The Personal Agent Stoneleigh reviews

★★★★★ 5/5

Google

Having had dealings with The Personal Agent I can highly recommend them and in particular Luca Sarteur in the Stoneleigh office. I found Personal Agent to be highly professional, courteous and responsive with excellent customer service.

Mina · 21 December 2020

★★★★★ 5/5

Google

Myles was really helpful and professional. He showed me a few houses and helped me understand the buying process which made the experience really enjoyable and not as stressful.

Holly · 12 August 2024

★★★★★ 5/5

Google

Anna, Paul, Sam and the team have been great! Their communication and flexibility has been much appreciated. I’d certainly recommend their services to anyone looking to buy or sell.

Dominic · 12 August 2024

★★★★★ 1/5

Google

These guys are very dishonest and never tell the truth. They always lie regarding the prices and offers. we made an offer on a house and they lied to us saying someone offered much more than our offer and just saw the house was sold for less what we offered.....I believe they have their people and lie to Sellers regarding the offers and don't pass all offers to the seller only the low offers from their people and properly getting something under the table.NegativeProfessionalism

Yamama · 27 August 2021

★★★★★ 1/5

Google

A Very Shady Agent. Have your wits about you when dealing with this agent. The agent John Ramsay from the Stoneleigh office reassured me that my offer was accepted and no one else would see the property, this was a complete lie as they kept the property on the market and after getting my mate to call and ask to see if they would show him the property which they happily agreed to do and told him there is a restrictive covenant which says you have to get freeholders permission to let the rooms or property which costs and can be refused. I am a buy to let investor so this information was crucial to the sale and I was not told this. John specifically said this would be a great buy to let investment before I walked in the viewing. This covenant renders the property worthless for my intended purpose. I called to speak to John who wouldn't take my calls. When he eventually called me back he kept saying they're just trying to find out more info from the sellers solicitor and only was forced to disclose the information when I had caught him out on in it by telling him what my mate had been told about the restrictive clause. The agent annoyingly would have been well aware of this clause previously as they had said they had an investor pull out at the very last minute due to not being able to get enough funds together and he said that was why it was back on the market. I now suspect this was another misrepresentation. Basically they were trying to withhold this crucial information from me for days and potentially weeks and stringing me along. Probably so they could use my offer to get other offers or to get me to loose money on fees and surveys, maybe on some bizarre hope that I would renegotiate after incurring so many costs and waisting so much of my time. Absolutely shocking practice!! I will never be dealing with them again.NegativeResponsiveness, Quality, Professionalism

Fatos · 27 August 2021

★★★★★ 5/5

Google

Very happy with the service provided. Very professional and helpful. We were given honest and helpful information right from the beginning, from the valuation of our property to the sale. Our property was marketed very well. We would like to thank The Personal Agent especially: Dan Bennett and Ren Pugh, for their help and advice in marketing our property and with the sales negotiation. We will definitely recommend The Personal Agent for their professional and excellent service.PositiveResponsiveness, Quality, Professionalism, Value

Aarti · 27 August 2021

★★★★★ 5/5

Google

We recently used The Personal Agent in Stoneleigh to sell our property and despite the demand the industry was seeing, I felt we always got a very personal service from the team (the business name is well justified!). Moving house can be stressful, so it was nice to have such a friendly team on hand in Paul, John, Dan and Luca! We got a good offer on our house only 4 weeks after going live and although we decided against moving in the end, the agents always had our best interests at heart, whilst responding well (and at speed) to our changing situation. From receiving a valuation to accepting an offer, the whole process was highly professional and seamless and when we decide to move again, I won't hesitate to use The Personal Agent.PositiveResponsiveness, Professionalism

Lydia · 27 August 2021

★★★★★ 5/5

Google

I am very pleased with Stoneleigh team of Personal Agent. I think they are the top professionals in this area and tries their best for clients. Every member such as Paul, Luca, Dan and Cat are very helpful and reliable all the time, and John R in particular was the greatest negotiator and a bluebird who helped us find a new dream home. I was truly impressed by his sincere help. Progression system is also an excellent idea because you can monitor every step. (It may not necessary as you will be kindly updated via email or a call though.) I highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Joungmin · 27 August 2021

★★★★★ 5/5

Google

Paul from Personal Agent in Stoneleigh, with is professionalism, knowledge, kindness and patience is helping us to find the right property. We feel lucky we have met him and we would highly recommend him to everyone. Thanks Paul!

Alain · 18 February 2020

★★★★★ 5/5

Google

I had a great experience viewing a property I was interested in. Anna Marchesi was very friendly and professional throughout the process.

Juliano · 26 November 2024

★★★★★ 5/5

Google

After bumpy road through out the purchase as can happen buy property, personal agent Catherine has been amazing from start to finish.....A million thanks again for your great service 😊 …

Ilirjan · 29 July 2021

★★★★★ 5/5

Google

Start to finish was about 3 months. I have been lucky to buy multiple properties and this by far is the best property agents I have had the pleasure of working with, plus gave us a free gift at the end :). Big thank you to John

Ian · 30 April 2023

★★★★★ 5/5

Google

Great estate agent. Valued competitively and great communication

Nick · 13 October 2025

★★★★★ 5/5

Google

We really appreciate your help through our search, it’s a real shame we couldn’t do our purchase through you as you worked so hard to try and find us something. You’re definitely one of the most proactive agents we’ve met in this process, especially in a time where everyone else seems so busy that they don’t bother to take your details when you enquire about a property! You took the time to understand what we wanted and the fact the house that we fell in love with was a house that I didn’t actually want to see and only went on the viewing out of politeness to you as you were showing us another house at the same time!! Thank you so muchPositiveResponsiveness, Quality, Professionalism

Lily · 23 December 2020

★★★★★ 5/5

Google

Got recommend to use them by a friend and couldn't be happier,they sold our house in less then a week! Special thanks to Andrew, Luca, Dan and John great team so professional.

Joanne · 5 December 2020

★★★★★ 5/5

Google

The best agency in the area , they helped us find our dream home. Anna was really friendly and knew a lot about the area.

Georgia · 12 August 2024

★★★★★ 5/5

Google

The reason the Personal Agent in Stoneleigh stands head and shoulders above the rest of their peers is due to the strength of their team members (in my case; Dan, Paul and John). The communication between staff was great. When one member was busy the other was always able to field my questions as they had knowledge about each others work/properties. The ongoing support/communication was very much appreciated. I would happily recommend them.PositiveResponsiveness, Quality, Professionalism

Tyrone · 27 August 2021

★★★★★ 5/5

Google

We had an outstanding result from The Personal Agent when we sold our house recently. From the beginning their marketing was brilliant and when the sale unfortunately fell through, the effort they made to remarket it and attract new buyers was excellent. Their calmness and patience throughout the process were just what we needed during the stress of house selling/buying and special mention must go to Andrew Burn and Cat Mahoney who offered invaluable, professional advice and optimism from the start of the process to the finish. I don't think you could find better service anywhere.

CMB · 18 May 2020

★★★★★ 5/5

Google

Very professional and helpful throughout the whole house purchase process. Paul made sure to respond to queries quickly and keep things ticking along at a steady rate. We had no issues from house viewing stage to final completion.

Sai · 23 October 2023

★★★★★ 5/5

Google

Dan was great. Really helped us to identify properties that fell in to the budget we were looking for with as many of the requirements we requested. Thanks again Dan

Daniel · 20 November 2020

★★★★★ 5/5

Google

Would not hesitate to use these agents at the Stoneleigh branch again. Sam and Frank made sure my move went through smoothly and were Professional and friendly throughout and didnt hesitate to help with all my queries straight away.

Lindsey · 23 September 2023

★★★★★ 5/5

Google

Would recommend 100% without hesitation for both selling and buying!! When we first started the process to sell our flat in Sutton, we initially looked at local estate agents in our area. We appointed an agent that was very close to us and seemed really reputable. Unfortunately, little did we know, it wasn’t the person who had valued our house that would be showing prospective buyers around. Something I got to realise whilst searching for properties was the value that can be added from having a good agent showing you around the property and answering your questions. Having been searching for houses for some months, I got to know many of the companies and agents operating in various areas in SW London. Many of the properties we ended up viewing were through the Personal Agent. I really valued the way that they got to know me and what I was looking for in a property. I ended up completely trusting them in terms of my property search and was fully prepared to listen if they told me that there was a property coming on they thought we would like- without even having to look at the photos, they were normally completely spot on. Meanwhile, I was having other agents trying to take me round to random houses that I had no interest in and completely wasting my time- as well as sending me properties in completely the wrong areas, so I ended up getting really frustrated and not answering calls from anyone other than Personal Agent! We weren’t having much luck with our sale, so based on the great service I had received from Personal Agent, we decided to instruct them for our sale. Within 2 weeks, we had more views from Personal Agent on our flat than we had had from the other agent in 4 months. The video and photos they took of our flat were amazing and all completely free, which was brilliant as many companies do charge for this. What I also like about Personal Agent is that anyone can help in the local office and they all know who you are. The team at Personal Agent all work in unison together and are all fully aware of your situation, which is really valuable during the house buying process, which is obviously very stressful. They are additionally open until 7pm, which is brilliant as I finish work at 6, so I can always grab them after work as well. We ended up selling our property with Personal Agent after just 2 weeks and plenty of viewings- we had 3 offers under asking and then 1 just above, which we gladly accepted. It seemed to me that Personal Agent were showing people round who were genuinely interested, rather than people who had just vaguely enquired having seen them online. It really helps that they know their customers, which they clearly do as they got to know me through the process, too. Unfortunately, our buyer pulled out about 3 weeks after purchase, however, Personal Agent kept us fully informed throughout the process, so that there were no nasty surprises. We went back on the market with them and the same day, we had sold again! I was so impressed by the fast turn-around and we didn’t even have to have any more viewings as the buyer was someone who had seen the flat before and just gone under offer herself- also with Personal Agent! To make things even better, Personal Agent have now helped me to find our dream house- after much perseverance as we have been extremely fussy! They even negotiated hard to get us an excellent price, even though the seller was pretty firm on wanting a certain amount. They offer great advice and I truly feel that they provide such an honest and helpful all-round service. I actually said to my husband that this is the best service I’ve ever received from anything!! Thank you to all the team in the Stoneleigh branch- Dan, Paul, Andrew and John. They have all been so helpful on our journey of buying and selling and I can’t thank them enough for making this very stressful process as easy and as pleasant as possible. I will be recommending to everyone I know and I am very grateful and relieved to have found such an amazing estate agents!

Laura · 22 March 2020

★★★★★ 5/5

Google

Moving with The Personal Agent was easy and efficient. Agent John was great in accommodating both buyer and seller, throughout Covid too. Would recommend!PositiveResponsiveness, Quality, Professionalism

Jamie · 27 August 2021

★★★★★ 5/5

Google

Would recommend 100% without hesitation for both selling and buying!! When we first started the process to sell our flat in Sutton, we initially looked at local estate agents in our area. We appointed an agent that was very close to us and seemed really reputable. Unfortunately, little did we know, it wasn’t the person who had valued our house that would be showing prospective buyers around. Something I got to realise whilst searching for properties was the value that can be added from having a good agent showing you around the property and answering your questions. Having been searching for houses for some months, I got to know many of the companies and agents operating in various areas in SW London. Many of the properties we ended up viewing were through the Personal Agent. I really valued the way that they got to know me and what I was looking for in a property. I ended up completely trusting them in terms of my property search and was fully prepared to listen if they told me that there was a property coming on they thought we would like- without even having to look at the photos, they were normally completely spot on. Meanwhile, I was having other agents trying to take me round to random houses that I had no interest in and completely wasting my time- as well as sending me properties in completely the wrong areas, so I ended up getting really frustrated and not answering calls from anyone other than Personal Agent! We weren’t having much luck with our sale, so based on the great service I had received from Personal Agent, we decided to instruct them for our sale. Within 2 weeks, we had more views from Personal Agent on our flat than we had had from the other agent in 4 months. The video and photos they took of our flat were amazing and all completely free, which was brilliant as many companies do charge for this. What I also like about Personal Agent is that anyone can help in the local office and they all know who you are. The team at Personal Agent all work in unison together and are all fully aware of your situation, which is really valuable during the house buying process, which is obviously very stressful. They are additionally open until 7pm, which is brilliant as I finish work at 6, so I can always grab them after work as well. We ended up selling our property with Personal Agent after just 2 weeks and plenty of viewings- we had 3 offers under asking and then 1 just above, which we gladly accepted. It seemed to me that Personal Agent were showing people round who were genuinely interested, rather than people who had just vaguely enquired having seen them online. It really helps that they know their customers, which they clearly do as they got to know me through the process, too. Unfortunately, our buyer pulled out about 3 weeks after purchase, however, Personal Agent kept us fully informed throughout the process, so that there were no nasty surprises. We went back on the market with them and the same day, we had sold again! I was so impressed by the fast turn-around and we didn’t even have to have any more viewings as the buyer was someone who had seen the flat before and just gone under offer herself- also with Personal Agent! To make things even better, Personal Agent have now helped me to find our dream house- after much perseverance as we have been extremely fussy! They even negotiated hard to get us an excellent price, even though the seller was pretty firm on wanting a certain amount. They offer great advice and I truly feel that they provide such an honest and helpful all-round service. I actually said to my husband that this is the best service I’ve ever received from anything!! Thank you to all the team in the Stoneleigh branch- Dan, Paul, Andrew and John. They have all been so helpful on our journey of buying and selling and I can’t thank them enough for making this very stressful process as easy and as pleasant as possible. I will be recommending to everyone I know and I am very grateful and relieved to have found such an amazing estate agents!

Laura · 18 February 2020