Austin and Roe Independent Estate Agents Stone reviews

★★★★★ 5/5

Google

The team at Austin and Roe offer an outstanding management service. They are professional, polite and friendly - always offering the best advice to support their clients. A pleasure to work with and very decent people.

Antony · 16 January 2026

★★★★★ 5/5

Google

We were really struggling to find a new property with a strict time frames and Debbie squeezed us in and rushed everything through so we could stay near our kids schools and not have to uproot everything. She really reassured us and called me the day before to check in which I thought was a lovely touch. Thank you so much for all your help. Janey 😊

Jason · 13 June 2023

★★★★★ 5/5

Google

I recently purchased a house through Austin & Roe. They were extremely helpful and friendly both on the ‘phone and in person at their office, and prompt to answer questions. Also, when I started ‘house hunting’ and it looked as if I wasn’t going to find a suitable property to buy straight away, they were the most helpful of all the Agents I spoke to about looking for short term lets. I’m very happy to recommend them.

Melanie · 13 June 2022

★★★★★ 5/5

Google

Recently sold through Austin & Roe and would recommend them to family and friends. Our property was listed swiftly and once the sale was agreed Michelle kept us well updated, communicating updates between ourselves and our buyers. Very much appreciated when going through a sale process. Friendly and professional.

Alexia · 13 June 2023

★★★★★ 5/5

Google

Sam and her Team could not have been more helpful to facilitate the sale of our property, If there was a glitch in the process their knowledge and expertise was second to …

Des · 16 January 2026

★★★★★ 5/5

Google

What a company...... the problems I had with buyers were frightening and so stressful, but the help I had from this company was exceptional. Help 24/7 no matter what time, calls were made and help and explanations were given... with comparison and kindness all by the same person committed to my move.. (Samantha).. moreover it was left in their hands and was all sorted in a very professional manner. I cant thank them enough.

Mike · 24 September 2024

★★★★★ 5/5

Google

As is the case every time I've dealt with Austin Ro e a truly first class service. If your looking for an agent look no further than this company. Maggie.Sam and every single member of this committed team are second to none and trust me.over the years I've tried a few. Every member of the team knows you and your details and this is definitely not the case elsewhere. From the first intro to the completion you will not get a better service.been going a few years now and those years have not seen a decline in their collective dedication to the client and task in hand. So in conclusion save yourself time and effort and go with Austin and Ro e.

David · 13 May 2024

★★★★★ 5/5

Google

Excellent service from Austin & Roe all throughout with our purchase,always happy to help and deal with enquiries, lovely staff and so friendly, especially a massive thank you to Mary and Michelle L. Would definitely recommend Austin and Roe to anyone wanting to buy/sell a house.

Ella · 13 June 2023

★★★★★ 5/5

Google

The marketing brochure and photos were of a really high quality. Austin and Roe embrace technology to make the sales process easier. The virtual 360 degree tour of my property was superb, and it is a great tool, especially in today’s climate, where physical viewings may be difficult. Samantha and Mary were wonderful throughout the sales process. Thank you so much! JamesPositiveQuality

James · 13 June 2021

★★★★★ 5/5

Google

Sam and the team are professional and friendly offering a responsive and efficient service. They kept me up to date with all progress of the sale and answered all questions quickly. So impressed, I am now using them as my letting agent.

Annette · 13 June 2023

★★★★★ 5/5

Google

I have, in the past used other estate agents to provide a let only service for my properties however I have to say that the professionalism shown by Sam and her colleagues has been far superior to anything experienced in the past The key things for me are communication good or bad or nothing to report, clarity and completing on time Austin and Roe have certainly delivered in all these areas and I will be employing their services in the future as the need arises and I can highly recommend them to other landlords

Simon · 14 June 2019

★★★★★ 5/5

Google

A very friendly, highly professional and knowledgeable team right from the start up to completion. Go out of their way to ensure a smooth and hassle free transfer and transaction of the property. We have sold one house with Austin & Roe and are in the process of selling the other one too with them. Communication is excellent, which is very important to be kept up to date and fully informed with each stage of the sale. I really can't recommend Austin & Roe highly enough. One word sums them and their services up.... SUPERB

Lee · 14 June 2019

★★★★★ 5/5

Google

Austin & Roe have been very proactive throughout the whole process of selling my property. The advertising is great, especially if you opt for the virtual graphics of your whole house. The whole team is made up of professionals who communicate clearly with each other. Michelle Latham has managed my sale extremely efficiently, leaving no stone unturned. She has followed up and clarified every bit of information needed, for myself to make a confident and informed decision about offers made on my property. I would definitely recommend using this excellent estate agents.

Sally-Ann · 14 June 2019

★★★★★ 5/5

Google

Dealt with Michelle and Mary, true professionals in this field. The whole process was made easy by them. Was always followed up and kept in the loop the whole time from start to finish in the process, in my opinion that’s gold. Very happy and would recommend in a heart beat.

C · 13 June 2022

★★★★★ 5/5

Google

Very professional company and helpful staff. The sale of my property was a seamless experience with this company and we would certainly recommend using them again. Special thank you to all of the staff for their expertise.

Tina · 9 August 2024

★★★★★ 5/5

Google

Seamless from start to finish. Nothing was too much trouble for any of the staff to ensure our sale went through smoothly. Queries from our buyer were answered Promptly. Thankyou for a stress free sale.

Adele · 23 August 2024

★★★★★ 5/5

Google

Amazing service and ms. Sarah was very helpful in our process to rent a beautiful property

Batranu · 24 September 2024

★★★★★ 5/5

Google

I would highly recommend Austin &roe very thorough and professional always answered every query from start to finish thank you very much Sam and the team

C · 13 June 2020

★★★★★ 5/5

Google

I would highly recommend the team at Austin and Roe. As a first time buyer they have provided an excellent and professional service. Communication has been brilliant and they have accommodated my requests to view the property multiple times. Thank you A&R.

Maddie · 5 May 2025

★★★★★ 5/5

Google

Professional, polite and friendly team. Handle issues speedily. Take the worry and stress out of property rental.

Sonia · 16 January 2026

★★★★★ 5/5

Google

Over the years I have purchased and sold a number of properties and I can say from experience I have had varying problems/experiences along the way and I'm sure we all have? however I can say my journey on selling my last property with Austin & Roe as been exceptional from day one they have made me feel special and take time out to make me feel at ease through every step of the way of the process and as we all know there are a couple of things that are stressful in life and to mention a few are child birth, buying a new car and selling and buying a house, there staff will take time out to and explain this every step of the way. I cannot fault any of the staff and I would of course like to thank all the team for their help and support fully recommend a visit to the team at Austin & Roe if you are looking to buy or sell your property . thank you team .

Tony · 13 June 2023

★★★★★ 5/5

Google

I moved to Stone in September 2021 and had the great good fortune of working with Austin & Roe. I moved into a beautiful furnished two bedroom flat at the top of High Street. Austin &Roe have been fabulous landlords! Whenever I had a concern, large or small they responded immediately in an efficient and genial manor. The building is well maintained and the other tenants have been well vetted, making for an enjoyable place to call home for the past two years. Thank you to everyone at Austin & Roe! The best!!!

Mary · 13 June 2023

★★★★★ 5/5

Yell

Recent move

We recently used Austin and roe to move house and could not recommend them highly enough!! Debbie Lloyd was absolutely fantastic , she went over and above her job to facilitate the move . Thanks to all staff but special mention to Debbie for al her efforts

AngelaH-531 · 26 August 2021

★★★★★ 5/5

Google

Rented my flat through Austin and Roe. Lovely staff, very kind, professional and helpful from the start of my tenancy right through to aftercare when I moved out. Highly recommend if you’re looking for a letting or sales agent in the area.

James · 16 October 2023