Every review we hold for the Stonehouse office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPembroke Gardens - Alderbury
We dealt with Beckie in sales and Wil, the site manager at Alderbury. They facilitated our move, couldn’t do enough for us and became part of the Pembroke Gardens community while they were here. 5 stars!!!As with any new build we had a few snagging points and these were dealt with honestly and swiftly while they were on site and once they had left we had communication from the Vistry Office who had a few personnel changes but eventually got things sorted out.
Annie · 6 September 2024
★★★★★ 5/5
TrustpilotAbsolutely wonderful sales and site team
As a first-time buyer the team at Pembroke Gardens, Alderbury were absolutely amazing. They understood my ignorance regarding buying a property, and were always there to help me, always answered my calls and my silly questions.Both the sales rep and the site manager were brilliant - I always felt involved and attended to throughout the process, they were so friendly, understanding and engaging.Whilst it was only my first time buying a property, I do feel that the way the team looked after me made it SO much less stressful than it may otherwise have been.The team that looked after me? I can’t fault them at all, and they have my sincerest thanks.
Laurence · 29 August 2024
★★★★★ 5/5
TrustpilotSales Rep at Sherford Jamie was…
Our Sales Rep at Sherford Jamie was wonderful and very friendly . Overall a very positive experience
L · 19 September 2025
Agent replied · 25 September 2025
Hi L J,
We're happy to hear that your experience was positive and that our sales representative was helpful and friendly. We appreciate your feedback and we will be sure to pass on your kind words to Jamie.
Kind Regards,
Marcus
Linden Homes
★★★★★ 1/5
TrustpilotShame you have to give a star
Shame you have to give a star, zero works for me. This company consists of cowboys. They do shoddy jobs and fob you off with lie after lie. Do not even buy a house from them for you will spend more money rectifying their mistakes that they bodge up even more. The customer service is awful. The building work is terrible. Fitters are paid for the number of kitchens they fit in a day - imagine the quality. Everything is done on the cheap. My advice? Go with a reputable builder.
Consumer · 16 August 2024
★★★★★ 5/5
TrustpilotThe whole home buying process was so…so smooth
The whole home buying process was so smooth with Beckie, she took care of everything in a very cheery, friendly and efficient manner, nothing was ever too much trouble, she would regularly contact me out of her work hours. She made the whole process so easy especially as I was dealing with an incredibly difficult time in my life. Will the site manager was a pleasure to have around, again nothing was ever too much trouble. He was round in an instant if I had a query and he sorted the problem or booked in trades to rectify the problem within a couple of days. Will’s attention to detail was exemplary, he wasn’t happy unless everything was perfect. Like Beckie, Will was always cheery, friendly, efficient. He also worked out of hours to double check that things were ok. The site was always tidy and organised. I am so pleased with my new home. Since Will and Beckie have left the site there have been a few small glitches but nothing that Vistry has hasn’t tried to fix immediately. All in all, I have thoroughly enjoyed my new home from buying, moving in, adjusting and feeling supported during the whole process. It’s all been so easy and that is definitely thanks to a great team being in control.
Trudi · 16 August 2024
★★★★★ 5/5
TrustpilotGreat after sales service and excellent…
Great after sales service and excellent build quality. We moved in our new house in December 2023 and Joel was on hand to provide support and to check everything was OK. As with any new house there are a few snagging issues. The site manager Ian was on hand immediately to organise the various trades to fix a plumbing issue and nothing was too much trouble. All items on our snagging list were dealt with promptly and by polite, friendly tradespeople. We are new to the area and were delighted to be dealing with such lovely people
Jeanette · 9 August 2024
★★★★★ 5/5
TrustpilotBoorley Park
From start to finish everyone involved with our house purchase has been excellent. We moved into our new home in December 2023 and the customer care and service from Joel was outstanding from the very start. Nothing was too much trouble, we were kept informed every step of the way during the build of our home to the day the keys were ours, with clear communication and support from Joel. There were a couple hiccups outside of Lindens control that caused delays, but we were promised a move in date and Joel with the site team miracously made it happen (I still dont how they managed it, absolutely incredible!) We have had nothing but ongoing support from the site team since moving in. I would reccomend the Boorley Park Linden and Site teams to anyone, they have been fabulous.
Lucy · 4 August 2024
★★★★★ 4/5
TrustpilotPembroke Park
Pembroke Park, AlderburyMoved in in August 2023Pre move help and advice from the sales rep Becky was excellent. The site manager, Will, was always helpful over any little glitches. The house has been generally of good standard with only a few minor snags which were quickly dealt with. Our only issue was with identifying the completion date and a rather inflexible attitude with this, but eventually sorted out. Customer services have been quick to respond after the workmen all left and we had unsolicited visits from the team to check all was ok. I understand that everyone’s experience may be different but ours has been very positive and we are very happy with our new home.
MRS · 1 August 2024
★★★★★ 1/5
TrustpilotIgnoring Customers Over Structural Defects
We purchased Plot at the Hatters Chase, Sandymoor development. We were recently informed of structural defects (after 3yrs) in our property, that require us to vacate our home for 6 weeks or more, so remedial works can commence.
Yvonne · 27 April 2026
Agent replied · 1 June 2026
Hi Yvonne,
Thank you for bringing this matter to our attention. We’re sorry to hear about the distress this situation has caused and understand how concerning it is to be facing uncertainty regarding your home.
We note that you have also written to our Executive Office, and you can expect further correspondence within 10 working days. In the meantime, please be assured that your concerns are being reviewed and will be addressed as a priority.
Kind Regards,
Marcus
Linden Homes
★★★★★ 2/5
TrustpilotDeeply regret our house purchase
Deeply regret our house purchase. Everything is substandard; we can understand wear and tear (albeit too soon for wear and tear issues!), but if it's a design fault then it's something we'll have to live with.For example, the downstairs toilet needs unclogging periodically because the underground pipes are kinked!They are finally resurfacing the roads. But, instead of doing it in sections, they decided it's a good idea to block access for 2 days (in a row) that coincides with bin collection days.
SRM-VC · 11 July 2024
★★★★★ 5/5
TrustpilotI received a warm welcome and went to…
I received a warm welcome and went to view the houses they were beautiful. They explained everything clearly and they were professional.
Phillip · 15 August 2026
Agent replied · 24 September 2026
Hi Phillip,
We're so pleased to hear you felt welcomed and found our homes beautiful. It's wonderful to know our team was clear and professional throughout your visit.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotA positive experience, would recommend.
Rhodri at Blue Birch Fields was very friendly and went out of his way taking the time to discuss our options and showing us around a couple of properties. He has been knowledgeable and professional throughout and at no time made us feel pressured. A pleasure to deal with.
Vanessa · 24 August 2025
★★★★★ 5/5
TrustpilotVisiting the Site
We visited the sales office today, and the staff were very helpful and patient with all our enquiries.
Aynur · 31 August 2026
Agent replied · 24 September 2026
Hi Aynur,
We're so pleased to hear that our sales team provided you with such a helpful and patient experience during your visit. We truly appreciate your positive feedback!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotThe office staff are helpful
The office staff are helpful, professional and courteous. This has made the process quicker and easier.
Babatunde · 12 September 2026
Agent replied · 24 September 2026
Hi Babatunde,
We are delighted to hear that our office staff's helpfulness, professionalism, and courtesy made your process quicker and easier. Thank you for sharing your positive feedback!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotDamien
Damien, was very friendly, easy going and made me feel very comfortable, was very knowledgeable of the development and options, was more than happy to show me around without an appointment. Thank you
Helen · 17 May 2026
Agent replied · 1 June 2026
Helen,
We're so glad to hear you had such a positive experience! It's wonderful that our team member was so helpful and knowledgeable. We appreciate your kind words.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotFriendly staff.
William took the time to explain and show the plot and show home. Very friendly and approachable.
Miss · 4 September 2026
Agent replied · 24 September 2026
Hi Miss NOSHEEN RAZA,
We're so glad to hear our team provided such a helpful and friendly experience. We appreciate your kind words!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotReally helpful and really helped with…
Really helpful and really helped with giving us options of different properties within our budget thanks again
Richard · 23 August 2026
Agent replied · 24 September 2026
Hi Richard,
We're so happy to hear we could help you find options within your budget. We appreciate your kind words!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotIn love with our home
In love with our home, moved in 8 months ago and have no complaints, the sales team were really helpful, the house is built to a good standard with a lovely finish. Being a detached house is so peaceful we can’t hear any noise around us and our neighbours don’t hear us either. Linden were able to give us a good deal too to help with the purchase. Any snags at the start were dealt with immediately. So far so good.
Melissa · 24 April 2024
★★★★★ 4/5
TrustpilotGreat Experience
Our sales rep, Hannah, was excellent. She was friendly and very helpful, always accommodating.
Anon · 7 September 2026
Agent replied · 24 September 2026
Hi Anon,
We're delighted to hear that our team provided you with such a positive experience. It's wonderful to know that you found our sales representative friendly and accommodating, and that our administrative support was efficient.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotGreat site and amazing experience…
Great site and amazing experience getting well detailed information from the sales rep. Thank you
Temi · 20 August 2026
Agent replied · 24 September 2026
Hi Temi,
We're so glad you had a great experience and found our sales representative helpful. We appreciate your kind words!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotInformation was conveyed in a constructive way. Inf
Information was conveyed in a well constructed way.
Jeff · 21 September 2025
Agent replied · 25 September 2025
Hi Jeff,
We're happy to hear that the information was presented effectively. Thank you for your positive feedback we appreciate it .
Kind Regards,
Marcus
Linden Homes
★★★★★ 1/5
TrustpilotWrong buyer name in system
Cannot believe a so call 5 star, the reservation system for my document prepare is incorrect for the buyer name and reported to them, make a change with the same mistake. It is just so funny to see something like this when I have already mention my surname and first name is the email to them.
CHL · 30 May 2026
★★★★★ 1/5
TrustpilotWe are mid-way through purchasing a…
We are mid-way through purchasing a home with Lindens.
Bradley · 7 September 2026
Agent replied · 24 September 2026
Hi Bradley,
Thank you for taking the time to share your feedback.
We appreciate that purchasing your first home is one of the most significant commitments you will make, and it is disappointing to read that aspects of your experience have left you feeling frustrated and unsupported.
We understand your concerns relate not only to elements of the purchasing process itself, but also to the way those concerns have been handled and communicated. We recognise how important it is for customers to feel listened to and confident that their queries are being fully considered throughout their homebuying journey.
We note that you remain in contact with the regional team regarding the matters you have raised, and we trust this dialogue will provide the appropriate opportunity to continue those discussions and address any outstanding concerns.
Whilst we appreciate your wider comments, it is pleasing to see your recognition of Denise and Lesley at Parkgate, and we will ensure your feedback is shared with them.
Thank you again for sharing your experience. Feedback of this nature is important as it helps us continually review and improve the service we provide to our customers.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotLove our home
We brought a fletcher linden home at falfield grange the site was finished this was the last house pretty much ready to go. Sales team were brilliant always had someone to get in contract with. (Becci was fantastic) We have had a few snags since moving in which is to be expected from a new home. We did have a leak from the hot water tank which we were not impressed with but things happen. The customer service team were brilliant got someone out straight away, Hayley, Shaunagh & April such lovely people friendly on the phone really understand where your coming from, they have made sure someone has booked work in to sort the snags straight away so we can not complain at that. David the site manager who came down from the brockworth site to help sort some snags has been fantastic, always in contact with me checking things have been sorted. We love the small housing estate we live on the views are fantastic. The size of the house we got we paid a very good price for it considering what else is around. The only negative review I would give is the garden not being very level and bumpy, patio slabs very basic only a few put down.
Customer · 23 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
