Hunters Stourbridge reviews

★★★★★ 5/5

Google

Jack, Harry and Sam were extremely helpful, reassuring and professional making the sale of our home comparatively stress - free. Local knowledge and support was very helpful and I would recommend Hunters to anyone.

Jayne · 13 June 2019

★★★★★ 5/5

Google

Excellent service from start to finish. Would highly recommend. Jack and Harry helped us through the whole process, including the onward purchase, chasing and speaking to the other estate agents and solicitors. The rest of the team were all really helpful and happy to help as well. Can't recommend enough.

Tom · 13 June 2019

★★★★★ 1/5

Trustpilot

The worst Agency ever

The worst Agency ever. They looking every way to win your deposit. Please do never work with them. I was renting a small studio flat. When i first entered the flat the bath was a bit cracked. I never reported cause i thought they know about that. By the time this cracked became worst and worst. When i left property i did changed the bath with my own costs , i cleaned the property with professional cleaning service. Above that they said me that they put other people to clean it again cause it was not cleaned enough, and this cost was 240 pounds, finally i paid for that as well. Before all of these they said me i need to send keys via post to their agency. I did send it to them. After i payed the bath and the cleaning services, they said me that they need to keep some deposit because the keys has not arrived to their office and i didnt send the proof of postage which they never said me that it need to be posted with recorded post or to send them proof of postage. They are Scams do never work with them guys, they don't care how you feel or anything they just want to steal money from you.

Andi · 3 April 2020

★★★★★ 5/5

Google

Moving into our new place Saturday. My first time renting and Abi has mad it unbelievably easy for us and has been super helpful throughout. Thank you

Zackyy182 · 12 June 2023

★★★★★ 5/5

Google

We mainly liase with Elisha Hennesey. What a gem! . Friendly, Courteous, Consistent, Clear, Patient, Quick and very responsible. Fantastic attitude. Well done hunter Stourbridge, good catch.

QUACH · 12 June 2023

★★★★★ 5/5

Google

Hunters Stourbridge restored my faith in estate agents. Refreshingly professional at every step of the selling process. Gave sound advice and helped us achieve a quick completion.

Ian · 12 June 2023

★★★★★ 5/5

Google

I had a view and support experience with Elisha Hennessy. I think she’s one of ur superstars

Charles · 12 February 2024

★★★★★ 5/5

Google

Thank you hunters and Elisha Hennessey for your excellent service to help us secure our family home!

Daveo · 12 February 2024

★★★★★ 2/5

Trustpilot

Unfortunately once again America…

Unfortunately once again America succumbs to its usual 2-dimensional plots and characters with yet another load of revenge programming loaded with a heavy dose of violence. Predictably, the line is clearly defined between good and evil. Each episode we can look forward to inventive ways in which a healthy cross section of races kill evil Nazis, executing them with catchy one-liners and witty monologues. Most of this garbage rests on a good Jewish teenager who joins a team of what seems like movie extras in order to track down the evildoers and plot their demise.

Stephen · 14 March 2020

★★★★★ 1/5

Trustpilot

Avoid them

Avoid them. They inventing fake offers. Everything is beautiful new and shiny but when you viewing house there is a dog s**t on the middle. Which is fantastic for them.

Grabarz · 16 October 2020

★★★★★ 5/5

Google

All of the Staff are very friendly, helpful and always Professional. In a stressful situation like selling or buying a property they are a great help and support. In my experience their help went above and beyond expectations. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Roger · 12 June 2021

★★★★★ 5/5

Google

Absolutely fantastic service,all the staff are friendly and do their upmost to ensuring the sale goes as well as it can. They keep you updated at every point of the way. Always on hand to help. I would strongly recommend their services to anyone. Thanks again Terry.

Terry · 12 June 2020

★★★★★ 1/5

Trustpilot

STAY AWAY!

I rented a property for 6 months from this company and it’s by far the most horrific and unprofessional company I’ve ever come across. I got my keys and on entering the property you could smell how dirty it was. The carpet in living room had been so badly worn it had holes in it (when I view the property before it had tenants living in it and this as covered by furniture). Some of the rooms were wallpapered. Obviously lack of cleaning done. I did the inventory hive where you tick of the picture taken by the estate a gent matched the description, it did so I ticked it. All this was via email and before I got the keys to actually see it bare. I was horrified at the state of the place and called them immediately. Banister rail was loose, the back door had dropped, the front door leaked, all interior doors were very hard to open, the showers had been leaking as there was mould on kitchen ceiling directly below, boiler lost pressure when the heating was on and much more. They rectified a few things. Now over the 6 months I was there they did get things sorted (4months before an electrician was employed to fix the smoke alarms). Now I did not receive my full bond back as they took money off me £15 for dust on light fitting, and £25 for paint work that had been scratched (previous tennant painted white paint on brown plastic windowsills). I left the property in an immaculate state. It was much cleaner then when I moved in. Besides Annabelle being the most stuck up rude and unprofessional person I also think I’ve been misled and taken advantage of. As i imagine they took bond money off previous tenants for the decorating issues they did not however rectify this and restore the house to neutral decor. I don’t mind find taken off if I have damaged anything but they seem to take your money and not repair anything!

Helen · 4 December 2019

★★★★★ 1/5

Trustpilot

Avoid at all costs bad communication…

Avoid at all costs bad communication problems have to keep chasing them.Agreed figure on Friday to let one bedroom property on Monday increased amount by £750 not acceptable or professional.Still not had proper viewing of property at this point sad to say they least bad experience all round.The only prompt response i had from them was an e.mail with a holding charge invoice attached ten minutes after calling to place an interest in viewing the property 🤔🙄

Gillian · 15 October 2020

★★★★★ 1/5

Trustpilot

Hunters P'Head - Terrible customer service!

My recent experience with Hunters (Portishead) has been very poor and unfortunately, due to terrible customer service, I will avoid ever dealing with the company again. I thought it may be wise to share this review as I genuinely feel houses may not be selling in our area due to a certain persons 'selling techniques'. Every phonecall before and after our viewing with this person was incredibly frustrating. They were very rude, abrupt and patronising. During the viewing both me and my partner were almost cringing at the 'selling technique' , it was all about him and his contacts, very much a bragging opportunity. This was followed with a very patronising quick fire lesson on 'how to sell a house'. If the agent had bothered to actually ask questions about us, he would have learnt that one of us had very extensive property sales experience. Similarly, by asking no questions about us, he didn't sell the house to us, he merely opened the door and identified what the rooms were. No attempt of selling the features to fit our needs, nothing. Whilst I initiated some questions about the property, the agent didn't answer me directly and would always look to my partner when speaking - we both picked up on this seperately and found it to be very rude and came across chauvinistic! The agent wrapped up the viewing by saying he had a cash buyer in next (as to try and scare us), we waited...and guess what, nobody arrived. During the multiple calls after out viewing (some were return calls to his voicemails) this particular agent would respond like he didn't have a clue who we were, (well if he had bothered to use his customer service skills perhaps his memory would have served him better) after re-highlighting who I was, I was faced with short answers in a 'you're wasting my time tone'. I left every phonecall seething at how rude this person really was.I think anyone who has dealt in any customer facing role understands that customer service is key, find out about your customer, what do they do, what are their needs, build a rapport etc.I appreciate we were only viewers but fast forward to us selling in the future - there wouldn't be a chance I would use them as my agent. Safe to say, I will not be dealing with Hunters again.

Natalie · 22 September 2019

★★★★★ 1/5

Trustpilot

MY ADVICE IS DO NOT USE HUNTERS LETTING…

MY ADVICE IS DO NOT USE HUNTERS LETTING IN PONTEFRACT!!!I would prefer to give NO stars to Hunters Letting Agents of Pontefract. They are a shambles, they dont follow best practice in terms of how they deal with those people that sign agreements with them. I rented a property in the area being charged £700 pcm for a 3 bedroom house WITH garage I was very specific I needed a garage. the house had this and i was informed that everything had been checked at the property when I went to sign the contract. Moved in no working cooker, fridge or freezer, had 3 water leaks from bathroom (that I didnt use) into living room. Also no ability to use the Garage as they didnt give me a remote control for it for nearly 3 months and when they did it would not open but I had a manual handle to wind up and down (but the garage was full of builders rubbish), but of course they said they had checked and it was ready to move into. At the end of the tenancy they deducted £90 from the deposit for pet hair in the main bedroom (Ihave a cat which was always sleeping in its bed on the ground floor plus dead flies on the living room floor). No monies back however for the lack of the garage!! I then overpaid by mistake a further months payment and instead of sending back the full amount of £700 the deducted monies for some reason, no explanation to me. THEY ARE NOT BIG ON COMMUNICATING!!! People may think this is not true, I can prove all of this - there is more but i simply cannot be bothered to put it here. Will be taking legal advice.

Linda · 5 September 2019

★★★★★ 1/5

Trustpilot

Accept no responsibility for misselling

When we purchased our house through Hunters they marketed the property as having a 1.5 acre plot. Since purchasing we have subsequently found out this 1.5 acres is actually less than 1 acre. We have raised this with Hunters who do not consider they have done anything wrong. We have gone through their escalation process for what it was worth and they refuse to accept any responsibility. We are taking further action to understand what laws Hunters have actually broken around misspelling but if anyone has any advice feel free to comment.

Phil · 30 August 2019

★★★★★ 5/5

Google

Excellent service from a great team. No issues at all. Very friendly, helpful and attentive. We would recommend them and/or use them again, although not just yet. Many Thanks to Sam, Jack and Steve.

Mark · 13 June 2018

★★★★★ 5/5

Google

The thought of moving was very stressful for me hence why I put it off for so long. Jack totally put me at ease , he didn’t pressure me into anything and I felt 100% supported along the way. The team at hunters kept me up to date with all developments and have made the whole process a nicer experience. The team are professional and genuinely have the interests of their customers at heart. They will do anything for you and nothing is too much trouble. I would totally recommend them to anyone looking to sell their house in the future.

Helen · 13 June 2019

★★★★★ 5/5

Google

Have had such a brilliant experience of selling our home with Hunters. Lots of interest from the offset with Jack earmarking our property for their house hunters as well as Facebook and Rightmove interest too. We had one set of evening viewings and sold the house above asking price the very next day! Couldn’t of been happier as it made it all so easy. Jack did a brilliant job of keeping both our buyer and ourselves in the loop throughout as well as helping us with our own purchase too. Anyone looking to buy or sell should look no further!

Stacey · 13 June 2019

★★★★★ 5/5

Google

An excellent service from Jack and his staff. From the details Jack produced we had immediate interest and we sold our house in three days. We had plenty of follow-up calls to ensure everything was going through smoothly. Would definitely recommend Hunters to anyone contemplating selling their property.

Doug · 13 June 2019

★★★★★ 5/5

Google

5* service from hunters from start to finish - especially from Ellis. The team are fab, from the word go have gone the extra mile to provide information and kept me up to date throughout the whole process. Would highly recommend to anyone!PositiveResponsiveness, Quality, Professionalism

Sam · 12 June 2020

★★★★★ 1/5

Trustpilot

Don’t expect any help.

Trying to talk to someone is just ridiculous. No one can do anything and always passes to another person which leads to waiting for a callback that never happens. I called 8 times yesterday hit voicemail each time, was only calling as again the call I was promised didn’t happen.Very happy to be changing to working with another estate agent.

Danielle.A · 7 February 2023

★★★★★ 1/5

Trustpilot

Hot air and horse

My original contract was with Thurman & Rye and was acquisitioned by Hunters part way through, but the staff remained the same. They had two flats to sell, so I offered them 3% if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t market or sell a single flat. They just sat there and hoped for RightMove to create the footfall.Worse still was the brochuring of the properties, they couldn’t spell, got the wrong specs and they couldn’t draw the floor plans properly. Loads of promises and assurances from the start etc, but proved to be a load of hot air and horse.

Lam · 1 November 2018