Leaders Lettings reviews

★★★★★ 5/5

Google

Andrew, Lewis and Louise were amazing, so lovely and reassuring It was a pleasure dealing with them. I highly recommend leaders in Sudbury to all

Bethanie · 22 May 2025

★★★★★ 5/5

Google

I cannot recommend the staff at Leaders enough. We had a rental fall through at last minute last year and the team were extremely supportive and helpful in trying to find a new home. Recently Elaine has been a star in keeping in touch with us to check how we're doing, and she has got us in with a landlady developing a property and we're now scheduled to move into our forever home. I honestly cannot thank Elaine and Leaders enough, after a pretty terrible year she has given us our happiness back, a beautiful home for our children to grow up, and a place to start making new memories. Thank you Elaine - we are beyond appreciative of everything you've done for us.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 24 August 2021

★★★★★ 5/5

Google

Lewis and Louise were amazing, so lovely and knowledgeable. It was a pleasure dealing with them. I will be recommending leaders in Sudbury to all my friends and family

Emma · 24 March 2025

★★★★★ 5/5

Google

My partner and I could not thank Elaine any more with helping us through the process of obtaining our property, if there was anything we didn’t quite understand she was able to explain in depth of what it meant in which made the whole process a lot smoother and exceptionally quick to be able to get in and started. We thank you so much!

Damon · 17 June 2023

★★★★★ 5/5

Google

Really pleased with how well the team at Leaders have looked after me and particularly how Harrison went above and beyond to make sure everything went smoothly. This was the first time I have let a property and he kept me up to date at every stage and advised me throughout the process. Highly recommend.

Sue · 18 January 2024

★★★★★ 4/5

Google

Like most people I have little time for estate agents. Dodgy cameras, cheap suits and always wrongly matched shoes. Away from lack of fashion sense and extra wide angle lenses there seems little to cheer when dealing with the dreaded property agent. However, in this instance I must applaud the service, the help, the assistance from the staff at Leaders, Sudbury. My lackadaisical approach when dealing with estate agents was replaced with an admiration for the people that work in this particular branch. Questions were answered swiftly and honestly and they delivered what I wanted. I would have scored 5 stars, but at the end of the day they are still estate agents (I just can't) despite coming across as genuine, decent, professional people. Finally a big thankyou to Elaine who put up with my tears, my fears, my ignorance and genuine lack of self awareness....PositiveProfessionalism

Andy · 17 June 2021

★★★★★ 5/5

Google

I’m so grateful to Elaine and the team at Leaders Sudbury. I was looking for a rental and after being treated badly and dismissed as “not important”by other letting agents in Sudbury. Elaine really pulled the stops out! She really thought ‘outside of the box’ and connected me to beautiful property that exceeds my dreams! I am going through a stressful time at the moment with a complete life change and securing this letting has really helped my well-being and given me certainty with somewhere to live whilst ‘ the dust settles’. I’m so thankful. The team have also made the process very easy and kept me informed at all stages, so again thanks and I can’t recommend Elaine and her team enough, I’m very, very happy!, . Paul Price , SIble HedinghamPositiveProfessionalism

Paul · 17 June 2021

★★★★★ 5/5

Google

What an awesome experience it has been dealing with renting a property through Leaders .. I'd give more than 5 stars if possible! My situation was not straight forward having just moved back from the USA after 5 years away and staying with family in Bristol. I found a house that I liked the look of and Michael went above and beyond to make the whole process as smooth as possible. He allowed my son to view the property in person with him and answered my questions whilst my son was face-timing with me. Michael was always on the other end of the phone or email to answer any questions I had and kept me informed regularly with how things were progressing. My son picked up the keys this afternoon and I can't wait to move into my new house in a couple of days. A huge Thank You to Michael and the rest of the admin team ...I can't recommend them enoughPositiveResponsiveness, Quality, Professionalism

Marianne · 17 June 2021

★★★★★ 5/5

Google

It has been many years since I have had to rent and my last experience with Estate Agents in Colchester was not good... Thankfully Elaine and the team [in Sudbury] have been absolutely BRILLIANT from start to finish! The level of communication; professionalism; and prompt replies to any questions I may have had, have made the process SO much easier! Many thanks!!

Elliott · 17 June 2023

★★★★★ 5/5

Google

I found Leaders very good and made it easy for me to find a tenant quickly and efficiently. Thank you Louise and Freddie. Highly recommended

John · 16 April 2025

★★★★★ 5/5

Google

Exemplary service throughout the whole process. My situation required urgency and also support as I was a complete novice to renting. I have to thank Michael in the Sudbury branch for the support he gave me, the professional way he dealt with all my concerns and the speed at which he managed to have all paperwork dealt with. From my initial enquiry to the receiving of the keys I cannot fault the service given.PositiveResponsiveness, Quality, Professionalism, Value

JILLY · 17 June 2021

★★★★★ 5/5

Google

Cannot thank Michael at Leaders enough for the help he gave during my property search. I was very unhappy at a property with another agent and Michael was very professional, offering sound advice and help where he could. I also attended a few viewings with him and he was always on the look out for new properties for me. I ended up moving out of area due to work commitments but his help was invaluable. Thanks Michael!

Carrie · 17 June 2021

★★★★★ 5/5

Google

A massive thank you to Katie and the all the other staff at Leaders Estate Agents Sudbury, They have gone far above to help me throughout my time at the property. Katie (the superstar)had managed to solve any problems which had come to light promptly and professionally. The hassle free moving out process which took place over the tough covid time took all the stress and worrie away. Everything above just shows leaders of sudbury are the company to choose when you are thinking of moving if there was a 6th star on the rating they would have that. Thank you so much ChrisPositiveResponsiveness, Quality, Professionalism, Value

Big · 24 August 2020

★★★★★ 1/5

Google

They attempted to charge us a renewal fee when we chose to not renew and continue our current contract on a periodic agreement. When confronted about what services they had provided to warrant the fees they failed to justify them. Instead sending us forms regarding rent increases that we had agreed to. When I pointed out that rent increases had no relation to tenancy renewals they then started dodging any questions put to them. They claimed to have sent us forms and other paper work filed on our behalf. They were unable to produce this paper work when it was requested. I also had no record of anything being sent to us. This was all 6 months after our original 12 month contract had ended. The renewal fee they were attempting to charge us was also higher than the one stated in our contract. When this was pointed out they quickly adjusted the fee down in an attempt to get us to agree to it. A few days after the last email I was handed a notice from the landlord citing family reasons. I believe the landlord that this is unrelated to our communications with the letting agent. However, at this point Leaders did stop sending me emails. This was actually an unusual example in terms of how often they responded to us. Previous experience was that emails took over a month to be responded to. Around our the end of our original 12 month contract I sent emails asking them what my options were. They replied 3 times over 3 months at which point our contract had already expired forcing us into a periodic tenancy. There were other minor problems such as the inventory not being completed until 3 months after we had moved in but no businesses are perfect I will be moving out early May which will involve trying to get the deposit back. I am not looking forward to that and I am expecting there to be an attempt to take erroneous fees out of our deposit. I will update this when I find out. Edit - The national Leaders communications are very responsive, clear and reasonable. I sent them a lengthy complaint and they handled it in a professional manner. I would still be hesitant to use Leaders again but my experience does not seem to be a reflection of their nation wide practice.

Alex · 17 June 2020

★★★★★ 5/5

Google

Lewis and Louise were amazing when I went to them about a potential property and they answered all questions I had!

Lauren · 12 April 2025

★★★★★ 5/5

Google

Leaders were by far the most professional agents that I dealt with whilst looking for a new home to rent, they are responsive, understanding and helpful. I cannot thank Elaine enough for her help, and even though I did not go with them on this occasion I would have no qualms in reaching back out to Elaine or Michael in the Sudbury branch if my circumstances changed.PositiveProfessionalism

Natasha · 17 June 2022

★★★★★ 5/5

Google

Highly recommend If you want a team that care and want to help then leaders sudbury is it.They helped me more then they will ever know and all staff are sincere kind and highly helpful.Renting was a pleasure from leaders and always at the end of the phone if you needed anything,Any problems was dealt with very quick.Thankyou leaders for all you kindness and help,You gave us a new start to life and it was a pleasure to rent from you.You was all so kind and helpful and by far the best letting agent team around 🙂

Sarah · 18 June 2018

★★★★★ 5/5

Google

We had a smooth process with Leaders Sudbury. After initial request they did everything they could do to speed things up as much as possible. Harrison was our point of contact from the beginning and regularly kept us updated. We have had regular contact since moving in and our Property Manager Alison has gone out of her way to be of assistance!

Olivia · 17 June 2022

★★★★★ 5/5

Google

Leaders have been extremely helpful with re-letting my property, particularly Harrison who kept me up to date every step of the way, from finding my new tenants to them moving in. I would recommend leaders to anyone looking to let their property.

Ben · 18 January 2024

★★★★★ 5/5

Google

This has been my first time renting a property through an agent (my previous rental has been private direct with the landlady) and it’s been a lot easier and smoother than I thought. Elaine has been really helpful throughout the process, especially with the current COVID situation. Virtually everything has been done online and it’s been simple and stress free. I’d be happy to use Leaders again.

Shane · 17 June 2021

★★★★★ 5/5

Google

I had a really positive experience with Leaders. Harrison made the move so easy and kept us up-to-date with any changes or anything we needed to do. I really liked how when we needed to see the property again, Harrison arranged this for us so easily which was very helpful

Katie · 17 June 2023

★★★★★ 5/5

Google

As spectacular of a move as I would hope to have had. Harrison was exceptional in terms of proficiency, responsiveness, and overall human to human interaction. Definitely a pleasure to have had him as a realtor amongst the other fantastic individuals that this location of Leaders has to offer

D · 17 June 2023

★★★★★ 5/5

Google

We recently relocated to Long Melford and had such an easy house search with the help of Harrison. From start to finish everything ran smoothly and communication was great, nothing too much trouble! would highly recommend Harrison at Leaders if you are looking to rent or buy a property.

Charlotte · 17 June 2023

★★★★★ 5/5

Google

Well done to Louise and the team! Appreciate Louise's efforts throughout - she was quick at getting back to any queries and was really willing to be accommodating. Cheers!

Matt · 9 August 2024