this!They should be hired out to train some of the often poor service providers.John Milburn
1/5
TrustpilotWaiting over 4 months for a repair....
As a tenant of Pattinson's for several years now, I am continually surprised at their ineptness, time blindness and inability to follow through with some of the most basic and simplest of tasks.For example - I had a leak in my living room ceiling, which required a contractor to cut round a half metre square hole in the ceiling.Although my landlord is always prompt to agree repairs and Pattinson's have an array of effective and experienced contractors on their books, it all seems far too much for them to organise.I have waited 4 months for the hole to be fixed and I'm still waiting. This unfortunately isn't unique. I'm embarrassed to have guests in my home so i have cancelled Christmas as I have no doubt it wont be fixed by then and I do wonder how the hole will increase my gas and electric costs.The worst.EDIT:Pattinsons have responded to this on the same day but have not emailed me the timeline as stated below. The ceiling has been damaged for 4 months. The delay was caused by Pattinsons and not the landlord or the contractor.
Dear HelenThank you for your review. We always try and attend to all repairs as quickly as possible, although I understand that it can be frustrating waiting for contractors to attend and provide quotes. As discussed on the phone, the landlord has authorised the quote and the contractor has scheduled to undertake the work next week. I have also emailed you a timeline of this repair, which will hopefully demonstrate that the delays have been outside of our control. Please accept our apologies for any inconvenience.
5/5
TrustpilotGreat service from Bedlington
I commissioned the Bedlington office deal with a “House to Let” for me. They were fantastic 👏. Jane came out and did the photographs, showing the house to its best advantage and then it was advertised. After 2 viewings a lovely couple from out of the area paid their deposit to secure. Pattinson’s carried out all of the checks to ensure that they were a satisfactory family and my house is now rented with a very happy landlord. Thank you Pattinson’s, you couldn’t have done better.
1/5
GoogleStay FAR AWAY from this unprofessional branch. If possible, try to avoid dealing with Beth Curtis. She talks about email evidence and once I send emails she acknowledges that there is a technical glitch in the system and then has the cheek to say she’s not received documents that I’ve provided prior to the purchasing journey. Once my mortgage had been offered, they still went behind my back and put the house on the market. However, I’ve always informed them of my updates to ensure them that progress is being made however they’ve failed to log these into their system. Which means I’ve received so many phone calls from a number of their staff as their system has failed to update this information. You can try to be open with communication but these folks actually go behind your back and put the house back on the market. What an unprofessional branch!
Having investigated this issue, our team have done all they can to rectify the problems you have encountered. If you would like to lodge a formal complaint, please put it in writing to our Head Office Mercantile House, Silverlink Business Park, NE28 9NY and our team will be in contact.
1/5
TrustpilotAwful experience
I was reduced to tears by Louise Wilkinson from the Blyth branch , she insinuated that it was my fault that the completion was taking so long. I told her she was driving me to suicide with her nasty remarks on every phone call and she told the solicitor to stop the sale saying I was not of sound mind. The sale of my flat went through. Bitter woman .... Also lied about the fees, was £800 more... I have never dealt with such nasty estate agents
Hi Gillian, we are sorry that you have not had the experience we would expect from our team. We would take this matter incredibly seriously, given the content of your review, we would like to reach out to you as a matter of urgency. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? Please send to socialmedia@pattinson.co.uk
5/5
TrustpilotDealt with Carly and cannot fault her…
Dealt with Carly and cannot fault her quick and easy offer such was accepted, very genuine person. The office was spot on as well missed a call and happened to be walking passed the Washington branch and they knew exactly what I was there for by a brief description 2 days later. Great service all not could not be faulted.
5/5
TrustpilotPerfect
Sheila was always lovely to deal with and chased my queries up straight away, and Darren really impressed me when he came to do the valuation - really good local knowledge and enthusiasm for his work. Couldn't fault Pattinson's West Road branch at all.
5/5
TrustpilotA good start
Im at the start of the tenancy when im writing this. Process is going without a problem so far.Staff is friendly and flexible. Referencing was quick and straight forward.
5/5
Trustpilot5* house sale
Would just like to say a massive thank you to Keith Pattinson for a smooth sale of our house they acted in a timely & professional manner & nothing was a bother when I needed help it was all dealt with from start to completion in less than 14 weeks very friendly staff would defiantly recommend thanks againMrs Maclauchlan
5/5
TrustpilotI Would like to thank Pattiinson estate…
I Would like to thank Pattiinson estate agents fawcett street branch for there helpIn particular Pauline Hellens who was most helpful With her knowledge and expertise we found her Warm helpful and a joy to know
5/5
GoogleI have been supporting my friend sell her home. She has difficulties with stressful situations and the team at Pattinsons in the phone and in person have been incredible! I genuinely can’t thank them enough for their care and professionalism.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
1/5
TrustpilotWorst experience of my life
At the start I was asked if I wanted them to provide a solicitor and said that I would get my own but when the paperwork arrived it had the name and address of a solicitor recommended by them. I foolishly accepted this (without looking at reviews) as I did not think they would recommend a bad solicitor. I was very wrong. She was impossible to get in touch with by phone, I have never heard her voice yet. Pattinsons got in touch to ask if the buyers could move into my house (on licence) as they were sitting in the street with a furniture van full of furniture and 2 dogs. I agreed to this as I thought the money would go through in the next 24 hours and I had already moved out 4 days before and was living with my sister. It took 15 days for the sale and purchase to be completed and another 5 days before money went into my bank. This was all the fault of the solicitor that was recommended by Pattinsons as the buyers were keen to pay the money as soon as possible but they ended up paying stamp duty due to the delay. They moved in on 22 June and thought it would be settled by the end of the month. I have never had so many sleepless nights and stress and complained to Pattinsons and was told that nothing was their fault and to complain to the solicitors. They did have some sympathy for my predicament but were not accepting any blame. I am just glad it is all over with now and I will never move again.
Thank you for your comments and once again I would like to reaffirm as already previously stated the problems regarding your solicitor must be directed to them initially by raising a complaint and then you will have the opportunity of seeking further resolution with the Law Society. I am aware that Danielle gave you her full support as a sales negotiator and all agreements and contracts that you agreed regarding the buyers moving into the property prior to completion comes under the direction of you yourself and your lawyer.Buying and selling a property can be extremely stressful for individuals and we fully appreciate that. However we are not lawyers and therefore anything contractual has to come via the lawyer and this is where you need to direct your complaint. As you will see from other reviews we at Low Fell pride ourselves on customer service, and I believe as Branch Manager we delivered this. Our role is negotiating of the buying and selling of a property along with sale progression all of which we did to a very high standard.I do wish you well in the future and enjoy your new home.
5/5
TrustpilotRecommended.
After being badly let down by by our first estate agent, it took Pattinsons of South Shields to get the job done.Thanks to Keith Wallace who is very knowledgeable on the South Shields property market also Emily, Rob, Rachel and Danielle. Your work is much. Leon Slawinski
5/5
TrustpilotI have just rented a property through…
I have just rented a property through Keith pattisons, Gilesgate, Durham 👍 my experience will all the staff at this office is outstanding, they could not do enough for me. I seen a house at 4.45pm and by 4.50 I had put a holding deposit on it and by the next day we had it just about sorted 👍😀 the staff are very efficient and know what they are doing, and we’re very helpful even with my stupid questions 🤔 nothing was to much bother for them. I just want to say A Big Thank you to you all at the Durham branch 👍👍👍 from me.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotRenting Experience
From first contacting Pattinson to finalising the paperwork on a rental the team have been incredibly patient and helpful. They are very friendly and professional in carrying out their roles and made the entire process straightforward. A special shoutout to Lisa in the Morpeth branch for answering all my calls without delay.
5/5
TrustpilotThe experience has been smooth and…
The experience has been smooth and stress free,there was no problem in the process.Elosie and the team are superbI will recommend this firm to friends and family.
5/5
TrustpilotExceptional service
The service we received was second-to-none, from the initial phone calls to finalising our lease. Sara, Alison and Stephanie particularly were great. They kept us informed every step of the way, either by telephone or email. Can't thank them enough.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotMy experience with Pattinson Estate Agents
I would like to congratulate the whole team at Pattinsons Estate Agents. I was very impressed by the high degree of professionality shown at all times from the very start of the process of selling our house to completion. I would, and have done, recommend Pattinsons to sell their property, well done.Paul S Hudson
1/5
TrustpilotUnprofessional approach
Legal pack sent 2 weeks into viewing. When I asked can I not sell without a electrical safety certificate and sell it as is even though the solicitors said I could Pattinson said its law to have electrical certificate. Long story short wasted my time and very unprofessional. Got a phone call recently from them to say I can sell without....really fuming
Hi Penny. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further
5/5
TrustpilotFriendly and Kind
Carly went above and beyond to help me get a viewing. She called the vendor and persuaded him to let us go within an hour. Carly has a friendly kind manner. I felt at ease talking about what I wanted out of my new home.
1/5
TrustpilotThe worst experience ever!!
The worst experience ever!! I have bought a property via auction but no one mentioned that it is a retirement property and I am far away from meeting the age criteria. Despite they had my date of birth and knew I am only 21 years old they sent me a contact to sign and changed me the reservation fee of 6k and they doesn't want to refund me. I am ready to sue them for misleading of information and misrepresentation.
We are sorry to learn that you are less than satisfied with the service you received, if you could please email auction@pattinson.co.uk we will certainly provide you with a full response.
1/5
TrustpilotLaw abiding citizens on universal credit refused
I enquired about a 3 bed property. My husband works fulltime and we have two young children and we are on universal credit. I was told that the landlord would not accept anyone on universal credit. I rang the agent to clarify that we couldn't even apply for the property because we are receiving universal credit. The agent said that they were sorry and it was the landlord's decision. We have always paid our rent, we have clear DBS checks we haven't ever had a speeding ticket and we would have had good references from our current landlord. I thought discriminating against DSS is unlawful.
Thank you for your feedback. Our referencing criteria requires a homeowner guarantor if you do not meet the affordability requirements for the property or if you are on Universal Credit. If you are unable to provide a guarantor who meets the referencing criteria, we would unfortunately be unable to proceed with your application. Please contact lettings@pattinson.co.uk if you would like to provide any further specifics about which property you are referring to.
4/5
TrustpilotExperience with Pattinson
My experience with Pattinson was great. Although it started slow , but on review, Helen Widdowson was understanding and supportive and in fact , managed to bring a buyer in , within a week’s time , which was amazing. Thank you Helen and team for getting us sold and move into our new nest. Happy days and best wishes. Rebecca Gill
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Tell us what you need and we'll put you in touch. Pattinson Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sunderland.
