Trusted Agent profile
★★★★★
484 reviews across 2 platforms
De Lisle Bush Wy, Stonehouse GL10 3WL
Leaf Living's Stonehouse office at De Lisle Bush Wy is rated 2.5 out of 5 across 484 reviews on two platforms, including 6 Google reviews rated 3.7. The 478 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Stonehouse office, from every platform, shown as written. First names only.
5/5
TrustpilotThe sales team were very helpful and…
The sales team were very helpful and responsive
Hi Pauline, We are so pleased to hear that our sales team provided you with such helpful and responsive service. Your positive feedback is truly appreciated. Kind Regards, Marcus Linden Homes
1/5
TrustpilotYou will realise snag list is so high once you bought the house and they would not rectify them
I bought a 4bed show home in shinfield Medows in 2018. When I first got the keys , I realised bath shower curtain is missing. They have taken it to fix it to different house. There was a big snag list including tiles not fixed properly, bath, door frames, kitchen cupboards wrongly fit. You wouldn’t believe how bad the house was. I was waiting for so long them to rectify it. Time to time someone come and they would say they have brought the wrong door or it is a too much of big job. They have to come again. Still they have not rectified anything in to 5 years from buying the house. They will only be nice till you buy the house.
5/5
TrustpilotDenise very helpful and knowledgeable…
Denise very helpful and knowledgeable 5stars
Hi Roy, We're so glad to hear that our team member provided such helpful and knowledgeable assistance. We appreciate your kind words! Kind Regards, Marcus Linden Homes
1/5
TrustpilotBrefunde aware
Be aware. Read small print. My wife and i put a deposit of £99. Down on a house. Thought that was the one for us. But didnt no less then 24hrs,we changed our minds, that was a month ago, just found out, they dont give refunds only on a £1000 a £100 isent much to them with cost of living you would think as a good conpany they would give you your money back. So make sure you dont hand, a deposit over unless you are a 100% sure. Your lose it descusting. These companys take it very qwick thoe. Thanks Lindin Mark Jordan.
5/5
Trustpilotsales enquiry
very helpful sales person, knowledgeable
Hi Mr Cooper, We're so glad to hear our salesperson was helpful and knowledgeable. We appreciate your kind words. Kind Regards, Marcus Linden Homes
5/5
TrustpilotThe way I was served
Hi Johnwealth, We appreciate you taking the time to share your feedback with us. We're glad to hear about your experience. Kind Regards, Marcus Linden Homes
5/5
TrustpilotPleasley view dream home!
Buying our linden home was so peacefully easy! We was showed 2 styles that were exactly what we was looking for.
Hi Katie, We're happy to hear that buying your new home was a peacefully easy experience! It's great to know that you found the perfect style and fell in love with it. We appreciate your kind words about our friendly team and the beautiful finish of your home. We're so glad you enjoyed choosing your kitchen, flooring, and tiles. It's wonderful that the few minor snags were sorted quickly. Thank you for mentioning the team members who helped you along the way; we appreciate your feedback! Kind Regards, Marcus Linden Homes
5/5
TrustpilotThe presentation
The presentation by agent was excellent.
Hi Mr. Narendar Mistry, We're so glad you appreciated our agent's presentation and the property's quality. We understand the location wasn't ideal for your needs. Kind Regards, Marcus Linden Homes
1/5
TrustpilotStreet all roof nails not…
Street all roof nails not responsibility, our visitors me and my wife car tyres cost a lot’s money, they refuse to pay, council and highway said they responsible, some reason they don’t believe us,
Good afternoon, Mr Sarica, We have reached out to the customer service team, and they have confirmed they requested photographs from you in order to review this issue further which to date they have not received. Our customer service team also arranged for the site manager to walk the site and assess areas, and no nails were seen. We will ask the customer service team to contact you again to discuss this further. Kind Regards Marcus Linden Homes
5/5
TrustpilotLove the visit
Love the visit, staff was very welcoming, knew the area very well at ferriby fields
Hi Allison, We're so glad you enjoyed your visit and found our team welcoming and knowledgeable about the area! Kind Regards, Marcus Linden Homes
5/5
TrustpilotI can only comment on the reservation…
I can only comment on the reservation process so far Ben at finches park is great
Hi EMMA S, We're happy to hear that the reservation process was great. We appreciate you taking the time to leave us this positive feedback. Kind Regards, Marcus Linden Homes
1/5
TrustpilotAwful customer service
Awful customer service. During sale process Linden were late. I had no communication on build status and Linden did not care about my buyers concerns.After sales is even worse. Two years to resolve simple snags. Months with no acknowledgment or communication. Whole customer care team from Emma Lane down are simply not fit for purpose. Managing Director, Alex Jordon doesnt have the customer respect to reply to emails dispute several attempts to contact him.Just awful.
5/5
TrustpilotGreat sale office team
Nicola and Sharn at the sales office have been great at the Foxglove Place, Leighton site.
Hi AH, We're happy to hear that the online reservation process was excellent and that the sales team was helpful. Thank you for the positive feedback, and we look forward to your update on the build quality. Kind Regards, Marcus Linden Homes
1/5
TrustpilotWorst nightmare
If I could give them zero I would. The most discusting deceitful company! Drag you through hell then push you down further. House is now lower in value because they installed a dog waste bin outside out home without ever mentioning there was one near our home. They don't want to help and pass the blame continuously you go round in circles. Do not buy thier homes!
5/5
TrustpilotGood Experience
Had a great experience navigating my first home at Bamford Park with Sarah Lee.
Hi Abdullah, We're happy you had a great experience navigating your first home. It's great to hear the support provided was responsive and helpful in answering your questions. Kind Regards, Marcus Linden Homes
4/5
TrustpilotWillow Woods, Ely
Just moved into the new Willow Woods development in Ely. Very happy with our home. Damien & the sales team have been great and the Site Manager Mike is super helpful, considerate and professional. Couple of small snags but nothing major and house looks great. Knocked off a star for how Head Office handled an issue with our part exchange. I thought that was cheap of them and we nearly pulled out but glad we didn’t as love the house and the area. Fingers crossed the love continues, will update if it doesn’t but for now, we would definitely recommend.
5/5
TrustpilotManor View East Grinstead 4-bed
Manor View East Grinstead 4-bedOverall we are very happy with the new home.The quality of the build is very good. We had it inspected by a 3rd party and though there are some minor snags, there are no major issues. We've been in for 3 weeks now. Linden have been in touch and proactive on any issues so far.We love the house and compared to what we viewed prior to this it is about 10% cheaper than others we looked at in the same area and much better with an incredible view.Customer service initially was not good at all. Mainly that e-mails and phone calls never got answered, Donna would not answer my calls and never answered my e-mails. I would have to go into the sales office on site on most occasions.However, since Alex arrived in the office, she always comes back to me and has been very helpful. Clive, the Site Manager is also great - both are a pleasuer to deal with.We are first-time buyers, being a new build under construction when we exchanged was unusual but we got to chose all our own features and extras and are really happy with the result.
1/5
TrustpilotI am honestly too disappointed to…
I am honestly too disappointed to explain why am I giving this review. My advice to anyone reading this is simple; stay far away from Linden, you will not be satisfied with their houses or services once the sale has been completed.
4/5
TrustpilotVery accommodating when booking…
Very accommodating when booking viewings, informinative on the properties and very friendly
Hi Christopher, We're happy to hear that you found us accommodating, informative, and friendly when booking viewings and learning about properties. Kind Regards, Marcus Linden Homes
5/5
TrustpilotDedicated staff
Dedicated staff, polite and the location is lovely.
Hi Olayinka Jimoh, We're so happy you enjoyed your experience with our dedicated staff and lovely location. We appreciate your kind words! Kind Regards, Marcus Linden Homes
1/5
TrustpilotSorry I can’t give a zero
Sorry I can’t give a zero. This is from a subcontractors point of view not about their allegedly shoddy homes. Was asked to come in for an emergency as they were without a telehandler and desperately needed one to help their project proceed. Dropped everything (including the work I was doing) to help as they were offering a very generous amount for the day. Rushed across the county and arrived as soon as I could. Checked with site management what the agreed rate was and got on with the job in hand. Workers were happy manager was happy and I was happy as I’d made some money. Then a week later I get a phone call. They decided that they’re not going to pay. So there’s me a days wages lost and the cost of driving across county. I think it shows the company in a true light. If they are willing to stamp on the little man I’m sure they’re willing to sell you a substandard home.
5/5
TrustpilotI just got a house from linden homes
Hi olushola , We're so glad to hear your home-buying process was great and stress-free! We appreciate your kind words and recommendation. Kind Regards, Marcus Linden Homes
4/5
TrustpilotPembroke Gardens
The best part about buying a home at Pembroke Gardens was dealing with Beckie (sales) and Will (site Manager) who were both very friendly, helpful and efficient. We are finding dealing with Linden's customer service, now that Beckie and Will have left site, a very slow and frustrating process.
1/5
TrustpilotNightmare housing provider
We have had so many issues that we would never buy off Linden again.There were so many snagging issues and things that weren't put right. The workmanship in genral was shoddy, trowel marks on walls, cupboards not straight, cupboards dinted or scratched, door frames made with MDF so super soft, dinted easily and can't be sanded down and easily repaint. All the interia doors are hollow and cheap. Oven and hob very cheap, the oven leaks water onto the floor, the fan above the hob just circulates the air and isn't a extractor fan. The hob was completely scratched after a few weeks as there weren't any pads to protect it.I have had workmen back to redo jobs which have made a worse job than the original.The drainage is also a nightmare and our downstairs toilet and ensuite shower are continually blocked so much so we can no longer use the downstairs toilet. The pipe for this runs all the way under the house at pretty much a level angle and the flush isn't powerful enough to shift anything down it.The site manager was cocky and arrogant when I wrote an average survey they gave me as jobs hadn't been completed and told me people who ticked 'wouldn't by again' boxes didn't get any work done. As soon as the showhome office closed all support ceased and emails from us or any of the neighbouring houses were ignored.It is worth noting that my husbands previous new build, with a different provider, didn't have a single problem. We love the house layout and plot but it stops there.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaf Living's Stonehouse office has 484 reviews across two platforms: 6 on Google, 478 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Leaf Living is rated 2.5 out of 5 across all 484 reviews, and 3.7 out of 5 on Google from 6 reviews, checked 9 October 2026.
Leaf Living, De Lisle Bush Wy, Stonehouse GL10 3WL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
