Belvoir Sunderland reviews

★★★★★ 1/5

Google

TLDR: I advise avoiding Belvoir Sunderland estate agents due to their invasive practices, unresponsiveness to maintenance issues, frequent and inconvenient inspections, rude communication, unorganised staff, and dishonest management, all of which lead to a lack of privacy and constant hassle for tenants. Do you like invasive landlords or estate agents? Are you looking for uncooperative, rude, and obnoxious workers? Do you seek an agent who prioritizes the landlord's pocket over the tenant's safety and comfort at home? Then Belvoir Sunderland is for you! Belvoir Sunderland (or perhaps it should be renamed "Connardsvoir Sunderland") is by far the worst estate agent I've ever had the misfortune of dealing with. I have reported multiple maintenance issues, which have gone ignored and unanswered. Even their contractors who have visited have raised issues with them, but still, they remain unanswered. When I first moved into the property, the agents conducted yearly inspections (normal, right?) only to randomly start giving three-monthly inspections, quoting the "tenancy agreement," which is a multiple-page document of very ambiguous conditions that they exploit to no end. As you'll see from other reviews, they will organise contractors, inspections, and viewings at the most inconvenient times and will not negotiate or compromise in any way, shape, or form. Any communication from them (today, I received five emails, two missed calls, and one voicemail, all while I was at work and unable to respond) is rude, curt, and obnoxious. The nosy staff they send to do inspections make unsolicited comments about your decor style and furniture choices. They are extremely unorganised, and often have three or four separate members of staff contact you about several different issues at the same time without communicating with each other about it. The staff will not cooperate unless you threaten ombudsman action. The manager will give you blatant lies, claiming that the literature on their public and published website (which is accessible for all to view and enjoy) does not exist. Their phonelines are frequently down and they become uncontactable for multiple days. There is absolutely no privacy or the right to enjoy your home without frequent hassle when you rent with this shambles of an agency. Steph Harrison and her team are an embarrassment to the name of estate agency, and I am extremely excited to leave this property that they manage. I will be sure to avoid any fraction of Belvoir forevermore. If I can give you one piece of advice if you're looking to rent, it would be to avoid Belvoir at all costs for your own sanity.

Aaron · 8 August 2025

★★★★★ 5/5

Google

The staff at belvoir were very helpful when guiding us through the application process. Marina and Deborah kept us up to date at every step, and answered all our queries. Upon receiving our keys there was a welcome gift in our home which was a very nice touch. Thank you to the staff at belvoir for helping us find our new home 😊 …

Rhianna · 5 March 2024

★★★★★ 5/5

allAgents

Thank you so much to Marina,

Thank you so much to Marina, Deborah and the whole team. From the first contact to returning the keys it’s been a real pleasure to let through you. Every part of the process was made easy, friendly and responses to any queries were very fast. You guys are great, thank you so much for making everything so simple for me.

Richie · 9 March 2024

★★★★★ 5/5

Google

Marina and the team were absolutely fantastic in helping my partner and I move into our first rental property together. All-in-all the process took just one week, which was largely down to Belvoir and their fantastic service. Helpful at every turn and can't thank their Sunderland staff enough.

James · 18 October 2023

★★★★★ 5/5

Google

I am a landlord & I've used Belvoir to oversee my property letting since 2014. The staff are very professional, always quick to respond to any tenant problems that may occur & are excellent at keeping me up to date with mid term tenant reports. Their fees & charges are competitive & are good value for money. I highly recommend Belvoir Sunderland as a letting agency.PositiveResponsiveness, Quality, Professionalism, Value

Fiona · 18 October 2020

★★★★★ 5/5

allAgents

Brilliant

Marina, Steph and the team were absolutely fantastic in helping my partner and I move into our first rental property together. All-in-all the process took just one week, which was largely down to Belvoir and their fantastic service. Helpful at every turn and can't thank their Sunderland staff enough.

James · 23 October 2022

★★★★★ 5/5

Google

I moved a number of properties to Belvoir, Sunderland earlier this year from another agent. The service I have received has been exceptionally friendly and professional and all quotes for any work are always very reasonable. The organisation comes across as very trustworthy and there are never any nasty surprises. I would recommend this company to any landlord who has properties in the Sunderland area.

Andrew · 19 October 2018

★★★★★ 5/5

Direct reviews

Lovely, friendly, helpful ladies in the Sunderland Branch. Steph, Marina and team offered a very warm welcome on entering the branch office. They kept me up to date throughout the whole process. I would recommend Belvoir based on my experience with the lovely ladies in the Sunderland branch.

Paula · 16 October 2024

★★★★★ 5/5

allAgents

"Thank you so much to Marina,..."

Thank you so much to Marina, Deborah and the whole team. From the first contact to returning the keys it’s been a real pleasure to let through you. Every part of the process was made easy, friendly and responses to any queries were very fast. You guys are great, thank you so much for making everything so simple for me.

Richie · 9 March 2024

★★★★★ 5/5

Google

Very good and efficient service. The staff is very nice and helpful. Everything was sorted within half a month. I am thrilled to recommend you their services.

KEY · 5 March 2024

★★★★★ 5/5

Google

Such a friendly and customer focussed agent. Was really pleasant to deal with and personable throughout. Thanks to Marina, Debbie and Steph for all your help and support during my move

Richie · 29 March 2023

★★★★★ 5/5

Google

We used this letting agent. We rented for two and a years. We had the best experience throughout our tenancy. Always kind and helpful to us. Nothing was a problem for the whole team. Steph Debra and Marina are always pleasant whenever we spoke to them. Any queries were quickly answered for us. We would recommend them to anyone and would definitely use them again if needed. Belvoir Letting agents always treated us with total respect and for this we are truly grateful. They felt like family to us. So please if you are looking to rent. Give them a call. You won't regret it. Thanks again. Michael and Sheila.

Michael · 18 October 2022

★★★★★ 5/5

Google

After many stressful and disastrous management companies I finally struck gold with Belvoir,with Neil and his team.From day one they have been efficient and professional in every way.Inspections are precise and timely with photos and repairs and information from tenants are relayed quickly and dealt with immediately.Neil works on a principle of nice houses attract nice tenants....he persuaded me to spend a bit extra on the property and he was absolutely right as we have the best and most stable tenants we have ever had.I have nothing but good things to say and cannot recommend them highly enough.

Danny · 3 January 2016

★★★★★ 5/5

Google

Neil and his team of dedicated staff at Belvoir Sunderland are professional, friendly and effective. In all my dealings with them, regarding lettings and then the day to day management of our properties,to providing trusted and prompt attention from their list of tradesmen, I have found them to be exemplary and would recommend them to anyone looking for a first class letting agent. They do their job extremely well, and offer support and advice on all aspects of property management.

Michael · 3 January 2016

★★★★★ 5/5

allAgents

Belvoir took on my property,

Belvoir took on my property, when my previous agent went into liquidation and left me with an unoccupied property and no means of contacting them. Neil was very helpful and professional in his advice, as a result of which he was able to secure the property for me, organise a refurbishment and secure a new tenant. The rents are paid regularly and on time, with a monthly statement sent by e-mail and Belvoir also keep me informed as to the condition of the property with regular inspections. Overall I can honestly say that they have provided me with a reliable and professional service, and I have to say, they really helped to dig me out of a hole at a difficult time.

M · 11 November 2015

★★★★★ 5/5

allAgents

"Belvoir took on my property,..."

Belvoir took on my property, when my previous agent went into liquidation and left me with an unoccupied property and no means of contacting them. Neil was very helpful and professional in his advice, as a result of which he was able to secure the property for me, organise a refurbishment and secure a new tenant. The rents are paid regularly and on time, with a monthly statement sent by e-mail and Belvoir also keep me informed as to the condition of the property with regular inspections. Overall I can honestly say that they have provided me with a reliable and professional service, and I have to say, they really helped to dig me out of a hole at a difficult time.

M · 11 November 2015

★★★★★ 5/5

allAgents

I have the one property that

I have the one property that I let out at Belvoir Lettings in Sunderland, and the service/advice I receive is always helpful, ranging from any concerns that may arise to keeping me updated with the changing requirements/ legislation that affects me as a landlord. Belvoir appreciate that the key to successful tenancies is to ensure that they are always fully accessible, courteous and prompt when dealing with queries/ problems which helps to create a successful working synergy between tenant, landlord and agent. I have no hesitations in recommending Belvoir! (Sunderland) to any other prospective Landlords.

George · 2 November 2015

★★★★★ 5/5

allAgents

"I have the one property that..."

I have the one property that I let out at Belvoir Lettings in Sunderland, and the service/advice I receive is always helpful, ranging from any concerns that may arise to keeping me updated with the changing requirements/ legislation that affects me as a landlord. Belvoir appreciate that the key to successful tenancies is to ensure that they are always fully accessible, courteous and prompt when dealing with queries/ problems which helps to create a successful working synergy between tenant, landlord and agent. I have no hesitations in recommending Belvoir! (Sunderland) to any other prospective Landlords.

George · 2 November 2015

★★★★★ 5/5

Google

We have used their service to find our new home and process was smooth. Marina, Deborah and Steph helped us through all the process and also with all the letting arragements and provided all the guidance. Also, they provide us a welcome gift when we arrive to our new home. So, I highly recommend their Service.

Dulan · 27 February 2024

★★★★★ 5/5

Google

Neil and the team have given me hope that there are good agents out there working hard for landlords. I arranged an engineer to attend to visit my property but refused at the last minute on the basis of insurance to collect keys from Belvoir to attend to the repair at the property just around the corner. Belvoir Sunderland went over to let the engineer in. It was beyond the call of duty. Thank you.

Maison · 2 January 2017

★★★★★ 5/5

Google

We have a great relationship with all the staff at Belvoir, Sunderland. They are very professional and always helpful, efficient and friendly. We are delighted with the full management of our investment and would highly recommend them.

Michael · 19 October 2019

★★★★★ 5/5

Google

I am very happy to recommend Belvoir Lettings Sunderland. They have managed my property since 2008 (following a less than perfect predecessor) through a number of tenancies and property problems. I have always found Sarah and Neil to be very helpful, knowledgeable, and professional. They have always found tenants within a short period of time and regularly report any problems which they are able to fix very quickly and efficiently.

Bruce · 20 October 2012

★★★★★ 5/5

Google

This was my first experience of renting from a Private Landlord. It was so easy to complete the setup of the tenancy agreement, with the Belvoir … More

Andy · 22 January 2025

★★★★★ 5/5

Direct reviews

Marina, Steph and the team were absolutely fantastic in helping my partner and I move into our first rental property together. All-in-all the process took just one week, which was largely down to Belvoir and their fantastic service. Helpful at every turn and can't thank their Sunderland staff enough.

James · 24 October 2022