5/5
GoogleI have dealt with Lex Allan for nearly twenty years and have always found them very efficient and helpful, particularly so when dealing with a problem tenant. I would recommend them to any prospective client.
Trusted Agent profile Β· Stourbridge
Lex Allan Stourbridge reviews
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409 reviews across 3 platforms
The Auction House, 87/88 St. Johns Road, Stourbridge, DY8 1EH
Lex Allan's office in Stourbridge, at The Auction House, is rated 4.7 out of 5 across 409 reviews on three platforms, including 382 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
382
Reviews on Google
This office
25
Reviews on Facebook
Business-wide
2
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Lex Allan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
Google5/5
GoogleVery good customer service. They help me so much.
1/5
GoogleSnotty and show no empathy what so ever would not recommend to anyone. Really need to work on there customer service skills if they wish to keep customers I would not use them again.
5/5
GoogleOut of all of the Estate Agents in our chain, Lex Allan were by far the best. The staff were friendly, helpful and gave regular, accurate progress updates. We highly recommend using Lex Allan.
1/5
GoogleTook them 5 days to contact a landlord and they were quiet rude down the phone every time I called I hated contacting them
5/5
GoogleLex Allan have been letting agents for our property for fifteen years, and they've been excellent. Very reliable, very friendly, and very helpful
5/5
GoogleExtreamly happy with the whole service that's provided. Ive used lex Allan a few times now and will carry on using them.
5/5
GoogleLex Allan helped us find a lovely property with the bonus of keeping our pet dog. Thank you. Anita and Dave Skidmore
1/5
GoogleRating only, no written review.
Agent replied Β· 25 December 2025
Hi Mateo, We take all reviews seriously and are always keen to understand how we can improve. Unfortunately, weβre unable to find any record matching your name in our system. Itβs possible that your review may have been left in error and if so, we kindly ask that for it to be removed. If you have had an experience with us, please contact me directly on jessica.allan@lexallan.co.uk.
5/5
GoogleRating only, no written review.
Agent replied Β· 25 December 2025
Hi Gordon, thank you for the 5 star rating! Weβre delighted to hear you had a positive experience purchasing your new home with us. If you ever need anything in the future, weβre always here to help. Enjoy your new place! From Jess Allan and The Lex Allan Team
5/5
GoogleVery happy with service off lex Alan. Same day response to issues was very good.
5/5
GoogleOutstanding professionalism and support. I cannot fault the service provider by Lex Allan Stourbridge and would unreservedly recommend them:
4/5
GoogleExcellent service, attentive, responsive, good advice given.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery approachable and professional staff, who really do listen and accommodate your needs! First class service ππ» β¦
5/5
GoogleFrom viewing to keys 2 weeks later couldn't fault the service given by lex Allan.
5/5
GoogleGreat service, really helpful and informative throughout my house purchase! Thank you.
5/5
GoogleVery professional, efficient & reliable
5/5
GoogleRating only, no written review.
5/5
FacebookVery honest and helpful people. Great service. I would recommend them to anyone.
5/5
Googlestaff are extremely helpful land friendly very professional
1/5
FacebookNever ever again,buy any property from this company!!!disappointed with the service.
5/5
GoogleLex Allan staff are constantly responsive and professional .
5/5
GoogleTop company who always get things sorted on time.
5/5
FacebookAmazing group of professionals. A pleasure to know.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lex Allan Stourbridge
How many reviews does Lex Allan Stourbridge have?
Lex Allan's Stourbridge office has 409 reviews across three platforms: 382 on Google, 25 on Facebook (across the whole business), 2 on Trustpilot (across the whole business).
What is Lex Allan Stourbridge's rating?
Lex Allan Stourbridge is rated 4.7 out of 5 across all 409 reviews, and 4.7 out of 5 on Google from 382 reviews.
Has Lex Allan won any awards?
Yes. In The Trusted Agent 2026 awards: Lex Allan, Stourbridge won Trusted Agent.
Where is Lex Allan's Stourbridge office?
Lex Allan Stourbridge, The Auction House, 87/88 St. Johns Road, Stourbridge, DY8 1EH.
