Trusted Agent profile · Stourbridge
★★★★★
293 reviews across 2 platforms
4 Hagley Rd, Stourbridge, DY8 1PS
Billingham and Co Estate Agents's office in Stourbridge, at 4 Hagley Rd, is rated 4.8 out of 5 across 293 reviews on two platforms, including 74 Google reviews rated 4.6.
Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotNatalie Fellows - Outstanding Lady
Natalie Fellows who is based at The Dudley Office has gone over and above to help us secure a new property for a family member, I can not recommend this lady high enough and I am sure that Billingham & Co must be very proud to have her as a member of their team, she has been helpful in every way possible from start to finish and I can not thank or praise her efforts highly enough. Thankyou Natalie you really are the best. :)
5/5
TrustpilotSelling my property
After the year of 2020, I think we can all agree that any thing we did was going to be difficult, especially selling a house. This is where Billingham & Co excelled themselves. Their approach to safe guarding myself during the process of selling my house has been spot on. As for the service they have provided, this has been 100%. I had the pleasure of dealing with Senior Sales Consultant Kelly Davis, who has kept me informed, and up to date with the whole house selling process from start to finish. Whenever there were any queries, she was alway at the end of the phone to help answer them ( unlike my solicitor...). I would highly recommend Billingham & Co’s service to anyone selling their house.
5/5
TrustpilotLooking after and selling my house
Billingham & Co have looked after my property for the last five years after I received poor service from my previous agent. The comparison inn service has been marked.When I decided to sell the property, living some distance away they made the process simple and gave me confidence that a good sale would be achieved.If you take lockdown out of the process a quick sale was achieved for a price above what I thought I would realistically achiever. Since the sale was agreed the ongoing communication has been welcome and completion was achieved in good time,Thoroughly recommended.
5/5
TrustpilotService provided by Natalie and Phil…
Service provided by Natalie and Phil was superb in getting my house let out recently. Great communication and expert advice provided, I would highly recommend Billingham & Co for property services.
4/5
TrustpilotNatalie dealt with our first purchase…
Natalie dealt with our first purchase and her communication and updates were great! Made the move stress free and was always happy to help!
Dear Kaya, Thank you for your review it is greatly appreciated and your comments will be shared with the team.
1/5
GoogleMoved in with no shower. unable to use fridge or washing machine as faulty ones were hard wired in the wall. Spent £2000 recarpetting the house - told deposit to be released but took £75 for 'exit fee' as well as nearly £700 on relisting. Terrible - save yourself the hassle and go elsewhere.
Dear Richard Lardner & Lock Key, Further to your review we feel viewing the public should be made aware that YOU engaged our services to seek new tenants in order that YOU could prematurely break YOUR obligations towards the landlord. ALL FEES WERE AGREED IN ADVANCE, the property was LET PROMPTLY and YOU SAVED IN EXCESS OF £2000 in rental payments, council tax and utilities. YOU took it upon yourselves to re-carpet the property at YOUR own expense. YOU chose to leave the fireplace at the property. A checkout fee is common place within the letting industry. Our fees are advertised with every property listing and displayed in our offices. YOU SIGNED AND AGREED ALL FEES PRIOR TO THE START OF YOUR TENANCY. The reason for the 3 day void period was to carry out final inspection, landlord inspection and new inventory. You were aware of this. Maintenance issues arising at the start of / during the tenancy were reported and dealt with promptly. It is not valid to complain about Billingham Cooke for the decisions taken by yourselves, at your own expense. If you feel that there has been an issue with the actual service provided I will be happy to discuss this further. Yours sincerely, Matt Billingham Director
5/5
GoogleI have had a difficult property to sell & am out of country due to lockdown at moment. Jez & the team have been marvelous in helping all they could & all sold now, would definitely use them again . Thanks to all the team
Thank you so much for taking the time to review our services. We're delighted with your 5 Star feedback! Best wishes, The Team at Billingham & Co
5/5
GoogleA big thank you to Matt Billingham for the way in which he handled the sale of our property recently, keeping us fully informed from start to completion and the sale went through very quickly. Thank you Richard
5/5
GoogleJoanne Mason thank you for all your help! Joanne went above and beyond, she was helpful, informative and friendly, nothing was too much for her and my endless questions were always answered! Brilliant service thank you.
5/5
TrustpilotAbsolutely amazing
I would have to say that Jamie at billingham taylor was absolutely amazing. Even when our solicitor let us down at vital stages Jamie took the lead and carried the purchase of our new home right through to completion. I would recommend billingham taylor without hesitation. Thanks so much guys !
Thank you Mr K for your kind review. We always go the extra mile for both our clients and purchasers to ensure that deals are concluded. We are glad that you were happy with the service that Jamie and the team provided. Good luck with the new home.
5/5
TrustpilotExcellent customer service
Excellent customer service, we have used Billingham & Co for some time now, and always find them to be most helpful, nothing is too much trouble for them. I usually deal with Richard, and find him very professional, but also friendly and approachable.We would highly recommend Billingham & Co
Thank you for your kind review it is appreciated. All comments regarding individual staff are fed back and Richard was delighted. Kind regards
5/5
TrustpilotProcess
Really helpful through the whole process, was always on hand if I needed advice or guidance into securing the property I chose. Natalie especially was very helpful through out the whole process, and couldn’t be happier!
Hi Rupert, Thank you for your kind review it is appreciated. I shall pass your comments onto Natalie.
5/5
TrustpilotJust bought my new home with Billingham…
Just bought my new home with Billingham & Co, Natalie was really helpful, friendly and kept me up to date with every stage of the move.
5/5
TrustpilotExcellent Customer Service
Throughout my time using Billingham & Cooke, Matt Billingham and more recently Jeremy Rhead have offered their continual honest advice and support using their vast property experience in my dealings with them. They were both extremely helpful to push through negotiations as easily as they could be and quickly. I have no doubts about using them again in the future. Thanks again.
5/5
TrustpilotWe were delighted by everything…
We were delighted by everything Billingham & Cooke did from the moment they came in through the front door. Giles quickly saw the positives in our house and helped us to emphasise them. Giles & Jezz efficiently & with enthusiasm kept things moving all the time, They even provided us with good advice on the property we were buying. Our family and friends have been very impressed that our move to a new location happened so smoothly without any time wasted from start to finish. Billingham & Cookes drive and professionalism is second to none . They deliver exceedingly good customer service -the icing on the cake was when we went to pick up the keys to our property they presented us with a a beautiful new home hamper filled with everything you might need to enhance your moving day . Thank you Billingham & Cooke we would have awarded you a 6th star if we could .... Carol & Alan
5/5
TrustpilotMy experience of Billingham and Co
I have used Billingham & Co for several years as letting agents and would recommend them to manage a property again. I had challenges in this time as you would expect,but Laura and Richard persisteing resolving issues to my satisfaction.I recently asked the Dudley office to sell my property and I was impressed with the speed and efficiency Jamie and Courtney marketed and sold the property within 2 weeks. Thank you both and keep up the good work !!
1/5
TrustpilotDudley Branch.
Dudley Branch.Very terrible experience with this agency. No respect to potential tenant. During viewing I was asked to remove shoes, which I find logical since I am not walking around my own house with shoes on and I understand that landlord might not want dirt from outside in his/hers property. However property was just finished and floor was full of post construction dust. Lady from this letting agency was already provided with shoe covers, while my socks were collecting all this dust just to dirty my shoes inside. When I have decided to apply to a property, they have kept me disinformed whether or not I can move in, made qualifying tournament type situation treating this like some kind of free of charge reward to the chosen one lucky to live in such property. Later on nobody bothered to contact me on time that was given to me as time of decision whether I qualified or not. The lady that I was taken "care" of had some sort forced politeness and very negative body language. Next week from appointed time I was contacted by a gentleman who stated that I did not qualify providing no reason. The thing I wonder now is whether this situation with decision and attitude was because I am foreign. I would like to also point that I did not even qualify to referencing stage so I can't even tell what was wrong with me. Was it my name? Last name? Date of Birth? Nationality? It felt like I was too primitive foreigner to live in their "modern residence", and kept me as reserve in case nobody worthy would appear.
5/5
TrustpilotVery impressed with the help and…
Very impressed with the help and support I received from Victoria. Victoria kept me updated through out the sale of my house. Would happily us the company again. Very happy.
1/5
GoogleI sent two emails about a property for sale, one asking for more details and another to arrange a viewing. Neither got a reply. I noticed a day or two later that the property was sold so clearly the agent couldn't be bothered to let me know.
Dear Mr Smith, We are sorry to receive your above review. Your enquiry was received on the afternoon of Tuesday 11th January when the property was already under offer. We had a conversation with your UK representative about a viewing on the same afternoon and informed them that the property had been sold. It is reasonable of us to assume you were in dialogue with them and that this information would be relayed to you. The property was subsequently marked Sold STC on the same day. We understand that you are disappointed that you missed out on this property, however, we are selling property very quickly, often achieving in excess of the asking price. Might I suggest that you contact us with a full list of requirements where we can register your details and alert you of similar properties. Yours sincerely, Matt Billingham Director
5/5
GoogleWhat started out to be a nightmare due to the stamp duty break turned out all well and good due to JEZ and the teams professional and good work. Thanks. Stuart & Sharon
Thank you so much for taking the time to review our services. We're delighted with your 5 Star feedback! Best wishes, The Team at Billingham & Co
5/5
TrustpilotExcellent service throughout
The whole process was simple from start to finish. Selling a property is never easy, but Billingham & Co made it feel easy, they dealt with everything and staff were always friendly, helpful and professional. A great service which I highly recommend. Thank you
Hi Christine,Thank you for taking the time to review your recent experience with our company. We do always try to go the extra mile. I will pass your kind comments onto the people you dealt with.Thanks again. Billingham & Co.
5/5
GoogleGiles Harvey went above and beyond the expectation of an estate agent. I would highly recommend Billingham and Cooke to anyone looking to buy/sell a property. Top class service! …
5/5
TrustpilotI've used Billingham and Co now for the…
I've used Billingham and Co now for the past 15years & every time they've come up trumps
5/5
TrustpilotJez and the team have been huge help
Jez and the team have been huge help. Can't thank them all enough!
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