Every review we hold for the Stroud office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst estate agents
I have been today to a property viewing in Luton( LU1 3 UN).I was early with one hour, since I had to travel from London. I announced them of my early presence and they've said that they will be there in 10 min. They were late almost 10 min.The agent was looking like he just finished his lunch. In one hand o bottle of Lacozade. His tie was looking like he's just came from a party , and not even a sorry for been late.I am done with Luton. I do not understand how their managers can't monitor their customer service skills
Alina · 19 July 2023
★★★★★ 1/5
TrustpilotUseless
I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!
Tim · 25 February 2023
★★★★★ 1/5
TrustpilotDo not rent from these people
Do not rent from these people. They are an absolute nightmare. From day one they will extort any fee from you they can and when you leave the property they will continue to extort from your deposit. I have been renting in Oxfordshire for 30 years and they are the worst I have experienced. The property management is a nightmare. It took them over six months to fix a leak in the bathroom by which time the water damage was extensive. They do not acknowledge any improvements you make to the property. I fixed a wobbling doorstep, repainted the front door, garage door, and window surrounds as well as the fascia, at my own personal expense, but they extorted £280 from my deposit for some scuffed paintwork and minor damage to a carpet which hadn't had any work done to it despite annual intrusive inspections. They said they would try to keep us as sitting tenants by seeking investors to sell the property to, but absolutely no attempt was made to do this. So pleased to be finally rid of them. Absolute nightmare company.
Paul · 17 January 2023
★★★★★ 1/5
TrustpilotRude and officious
Rude and officious Yet another Trustpilot one star review!Unpleasant experience trying to arrange a viewing, thankfully Cardiff is awash with friendly estate agents keen to sell property.
Lied · 18 May 2023
★★★★★ 1/5
TrustpilotShambolic, avoid if possible
You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across
IanD · 18 October 2022
★★★★★ 1/5
TrustpilotWorse agency in 33yrs of renting
You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across.
Ian · 18 October 2022
★★★★★ 1/5
TrustpilotIncompetent and disorganised
Slow staff, very impersonal, made moving that much harder. After seeing a property on rightmove we contacted Taylor’s in the middle of August 22. They said they would be in touch and never contacted us. We rang a further 5 times, offered to pay a holding deposit and explained we needed to be moved by mid September at the latest, had sorted out finance and checks all ourselves to speed the process along. Each time we were told no one had taken our details and never contacted. Today (October 4th) I have just received my first phone call from them asking if I’m still wanting to move.
Carissa · 4 October 2022
★★★★★ 5/5
TrustpilotHighly recommended Taylor’s Estate…
Highly recommended Taylor’s Estate agents in Hitchin for selling your home, the whole team where amazing from start to finish couldn’t do enough for us at such a stressful time.
Catherine · 7 October 2022
★★★★★ 1/5
TrustpilotAwful company left us with huge parking…
Awful company left us with huge parking debt of over £800. They issued us with a incorrect parking permit and then decided to denie it despite emails and letters confirming they issued it.
Andrew · 8 April 2025
★★★★★ 1/5
TrustpilotIf I could give a zero I would
If I could give a zero I would. I moved into my flat with the previous tenants belongings still here, including used razors, rubbish in bins, stained cushions, clumps of hair, I could go on. I recieved no genuine compassion or understanding, or compensation. They use a management agency under the name Countrywide.I initially reported signs of damp on viewing the property. A year on (after multiple reports through their portal and emailing direct) they've decided to rip up the floorboards to tackle the damp problem and leave an industrial dehumidifier that I'm expected to run 24/7. 5 Weeks on I'm still living like this with no communication (despite my best efforts) for nearly 3 weeks and no end date specified for the works. They're the worst Estate agency I have ever dealt with through nearly a decade of rentals. They've been utterly useless and made my life hell. Avoid at all costs. They don't care once you've signed the dotted line.
NG · 15 May 2022
★★★★★ 1/5
TrustpilotHOW ARE YOU STILL IN BUSINESS?????
Absolutely shocking estate agents I phoned up on Friday to arrange a viewing for a property in Kerry close on Tamworth drive ramleaze I did not receive a confirmation.
MK · 12 May 2025
★★★★★ 5/5
TrustpilotGreat for purchases
While I did not rent a property from this agency, I did purchase a home via them. I had fantastic help from Luke Dumburs and Paul Berkley, based in the Stony Stratford branch, who were fantastic in updating me on the situation; asking me for my decisions regarding the design of the new build property; keeping in contact with the developer; and most of all, sold me what was on the tin.
T · 21 January 2023
★★★★★ 1/5
TrustpilotAgency demanding £660 to exit tenancy…
Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start.
Tarek · 7 July 2025
★★★★★ 5/5
TrustpilotAppreciating Taylor’s letting for a good delivery of service .
I just love their way of communication, and how they get you sorted whenever you have a concern about your property . I also appreciate @Georgia for constantly keeping in touch ever since I got to my property to make sure we are okay . I must say Taylor’s lettings is the best .
Amissah · 28 March 2024
★★★★★ 1/5
TrustpilotAvoid Taylor’s Lettings - Northampton branch
I was using Taylor’s Northampton branch to let my flat on a fully managed service. I would recommend avoiding any sort of service they offer, as it is money wasted. You can not get hold of anyone, as the phones go to voicemail and emails are ignored. I never knew who my property manager was, I don’t think I had one. My flat flooded and I ended up taking over and sorting the repairs, as Taylor’s just were not interested. When I finally got my keys back, I realised some of the remedial works I had paid for had not been done and even when I complained the issue was ignored, they just lied and said the works had been done? Don’t make the same mistake I made forking out monthly fees to a letting agent who does nothing for you or your tenant, there are better agents out there.
Alex · 3 December 2021
★★★★★ 1/5
TrustpilotThe lack of regard for tenants from…
The lack of regard for tenants from Taylor’s is disgusting, we have had maintenance issues ongoing for 17 months and the latest is the oven door burst and glass shattered everywhere, we have two kids to feed and they don’t give a damn to help and sort issues out. They have the law on their side and we have to keep paying while they sit on their comfy chairs and don’t give a crap about the tenants. We have had 5 property managers in 17 months and they are all talking out of their backsides and them email at 1am to avoid having to deal with the ongoing problems. Don’t trust them, don’t give them you’re hard earned cash to rent from them or even buy from them, they sold this property with Japanese knotweed and they are happy for tenants to live in houses without the basics because they can target the deposit at the end of the tenancy. Don’t use Taylor’s they are con artists. If you speak to Bart, Laura, Teresa or Helen then good luck to you they are pisstakers. Don’t trust them or anyone from this cowboy company.
Thomas · 5 November 2021
★★★★★ 1/5
TrustpilotPoor management of property and enforcement of tenancy obligations
After an initial good start at the Oxford Branch I was horrified to find 8 months into the tenancy that the tenants had not cleaned nor maintained the property or fixtures and fittings. Mid term review quoted in terms of business and as part of full management fee were not carried out. Property inspections carried out on request by someone else who had nothing to do with initial dealings for a further charge. Maintenance of property or the obligations under tenancy given no importance or followed-up. We did all the chasing to find condition of house continuing to fall. Finally told the agency could do nothing to ensure the tenants fulfilled their obligations even with a tenancy agreement and now going through the complaints procedure. Terrible service when things go wrong!
N · 5 November 2021
★★★★★ 5/5
GoogleWe recently sold our house with Sid & Naomi at RA Bennet and could not fault the service. It simple and hassle free from start to finish and we were kept well informed throughout. Thank you!
Tom · 23 March 2023
Agent replied · 23 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotI am disgusted and appalled...
I am disgusted and appalled at the level of customer service I have not received. Emails have been ignored. The phone has been put down on me numerous times due to “faulty lines”. When finally getting through to someone, I was treated like I was a big inconvenience to them. I was not surprised at all when my landlords pulled out and requested that we pay rent directly to them for the foreseeable. The customer service from the Northampton town centre branch is below appalling and all members need a good and through training programme. Disgusting! No internal communication what so ever as everyone I eventually spoke to, I had to explain the situation from the beginning because nobody can be bothered to act like a team and pass on information regarding serious money matters. I will never be using Taylor’s again.
Louise · 18 October 2021
★★★★★ 5/5
TrustpilotBTL Luton
We have a BTL property in Luton and we are very happy with our portfolio manager Nathaniel Allibone. He is really taking care of us and our tenants. He always reply to our emails/messages which is very important to us.
Rsz · 24 October 2024
★★★★★ 5/5
TrustpilotCan't reccomend highly enough
Jasmine in lettings in the Gloucester branch is amazing. She is organised, keeps you updated and is always willing to offer help and advice. Thank you as always.
Julie · 2 April 2025
★★★★★ 1/5
TrustpilotI have sadly been really let down by…
I have sadly been really let down by this agency. I was in the process of buying my first home for about 5 months that due to no fault of my own fell through. Even though I have been promised that I will get my holding deposit refunded from the get go (that I also have in writing) , after 7 weeks I still haven't received a penny. I'm just continuously chasing my Own money week after week. I have been continously ignored by every person in the new homes team from the bottom up, even the menager. I have had to get the Financial Ombudsman Services involved trying to get my own money back. I definitely wouldn't recommend this agency to any one as you will never get a refund (even if they promise one) on your holding deposit and you will be ignored by the new homes team throughout the whole property buying process or the refund process. The worst of them all is definitely Bradley from the new homes team who during the whole 5 months of my purchase process and 2 months of chasing my Own money, hasn't replied to a single email he's been sent either by me or any other person involved in the process. At this point I'm not even sure if he's a real person or they just made him up. Beyond abysmal customer service, beware!
Peter · 8 April 2021
★★★★★ 1/5
TrustpilotMade a offer on a property more than…
Made a offer on a property more than the asking price and was told l would have a phone call back later that day , had no phone call so waited a few days and phoned Taylor’s to been told it is sold and my offer was turned down and they had phoned me to tell me l had no phone call from them and that was just a lie to cover themselves l could off offered more if they would of made that phone call , l can’t understand as I’m a cash buyer so l did think l was in a good position as the house was empty
Mrs · 12 February 2021
★★★★★ 5/5
TrustpilotSmooth and easy move
Ali made our move really smooth and easy, having everything being done online made it very accessible and simple to use.
Lucy · 30 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
