Every review we hold for the Stroud office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot“My experience with Issy as our…
“My experience with Issy as our property agent was nothing short of exceptional. From our very first interaction, it was clear that Issy is not only passionate about what she does but also deeply committed to ensuring her clients find exactly what they’re looking for. She displayed an outstanding level of professionalism, knowledge, and patience throughout our house-hunting journey. Issy took the time to understand our needs and preferences, making every effort to show us properties that matched our criteria perfectly. Her insights into each property, along with her keen attention to detail, were incredibly valuable in helping us make an informed decision. Moreover, her warm and friendly demeanor made every interaction a pleasure. I am immensely grateful for her dedication and hard work in finding us our new home. Issy is truly a remarkable agent, and I would highly recommend her to anyone looking for a seamless and supportive property search experience. Five stars all the way!”
Prada · 7 April 2024
Agent replied · 12 June 2024
Hi Prada , thank you for the five star review and congratulations on your new home ! Brilliant to see that Issy provided exceptional service and we love that you picked up on her passion for property. We know Issy will really appreciate the kind feedback , Thanks again , Lisa
★★★★★ 5/5
Trustpilot104 maple close
I only dealt with Sarah Robinson very professional in any and all my situations I would be proud to use this company again as I’ve had such a great experience with them
James · 18 December 2025
Agent replied · 25 December 2025
Dear James Hannis, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. Your satisfaction is our priority, and we look forward to serving you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotFantastic Company, Highly Recommend!
Robbie, Rebecca and team have spent the last 6-7 months selling our flat, and I cannot thank them enough for the amount of time and effort they put into selling our property. It was extremely stressful with situations coming up beyond our control but Robbie was always quick to respond and give us peace of mind every step of the way. I would highly recommend them to anyone looking to sell/ purchase a property. Thank you again everyone!
Gemma · 7 May 2024
Agent replied · 12 June 2024
Hi Gemma, what a fantastic review. Thank you for sharing your experience with us, we know that selling a home can be stressful but it's brilliant to see that Robbie has been on hand to try and alleviate some of that stress for you, thanks again for the review and the recommendation, Rhys.
★★★★★ 5/5
TrustpilotProperty Management
I would like to express my gratitude to Monika Lami who managed my property for the last few years before I decided to sell, I have always found Monika to be very helpful and diligent with every aspect of the property management and would highly recommend her as she made everything so easy and hassle free. A big thanks to Monika for all her help!
Mark · 6 December 2024
Agent replied · 22 December 2024
Thank you, Mark, for your kind words! We're thrilled to hear about your positive experience with Monika. Your recommendation means a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotVery high standard of service
We have rented out a flat for several years now and Andrews have always managed the property for us with great professionalism . After a year struggling with a difficult and demanding tenant we were unsure whether to relet or sell . Andrews were very supportive and we opted to rent again . Thanks to the efficiency of the team , we have new tenants ready to move in within a month of the previous one leaving . We have been impressed by everyone but Anisa Haque has been excellent . Her response is quick , her approach is friendly and her knowledge level is high . We are very happy with the service we have received
Jennifer · 25 March 2024
Agent replied · 12 June 2024
Hi Jennifer, thank you for the five star review, fantastic to see that the team have always been on hand to help you whenever required. It's also really pleasing to see that we were able to get you new tenants in a swift timeframe. We know Anisa will be really grateful to read your feedback.Thanks again, Rhys
★★★★★ 5/5
TrustpilotOutstanding Friendly Service
We completed on the sale of our flat in Bath this week and the help and advice we received from the team at Andrews was outstanding from beginning to end. Emily in particular went above and beyond. She responded promptly to any questions we had and her negotiating skills with all the parties involved were exceptional. She was our main point of contact throughout what proved to be a very complicated sale. She dealt with all the frustrations in a very calm and efficient way. We would have no hesitation in recommending Emily and the whole team in Bath to anyone else or asking her to help us in the future. Thank you Emily!
Julie · 25 March 2024
Agent replied · 12 June 2024
Hi Julie, thank you for the five star review. Brilliant to see that Emily was there to help you every step of your sale and we know she will be super pleased to see your kind feedback, especially in what was a tricky situation at times. Congratulations on the sale and we look forward to helping you again, should you ever need us. Thanks, Rhys
★★★★★ 5/5
TrustpilotExcellent service from Bear Flat
I would like to thank Sophia and Emma from Bear Flat for being a delight to work with, and for helping to make buying our first property far less stressful than it otherwise might. I particularly appreciated their patience in answering and responding to all our concerns, and for being not only very professional, but also very friendly throughout the process. I would buy from them again! (But really don't ever want to move - we love our new home).
Jo · 23 March 2024
Agent replied · 12 June 2024
Hi Jo, we really appreciate you taking the time to leave us a five star review. Fantastic to see that the team in Bath were able to help you with everything you needed from viewing all the way through to completion. We are so pleased you love your new home and of course look forward to helping you again should you ever need us.Thanks, Rhys
★★★★★ 5/5
TrustpilotAn honest 1st class experience
A delightfully refreshing great experience from the first viewing of our rental home, to getting our rental home, moving in and beyond. A charming team of honest, straight forward, super helpful kind people made the entire experience a pleasure. The house was a quality find and the attention to detail to all those things to ease stress was beyond my expectations after previous experience with another estate agent with many more years experience! I will never use them again now I know how this business can be done. Highly recommend.A special mention to Isa and Jenine, both fantastic.
Lietta · 22 March 2024
Agent replied · 12 June 2024
Hi Lietta, thank you for the five star review. Great to see that the team were on hand to help you every step of the way from first viewing to settling into your new home. We know moving house can be a stressful time so it's pleasing to hear the team were able to try and negate some of that pressure for you and make everything as easy as possible, thanks, Rhys
★★★★★ 5/5
TrustpilotHats off to Molly and Shannon in Downend Andrews
Molly and Shannon in Downend branch have already proved we made the right decision choosing Andrews as our property agent over and over again. We were having our vacation in Paris and got into a troublesome situation while going to our next tenancy. They always made us rest assured that they will help us in this matter and they really did. They always went an extra mile beyond their job to help us solve the matters with our previous tenancy. Specially Molly kept the things in the track and was updating me and supporting me during a very bad day I was having in Disneyland. They always cared with a great humanity.We will never forget it. Hats off to them. You will be never disappointed of Andrews Downend and we will always choose them.
Nadeera · 22 March 2024
Agent replied · 12 June 2024
Hi Nadeera, thank you for the five star review. Great to see that even in times of difficulty the team in Downend, particularly Molly & Shannon have been able to help you out whenver required. We know they will really appreciate your kind feedback, thanks again for sharing, Rhys.
★★★★★ 5/5
TrustpilotI have rented my property out via…
I have rented my property out via Andrews (Southfields) for over ten years. The experience has generally been very positive. I am lucky with the agent who manages the property for Andrews, Michelle Smethurst, she looks after everything beautifully. I can honestly say that Michelle is SO conscientious, quick to address and resolve any problems and quick to reply to any queries I may have. I have every faith in her and I don’t say that light. I hope Andrews appreciate her qualities.
Emma · 20 March 2024
Agent replied · 12 June 2024
Hi Emma, what a fabulous review, fantastic to see that you've had such a good experience with Andrews for over a decade and that Michelle is always on hand to help with anything you need. Thanks for your continued trust, Rhys.
★★★★★ 5/5
TrustpilotHighly recommend Greg at Andrews!
Andrews Lettings are a very easy and very friendly letting agency. My tenancy is coming to an end and Greg sent me an email to let me know we also spoke on the phone as it was much easier to renew my tenancy. Greg was so friendly, polite end very fast and efficient in getting everything sent over to me my tenancy was renewed today as I am writing this positive review. We only spoke yesterday so a very quick response time. I highly recommend Andrew’s letting agency and I highly recommend Greg for his quick response in dealing with important things.
Sam · 19 March 2024
Agent replied · 12 June 2024
Hi Sam, thank you for leaving us a five star review. Fantastic to see Greg and the team have been so helpful renewing your tenancy and responding to you promptly, Thanks again , Lisa
★★★★★ 5/5
TrustpilotWon't feel disappointed with Andrews Westbury on Trym
Despite being very nervous as a first time seller, and especially selling under a POA, Claire and Ashley at the Westbury on Trym branch in Bristol made the whole experience smooth and pain free. Both kept me up to date with developments and were honest regarding the issues surrounding the house and how it would best be sold. I would definitely recommend Andrews as a Estate Agent for anyone considering selling a property. Many thanks to the both of you :)
Caroline · 19 March 2024
Agent replied · 12 June 2024
Hi Caroline, thank you for the five star review. Fantastic to see that the team in Westbury on Trym kept you up to date with everything each step of the way in what can be a daunting time, great to see you had some excellent advice and were able to make an informed decision about the sale. Thanks, Rhys
★★★★★ 4/5
TrustpilotMonika
Monika is a shining star at Andrews and has helped me with the management of my property. She always responds very quickly and has been very helpful in addressing my concerns. I really appreciate the time she puts in to help me when needed. She has corrected a lot of errors made by other teams within Andrews who I have been less than impressed with. However because of her helpfulness and diligence she (and Tara) have made me decide to stay with Andrews where I otherwise might have left. Thanks Monika for all you do!
Maisie · 7 March 2024
Agent replied · 12 June 2024
Hi Maisie, thank you so much for the fantastic review! Great to see that Monika and the team have been on hand to help you out whenever required and even resolve issues from elsewhere. We know Monika will really appreciate your review and continued trust in her to deliver you a superb service. Thanks, Rhys
★★★★★ 5/5
TrustpilotExtremely good service from Andrews
I was looked after by Nick Woore, who was extremely responsive and professional. We originally agreed the sale in November, but unfortunately we lost our buyer. The original agreement then fell through but when we managed to sell our house Nick very kindly renegotiated with his seller and resurrected the deal. We have now exchanged contracts and everything is sealed. I would like to thank Nick for his communication throughout and would highly recommend the service.
Chris · 22 May 2024
Agent replied · 12 June 2024
Hi Chris, what a great review. Congratulations on finding your new home and it's brilliant to see that Nick was on hand to help you on both occasions and your experience was ultimately a positive one. Thanks again for your feedback, we know Nick will really appreciate it, Rhys
★★★★★ 5/5
TrustpilotI had a great experience with the…
I had a great experience with the estate agents at Andrews. Cat and Ed were incredibly helpful and responsive throughout the whole process. They took the time to answer every question and query I had with quick responses. I would highly recommend anyone looking for an estate agent and will certainly use their services again in the future!
Rhiannon · 1 June 2026
Agent replied · 5 June 2026
Hi Rhiannon, thank you for your wonderful review! We're thrilled to hear that Cat and Ed provided you with excellent service. Your recommendation means a lot to us. We look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotExcellent Service from Andrews Estate Agents, Thanks to Connor Edney and James Hawkins!
I recently had the pleasure of working with Andrews Estate Agents, and I couldn't be happier with the service provided by Connor Edney and James Hawkins from the Reigate branch.Connor Edney's dedication, energy, and honesty truly made the entire experience pleasant and stress-free. From the moment we started working together, Connor demonstrated a remarkable level of professionalism and promptness. His understanding and reassurance throughout the process were invaluable. I felt heard and supported every step of the way. Connor's excellent service exceeded my expectations.James Hawkins also played a crucial role in our journey with Andrews Estate Agents. His promptness and proactive approach were commendable. James kept me consistently updated and went above and beyond to suggest properties that aligned perfectly with what I was looking for. In fact, the property we eventually fell in love with was one of James's recommendations. His proactive service made all the difference.Overall, I highly recommend Andrews Estate Agents, especially Connor Edney and James Hawkins, for their exceptional service, professionalism, and dedication to ensuring a seamless experience for their clients. Thank you both for your support!
Senay · 1 March 2024
Agent replied · 12 June 2024
Hi Senay, what an amazing review. Brilliant to read the lengths that Connor and James went to in order to help you find your dream home. We are so pleased to see we helped you find your dream home. Thank you so much for sharing your experience with us, Rhys
★★★★★ 5/5
TrustpilotProfessional service
Shamiya was waiting for me at the property, and was friendly and informative. I did not put an offer in for the place she showed me as ultimately I decided it was too far from my kids school. This was no reflection on shamiya, who was very professional. When I booked the viewing, this was done with another colleague of Shamiya’ who was equally friendly and professional. I’d highly recommend this agency.
Natasha · 29 July 2024
Agent replied · 24 August 2024
Thank you, Natasha! We're delighted to hear about your positive experience with Shamiya and our team. Your recommendation means a lot to us. Best of luck with your search!
★★★★★ 5/5
TrustpilotMonika
I have used Andrews at Barnet to look after my property for over five years. I am an overseas landlord living in France so it is very important for me to have an agent I can trust to look after both my property and the occupying tenant(s). Monika the property manager is outstanding responding to any queries I may have quickly and efficiently. Monika is always very polite and helpful her customer service is exceptional. I have no need or desire to use an alternative agent and would highly recommend Andrews to take care of your property especially if you are thinking of a management service.
Anne · 28 February 2024
Agent replied · 12 June 2024
What an amazing review! Thank you for the detailed feedback and thank you again for continuing to trust us to manage your property over the years. We know Monika works incredibly hard to keep both landlords and tenants happy, so will really appreciate seeing your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotVery good experience with Worc.Park branch
We had a very good experience with Andrews Worcester Park in Jan/Feb '24. Kinga and Sameer responded to our enquiry swiftly enough on the same day and we arranged a viewing. The viewing was relaxed and not pushy. Our questions were answered and the ones they didn't know they said they would work on. The process from previous experiences was welcome when completing their form and they were quick to respond once it was submitted. The follow up validation process online was good too. We managed to get good response, patience when needed and communication open at all times. Ben gave us a call too in their absence and was a little nervous about transfer deadline but once discussed he was supportive. A big thanks to Kinga for getting us a revisit to measure and assure ourselves of what we had previously seen and now we had signed. Happily recommend working with them and Andrews Worcester Park given this experience.
Brett · 24 February 2024
Agent replied · 12 June 2024
Hi Brett, what a fantastic review! Brilliant to see that you've had such a great experience with the lettings team at Andrews Worcester Park, we know the team will really appreciate you sharing your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat Property Management
It is my pleasure to recommend and thank Andrews Property Group and particularly Ms. Sydnie Chesley, Senior Portfolio Manager, and her team for handling the operational affairs of my property in South Croydon, London, UK.I have employed Andrews Management for 7 years and Sydnie is now my primary Property Manager. She displays great talents in conflict management with skill and experience in all areas of the housing business. Her sense of urgency to respond to us is very impressive, and she demonstrates an amazingly positive attitude in all situations, with my tenants and with me the Landlord alike.Curtis L. Howe, MBA, BEng (Hons)(Landlord)
Curtis · 24 February 2024
Agent replied · 12 June 2024
Hi Curtis, thank you for the recommendation and thank you for continuing us to deliver an excellent level of service to you over the years. Brilliant to see that Sydnie continues that lasting trend and is able to resolve any issues promptly for you and your tenant. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews Lettings and Management
Andrews appear to have recently reorganised their operational structure for the lettings and management side of their business. A gret improvement. You are now easily able to contact relevant personnel direct, to discuss and resolve any issues. The individual personal service, help and advice offered by Jennifer Jones at their regional property services office in Headington, Oxford was first class. This involved several issues prior to Christmas period, where seperate call outs for both plumbing and heating, were dealt with promptly and efficiently, with the minimum of inconvenience for my long standing tenant. More recently, legal advice and help on a tenancy contract was given with equal professionalism.
Roger · 23 February 2024
Agent replied · 12 June 2024
Hi Roger, thank you for the review. Fantastic to see recent changes having the positive impact intended. We know that Jennifer will really appreciate your kind feedback and it's great to read that her efforts have been recognised by yourself. Thanks again, Rhys.
★★★★★ 3/5
TrustpilotEmotionally draining experience
We were first time buyers. I'd say that you'll probably get a fantastic experience with Andrews as a seller, but it was hard to feel protected as a buyer. Andrew and Junior were great at communicating with us, where possible, patient and very cool people in general, but the process was faulty and emotionally draining.Knowingly or unknowingly, the advertised sq meters and property ownership was wrongly advertised. We only found this out after having hired a lawyer and initiated the purchase process. This is illegal and it really showed that there was no due diligence made. In a year where it was so hard to get mortgages, we were pressured to stick with the purchase, now half the advertised sq meters, as our offer in principle would expire and would put us in a very difficult position if we were to start a new process, not to mention all the costs we had invested already. We were also consistently advised not to have a survey done when the property has massive issues, as we now know. We then had issues with the seller not allowing us into the property to inspect, so we had to have our lawyer involved, but it was all very hard. It should have been made easy and comfortable for us to inspect the property we were about to buy.By the time we actually bought it, we hadn't seen the property in 5 months, which is just not right.Andrews worked very hard to make all of this happen but the seller had the upper hand and respect at all times, not us.
Ana · 9 February 2024
Agent replied · 12 June 2024
Hi Ana, thank you for the review, we appreciate you taking the time to leave such detailed of your experience. We have passed your comments onto the relevant member of staff in order for us to investigate your dealings with us and how/if we could have improved our service to make it the full five stars. Thanks, Rhys
★★★★★ 5/5
TrustpilotRaluca has been the best property…
Raluca has been the best property management officer I have ever dealt with. As a tenant who had a rude letting agency. She has shown me that every tenant should be treated well and with dignity. She gives the best advice, very approachable and kind. It has been a pleasant experience since I started talking to her. She is a great asset to the company. An employee for keeps!
HEART · 30 August 2024
Agent replied · 22 October 2024
Thank you for your kind words about Raluca. We're delighted to hear about your positive experience, being treated with respect and getting good advice is all part of our service.
★★★★★ 5/5
TrustpilotAndrews Worcester park were great…
Andrews Worcester park were great during our purchase recently. They were always responsive, great communicators and answered all questions. They helped keep the sale moving and would contact solicitors regularly for updates on the chain. Jessie from Andrews was particularly fantastic!
RfSneddon · 15 September 2026
Agent replied · 23 September 2026
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Andrews Worcester Park. Jessie and the team are delighted to have been of assistance. We appreciate your kind words and look forward to serving you again in the future! Best wishes , Lisa
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