Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWould give a 0 if possible very rude and hands down the worst customer service I have ever received bad experience for first time renting
Saffron · 1 January 2023
Agent replied · 31 December 2024
Hello Saffron we are sorry to hear that you are disappointed with our service as we aim to provide the highest standard of customer service at all times, having been awarded the coveted title of Best Letting Agents in Sunderland by the British Property Awards. However, we do wish you all the best and hope that you are settling into your new home.
★★★★★ 5/5
GoogleVery friendly and super helpful.
Hooman · 27 February 2024
Agent replied · 26 February 2025
Hi Hooman, thanks so much for your review. I hope you are settling into your new home and we will see you soon for your first visit. Kind Regards Belvoir Sunderland
★★★★★ 5/5
GoogleGreat service over the last few years from Belvoir. Would strongly recommend them if you have a property to let in the area. Have tried others but none match the service I have received from Belvoir. !!
Louise · 2 January 2020
Agent replied · 31 December 2024
Hi Louise, thank you so much for your positive comments about Belvoir Lettings Sunderland! It has been a pleasure working over with you over the last few years and good luck with the sale of your property. Please don't hesitate to contact us if you require our services in the future. Kind Regards, Steph, Marina & Deborah
★★★★★ 1/5
GoogleThey absolutely do not help foreigners with housing. I would put 0 if I could.
Жанна · 25 May 2023
Agent replied · 31 December 2024
Hello, can you advise which property you were looking at as we can't find your details on our system?
★★★★★ 5/5
GoogleGreat customer service. Staff won’t hesitate to go out of their way to help you. Would definitely recommend
Harry · 1 January 2023
Agent replied · 31 December 2024
Hello Harry, thank you for the review and we hope that you are setting into your new home. Kind Regards Belvoir Sunderland.
★★★★★ 5/5
GoogleExcellent service with transparent prices and a no nonsense approach. Friendly and reliable staff who have delivered on their promises. I would highly recommend.PositiveResponsiveness, Quality, Professionalism
Martin · 1 January 2022
Agent replied · 31 December 2024
Hello Martin, Thank you so much for the positive review.
We are really pleased to hear that you are happy with the service you have received so far and looking forward to working with you.
Kind Regards
Steph & The Team at Belvoir Sunderland
★★★★★ 5/5
GoogleThis is the first time that I’ve used a letting agency and I’m pleased that I chose Belvoir. The service in which they provide is first class and the staff are professional, friendly and helpful.
Nicola · 2 January 2019
Agent replied · 31 December 2024
Hi Nicola we're happy you found our staff to be so supportive during your experience here at Belvoir Lettings Sunderland. It's a lovey apartment that you have moved into and we hope that you are very happy in your new home. Kindest Regards Belvoir Sunderland
★★★★★ 5/5
GoogleStaff friendly and very helpful. Go out of their way to resolve any issues that arise.
J · 1 January 2023
Agent replied · 31 December 2024
Thank you for the 5 star review its good to have feedback from our clients and we are pleased that you are happy with our service.
★★★★★ 1/5
GoogleRepairs never got done, would ignore calls. Talked to people with a bad attitude only one of then was okNegativeProfessionalism
Martin · 1 January 2022
Agent replied · 31 December 2024
Hello Martin
We are sorry to hear that you have been unhappy with our service.
We looked at the maintenance log for the property and the last report was back in 2019 for the remote control for the boiler and no further reports have been logged since this date.
We do take all feedback seriously and if you wish to elaborate on the points you have raised you can email us at sunderland@belvoirlettings.com.
Kind Regards
Belvoir Sunderland
★★★★★ 5/5
GoogleSadly left belvoir letting but would go back to them again if i wanted to rent
Brilliant staff very understanding and fair always help where they can.
Thank you
Brandon · 2 January 2019
Agent replied · 31 December 2024
Hi Brandon, thanks for your praise and kind comments about our team. It's always great to hear that we have provided a great service and that you have been happy during your tenancy. We hope you are settling into your new home and if you ever to come to rent again, please do not hesitate to contact us. Kind Regards Belvoir Sunderland
★★★★★ 5/5
Direct reviewsService was great from the start of the renting process to the end. was kept up-to-date on the process of my application. Was even met at the property to get the keys rather than the office to make it easier for me. Great Lettings agent to rent from.
Martin · 12 April 2022
★★★★★ 5/5
allAgents"Great Lettings..."
Service was great from the start of the renting process to the end. was kept up-to-date on the process of my application. Was even met at the property to get the keys rather than the office to make it easier for me. Great Lettings agent to rent from.
Martin · 12 April 2022
★★★★★ 5/5
Direct reviewsBelvoir have been very helpful throughout my tenancy. The move was done swiftly. And any issues was felt with swiftly, professionally and in a friendly manner. Highly recommend if any property on their website that suits you becomes available
Stephen · 8 March 2023
★★★★★ 5/5
GoogleGreat patience and great work by all the team to get me into my flat on Christmas Eve .. Would highly recommend . Thank you
Christopher · 2 January 2020
Agent replied · 31 December 2024
Hi Chris Thank you for the review so pleased we got you moved in before Christmas and hope you are settling into your new home. We will see you soon on your next inspection. Kind Regards Steph & The Team from Belvoir Sunderland
★★★★★ 5/5
GoogleExcellent service and warm reception 💪 …
PETER · 1 January 2023
Agent replied · 31 December 2024
Hello Peter, thank you for your 5 star review. We are so pleased that you got your new home and hope that you will both be very happy there. Kind Regards, Steph, Marina & Deborah
★★★★★ 1/5
GoogleRepairs not being done and they give people viewings of your property without warning and while you are out. Is this legal ?
Darren · 2 January 2019
Agent replied · 31 December 2024
Hi Darren, we appreciate your honest feedback. Looking at our records we can find only one outstanding issue at present and we have contacted our engineer this afternoon for an update. With regards to the viewing, we have phone records to confirm that we left 2 messages with your partner, one on Friday 3rd August 1.16pm to advise that a viewing was taking place today at 11.00am and to contact us if this was not suitable and we also rang at 10.15am this morning to confirm that this viewing was going ahead. This is the same number that was given when you reported the maintenance issue this weekend for your roof, where our contractors attended this morning to repair. If you wish to discuss this further you can contact us via email on sunderland@belvoirlettings.com. Kind Regards Belvoir Sunderland
★★★★★ 5/5
GoogleExcellent service from all the staff, very helpful and always there to take your call. They have really put themselves out for us.
Mitch · 2 January 2019
Agent replied · 31 December 2024
Hi Allan & Hayley Thank you for the review, it's been a pleasure to help you find a property and hope you are settling into your new home. We will see you soon on your 1st inspection. Kind Regards Belvoir Sunderland
★★★★★ 5/5
GoogleNice co operative people.
Aqsa · 1 January 2023
Agent replied · 31 December 2024
Hello Aqsa thank you for the 5 star review. We are so pleased that we have found another property for you and looking forward to seeing you on your first property visit. Good luck with the move. Kind Regards Belvoir Sunderland
★★★★★ 5/5
GoogleI had Belvoir Lettings recommended to me as I had a bad experience with another estate agent. I found the service to be excellent and very professional. As a landlord I was kept up to date with all aspects of the new tenancy and tenants and very thorough with background checks. I would recommend Belvoir Lettings.
Kate · 2 January 2018
★★★★★ 5/5
allAgents"When emailing Neil I receive..."
When emailing Neil I receive a response within 24 hours. . I am promptly informed of any update regarding the property. The tenants placed have all left my property in good condition with no problems outstanding. I am happy with the service I receive and think Belvoir provide a high quality service compared to other agents.
Jill · 3 November 2015
★★★★★ 5/5
allAgents"They treat their tenants with ..."
They treat their tenants with love, patient and ready to support you. What amaze me, their welcome package received first day in accommodation.. Thank you for everything. I appreciate all .
Abigail · 2 February 2023
★★★★★ 5/5
Direct reviewsBelvoir are always extremely efficient, helpful and jovial. I am very lucky to have discovered them after a previous bad experience with another Estate Agent. I would highly recommend them
A · 20 February 2023
★★★★★ 5/5
GoogleSpot on no trouble at all
Darren · 1 January 2022
Agent replied · 31 December 2024
Hello Darren thank you for your 5 star review. We hope you are settling into your new home. Kind Regards Belvoir Lettings.
★★★★★ 5/5
GoogleBelvoir lettings are a top notch agency I would highly recommend
Omolade · 2 January 2020
Agent replied · 31 December 2024
Hi Lade, Thank you again for taking the time to let us know how we did. We hope that you are getting everything sorted for the property. Kind Regards Steph & The Team, Belvoir Sunderland
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
