Trusted Agent profile · Stourbridge
★★★★★
1,349 reviews across 2 platforms
11a St John's Road. Stourbridge, DY8 1EJ
Hunters's office in Stourbridge, at 11a St John's Road. Stourbridge, is rated 3.8 out of 5 across 1,349 reviews on two platforms, including 738 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
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The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
1/5
TrustpilotChristmas ruined
4 weeks ago we reported our oven broke down and until now we still haven't received a replacement. We can't make any plans for Christmas. We wanted to have a nice christmas dinner on Christmas Eve but that's like asking for the moon.
5/5
GoogleI never thought we would be genuinely impressed with an estate agent, but here we are. Ellis at Hunters has been fabulous, he really helped to push our sale through in an incredibly short time frame, we couldn't have done it without him. We will definitely use Ellis again - couldn't be any more impressed!
Hi Kate, thanks for your review. We are pleased you have been happy with the service you received.
1/5
TrustpilotOne star is too much for them
One star is too much for them. I came for a viewing on 08.07 at W4 3AA with Riff Hassain, the address which was confirmed twice: the day before and an hour before viewing. I was waiting for an hour with 6 more peoples and agency secretary replied like: will be there in 5 minutes, or she is inside of the property, she is in the car on the corner as we all called from time to time from different numbers.Nasty disgrace, I have spent time to travel and half of my Saturday on this. No-one even apologies on it, Shame to treat your clients like that
5/5
TrustpilotFriendly, helpful and approachable
From start to finish with viewing, asking questions, getting information for Solicitors, and completion the team have been great. They’ve made me feel like no question was too silly, given me their time to view the property when needed and they have gone above and beyond in chasing information for me to enable a quick sale. Monica, Antonia and Melanie have been fantastic in helping me and very friendly and helpful. I can not fault my experience as a first time buyer.
5/5
GoogleFantastic service from hunters. Ellis looked after us in a professional and friendly manner keeping us updated throughout the whole selling process. We will definitely use their services again in the future and highly recommend them. Thank you
Hi Abi, many thanks for your review. We are pleased to hear you were happy with the service you received and look forward to hearing from you again in the future.
5/5
GoogleHarry at Hunters has been absolutely fantastic. His communication has been amazing, letting us know at each stage how things are progressing and ensuring we understood everything. Would 100% recommend if you are buying or selling a property
Hi Gemma, thank you for taking the time to leave us a review and we wish you all the best.
5/5
GoogleWe purchased our first property through Hunters and found all the team we spoke to very approachable, professional and knowledgeable. We viewed quite a few properties, several with Hunters and found them to be the best. Special thanks to both Jack's who we found especially helpful and accommodating.
Hi Matt, thank you very much for your review. We wish you all the best in your new home.
5/5
GoogleHunters Stourbridge with Jack Bingham leading the charge sold my late mother-in-law’ s house for us. They got us a good price and throughout the process we were kept informed...esp tricky for us being London based. Jack called and emailed and even chased the solicitors up! No hesitation in our star five 🌟 rating!!! Thank you 🙏 …
Hi Stephen, thank you for your review. We are pleased to hear you were happy with the service you received.
1/5
TrustpilotI am incredibly disappointed
I am incredibly disappointed. The agency passes me a flat in awful condition, full of dust and cobwebs around the windows. Moreover, the paint is going out of the walls, leaving the dark wholes/spots, and it doesn't look very pleasant. The previous tenants left pudding or whatever it was under and around the fridge. I had lost my nails trying to scrape this stinking dust. I have to mention that the top of the fridge was also covered of 5 mm of dust with fat from a cooker, which made it even harder to clean. It took me three days to clean the flat to prepare it to bring my staff. I feel cheated and disrespected. I had texted the agency, and no one even tried to text me back. When I came to the agency, I didn't even hear an apology, but I was told that my expectations/standards are too high and the flat is in a suitable condition. Do I really have too high expectations, guys, or is it just the agency's too low standards?I just regret that I didn't start making the photos and videos at the beginning when it was much worst.
5/5
TrustpilotI recently sold my property in Linnet
I recently sold my property in Linnet Close Thamesmead. The Abbey Wood team were extremely supportive, and their customer service was outstanding. I am grateful to have used them and would highly recommend them.
1/5
Trustpilothunters gravesend are a joke our…
hunters gravesend are a joke our landlord gave them his properties to manage after 4yrs he desided to sell was told by sales team get out we had no deposit back no help for tenent both letting agen and landlord dont care
1/5
TrustpilotUnprofessional
We contacted Hunters Agency to view a house in my local area. The agency was really slack with replying to E-Mails, which shows a red flag from the get-go. After filling in a questionnaire, we asked questions about the property which he didn't know the answers to. Another red flag. So I thought, well, we will view the property anyway and see how that goes. I said that we were only available in the afternoons. He didn't reply. So I emailed again asking if this was okay. It wasn't until the next day he replied with "Apologies for the delay in response, unfortunately the email didn’t send and was in my outbox." So I gave him the benefit of the doubt and was polite about it. He offered 10:15 in the morning, so my partner had to arrange time off work to do it as it didn't seem they would even negotiate a time that would suit us anyway. Another red flag. So we agreed. He then said you will receive a confirmation text with the time and address etc. Now, it's the day of the viewing with only a an hour left until the viewing and we still haven't received the confirmation text of the address or anything. From this awful display of customer service, we shall not be going. The proffesionalism is slack to say the very least.
5/5
GoogleHunters hands down are the best estate agents. Had a really positive experience, from start to finsh.. All I can say is a massive thankyou for making the process of selling my house an easy seamless process..
Hi Jane, thank you for very much for your review. We are pleased to have helped you throughout the process and we wish you all the best.
1/5
TrustpilotOnly use places that give you what you want
rather than try and give limited help, help with what the person actually needs help with in regards to property choice.
5/5
GoogleHunters were a joy to work with. They are very friendly and approachable but also very professional. Sam is an absolute credit to you. I would have no hesitation in recommending you to anyone thinking of moving. Keep up the good work. Kind regards Sharon
5/5
GoogleGreat service from start to finish Ellis Sam George and the rest of the team have been outstanding throughout the whole process
Thank you for your review, Carl!
4/5
GoogleI am satisfied with this agency and especially want to mention Beckie Pearson. She is very kind, responsible and always knows how to help professionally.
Hi Neyla, thanks for taking the time to leave us a review.
1/5
TrustpilotThis is the worst agent ever
This is the worst agent ever. All agents are known for their commitment and trustworthiness, but they lack honesty. Instead of truthfully stating the facts about the property, they always wrap things up or try to deceive the client. I had a very bad experience with this agent.
5/5
GoogleGreat service at Hunters from Beckie Dealt with all our enquiries about letting our property very quickly . Very good service . Thank you
Hi Alison, thanks for taking the time to leave us a 5* review.
5/5
GoogleCannot recommend hunters enough. Purchased a house with help from Ellis. Smooth and stress free throughout the whole process with great communication. Cannot fault!
Hi Steve, thanks for recommending us and taking the time to leave us a review.
5/5
GoogleFantastic company was very helpful with me and my Mrs when we was stressing (Elisha) was there to reassure us and guide us through the whole process. Personally I would strongly recommend using them
Hi Brad, thank you for taking the time to leave us a review. We are glad to have guided you through the process and thank you for your recommendation.
5/5
GoogleJack at Hunters has been amazing from beginning to end. So helpful and efficient. Thanks again for all your help!
Thank you for your 5* review, Lucy. It has been a pleasure to assist you.
5/5
GoogleExcellent estate agents. My move was managed by Elisha who has always been extremely professional, helpful and quick to respond. I would strongly recommend to anybody moving to the area.
Hi Conor, thank you for taking the time to leave us a review. We are pleased to hear of the positive feedback.
5/5
GoogleRecently bought a house through Hunters. Elis in particular was really helpful throughout and kept us upto date thoughout the whole process. Kept in regular contact with all parties involved to help overcome issues that came up along the way. Very satisfied with Hunters service from a buyers perspective.PositiveResponsiveness, Quality, Professionalism
Hi Leah, thank you for your review. Wishing you all the best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Hunters won Platinum in The Trusted Agent 2026 awards.
