Trusted Agent profile · Stroud

Fine and Country Stroud reviews

4.5

★★★★★ Excellent

972 reviews across 2 platforms

17 George Street, Stroud, GL5 3DP

Fine and Country's office in Stroud, at 17 George Street, is rated 4.5 out of 5 across 972 reviews on two platforms, including 3 Google reviews rated 2.7.

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2.7 / 5

3

Reviews on Google

This office

Trustpilot logo

969

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Stroud office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very happy!!

I will be perfectly honest until recently I had never heard of fine and country. Suddenly across my village and the neighbouring one, we had fine and country sale boards popping up everywhere. All with sold signs attached.I decided to give themA call for a valuation. I was over moon with the result. Debbie from the heswall branch is my agent. She had an sstc for me in 6 days! Debbie is not your usual estate agent. I have sold 11 properties so far and have never met an agent like her. I am currently struggling to buy in my area, struggling to find the right house, struggling to get agents to call me back, and to put offers forward on properties that are of interest. Debbie is like a breath of fresh air. She is contactable 7 days a a week day or night. No office hours!.she is honest and very reliable. You get what you pay for and her service is worth every penny. I would highly recommend Debbie and her heswall office. Paul

Paul · 10 September 2020

Agent replied · 12 June 2024

Hi Paul, we're delighted to hear of your experience with us and will be sure to pass on your kind words to Debbie. We're glad you were pleased with her impeccable service and we hope to work with you again in the future.

5/5

Trustpilot

I was extremely happy with the service…Fine and Country

I was extremely happy with the service I received from Fine & Country.James handled the whole process from taking the property on through to selling, with ease and professionalism. Calls were returned very promptly and any queries were dealt with swiftly and with great care, which instilled me with terrific confidence.Nothing was too much trouble and James and his team always went the extra mile providing encouragement and day to day advice and assistance. I am truly delighted that I chose Fine and Country for my sale and I would highly recommend them to anyone looking for an estate agents.I will definitely use the company’s service again for future property sales.Mrs Nichola Hemstock

Matthew · 9 September 2020

Agent replied · 12 June 2024

Thank you for taking the time to leave this great review. If you would like to leave the full name of the agent you dealt with or the office branch, we'll happily pass this feedback along to James and the team. We are glad to hear you were so pleased with our service and hope to work with you again in the future.

5/5

Trustpilot

Superagents!

Our house was on the market for 6 months without selling, then Martin and Rachel from Fine & Country stepped in and found us multiple viewings and a buyer within three weeks. They worked incredibly hard for us, were consistently upbeat and always available to keep us informed about how things were going. An unexpected delay to exchange of contracts caused us a fair amount of stress but their support and experience helped us through and we successfully exchanged. Their service is second to none. The marketing is fantastic, their reach is wide and they are really nice people. They have been worth their weight in gold for us and I thoroughly recommend them. Thank you Martin and Rachel!

Anne · 7 September 2020

Agent replied · 12 June 2024

Hi Anne, thank you for this lovely review. It is wonderful to hear that both Martin and Rachel's hard work paid off and that you were pleased with our marketing. If you could please let us know their full names or office branch, we will be sure to pass this on to them. We are delighted to hear of your experience with us and hope to work with you again in the future.

5/5

Trustpilot

Vanessa was an absolute star she went…

Vanessa was an absolute star she went above and beyond the norm, going out of her way to resolve any of the issues that arose during the selling of my house. After having to move estate agents due to lack of action Vanessa was immediately proactive arranging viewings and a very successful open day. Not only did she sell my house but she also found my future home. Because of the quality of the service when my mother was ready to downsize I had no hesitation in engaging Fine and Country and in particular Vanessa’s service again. Once more she excelled getting over the asking price for my Mother’s property. Thank you

Judith · 3 September 2020

Agent replied · 12 June 2024

Hi Judith, thank you for your fantastic review, if you could please let us know Vanessa's full name or office branch, we will be sure to pass this on to her as we're sure she will be happy to hear you were so pleased with her service. We hope to work with you again in the future.

5/5

Trustpilot

Highly professional, proactive and diligent - thoroughly recommend

I can wholeheartedly recommend Lisa Freer at Fine & Country Sutton Coldfield for her professionalism, enthusiasm and determination in selling our property despite perhaps the most challenging of conditions seen for many years - Brexit/general election/pandemic/lockdown - all of which filled the general selling environment with uncertainty & hesitancy. Despite being unable to undertake physical viewings through the lengthy lockdown period she displayed great creativity in accessing & helping produce varying forms of advertising across the different social media platforms and portals to maintain the profile of our property and find the perfect purchasers for our home. Lisa kept us promptly informed of all viewer feedback throughout the selling process and was extremely proactive in then shepherding it all through to completion, within what in the end was an extremely tight timescale. Top marks!

Sean · 26 August 2020

Agent replied · 12 June 2024

Hi Sean, thank you for posting this positive review. We'll make sure to send your feedback to Lisa. We're glad that despite the limitations of lockdown, you were happy with our service and hope to work with you in the future.

5/5

Trustpilot

Outstanding F&C Willerby

Alice at Fine and Country, Willerby was amazing. She was our seller's Estate Agent but as a buyer, she kept us informed every step of the way and was so very friendly and helpful when it came to the two sets of solicitors. Without Alice, I'm not quite sure the sale would have gone through quite as easily. I wish all Estate Agents were like this. I would highly recommend Alice and her team at Fine and Country, Willerby.

Dr · 30 November 2020

Agent replied · 12 June 2024

Thank you for taking the time to leave this review. We're happy to hear that you were pleased with our service and that with the help of Alice, you were able to complete the sales process in time for Christmas. We'll be sure to pass your feedback back to her as she'll be delighted to hear your kind words. We wish you all the best in your new home and hope to work with you again in the future.

5/5

Trustpilot

Wonderful service always with a smile!

Fine & Country Droitwich have looked after us impeccably from start to finish thro a very difficult and complex sale. They found good buyers for us when the market was tough and were very patient when we failed to find a suitable property to buy. They then quickly found us a number of buyers when we finally found our dream house despite this being a week before Christmas! Us having chosen the most suitable offer they then went far above and beyond the call of duty chasing down the chain basically doing the job of all the other agents! Unfortunately lockdown then happened and again they carried on working when many other agents just packed up and went home! They came up with a solution when the buyers at the bottom of chain lost their mortgage and again when their new mortgage offer stalled due to surveyors not working! This was the most awful stressful time partly due to nightmare buyers and then made worse by covid...but Vanessa and her team made it just about bearable with their kindness, patience, enthusiasm, professionalism, expertise and sheer hard work. I would not hesitate to recommend them to anyone, worth every penny of their fee and more! We are now settled in the forever house of our dreams and I will be forever grateful to Fine & Country Droitwich for making that possible.

Lizzie · 24 August 2020

Agent replied · 12 June 2024

Hi Lizzie,Thank you so much for your feedback - it is wonderful to know that the Droitwich office were such a helpful an professional aid to you during such a turbulent and uncertain time. We are so glad that you are now happily settled in your forever home and wish you all the best in the future.

5/5

Trustpilot

First Class Estate Agents

Fine & Country sold our property where 3 other Estate Agents failed. The Brochure put together by Arma Kang was exquisite. The accompanied viewing by Arma & Pip Holden were extremely professional & we believe, honest & informative to prospective buyers. Our buyers were so impressed with the service that they made a point of telling us. We have no hesitation in recommending Fine & Country, Arma Kang & Pip Holden, as they provided a first class service.

Raymond · 16 February 2021

Agent replied · 12 June 2024

Hello Raymond, congratulations on the purchase of your new home! We're pleased to hear the team at Fine & Country Derbyshire provided you with a five-star service and we will be sure to pass on your message to them.Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.

5/5

Trustpilot

From the beginning to the end

From the beginning to the end, we can't thank you enough, Fine and Country (Norwich) the whole team have been superb, particularly Natasha our main point of contact who saw it through to the end. You were always professional, informative and communicated the progress. Furthermore you were very hands on to overcome the unforeseen obstacles that came along the way. Very happy to have dealt with you, and we will recommend you with confidence. Nick and Mary

Nick · 5 May 2021

Agent replied · 12 June 2024

Hello Nick, thank you for sharing your experience with Fine & Country. We will pass this message onto Natasha who will be so pleased to read your lovely review. If you should ever need to buy or sell a house in the future, we hope you will work with Fine & Country again.

5/5

Trustpilot

Excellent agent

Excellent agent, clear instructions and friendly people. It was one of two estate agents who let us view a house we liked before even putting our house on the market, unlike other agents who would not allow that. Theirs was the first house we viewed and we knew immediately that it was it! Just perfect for us. They helped us to keep in touch with vendor via email without fail. I would recommend them.

Combi · 9 November 2021

Agent replied · 12 June 2024

Thank you for your review. Please could you make an edit to include which branch you dealt with? That way the office can get the recognition it clearly deserves. Thanks again for your recommendation too.

4/5

Trustpilot

Great experience buying from. Fine and Country Jersey

Bought my dream home through Fine and Country Jersey. Kate Ghazi went to great trouble to secure the house for me. The videos that Thompson's and Fine and Country do for the houses they are selling are very useful for remembering the details of the properties

Lucy · 22 April 2024

Agent replied · 12 June 2024

Hi Lucy, thank you for taking the time to review your experience with us, we are pleased to hear it was a positive one. We wish you the best in your new home.

1/5

Trustpilot

Fine & Country are a terrible estate…

Fine & Country are a terrible estate agent and are only a franchise, not the super huge company they claim to be with offices in Mayfair promoting your property.There is only one Director and he has been a Director of another 43 companies and was a Director of student lettings for four weeks so what does that say to you?Take a look on companies house.There is no head office to make a formal complaint to and there is no complaints procedure.As it is nothing more than a franchise each office may vary but in my experience the communication is well below par.They had me waste half a year despite me repeatedly telling them the "buyer" was a time waster.They then changed the marketing blurb without informing me which ensured that nobody would view my property - for months. So if you were going to put your property on the market with Fine & Country do it with your eyes open and check your marketing on rightmove every week to ensure that they haven't changed your details now making your property a lot less attractive with a lot less chance of sale.I wish I had checked reviews and companies house first because I wouldn't have touched them with a bargepole and I still haven't sold because of them and have had to instruct another estate agent.You've been warned!

Julia · 10 June 2020

Agent replied · 12 June 2024

Thank you for your feedback, we are sorry to hear that you have had a dis-satisfactory experience with Fine & Country.I can assure you that our Head Office does exist and in order for us to investigate the matter, please email admin@fineandcountry.com with the name of the office you were dealing with, plus any further details you wish to provide.

5/5

Trustpilot

John Wilkinson - December 2020

Lisa and the team at Fine & Country (Mere Green, Sutton Coldfield) have been excellent during the selling of my property. Their professionalism shown from the initial valuation through to completion was superb. I would have no hesitation in using their services again in the future, and would recommend anyone looking to sell their property to give Fine & Country a try, as I believe that they are one of the best estate agents around at the moment.

John · 27 December 2020

Agent replied · 12 June 2024

Hello John, congratulations on the sale of your property! We're so pleased to hear that you received great service from the team at our Fine & Country Sutton Coldfield office. Lisa and the team will be happy to read your lovely review. Thank you for sharing your experience with Fine & Country and we hope you will work with us again.

5/5

Trustpilot

Thank you Fine & Country Putney!

Marie could not have been more helpful. Her incredible network and constant readiness to assist made all the difference in our journey. Thanks to her, we connected with a fantastic estate agent in our area, which helped us sell our property within a week. Her guidance didn’t stop there, her advice and extensive experience ensured we navigated every step smoothly, including securing the house of our dreams just a week later.Marie even went above and beyond on completion day, waiting late into the evening to personally hand us the keys. Her support continued after the process was complete, always ready with advice and practical tips to solve any issues.Thank you, Sara and Marie at Fine & Country, for your outstanding help and dedication!

Javier · 9 December 2024

Agent replied · 29 December 2024

Thank you for taking the time to leave a review Javier. It is great to hear that you had a good experience with Marie, Sara and the team at Fine & Country Putney. We hope to work with you again in the future.

5/5

Trustpilot

House of my dreams

From first contact I felt that Sue and Tania (Diss office) were in my corner.After I lost my favoured property ( through my own stupidity) I’m pretty sure that I was the first person Tania alerted when it came back on the market. Sue and Tania did everything to make sure the deal went through. When I couldn’t find out what was going on Sue was always able to discover and keep me informed.

Geoffrey · 4 October 2021

Agent replied · 12 June 2024

Thank you Geoffrey for taking the time to review Sue and Tania at Fine & Country Diss. We fully agree that communication is key in the buying and selling process and we are so pleased that you were able to purchase the home of your dreams in the end. Wishing you many happy years in your new home.

5/5

Trustpilot

We decided to put our house for sale…

We decided to put our house for sale with F & C after we considered their valuation the best compared to others. We dealt with Liz and Nicola and can’t sing their praises enough. They are both professional and courteous and went the extra mile to ensure our house was marketed correctly. They lined up an open day on a Saturday and the house had sold by the Monday. Incredible service and would highly recommend.

Helen · 15 July 2021

Agent replied · 12 June 2024

Hi Helen, thank you for your review, it's always great to hear when Fine & Country agents have gone above and beyond for a client. If you can edit your review to confirm the name of the office Liz and Nicola are from, we'd love to pass on your kind words. Thanks again

1/5

Trustpilot

Unethical company that actively…

Unethical company that actively promotes ‘gazumping’. They prompted another offer from another buyer after formally accepting ours and we are now thousands of pounds out of pocket. They agree it wasn’t ethical but said it’s not illegal so we can. I suppose more commission is worth more than having a fair and ethical approach to business.

N · 17 September 2025

Agent replied · 24 September 2025

We are sorry to hear this. Could you please send the office and agent's full name to marketing@hq.fineandcountry.com so we can look into this further.

5/5

Trustpilot

Fine & Country Diss Office

Fine & Country Diss office have handled our sale through to exchange with great expertise and professionalism! Chris Scott valued our property and gave us the confidence that we needed to market our property. We had offers on it after only three days. Tanya Lennard negotiated the sale with her excellent supportive customer service skills and professional manner. The professional after sale service provided by Julie Vassar was excellent and we really appreciate all of her hardwork and support. Fine & Country Diss are a great team thank you for making our move happen.

Julie · 28 February 2024

5/5

Trustpilot

Couldn’t rate this agent any higher

Couldn’t rate this agent in the northern Lincolnshire branch any higher, they were unbelievably professional efficient and helpful during our purchase - special mention to Sherry who went above and beyond and we are beyond grateful! Many thanks

Mark · 26 August 2024

Agent replied · 23 October 2024

Hi Mark, it's great to hear that you had such a positive experience with our Northern Lincolnshire office, I'll pass this onto Sherry also! We hope to work with you again in the future.

5/5

Trustpilot

Fine and Country Rugby Branch Exceptional Service

The length and depth to which Claire and Sam went to not only understand the issues associated with our property, its marketing and selling knew no bounds. They repeatedly accommodated requests to assist the sale and completion of our Grade 2 listed Windmill, Often they went not only the extra mile, but did so with such good grace, professionalism and timeliness that we highly recommend them and their team. Thank you all so much!

Mrs · 9 August 2021

Agent replied · 12 June 2024

Hi Mrs Steer, thank you for your feedback, Claire and Sam will be so pleased to hear of your appreciation of their service. We wish you all the best for the future and hope to work with you again.

5/5

Trustpilot

I’d recommend Debi from Heswall-

I met Debi and knew instantly she was the person I wanted to sell my home. She’s got such a lovely warm friendly style, as well as being super organised and guiding me through the process (I’ve only ever moved once before-25 years ago). She keeps me informed every step of the way and has ensured there’s been plenty of interest in just over one week! Debi from Heswall takes the stress out of house selling! Thanks Deb!

Kelly · 27 August 2020

Agent replied · 12 June 2024

Hi Kelly, thank you for taking the time to leave such a lovely review. We'll make sure to pass this on to Debi. We're glad you were happy with our service and hope to work with you in the future.

1/5

Trustpilot

I approached Fine & Country to discuss…

I approached Fine & Country to discuss selling my property, and the experience has been incredibly disappointing. After an initial positive chat, communication fell off a cliff. I was repeatedly told I’d get a call “tomorrow,” but days and then weeks passed with no follow-up and no clarity.

Kushal · 27 November 2025

Agent replied · 24 December 2025

Hi Kushal, we are very sorry to hear about your experience. We take feedback like this seriously as we strive to ensure our clients feel treated fairly and with respect throughout the buying and selling process. Please could you send us a direct message to marketing@hq.fineandcountry.com with the office and agent's name so we can investigate this further.

5/5

Trustpilot

Fine and Country - Fantastic Service.

The team and Fine and Country were amazing. Professional and always there to help and support with all aspects of the sale. I cannot recommend James and his team more highly. The personable approach was superb. It is not often you come across a team of such kind, helpful, organised individuals whom will do anything to help make the process of sale as easy as possible. You could have not done more - Thank you.

Tony · 17 May 2021

Agent replied · 12 June 2024

Thank you for sharing your experience with Fine & Country. Congratulations on the sale of your new home! We will pass this message onto James who will be so pleased to read your lovely review.If you should ever need to buy or sell a house in the future, we hope you will work with Fine & Country again.

5/5

Trustpilot

Katie and the team were fantastic in…

Katie and the team were fantastic in helping us to sell our house. Katie’s attention to detail, her constant feedback and her endeavour to find us a suitable buyer was first class and the service she provided along with the back up from the other team members (Mandy,Freddy and Declan) was exceptional. Once a suitable buyer was found Katie ensured the process was smooth and stress free and we couldn’t recommend Fine and Country highly enough.

Customer · 19 February 2021

Agent replied · 12 June 2024

Thank you for taking the time to leave this lovely review of the service you received from Katie and the team at Fine & Country. We will be sure to pass this message onto Katie, Mandy, Freddy, and Declan, who will be thrilled to know how satisfied you were with their professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.

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