Trusted Agent profile · Stroud
★★★★★
236 reviews across 1 platform
16 High Street, Stroud, GL5 1AZ
Leaders Lettings's office in Stroud, at 16 High Street, is rated 4.5 out of 5 across 236 reviews on 1 platform, including 236 Google reviews rated 4.5.
Every review we hold for the Stroud office, from every platform, shown as written. First names only.
5/5
GoogleJasmine Simpkins provided an excellent service from all points of viewPositiveResponsiveness, Quality, Professionalism
Dear, John Dennis, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleExcellent service throughout. Chris was very helpful.
5/5
GoogleAs usual, amazing customer service from the letting team. Adam J and the team are by far the best estate agent I’ve ever dealt with.
Hi Sam, thank you so much for your positive comments about the Leaders letting team at Stroud. We are so happy to hear the team have been able to provide you with such amazing customer service throughout your experience and that you think so highly of them. We will pass these comments onto the team who we know will be thrilled to have received such wonderful feedback. Kind Regards, Leaders
5/5
GoogleRenea and Sophie have been very helpful throughout my tenancy and exit at the end of my lease. I would recommend their services unequivocally.
Hi James, we appreciate your positive review about your recent experience with Leaders Stroud as a Tenant, we are delighted to read that Renea and Sophie had been able to offer you so much help throughout your Tenancy and also during the check-out process. We will pass your comments onto the team. Thanks again for your review as well as your recommendation, we hope you have an amazing day! Kind Regards, Leaders
5/5
GoogleLiaised with Daniel who was great and very responsive to my queries. An overall smooth process.
Dear Igland, it was great to receive this review about Daniel at our Leaders Stroud branch. We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleLeaders managed to find a good quality tenant within 3 days, excellent servicePositiveResponsiveness, Quality, Professionalism, Value
Hello Ross Hampton Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleWe received great service from the team at leaders. Adam in particular was extremely helpful throughout the process.
Hello Wayne, we appreciate you taking the time to leave us this feedback. We're so happy to hear what a great level of service you received and also how helpful you found Adam to be throughout your dealings with him. We will relay these comments onto Adam. Please do not hesitate to get in touch if there is anything further we can do to assist. Kind Regards, Leaders
4/5
GoogleWith what's going on in the country, everything was satisfactoryPositiveQuality
Hi Peter Spratt, Thank you for the great review of our Leaders Estate Agents Stroud team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleGreat visit together with Daniel yesterday in Stroud! Very proffessional, thanks.
Dear, Gilles Vie, we are very happy we could provide you with a positive customer experience. Kind regards Customer Relations Team
5/5
GoogleUnderstood our requirements, provided an efficient and good quality service. Would highly recommend.PositiveResponsiveness, Professionalism
Hi Victoria Wills, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Stroud. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Stroud
5/5
GoogleSuperb branch, shayler and the team couldn't do enough to help, communication superb thank you
Hi Chris, thanks for taking the time to leave us a review. We are so happy to read that Shayla and the team at Stroud have been able to provide you with such a great experience. We will pass your comments onto the team to make them aware of your thanks. Kind Regards, Leaders
5/5
GoogleProfessional and friendly service alk went smoothly. Thankyou.
Hi Heather Coffin, Thank you for the great review of our Leaders Estate Agents Stroud team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
1/5
GoogleWould not have anything to do with leaders.very poor customer service.
Hi Andrew, it's a shame for us to read your comments and to see that our team in Stroud have received a low star rating. We set a high standard for ourselves across our business especially when it comes to our customer service but are disappointed that you feel we don't deliver this. We'd like to speak with you so we can get some more details from you, ultimately we want to see if there is anyway we can turn your experience around and find out how we can improve our service moving forward. If you are willing to do so then please reach out to us on 01344758596 or write to us at customerservice@leaders.co.uk. Kind Regards, Joe, Leaders
1/5
GoogleVery poor follow through with concerns/ problems/issues that were both written and verbal.
Hi Tom, we're disappointed to hear of the negative experience that you have had with our team in Stroud, if you could provide more information to us we would like to know if there is anything we can do to improve your experience with us and if necessary refine our services moving forward. Please either reach out to us via email at customerservice@leaders.co.uk or contact us on 01344758596 as we'd be more than happy to discuss this with you. Kind Regards, Leaders
1/5
GoogleRude and unprofessional. Extremely dissatisfied with the information I received.
Hi Ciara, We’re saddened to read your comments and to learn that you’ve been so dissatisfied with the experience that you have had with us and our team at Stroud, we strive to deliver exceptional service and aim to communicate courteously and professionally at all times so it’s really disappointing to read that we haven’t been able to do this. We’re eager to speak with you about this to get a better understanding of why you’re unhappy specifically around the information you received and so we can improve our services moving forward. If you are willing to do so then please contact us on 01344758596 or write to us at customerservice@leaders.co.uk. Kind Regards, Leaders
5/5
GoogleFriendly staff and quick responses.
Hello Claire Attwoood Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleExcellent professional service through David at Leaders.PositiveResponsiveness, Professionalism
Hi Charlotte Boileau, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Stroud branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Stroud
5/5
GoogleExcellent staff, very helpful! Always lovely to pop into the office!
Hi Phil, thank you for taking the time to let us know about the service you have received from the team at Leaders Stroud. We hope you have a great day! Kind Regards Leaders
5/5
GoogleAmazing service. Thank you to everyone at the Stroud Branch.
Hi Sam, we appreciate you taking the time to leave a positive review about your recent experience with the team at Stroud. We're thrilled to hear that the team have been able to provide you with such amazing service. We will pass your thanks onto the team. Kind Regards, Leaders
5/5
GoogleGreat and helpful staff
Hi Katie, thank you for taking the time to leave us with a review. We are so pleased to read that you found the staff to be so helpful during your experience with Leaders Stroud. If there is anything else we can do to help in future then please do not hesitate to get in touch. Kind Regards, Leaders
5/5
GoogleVery happy with the way Leaders handled our move was all very straight forward. Would rather have paid a deposit than than new deposit insurance scheme, but either way happy with the result.
5/5
Googlehelpful staff, great service offered
Hi Yeshaya, thank you for your wonderful review! We are really glad you had such a great experience with us.
5/5
GoogleTop class service. Would highly recommend. Always prompt to sort out any queries I had prior to letting from them. In future I won't be using anyone else. Thanks guys 👍 …
5/5
GoogleReally friendly team. Shayla took extra time at the end of her day to talk to us about a flat we were interested in and communicated very well throughout the process.
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