Trusted Agent profile · Stoke-On-Trent

Your Move & Reeds Rains National Home Move Stoke-On-Trent reviews

4.6

★★★★★ Excellent

191 reviews across 2 platforms

65 The Strand, Longton, Stoke-on-Trent, ST3 2NS

Part of Your Move & Reeds Rains National Home Move, see every office.

Your Move's office in Stoke-On-Trent, at 65 The Strand, is rated 4.6 out of 5 across 191 reviews on two platforms, including 182 Google reviews rated 4.6.

Google logo

4.6 / 5

182

Reviews on Google

This office

Facebook logo

4.6 / 5

9

Reviews on Facebook

Business-wide

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Awards

Industry awards

Your Move Stoke-On-Trent won awards at EA Masters in one year, most recently 2025.

EA Masters winner in one year: 2025.

EA Masters by year, 2025

Source: EA Masters winners lists, as published, linked by year.

Reviews

Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.

5/5

Google

Alex and Lee have been fabulous from “Your move” in Longton . Especially Alex as we have dealt with Him the most . He is so professional, always responds quickly to any queries or concerns you may have , and does His upmost to resolve them . Regular updates from Him have been great during a stressful time with moving house .His customer service is outstanding ! We can’t thank Him enough , well done Alex , you are an absolute credit to “ Your Move “ we wish you well for the future ! Kindest of regards and gratitude , Sharon & Wayne Darlington .PositiveResponsiveness, Professionalism

Sharon · 18 June 2022

Agent replied · 17 June 2024

Hi Sharon & Wayne, Thank you very much for the kind words you have given and for the 5 star review, Its always nice to hear comments about a member of the team here at Longton and that you feel Alex's customer service has been outstanding as this is something here we pride ourselves on. Your sale has had a few hurdles to overcome but we are almost there and you will soon be in your new home. Wishing you all the best for the future Lee, Alex and Team Longton

5/5

Google

I engaged with Matt at Your Move Estate Agents to manage a find a tenant only for one of my rental properties. He was both efficient and Proffesional, viewing the property within 24hrs and then finding a tenant for the property within 10 days of engaging him. An excellent service for any busy landlord out there who needs an agent who offers handy tips and advice including a great knowledge and understanding of the local area. Your Move filter all the applicants only allowing only those who are in a financial position to view the property through the door. Resulting in the right match for your property. I would thoroughly recommend to any Landlord out there who is wanting the security of a thorough credit and referencing service. Thank you Matt and Team it was a pleasure doing business with you, I look forward to working with you again in the future.

Elizabeth · 18 June 2022

Agent replied · 17 June 2024

Thank you for your review Liz very much appreciated. We look forward to working with you again in the future. Best Wishes Your Move Longton Team.

5/5

Google

Fantastic service, would definately recommend 👌 Thankyou Mathew for your fabulous interaction, always going out of your way help 😊 …

Leanne · 12 September 2026

Agent replied · 12 October 2026

Hi Leanne, Thank you for leaving the wonderful FIVE Star Review. They mean a lot to us here at Your Move. Kind regards Lee Mollart Branch Manager

5/5

Google

Alex was very helpful and sorted out a problem, regarding property details very efficiently.

David · 12 October 2025

Agent replied · 12 October 2026

Thank you David for your 5 star review it is very much appreciated. Kind Regards Alex

5/5

Google

Charlotte is a fantastic asset to this company, she has gone above and beyond to help me move house & has literally bent over backwards, which I am entirely grateful for. Without Charlotte's assistance, I'm not sure this transition would have gone as smoothly. I have every confidence that Charlotte can and will provide the best service possible. Thank you again Charlotte!

Laura · 21 September 2023

Agent replied · 17 June 2024

Hi Laura, Thank you for your kind words about Charlotte and thank you for taking the time to leave a Five Star review. Its Very much appreciated. Kind regards Lee Mollart Branch Manager

5/5

Google

Cloe was extremely helpful through our move in process. She was always communicative and friendly, would definitely recommend use their services!

Charlie · 10 July 2025

Agent replied · 8 September 2025

Hi Charlie, Thank you for taking the time to leave us a FIVE Star review. Its nice to hear that you found Cloe so helpful and that she kept you up to date with everything throughout the process. Cloe also thanks you again for the box of Chocolates!! Kind regards Lee Mollart Branch Manager

5/5

Google

We have used many Estate Agents in the past and hands down me and my colleague are in agreement in terms of level of service, helpfullness, responsiveness and assurance, no Agent even comes close. your Move and the team are our first choice every time going forward. Thanks for everything youve done for us over the years!

Craig · 12 October 2025

Agent replied · 12 October 2026

Thank you Craig for your 5 star review it is very much appreciated. We do pride ourselves on our Customer service and delivering high standards to all our customers. Kind Regards Team Longton

5/5

Google

I've been interested in 2 propertys with your move. Both were dealt with by Alex Smith. He was very efficient, professional and prompt in his responses. I've bought previously from butters, Alex showed me the first house Ive looked at for your move and now I look at your move posts frequently. I always feared I was a pain but he assures me I'm not and always to answer questions where he can, he is very patient

Alicia · 18 May 2024

5/5

Google

Amazing service and friendly staff far better than the solicitors! My mind was put at rest on several occasions by the team, who put up with my panicking fantastically. From being shown around to collecting the keys for our new home I couldn't be happier. The sold sign has also been taken down already which has saved me chasing. Would recommend thoroughly

Adele · 19 July 2025

Agent replied · 25 August 2025

Hi Adele, Thank you so much for taking the time to leave us a 5 STAR review. It was a pleasure to assist you in purchasing your New Home.. From all the team here at Your Move Longton we hope that you enjoy it there and create many happy memories. Kind regards Lee Mollart Branch Manager

5/5

Google

My thanks to Lee, Matt and Emily for their great service. I have just bought a property through them and throughout the process they have been professional, efficient and friendly, keeping me posted on all developments right up to completion, I have no hesitation in giving the highest recommendation to Your Move Longton. A great team! Michelle Walker

Michelle · 18 June 2023

Agent replied · 17 June 2024

Hi Michelle, Thank you for the kind words and the five star review, Its much appreciated. Kind regards Team Longton.

5/5

Google

Well informed and helpful. A pleasure doing business with this company.

James · 12 September 2026

Agent replied · 12 October 2026

Hi James, Thank you for taking time to leave us a Five Star Review. Its very much appreciated. Wishing you all the very best. Kind regards Lee Mollart Branch Manager

5/5

Google

I would definitely recommend the Longton Your Move branch, our house was put on the market on the Friday and sold on the following Monday, our property was advertised very well with beautiful photos, the friendly staff are always on the end of the phone whenever needed... Well done Your Move 👏👏👏👏 …

Georgina · 12 October 2025

Agent replied · 12 October 2026

Thanks for the Five Star Review Georgina, These mean a lot to us here at Your Move Longton, And we are more than happy that you are pleased with how we have marketed your home for you. Best Wishes Lee Mollart Branch Manager

5/5

Google

Matt has helped me no end with my rental properties. He's always on the end of the phone to help with any questions I have. He finds me great tenants time and time again. The process they use is very indepth and ultimately makes my life easier knowing that all the nessesary due diligence has been carried out. Would happily recommend to anyone requires your moves services.

Scott · 11 May 2025

Agent replied · 12 October 2026

Hi Scott, Glad to hear that you are happy with the service that you receive from the lettings dept here in Longton and with Matt in particular. Thank you for the 5 STAR Review. Kind regards Lee Mollart Branch Manager

5/5

Google

Cloe as been excellent from start to finish regarding our new house. This company is a must if you are looking for your forever home thanks again cloe. Lets not forget Lee who is also a top guy and makes everything so easy and stress free. Thanks YOURMOVE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Adam · 12 October 2025

Agent replied · 12 October 2026

Hi Adam, Thank you for leaving us such a wonderful review, Its very much appreciated and means alot to us here in the Longton Branch. We hope that you will be happy in your New Home! Kind regards Lee Mollart Sales Manager

5/5

Google

I have received a 5 star service from Matt Poole at Your Move. He has been so helpful throughout and has made the process of letting my property stress free. I would highly recommend Matt and wouldn't go anywhere else. Every step of the process he has made sure I was happy and totally understood everything. He is very professional and I know my property is in good hands.

Emma · 18 June 2021

Agent replied · 17 June 2024

Hi Emma, Thanks for your kinds words. I look forward to continuing to work with you in the future. Best wishes, Matt and the Longton team

5/5

Google

You did very well, it was good talking to you and I shall be in touch, thank you.

Norman · 12 June 2026

Agent replied · 12 October 2026

Norman, Thank you very much for taking the time to leave us here in Longton a FIVE STAR Review. This is very much appreciated. Take Care. Kind regards Lee Mollart Sales Manager

5/5

Google

Although our house sale has dragged on for many months this has been through no fault of Your Move. Lee finally made it happen for us by going the extra mile, quite literally, to get the deal done. Many thanks to Lee and his team for their patience and positivity.

Catherine · 18 June 2023

Agent replied · 17 June 2024

Catherine, Thank you so much for your five star review, We got there in the end finally! I told you to stay positive and it would happen. We here at Your Move wish you all the very best for the future. Kind regards Lee Mollart, Sales Manager

5/5

Google

Your move were really helpful through the sale of my property, they followed through all enquiries and kept me up to date with any progress. Lee was always very active on emails and I didn’t need to wait long for a response. Thanks all for your help.

Laura · 22 August 2023

Agent replied · 17 June 2024

Hi Laura, Thank you for the 5 Star Google review, your kind words and for the Chocolates!! We here at Your Move Longton wish you all the best for the future . Kind regards Lee Mollart, Sales Manager

1/5

Google

These people put my home on rent promised me rent protection forgot to opt me in ,got tenants in who haven’t paid me a penny and now no contact no update just ignoring me . They lied through there teeth avoid this place .

Ak · 12 October 2025

Agent replied · 8 January 2025

We’re sorry you’ve felt the need to leave us a 1 star review. Since the tenants failed to pay their rent, I’ve been trying to help and guide you through the process of obtaining your property back along with our management centre, after serving a Section 8. Looking through our notes and call logs, I can see we’ve updated you throughout the entire process and at all stages told you the next steps. We’ve continually chased the tenants in an attempt to obtain rental payments. Unfortunately, we’ve been unsuccessful. All our tenants are fully referenced using a robust credit check provider before we move any tenant into a property. Should there of been any concerns with the checks done on your tenant, we’d have informed you immediately and asked how you wish to proceed. As you’ve been made aware, the tenants have vacated over the Christmas period and posted the keys through our office door whilst we were closed. The branch manager visited your property the very next day to check the house was all secure. Which it was. This was communicated with you and furthermore, photos sent. We will now continue to support & manage the end of lease process to ensure a swift & speedy outcome. Should you wish to discuss this further, please don’t hesitate to contact me. Matthew Poole Lettings Manager, Your Move Longton

5/5

Google

Lee and the team were so helpful when we sold our house. They always kept us informed about the progress and were friendly but professional. I'd definitely recommend them as they sold our house after 2 weeks and after the first viewing. Thank You so much

Lesa · 23 July 2023

Agent replied · 17 June 2024

Hi Lesa, Thank you for the kind words and the Five Star Review. We pride ourselves on giving the best possible service to our sellers, buyers, tenants and landlords. Kind regards Lee Mollart Sales Manager

5/5

Google

All the staff at Your Move in Longton have been a fantastic help to me i can't fault them at all especially Lee who I've dealt with the most, they have all been very helpful and supportive from the start. I would recommend Your Move in Longton to anyone wanting to buy, sell or rent property.

Cath · 18 June 2022

Agent replied · 17 June 2024

Hi Cath, Thank you for the kind words and the 5 star review. It is very much appreciated. We here at Your Move wish you all the best for the future. Kind regards Lee Mollart Branch Manager

5/5

Google

Friendly and helpful staff,keeping me informed every step Highly recommend Your Move. Mr Gary Evans

Gary · 12 May 2026

Agent replied · 12 October 2026

Thank You Gary for the 5 Star review and for the kind words. Very much appreciated. Kind regards Lee Mollart Branch Manager

5/5

Google

Highly Recommend this company. I had given up on finding a rental property until I came accross Your Move. The staff were knowledgeable and incredibly helpful. Matt, Alex and Lee were great to speak to and are the craftamen of their trade. Wouod definetely recommend for all your property needs. Thanks again.

Shaft · 18 June 2022

Agent replied · 17 June 2024

Hi Shaft, Thank you for your kind words very much appreciated. We hope you settle into your new home.

4/5

Google

I am a very long standing landlord receiving fully managed service .

Ken · 12 May 2026

Agent replied · 12 October 2026

Thank you ken for the 5 STAR REVIEW. Always Appreciated. And thank you for always choosing us here at Your Move Longton. Best Wishes Lee Mollart Branch Manager

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Your Move & Reeds Rains National Home Move Stoke-On-Trent

Has Your Move & Reeds Rains National Home Move won any awards?

Yes. Your Move & Reeds Rains National Home Move won Gold for Best Estate Agent Guide 2026 Gold Award, Longton branch at EA Masters 2025.

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