Hunters Stourbridge reviews

★★★★★ 1/5

Trustpilot

DO NOT USE THIS ESTATE AGENT

DO NOT USE THIS ESTATE AGENT. On the 18.10.2018 I was appointed to see an apartment at 41 Mill West, Sowerby Bridge, HX6 3JH. (I hope the landlord is reading this)We agreed a time of 16:45 but due to traffic my sat nav advised I would be eleven minutes late. I called the office at 16:25 and after a few minutes of waiting for somebody to answer the telephone I was greeted. I advised the lady I was running late by eleven minutes and was told the agent showing me around cannot wait for me because she finishes at 5pm. I asked why would it be booked with only 15 minutes to spare for viewing and the reply I received from a manager at hunters was “you only get five minutes to view the property. The manager I had the displeasure of conversing with was named Nicola Thompson. She is rude, cocky and full of self importance with no regard for customer service or a potential tennents interest or the landlord of the property who contributes to her salary. I feel I had a lucky escape. I hope her superiors read this as well as the landlord who owns the property I was going to view. She needs to enroll in a customer service role and soon, personally I’d fire her but unfortunately this is what happens when you allow the inexperienced and possibly inadequate into a junior management role. I will post on every review site I can because of this women’s attitude with the hope her bosses react and teach her how to behave towards potential and existing customers.

Mark · 18 October 2018

★★★★★ 5/5

Google

The whole process has been great, even in a difficult selling market. The team have been supportive throughout.

Deborah · 14 November 2023

★★★★★ 1/5

Trustpilot

I can't complain about these letting agents as I signed an agreement not too so that we could get some of our deposit back...

I can't tell you about my experience with a recent let as the only way I could get our deposit back was to agree not to complain about any aspect of the tenancy or the process of charges negotiation. I can tell you to be very careful about using this letting agent. They issue a notice to quit towards the end of each assured short hold tenancy rather than let the tenancy run-on so that they can raise the rent, knowing you are in situ and charge new fees for the tenancy agreement. Scrutinise your inventory and the check-out report in detail. Do not suggest you have any cause for complaint.

Ian · 2 October 2018

★★★★★ 5/5

Trustpilot

Hunters Barkingside

Hunters Barkingside Mark Sherer and his team of staff at Barkingside branch went above and beyond to help sell our house in Clayhall Ilford. I cannot recommend them enough A*

Dale · 1 October 2019

★★★★★ 5/5

Google

I’ve been dealing with Abi with regards to my move. She has been lovely, efficient and really helpful!! ☺️☺️

Reagan · 15 October 2023

★★★★★ 5/5

Google

Harry dealt with our property and was always happy to help and deal with any problems. He was available to speak to when the solicitors weren’t. Harry updated us throughout the process via email and phone. We would definitely recommend Hunters. They were fantastic!

Charlotte · 12 June 2020

★★★★★ 5/5

Google

I was pleasantly surprised at how professional and hard working these guys truly are but with the personal details that made a very stressful time much easier. These guys are head and shoulders above the competition and if I move again I will be using them without a shadow of doubt. These guys worked so hard and did so much to ensure not only my sale but also my purchase went through as painlessly as possible. I was tempted by the internet only agents but I am so glad I went with hunters they truly are the best around. Thank you very much again.

Rich · 13 June 2018

★★★★★ 5/5

Google

When you decide to move it’s probably one of the biggest decisions you ever have to make both financially and emotionally. You’re leaving a house and the place where memories were made and moving into a new home where lots of new memories will be made. Therefore you want an estate agent who gives the process the attention it deserves and Jack from Hunters definitely did that. We’re now in our new home and couldn’t be happier. Looking back there were plenty of ups and downs and between Jack and Sam they were able to keep us sane and get us over the finishing line. I can only speak how I find people and I can honestly say Hunters genuinely care about what they do and I would highly recommend them to anyone.

Nick · 13 June 2018

★★★★★ 5/5

Google

We purchased our first property from Hunters and I cannot fault them or their service. Jack who we spoke to a number of times was extremely helpful - as we were first time buyers we didn't know what to expect, he helped us when we were worried and his understanding was 10/10. We had a very long wait for our house but Jack and his staff always made us feel important and like nothing was ever too much trouble. I would recommended them to anyone. Fantastic.

Lauren · 13 June 2018

★★★★★ 5/5

Google

Steve from Hunters in Stourbridge has been excellent right from the moment he provided a viewing of our new house. He was always on hand and extremely professional. I would definitely recommend Hunters.

Katie · 13 June 2017

★★★★★ 2/5

Trustpilot

Don't expect to get your deposit back…

Don't expect to get your deposit back without a fight if renting from Hunters Stourbridge. We are currently going through the TDS as we were offered £200 rather than our £1500 deposit.

Rob · 8 October 2024

★★★★★ 1/5

Trustpilot

We had so many issues

We had so many issues in our rented property and they never came and sorted them due to this we moved out. We had left our house in a very clean state and only the problems we had when we moved in had been left they tried to take our full bond off us and more. They are horrific and I wouldn’t recommend using them and I certainly won’t be ever again.

Molly · 23 April 2021

★★★★★ 5/5

Google

Cannot recommend Hunters enough, Jack and his team were fantastic from start to finish with what was a tricky sale! Value for money, knowledgeable, hardworking and honest. Wouldn't use anyone else.

Laura · 13 June 2018

★★★★★ 5/5

Google

What can i say about Hunters, apart from absolutely amazing They were brilliant when i bought my house. Nothing was a problem for any of them, they were helpful, friendly, and very good at what they do, i wish them every success in the future. WOW, once again Jack and Steve have done me proud, they have just sold my house for me and organised a new house for me, they're are so good at what they do, "THEY ROCK". Thank you again guys keep up the amazing job you guys do...

Martin · 13 June 2017

★★★★★ 5/5

Google

We have just completed on our house sale, having purchased a property through Hunters. My husband and I have been really impressed by how well Jack and Steve have helped us through the process from the first dealings we had with them. They have kept us in the loop throughout; and went the extra mile to ensure we were able to purchase our house. We would thoroughly recommend and would have no hesitation in recommending them to friends and family to use.

Clare · 13 June 2017

★★★★★ 5/5

Google

Fantastic service! Sold our house within a week of the board going up at full asking price. I highly recommend Jack at Hunters when selling within the Kingswinford area.

Shaun · 13 June 2019

★★★★★ 5/5

Google

Very efficient, professional service at all times and nothing was ever any trouble. Would recommend to anyone I know in the future

Mandy · 12 June 2023

★★★★★ 5/5

Trustpilot

KIRSTIE KAY

This review is for Kirstie Kay for being very helpful and performing her role to a high degree of excellence.I most note John Adlam (partner) made a simple request extremely difficult to facilitate and an unpleasant experience.

Eli · 23 June 2024

★★★★★ 5/5

Google

Outstanding service from Hunters for letting my first buy to let. I was slightly apprehensive after hearing how difficult agencies can be to deal with in this scenario, however my experience was the complete opposite. I could write a page for this review but instead all I will say is if you are within the area, use Hunters and you will not be disappointed. I will use them for all future property transactions. P s. Ask for Stan

Matt · 13 June 2018

★★★★★ 5/5

Trustpilot

Great service

Once again guys 1st class service. Always use these guys. Great price. Always polite. Always on time. And the plus is your car engine is started for you so no cold car to get into. If it’s icy the windscreen is defrosted for you. Thanks again 👍👍

Jayne · 21 November 2023

★★★★★ 1/5

Trustpilot

I made enquiries about a house for sale…

I made enquiries about a house for sale in grimsby , and received a basic could not care less email , it did not answer my question, and hastened to add they have no properties in the price range ,I WONDER WHY????very poor customer service , never again with grimsby branch . They could not even find time to put my name on emails. Thats twice in 6 months they have failed .

David · 18 August 2020

★★★★★ 5/5

Google

Jack and the rest of the team were great every step of the way

Dominic · 14 December 2023

★★★★★ 5/5

Google

From the start to final completion today, I have received first class treatment with Hunters. I would recommend their company to anyone selling their house.

Michael · 21 December 2024

★★★★★ 5/5

Google

Great customer service and experience. They made the whole process seamless

Aderinlola · 12 February 2024