Leaf Living Stonehouse reviews

★★★★★ 1/5

Trustpilot

New home - sold with hole in roof- Harrington Park, Exeter

Don't do it. I am disgusted at the customer service and finish quality. My colleague bought his first home at Harrington Park, Exeter. There is a hole in the roof, fibre hanging off the property, a dent in the door and paint on the handle. Someone called Lauren at Linden is not taking him seriously with the biggest purchase he will ever make in his life. Disgusted. Linden just want his money, not his happiness. A job badly done And you cut down all the mature trees on the edge of the quarry site♻️

Ru · 11 March 2022

★★★★★ 5/5

Trustpilot

Excellent - New Linden Home at Minerva Heights, Chichester

We purchased a new Linden Home at the MINERVA HEIGHTS site near Chichester. We received excellent service from the whole Linden team. The Sales team, Molly and Niall were second to none. They helped and guided us through all the steps in the process with follow up conversations and visits during and after our move, ensuring we were happy and everything was as we wished. They both were on hand and gave helpful advice all along the way. We moved a great distance to be nearer our family and they made it as stress free as possible, we cannot speak highly enough about the journey we experienced with them. Both are friendly and professional and we felt very comfortable and confident in dealing with them. They are a great asset to Linden. In addition, Levi, (Sales Progression Team) was superb at helping us to complete our purchase process, and went above and beyond to ensure we could move in on the date we had all planned, despite the challenges created by a very poor solicitor we used. Site visits during construction were also good and the amount of questions we fired at Paul and Iain during our visits were answered to our satisfaction and if not immediately, were fed back to us from the sales team. Once we moved in, the customer support team, were on hand immediately and were very pro-active in resolving any issues we had on our small snag list. Lewis in particular provided an excellent service, and was really helpful, professional and efficient in ensuring things were completed in a timely manner. He was great at getting the various teams in very quickly, and followed up to ensure all work was carried out as we wanted, and that we were happy with the standard of work and the progress. In addition his colleague, Chris, was also great, and regularly followed up on things, to ensure we knew what items were coming up and when. I would also mention that the various trades provided to do the jobs, were also very friendly and courteous. We were very delighted with the way the whole customer service process was carried out, quickly timely and efficiently. We have bought new-build properties before so we have some idea to compare against and can say that the Linden process was second to none and made the whole experience one of a first class standard. We are very happy in our new Linden home. It’s a beautiful, quality constructed home in keeping with the style of West Sussex houses and in a great location.Thank you to everyone.

Mrs · 9 March 2022

★★★★★ 4/5

Trustpilot

Kirkletham green site

We purchased our home on the kirkletham green site in Redcar, the sales team (Ben and jack) have been absolutely fab and have tried their hardest to get everything we've asked for. Throughout the building stage we had constant updates and communication, as well as meetings and we were able to have a look around the house before it was full finished (with a hard hat and boots on of course) Once moved we've had a few little snags which is to be expected with a new house, however the sales team and building staff (especially Carl and Liam) have bent over backwards to try and make sure we were both left happy and comfortable. We would definitely recommend this site to friends and family, not only because of the fabulous working team they have on site but because it has such a nice and welcoming feel. Thanks guys

Jade · 8 February 2022

★★★★★ 5/5

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Recently moved to our new home The…

Recently moved to our new home The Mylne Kirkleatham Green Redcar .We absolutely love our new home and it felt like home straight away .Benedict and Jack at the sales office where absolutely brilliant and kept us both updated each step of the way .Always friendly, helpful and pleasant and 100% professional .Also the after sales has been brilliant A text message to see how we are settling in .Also the team on site have been helpful and friendly with after care of our new home.Thank you Benedict and Jack

Kimberley · 5 February 2022

★★★★★ 5/5

Trustpilot

Friendly service

Friendly service, honest open and transparent.

Customer · 3 May 2026

★★★★★ 5/5

Trustpilot

Very informative and friendly

Julie · 16 May 2026

★★★★★ 5/5

Trustpilot

Pembroke Gardens

I had an excellent experience from Linden at Pembroke Gardens. Beckie was so helpful & enabled me to secure the plot I wanted. The quality of the build is good with only a few minor snags which have been rectified. Very happy with my move.

Fiona · 12 August 2024

★★★★★ 5/5

Trustpilot

Kirkletham Green

Absolutely delighted with our new build home on the Kirkleatham Green Estate.Ben was more than helpful from the start to completion. We had a couple of the normal stresses but Ben seen us through it. We have been in the new home just over a week and already it feels like home, and we made the right choice.Like to give a mention Karl and Michael the site managers ,who have been fantastic with a couple of snagg issues that got dealt with promptly. very pleasant and approachable guys .Heres to watching the site grow and prosper.Darren &Lynsey

Darren · 16 July 2021

★★★★★ 1/5

Trustpilot

Awful builders and customer service

We bought our house two and half years ago. We had the usual snagging problems but in the last 3 months we noticed mould in the utility room and downstairs toilet. A plumber initially thought it was a problem with the toilet and how it was installed. However, after much investigation work it turns out it is to do with the waste pipe for the washing machine which is 3 foot underground. When Lindens built the house, the pipe wasn’t installed correct and has caused a slow leak. This leak has gone into the skirting boards downstairs, the stud wall in the kitchen and underneath the flooring. We’ve spoke to Lindens but their response is that as it’s over two years ago, it’s nothing to do with them. Despite the fact that the report confirms that this has been ongoing since we moved in for it to cause the amount of damage it has. Lindens advice is phone NHBC but they say it’s Lindens error and to speak to them! This has forced us to go through our insurance company who are rectifying it but also taking legal action against Lindens. We need to have all the flooring downstairs taken up, a trench dug in the kitchen to reach the pipe work. A stud wall taken down, skirting boards replaced and downstairs toilet removed and replaced. This problem is just unique to us (it appears). However, the state they have left the site in affects everyone on the estate. The last house was built two years ago. It took 18 months after that the surface the road. There is still the roadwork signs, comes, metal fences and a skip on the estate. It’s just an eyesore when you drive onto the road. The customer service team need some training in empathy, understanding and how to speak to customers. You think they would be so sick of the complaints that they would change, but obviously not!!

Michelle · 18 June 2021

★★★★★ 5/5

Trustpilot

So glad I picked Linden

The team at Linden have been friendly, knowledgeable and supportive during the entire process. I experienced a lot of delays selling my previous property but Linden have been extremely understanding and patient. My main contact, Danielle has been an absolute rock, she explained the process in detail, helped me select my fittings and kept me calm when I was stressed about the sale of my last property. The house is wonderful, obviously there a a few minor snagging issues but that is to be expected when you buy a new build. The on site team are really quick to responding to any issues I've had, for example, my garage door was not latching correctly and they were here in less than 24 hours to fix it. I'm so glad I chose to go with Linden, I'd visited a lot of new builds before I made my decision and they are by far the most friendly and organised.

Rebecca · 16 June 2021

★★★★★ 1/5

Trustpilot

Appalling customer service!

Bought our house off plan after seeing show home. Great design so we loved it however. Quality is appalling, issues run into the pages of snags. Issues continue to pile up particular quality of build and longevity of the house. Keen to build as quickly as they can and cut all corners including handing over the land and estate to a management company before it is ready. We end up paying for maintenance of land that is not ready. All this was after the house was built wrong, not to plan… alarm should have rung but you believe they are actually able to build houses as that’s their sole purpose!

Jon · 11 June 2021

★★★★★ 5/5

Trustpilot

The Taylor Linden Journey

We as a family started our journey with linden homes in February 2020 at the brockworth Perrybrook Site , we had been looking for a new home for a while and I called in on my way home from London and met Dan for the first time , he was very courteous and attentive during that first meeting and made me feel at ease and very welcome. We met again the next day this time with my wife and the decision was made to purchase plot number 13. The process went very smoothly until cv19 and the lockdown however I have to say Dan and the team kept us updated at all times during a very frustrating period for us all, we finally moved in to our new house in October and I have been very happy with our treatment right the way through the process a very professional organisation all the people we have dealt with have been a credit to Linden and Dan has been exemplary from start to finish a true professional , I am a Sales Director myself working in the fenestration industry so I really do know what exemplary looks like and Dan personifies this.Well done to all at Perrybrook Linden and I was a little apprehensive as this is my first New build purchase but I would happily recommend Linden and the team . ThankyouThe Taylor Family.

Kevin · 13 February 2021

★★★★★ 4/5

Trustpilot

We have been in our new Linden Home in…

We have been in our new Linden Home in Sherford Plymouth now for just over 7 weeks. The sales team in particular Karen Dove with the help of Debbie really did all they could to help us secure our dream home and we cannot thank them enough. Since moving in we have been in the hands of the site team for our snags and outstanding works. Matt O'Connor has been very good and advised of works and helped organise trades to return to clear issues we have had, we can't fault him. We are now operating on the clixifix site and hope that the same level of service is received with this, as we have logged further snags for remedy.

Daniel · 10 February 2021

★★★★★ 4/5

Trustpilot

Kingfisher Green

We bought our first home at the Kingfisher Green development in Exeter and the entire buying process was so easy and straightforward. Karrie the sales executive was very helpful, friendly and made sure the process was smooth even in the middle of a pandemic. On moving in, there were a few cosmetic issues as you would expect, but we were very impressed with the degree of honesty from the sales team and the site manager about these issues and they set out to fix each and every one in record time. Amber and her team were amazing at sorting the issues and keeping us updated every step of the way.We highly recommend the team here at Kingfisher Green if you're looking to buy in Exeter.

Baba · 26 January 2021

★★★★★ 1/5

Trustpilot

Leaks & Poor Workmanship

We've lived in our Linden home for 2.5 years and during that period had the usual snagging stuff which Linden generally took care of. They were excellent in the first 2 weeks and then asked for a review which we gave happily & positively. Unfortunately, since then we're had 2 leaks which have caused damage to both the flooring and ceilings below. We are still waiting on the main bathroom floor to be replaced.Our latest issue is faulty grouting in the en-suite which has led to water getting behind the tiles causing mould and again water damage to the ceiling below.I started to remove the silicone around the shower tray to replace it but the tiles were lose and literally fell out which was due to the grout failing. At this point we spoke to Linden who's response was:"In terms of your shower, I have spoken to my manager, our NHBC inspector and the NHBC directly who have advised, it is believed that the reason the tiles have fallen off from the bottom row is due to mastic or grout failure in which the area has turned black from water damage.The reason for this belief is there is no pipework present around this area meaning, this damage has not been caused by a pipework leak. I have queried with the NHBC whether the mastic and grout would be deemed a latent defect to which they advised, mastic and grout falls under homeowner maintenance outside of the warranty period. Noting you reported this issue outside of your warranty, I regret to advise I cannot assist any further.Should you wish, please do feel free to contact the NHBC for further advice and support."So they basically said, the grout has failed (in less than 3 years!!) but it's our problem and not theirs.We've owned houses for decades and other than cleaning - grout doesn't need maintenance.So, Linden not interested. NHBC not interested. Insurance company not interested (they only cover leaks and not water ingress due to faulty workmanship).Now, we are left picking up a £2-£3K bill for the repairs.We nearly sold this house and bought a larger one on the same development (Beaumont Park in Ringwood) but Covid put a stop to that - potentially a good thing and we dodged a bullet - more bathrooms = more leaks.As soon as this is sorted out we'll be selling this clown house which just keeps falling apart.

Ronnie · 4 December 2020

★★★★★ 5/5

Trustpilot

Beautiful house and fantastic service

We have bought a 4 bed detached in the new Perrybrook (Brockworth) development.I can honestly say that it is the most beautiful home. The sales team (especially Dan) have been fantastic and have done everything they can to make the process as simple as possible for us. Dan still stops when he sees us to have a chat. He’s great. The house had minimal snags and any snags we’ve raised have been fixed quickly. The site team have been so helpful and have done things they haven’t needed to do, just to help us out.The house design is great.To be honest I can’t really understand the negative reviews. I understand that each region is different but if you’re buying in the South West you wont have any issues. Thanks to Dan and site! Yas and Luke

Yasmin · 12 September 2020

★★★★★ 1/5

Trustpilot

Not managed

Thus company does not manage the property at all. Fire alarms at 3am the building is falling apart with zero maintenance. Front office is unstaffed 75% of the time.

Lucas · 15 May 2026

★★★★★ 4/5

Trustpilot

Linden House in Bath.

We have bought a new Linden House in Bath on the Ensleigh site. We love it.There are snags that need addressing like every new build but every time I have needed some assistance the people have been really easy to get hold of, reply immediately and have on the whole sorted things out very quickly.Sales team were great. Moving was very convenient.I have been very impressed with the builders too who work so hard in the very cold winter months too and are now returning during the Covid crisis. They are always really cheerful and polite and work very hard!This company must have been hit really hard during this crisis but they are cracking on with it and doing a great job.I love the design of the house, plenty of space in the correct places and it looks fab. Paint is pretty thin so when you touch it, it marks or comes off but guess that is the first coating on plaster so it will need re painting.Stay safe and well.Best wishes

Steph · 6 July 2020

★★★★★ 5/5

Trustpilot

Oak Park Development-Tockwith

I was very shocked to see the negative comments on here. I have just purchased a property at the Oak Park Development in Tockwith, and since stepping through the sales door to walking into my own home the service has been second to none. Prior to purchasing the house Amy Stewart showed me around the house and told me all I needed to know, she made me feel so comfortable and wasn’t pushy giving me all the time I needed to view the properties I liked. Amy liaised with me throughout the entire process and has been an absolute god send, the support she has given throughout the process has been fantastic and has made the purchase exciting and stress free, she was so supportive and I knew she was just at the end of the phone if I had any queries and was very time efficient with everything. Connor who was also in the sales office was also very helpful, approachable and gave me the time I needed. Since moving into my home, the site manager John has been in regular contact ensuring the house was built to a sufficient standard; he is knowledgeable and contactable and he does as he says. Even with Covid the service I have received has been amazing and I couldn’t be happier. I can’t thank them all enough.

Customer · 5 June 2020

★★★★★ 5/5

Trustpilot

Whiterock Paignton plot 108....

Whiterock Paignton plot 108..... If I could give these guys any more stars then I would they deserve the credit. I have always been cautious about new builds with the horror stories that you hear. I cannot rate these guys enough. Sharon in the office was so helpful and then there was Mike and his team who went above and beyond. The house itself is everything we wanted no snags or any issues. I would recommend these new builds to anyone ⭐️⭐️⭐️⭐️⭐️ #whiterockisthebest

Annie · 24 February 2020

★★★★★ 5/5

Trustpilot

Stamford Gardens Development (Linden)

We can’t thank the team enough for helping us move into our new home. From the Sales Director to the site management team everyone has been absolutely superb. We couldn't have asked for a better experience. All of our enquiries were handled promptly and professionally, with clear communication throughout. Overall, it’s been a fantastic experience, and we truly appreciate the support and dedication shown by the entire team.

Joe · 29 April 2025

★★★★★ 4/5

Trustpilot

Great service at Blue Mountain.

We have very recently moved into a brand new Linden home at the Blue Mountain site. We have found Linden to be very helpful and friendly from start to finish. The sales team where realistic with move in date and went over and above to help us. Especially big shout out to Rachel who has been with us from the start of our journey. At our 14 day review the site manager attended the snagging exercise and had work men round almost immediately after our meeting to sort out a few errors with the house. We where very impressed and hope this level of service continues. However the only downside was the Mortgage broker they recommended we go with. I would strongly advise that you don't use use The New Homes Group. They messed up and delayed our mortgage application massively which was a big shame considering how smooth everything else in the process went.

Jess · 17 December 2019

★★★★★ 1/5

Trustpilot

From bad to worse

Sales people set unrealistic deadlines, applied unreasonable pressure to me and my buyer, nearly scaring him off by asking for documents he was advised not to share with them by his solicitors.Been in house for nearly 6 months and still not connected to mains drainage. Downstairs loo completely unusable, water level looks like it could overflow at any moment and constantly makes gurgling noises. Smell is unbearable throughout the house. No support from Linden Customer Service at all, not even useful updates.Think very carefully before buying from Linden - I certainly never would again

Sam · 14 December 2019

★★★★★ 1/5

Trustpilot

So we put a deposit on a new home

So we put a deposit on a new home, Which was on a part buy ownership.But was never told from the beginning that actually a NIGHTMARE of a company called HAYLO HOUSING actually owned the house not linden..So that was firstly never made transparent to us.then months down the line we were told we owe them £100 admin, again we were never told this.When questioned one of the sales staff pulled out a sign from behind her computer at the other end of the office which tell you about the fee.But up until then you wouldn't know.We were guaranteed a move in date documented x2, of 29.9.19by the middle of November we still were nowhere near moving in. And ended up pulling out of the sale.Both Haylo and Linden have offered nothing in the way of apology or anything towards a big bill off our solicitors for £100s of pounds, for the stress and heartache of pulling out of the sale.Maureen at linden was helpful but she could only do so much in this sham of a sale.We are left devastated and upset at the lack of sympathy caused by these two companies.Beware because all they do is bat you between Lindens solicitors and Haylo solicitors.. And none know what they are doing.

The · 13 December 2019