Trusted Agent profile
★★★★★
103 reviews across 2 platforms
Waterloo House 7 Long Street, Dursley, GL11 4HL, Stroud GL11 4HL
RA Bennett & Partners's Stroud office at Waterloo House 7 Long Street is rated 2.8 out of 5 across 103 reviews on two platforms, including 18 Google reviews rated 4.6. The 85 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Stroud office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid like a plague
Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.
5/5
GoogleReceived a great service from Syd and his team. Great communication every step of the way. Also the countrywide solicitors were great, again good communication. The whole process was very straight forward as a result of everyone involved. Many thanks Syd. More
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleSyd and his team recently sold our property. It wasn't the most straight forward sale being an older and non-standard property, but we were kept informed at all stages, and were able to contact them whenever required and we were never rushed when we wanted to discuss things. The advice about price and selling strategies was spot on; they know their market well. We had lots of viewings and plenty of interest - not many timewasters. I would highly recommend them to anyone looking to market their property.
5/5
Trustpilot5 Star Service!
All of the staff at Taylor’s Lettings have been so helpful, friendly and incredibly knowledgable. No question or query is ever too much to ask. We would especially like to thank Joanne, Sean and Natalie who have assisted with the whole process of us moving into our beautiful rental! Thank you for all your help!
5/5
GoogleSyd, James and the team were an absolute pleasure to deal with from Day 1, we bought a property they were marketing and throughout they were helpful, cheerful and did their utmost to ensure the purchase went smoothly. Would highly recommend!
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Scott.
1/5
TrustpilotBooked to view a property in bradley…
Booked to view a property in bradley stoke by someone called Joe. He rang in the morning to confirm, we went for our viewing for no one to turn up for at least 10 - 15 minutes late, then he didn't have the keys and had no idea how to get in and said his phone doesn't work. He then walked off after cancelling our viewing, soon after another couple turned up to view the property and they were there to meet the same agent who they called to come straight back, he came back and give the same excuses to the next couple
2/5
TrustpilotBedminster office
Bedminster office - I had hoped that this one would be different. But if you like inaccuracies with details and not being able to explain their processes then they are for you. When I complained I was told that they'd followed their processes but it seems that they like to kept that information to themselves.
5/5
TrustpilotI have been renting through this this…
I have been renting through this letting agent for almost 2 years now and it has been an amazing experience so far. The property manager Nathaniel Allibone has always being prompt with reported issues and recently made sure that an urgent repair issue was completed on time. .They take maintenance repair issues serious and are reliable to get quality services. I recommend their service to everyone.
1/5
TrustpilotAvoid!
If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.
5/5
GoogleSyd and his Team worked promptly to help us sell our house and purchase one within a quick turnaround. Nothing was too much trouble and Syd always went out of his way to help us with extra viewing and selling our house within 7 days! We couldn't have done it without the whole team at R A Bennett's in Dursley. Thank you once again!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotMr Ryan smith.
Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative.
1/5
TrustpilotAvoid, none professional
If I could, I wouldn't give even one star. The agency/agent worked on behalf of one of owners, helping to delay and stalling the sales process for one owners benefit. And personal gain, as recieving money for this from said owner. Often not replying, selective replies, replying with delays once recieve instructions from other owner.
1/5
Trustpilot* AVOID as much as possible!
* AVOID as much as possible!Regret having had anything to do with the Downend branch.So many times they agree with you on something on the phone, but then deny it completely. Terrible service for our check-in, check-out and any communication about ending the tenancy.** DODGING a lot!I used zero deposit and they used COUNTRYWIDE to do the check-in and check-out report. The check-in report was concise and had super low-quality pictures and general comments while at the checkout they did a comprehensive bit-by-bit report with loads of dodgy comments on issues with furniture that existed before! Even of the things that were not mentioned in the check-in report. They tried to make a big claim for a deposit based on this!
5/5
TrustpilotThus far- happy with the experience in working with Natalie
Thus far we are very happy with the care and attention that Natalie from TaylorsCountrywide Oxford has provided. When faced in taking over the Agency of a flat with sever mould problems, which has been ignored for months by the previous Agency- Natalie jumped in to move things forward with the landlord and get things fixed. The problems are not fixed as of yet- so I am hopeful, but cautious in waiting for the problems to be fixed. She has been kind, attentive and understanding as we have worked with her. We are so very thankful to have an Agent who seems to care to take care of us at the renters and the landlord.
1/5
Trustpilotoxford - Absolutely useless and infuriating
Absolutely useless and infuriating - they feed you empty promises and lies constantly saying they have done what you asked and then you realise they actually never did - over and over again rinse and repeat - they will NEVER respond to your issues with the house you rented unless it is an emergency that will damage the house never mind that it is a risk to your health unless you literally ring them up every day multiple times for 2 whole infuriating months and then eventually maybe they will do something after you say you will put in a formal complaint but not after they tried to gaslight you first saying nothing is wrong
1/5
TrustpilotGDPR Violations
The Aylesbury branch handled a single inquiry. They decided this was enough to add me to mailing lists and bombard me with spam. They have zero understanding of GDPR. Customers must opt-in for mailings. I never opted in. Their unsubscribe fails. The sending e-mail is not monitored either, so it is impossible to unsubscribe.I blame Countrywide - their owners, for inadequate oversight of their subsidiaries. Interestingly Countrywide fails to publish any public privacy policy. All major companies do so and include a clear e-mail where users can send in privacy concerns. This speaks volumes.Unless this gets sorted immediately I shall report them to the ICO where they may be subject to fines of up to 4% global revenues.
5/5
TrustpilotTaylor’s in Torquay headed by Paula
Taylor’s in Torquay headed by Paula , they were helpful, professional , supportive and I can’t rate them highly enough
5/5
GoogleNaomi, Syd and Kayleigh - thanks for being a pleasure to deal with on the contract chasing of a particularly lengthy chain and complicated chain. Always helpful and returned my calls to keep us well informed. Would not hesitate to recommend the team. X
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleSold and bought our new property through RA Bennett in Dursley. Received great service from Syd and Simon from start too finish. They sold our house the day we put it on the market for the value we wanted. This helped us to secure the proprty we wanted. Can't thank them enough for all the support they gave us and kept everything moving when we experienced a few unexpected difficulties. They've since gone on to sell my daughters house with the same efficiency. All in all a great experience and valuable service for any housemover. Highly recommend.
Thank you Ali for your wonderful 5* review. It is great to read that you had such a positive experience buying and selling though RA Bennett in Dursley and even advised your daughter to do so! Thank you for your great recommendation and I will, of course, make sure your your kind words are forwarded to the branch team. Best wishes, Scott.
1/5
TrustpilotRENTER BEWARE
RENTER BEWARE, over two months and still waiting for our deposit of over £2,000 to be returned, this after going out of our way to insure the house was professionally cleaned before we exited the property and showing numerous new prospective clients around when the agent never turned up. E mails not responded to from the Northampton office, asked for manger’s contact details, no response. Absolutely disgraceful customer service. 20 Hillbeck Grove, Middleton, MK
1/5
TrustpilotI rented a flat from Taylor’s for my…
*****Avoid****_0 star I rented a flat from Taylor’s for my daughter in Bicester for 8 months. The service I received was appalling. Firstly to speak to anyone at the branch is almost impossible. Calls are never answered, and if you are lucky you may have your call answered after several attempts to contact them.When you query something you are promised a call back which never happens. I have currently been waiting for a deposit refund and still waiting when the flat has been checked over more then 3 weeks ago and I have been told £100 will be deducted from my deposit for cleaning although it was left in a better state than when I became a tenant at the property.Avoid at all costs as I am sure there are other agents out there who are more thorough. Save yourself the stress!!! No response from Northampton office no response on sent emails and the phone calls just goes on messaging service left 100 voicemail and email still no response bloody jokers..I will be raising a complaint soon as I am back on the UK..
1/5
TrustpilotThis is the most incompetent and…
This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible
1/5
TrustpilotDo not let/ sell with this company…
Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.
1/5
TrustpilotShit company
Spent a year in a house share where they did nothing to remove an awful tenant who stole food and caused aggravation that several had to leave early.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
RA Bennett & Partners's Stroud office has 103 reviews across two platforms: 18 on Google, 85 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
RA Bennett & Partners Dursley is rated 2.8 out of 5 across all 103 reviews, and 4.6 out of 5 on Google from 18 reviews, checked 9 October 2026.
RA Bennett & Partners Dursley, Waterloo House 7 Long Street, Dursley, GL11 4HL, Stroud GL11 4HL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.