Trusted Agent profile · Strood
Verified
★★★★★
1,191 reviews across 2 platforms
109 High Street, Strood, ME2 4TJ
Part of Robinson Michael & Jackson, see every office.
Robinson Michael & Jackson's office in Strood, at 109 High Street, is rated 4.9 out of 5 across 1,191 reviews on two platforms, including 1,175 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of seven awards Robinson Michael & Jackson won in 2026.
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The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Strood office, from every platform, shown as written. First names only.
5/5
GoogleMichelle Wilkins was fantastic from start to finish, she responded quickly to every question we had & solved our issues easily. Thank you for making our house sale so easy Michelle..PositiveResponsiveness
Hi Laura, Thank you for your kind words. We are pleased that Michelle has made your experience a pleasurable one. We wish you all the best. Many thanks.
5/5
GoogleFantastic service received from the whole team at RMJ Strood, communication was great and any questions I ever had were answered promptly and efficiently. Following the sale of my home, Charley who was dealing with the progression was amazing, a real people person with any concerns always being answered and made stress free. Thanks again to the Team at Strood.
Hi Damian, thank you for your review and feedback. We wish you the very best for the future. Kind regards, Team RMJ Strood
5/5
GoogleI’d like to praise the efforts of the Strood Team! They are currently progressing our house purchase and communication has been impeccable. Buying a home can be one of the most stressful things - their help is making it less so. Special mention to both Jade and Nancey, who have been super helpful. They are friendly, approachable, and no question ever seems too much trouble.
Hi Nicola, thank you so much for your review. We're so pleased that you've had a good experience with us purchasing your new home. Kind regards, Team RMJ Strood
5/5
GoogleShe deals calmly & brilliantly to make sure both buyers and sellers are comfortable. 👍 …
Hi Babatunde, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
2/5
GoogleWe had an extremely disappointing experience with Robinson Michael Jackson in Strood, particularly with Nancey Liddle. The service we received was the worst we've ever encountered. We viewed approximately 10 properties with them, and almost every morning before the viewing, they would call to reschedule, often neglecting to update their system. Sometimes, this resulted in us traveling miles for viewings only to find out they hadn't been scheduled on their system, wasting our time and resources. We mentioned to the Nancey that we’re frustrated that our viewings are constantly being rescheduled and she said that there’s no record of reschedulings on their system. I had to provide screenshot text messages evidence where they had rescheduled multiple times but failed to make a record of it. Nancey's approach throughout was very rude, unprofessional, and manipulative. She pressured us into making a much higher offer than the asking price. When we felt uncomfortable the day after and wanted to view another property to ensure we weren’t getting the short end of the stick as first-time buyers, she told us that we would be causing emotional distress to the elderly couple whose property we had put the offer on. She shouted at us on the phone despite us remaining calm throughout. We would not recommend Robinson Michael Jackson Strood to anyone seeking a smooth and professional property transaction. The lack of reliable communication and professional integrity was deeply disappointing.
5/5
GoogleHad a great chat with Tayla today, she was very helpful.
Hi Natalie, thank you for your review. Many thanks RMJ Strood
5/5
FacebookMy mum has recently passed away,I contacted RMJ who came out to value the property, I decided to let them sell the property on my behalf.They are such a lovely professional group of people. They have made the sale so much easier for me as they are doing everything ,they keep me upto date on a regular basis and I would highly recommend them .well done to the staff at Strood branch your doing a great job. Thank you.Pauline Jenkins .
Hi Pauline, Thank you for your review it's good to know all our hard work has paid off. RMJ Strood
5/5
FacebookMy mum went into a care home last year and it’s been a difficult process, sorting all her belongings and affairs since then. The moment that we decided to put the house on the market with Robinson, Michael & Jackson we knew it was the right choice as they were prompt, courteous and professional from the word go. TJ contacted us and arranged an appointment to get the ball rolling, within a day or so we had our EPC report, details and plans and was on the market. Two days after this RMJ had arranged a two hour slot which lots of viewings that achieved 6 offers! In just under a week of our first meeting we had accepted an offer which was more than we expected. Throughout, TJ and the team have been very professional by calling and emailing to keep us up to date, now we will be dealing with Michelle & Tammy to progress the sale on. I have no hesitation in recommending RMJ as they have made this difficult process much, much easier. Thank you to the whole team for all there hard working so far and we would definitely use them again if we moved.
Hi Kay, Thank you so much for your review. If we can be of assistance in the future please let us know. RMJ Strood
5/5
GoogleYaz, was great help and knows her stuff. Very pleased with customer service and information gained
HI Sam, thank you for your kinds words & review. Kind regards RMJ Strood team
5/5
GoogleHad a great experience with Jack at RMJ, made the moving process stress free and easy.
Hi Kady, thank you for taking the time to leave us a review on your experience with us. Kind regards Team RMJ Strood
5/5
GoogleAccessible, helpful and supportive throughout the entire transaction. Our grateful thanks to Michelle and the team at Robinson Michael & Jackson Strood!
Hi Richard, thank you for your review and we wish you both all the very best for the future. Kind regards, Reece and the team
5/5
GoogleAmazing and so helpful!! Couldn’t have done it without you
Hi Lauren, thank you for your kind review. Many thanks RMJ Strood
5/5
Googlewent in today, all staff were really helpful, best estate agents local to strood.
Hi Scarlett, thank you for taking the time to share a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleContacted Robinson M Jackson as I have a flat where my tenants are moving out. I wasn’t sure if I should sell or let. Still a bit undecided, but have received some really good advice and help. Have always found Robinson M Jackson to be …
4/5
GoogleMet Emma, she was absolutely amazing. She offered great advise and was very helpful when discussing issues about the house viewings.
1/5
GoogleUtterly incompetent! Buyers and sellers beware. Between Nancy, TJ, and Harrison, I have never dealt with a more incompetent group of estate agents. These fraudsters will lie about offers, make up offers to raise prices, not pass on and withhold information. Absolutely ridiculous, steer clear, will not deal with these people again. Their rude on the phone, pretend not to be in the office, terrible with communication. I'd definitely not sell or buy through them.NegativeQuality, Professionalism
Hi GKD, really disappointed to hear this, I have checked through our system and cannot find your details. We work really hard to get 5* reviews and would like to discuss your experience further as we have no record of dealing with yourself. Please contact us to discuss this further via strood@robinson-jackson.com. We look forward to hearing from you. Many thanks.
5/5
GoogleThank you Michelle for all your help and professionalism. I will definitely recommend you and your branch to my friends and family.
Hi Matt, Thank you for your review. Kind regards, Reece and the team
5/5
GoogleVery professional and friendly team. Thank you Alfie
5/5
GoogleVery professional so fast well done Thank you very much for you help….
Hi Yevhen, thank you for your review and we look forward to giving you your keys to your new home. Kind regards, Team RMJ Strood
5/5
GoogleCalled and spoke with Jade yesterday about a property they have advertised. She was very knowledgeable and helpful with all my questions and I would feel confident looking at property’s with her again
5/5
GoogleVery helpful with looking for your ideal property to enable easy property findings
Hi Hilary , thank you for taking the time to leave us a review, we are pleased to be helping you with your property search. Kind regards RMJ Strood team
5/5
GoogleHad a very good experience with Jack easy to speak too great communication
Hi Ellise, Thank you for taking the time to share a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleFrom the moment we met Reece, we felt confident and comfortable knowing he and his team were genuinely committed to helping us sell our home. Reece showed a real interest in our property and went above and beyond to present it in the best …
5/5
GoogleExcellent professionalism with an exceptional sense of the market. I found Reece and the team to be supportive and excellent estate agents. Definitely recommend.
Hi Dedar, thank you very much for your review. We look forward to working with you in the future. Kind regards, Reece and the team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robinson Michael & Jackson, Strood won Platinum; Robinson Michael & Jackson, Rainham won Platinum; Robinson Michael & Jackson, Gravesend won Platinum; Robinson Michael & Jackson, Walderslade won Platinum; Robinson Michael & Jackson, Maidstone won Platinum; Robinson Michael & Jackson, Chatham won Gold; Robinson Michael & Jackson, Sittingbourne won Gold.
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