Trusted Agent profile
★★★★★
144 reviews across 2 offices and 3 platforms
Austin and Roe Independent Estate Agents has two offices, in Stone and Eccleshall. Together they have 144 reviews on three platforms, rated 4.8 out of 5 overall.
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Austin and Roe Independent Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFrom the first valuation visit and our decision to sell our house, the staff at Austin and Roe have been superb. All through the selling process, they were easily accessible and they kept us informed of progress, offered advice as necessary and always replied promptly and fully to our queries. Their professionalism and business knowledge couldn't be faulted. A first-class firm. Highly recommended.
5/5
GoogleRecently used Austin & Roe for a house purchase. The service and support received could not be faulted - Michelle and Samantha provided a professional yet friendly and personal service at all times. Communication was clear and any questions answered promptly. I would highly recommend Austin & Roe when buying or selling a property.
5/5
GoogleWe recently sold our house through Austin & Roe, and couldn't be happier with the service they provided. Everyone who works there is so friendly and professional, and they've been excellent at communication throughout the process. Highly recommend reaching out to them if you're looking to sell your property.
5/5
GoogleAustin & Roe Independent Estate Agents deliver an outstanding level of service that makes the entire property process smooth and stress-free. Their team is professional, approachable, and highly knowledgeable, offering clear guidance every step of the way. Communication is prompt and transparent, and their attention to detail ensures everything is handled efficiently. It’s clear they genuinely care about their clients and work hard to achieve the best results. Highly recommended for anyone looking for a dependable and dedicated estate agent
We are so happy you have been pleased with the service
5/5
GoogleSam and her Team could not have been more helpful to facilitate the sale of our property, If there was a glitch in the process their knowledge and expertise was second to …
5/5
GoogleWe’ve had a great experience working with Austin & Roe managing our properties. They are professional, responsive, and proactive, and we always feel well informed and supported. Any issues are dealt with efficiently, and communication is …
5/5
GoogleAustin & Roe have looked after our rental properties for many years now. Their service is professional, helpful, and efficient. Nothing is too much trouble, and they guide you through the rental process from start to finish. Merry Christmas!
5/5
GoogleGreat service from the valuation, photos, virtual tour and negotiation through to completion. …
5/5
GoogleI cannot recommend Samantha and the team at Austin and Roe enough. From the first day of meeting Samantha I knew she was the one to sell our house. I have been kept informed throughout and when there was a few bumps Samantha …
Thank you for your review Teresa, I am so pleased we got there in the end for you so you can be nearby to you rfamily.
5/5
GoogleMy husband and I bought a property through Austin and Roe this year, and they couldn't have been better or more helpful! They've even staged drop offs for us a few times for items the previous owners left behind. Thank you so much team, Merry Christmas and God bless!
5/5
GoogleAustin & Roe have been managing my rental property for nearly 5 years. They are always extremely efficient with any queries from both myself and my tenant, professional and friendly. It’s a pleasure to work with the team.
4/5
GoogleWe dealt with Austin and Roe when buying our property in Fulford, Stoke-on-Trent. I personally spoke to Sam and her staff on multiple occasions during a fairly quick turn around of sale and purchase and each time I was happy with the outcome.
5/5
GoogleSam, Maggie and the team at Austin and Roe have been excellent in managing our rental property. Since 2019, when we first approached them to help sort out unexpected issues they've been understanding and professional. I wouldn't hesitate to recommend them.
5/5
GoogleI would highly recommend Austin & Roe to anyone looking to rent or buy a property. Samantha, Darcy and Michelle supported us through the entire process and made the whole transaction, from house viewings to picking up the keys, run smoothly. We were first time buyers and the team were always on the other end of the phone/email to provide advice or answer any questions we had, and sorted any issues out promptly. I am really grateful to the team - thank you!! To add, we also have rented a property through Austin & Roe previously, the whole rental term was great and the team sorted any issues we had out quickly - can highly recommend!
5/5
GoogleProfessional, polite and friendly team. Handle issues speedily. Take the worry and stress out of property rental.
5/5
GoogleLovely team, very professional and helpful.
5/5
GoogleBeen with them since 2019 and planning to continue!
5/5
GoogleWe have used Austin & Roe for a few years now to manage our rental property. Sam and all her team always go that extra mile nothing is ever too much trouble!!!! They are ‘simply the best’
5/5
GoogleThe team at Austin and Roe offer an outstanding management service. They are professional, polite and friendly - always offering the best advice to support their clients. A pleasure to work with and very decent people.
5/5
GoogleSamantha handled the sale of our house last summer. We found her to be very efficient and was always at the end of the phone if we needed advice. The sale of the house took much longer than expected, but Sam and her staff were very helpful when dealing with any problems. We are now settled in our new home and we would like to thank Austin & Roe for all there help. We would highly recommend them.
5/5
GoogleSam and all the team have done a fantastic job managing our property for us, nothing is ever too much trouble and there is always first class attention to detail. Brilliant. If it’s a gas certificate, electrical certificate or any other tradesmen you require they will select the right person for the project and at the right price.
5/5
GoogleGreat service with timely responses to all my enquiries and helped me through the letting process
5/5
GoogleDarcey and Samantha were incredibly helpful to help me find a new place. Thank you!
5/5
GoogleI would highly recommend the team at Austin and Roe. As a first time buyer they have provided an excellent and professional service. Communication has been brilliant and they have accommodated my requests to view the property multiple times. Thank you A&R.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stone has the most, with 144 reviews rated 4.8 out of 5, followed by Eccleshall with 0.
The two Austin and Roe Independent Estate Agents offices, by town:
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