Your Move Stoke-On-Trent reviews

★★★★★ 5/5

Google

I would like to express my thanks to the team at Your Move regarding a property that I have recently had an offer accepted on. Cloe in particular has been extremely helpful throughout the process. Her email responses were always friendly and prompt and she was able to explain any information I was struggling with in a way I could understand. She also went above and beyond in finding answers to any questions I had regarding the property and provided a video tour of the property for my own future reference. I would also like to thank Jake for showing us around the property for a second time and for the polite and friendly way that he's handled my calls to the branch. Throughout all my dealings with the branch I have felt well supported in understanding the whole purchase process and have received a friendly response from all staff involved.

Emily · 12 August 2026

★★★★★ 5/5

Google

Would highly recommend Your Move Estate Agents in Longton! I was previously listed with another agency for 1 month and I didn’t even have 1 viewing. I swapped over to Your Move and Jake & Cloe had viewings booked in on the first week and then the property sold a week later! They explained to me that I could download the yourmove dashboard and check my viewings, offers & who is booked in to view my house. Cloe and Jake have been amazing, great communication skills, always explaining where we were at throughout the process and very friendly people, they have both definitely made this selling a lot easier than my previous house. I have also spoke to Lee on the odd occasion and just like Cloe & Jake, he listens, advises well and makes sure he finds the answers for you. Thank you so much for all of your help and advise. I would highly recommend this team @ Your Move to anyone!

Sean · 12 July 2026

★★★★★ 5/5

Google

Recently dealt with Jake both over the phone and at a viewing, and I couldn’t fault him. He was extremely professional, friendly and helpful throughout, and really went the extra mile to make sure my queries were answered and I had all the information I needed. Excellent service and would easily recommend Your Move to others.

Ben · 12 September 2026

★★★★★ 5/5

Google

Cloe from the Longton branch has been nothing shy of fantastic. She’s been extremely patient, supportive, helpful and knowledgeable when I’m asking 500 questions a day! Amazing service and would highly recommend everyone to deal with Cloe, nothing is ever too much trouble and no question is a stupid question. Thank you Cloe! 🤩 …

Kimberley · 12 August 2026

★★★★★ 5/5

Google

Matthew is great and has supported myself and my partner with all issues we have had we have had no problems with contacting him no and he always gives us the best advice he can and if he doesnt have the answer he always finds the answer and gets back to us within no time.

Leanne · 12 July 2026

★★★★★ 5/5

Google

We have recently bought a house and we're very pleased with the service from Your Move. Cloe was fantastic from our first viewing through to completion. She was very prompt at sorting out any concerns and took time to explain the whole process. Thank you for all your help!

Laura · 12 August 2026

★★★★★ 5/5

Google

I had an excellent experience with the Your Move property agent team. They have been incredibly helpful, making the entire process smooth and quick. I needed to move on short notice, and they went above and beyond to make it happen seamlessly. A special thanks to Matt, Alex, and the entire team for their professionalism and efficiency. Everyone was friendly, responsive, and supportive throughout the process. I would 100% recommend Your Move to anyone looking for a property. Well done to the team, fantastic service! Thanks again!

FASIUDDIN · 12 October 2025

★★★★★ 1/5

Google

My partner and his mate rent a flat from your move, the flat itself was okay when they first moved in. Then, in November 2025, a peak began from the flat above’s shower, owned by the same landlord. My partner reported the leak as it was coming into his bedroom. The company sent someone out to look, but nothing else was done. Since then, they have reported the leak MULTIPLE times, with jobs being opened, someone coming out to look, and the job being closed. Not follow ups. The people coming round were under the impression that it was the first time, but my partner informed them it wasn’t. It has since been 10 months since the leak appeared, the landlord knows, your move knows, however nothing has been done to repair it. The ceiling in the bedroom is stained, and the water is coming down like rainfall everyone upstairs uses their water. It’s waste water too, from all of her drains and shower, and it stinks. The carpet most likely has mould, and the wall has two holes where there has been structural damage. The rest of the property is also lacking proper ventilation, therefore there are mushrooms growing in the entryway, and condensation that swells the door so bad in the winter, you have to force it shut. The lock is also not up to code, therefore making the property unsafe. Your move decided to pass the property on as in good state, when clearly it is not safe for inhabitants at all. My partner wants to move, but with bills being so high, and rent also, he cannot afford to get a deposit together quickly. He is having to live with someone else’s waste water, conditions that threaten his health and wellbeing. Your move should be disappointed

Zena · 28 September 2026

★★★★★ 5/5

Google

Your Move Estate Agent Longton branch are the best. Especially Matthew Poole who is very good and provides the best service for landlords and for me he has been since 2019.

Jamal · 28 September 2026

★★★★★ 5/5

Google

Recently worked with Jake to view a property and despite it not being a right fit, he was constantly professional, polite and courteous. He made sure I was kept up-to-date with any changes or issues, great communication, couldn't ask for more.

Tom · 12 June 2026

★★★★★ 5/5

Google

Both Jake and Chloe were both very professional and welcoming when viewing a property. Nothing was too much trouble and when having questions both were very helpful. Thank you both x

Sarah · 12 August 2026

★★★★★ 5/5

Google

We cannot recommend Your Move Estate Agents in Longton enough! We were previously listed with another agency for 4 months, Your Move sold it within 24hrs! Cloe and Amelia were fantastic, great communication skills, lovely and friendly people and were absolutely on the ball with everything! Thank you so much for all of your help and guidance. We highly recommend Your Move to anyone!

Hayley · 11 November 2025

★★★★★ 5/5

Google

Despite the best efforts of the sellers solicitors to prolong the whole sales process the Your Move team in Longton kept pushing hard to the sale completed. Got the keys today after 6 long months.

Chris · 12 June 2026

★★★★★ 5/5

Google

Fast, friendly and polite staff. Matt was great at arranging everything for my upcoming move and always happy to answer my questions

Kelly · 12 August 2026

★★★★★ 5/5

Google

The team at your move Longton have gone out of their way to help me from start to finish I really appreciate all their hard work, but above all they are so friendly and lovely people and nothing ever seemed too much trouble thank you so much ,Judy

Judith · 28 September 2026

★★★★★ 5/5

Google

We’ve dealt with Matt at the Longton branch for over 10 years now and he has alway been consistently helpful in getting our properties rented out. He’s always responsive to our requests and on hand with advice! Highly recommended!

Stephanie · 12 October 2025

★★★★★ 1/5

Google

Avoid if you are a landlord or tenant! Avoid if you are a landlord and wish to use their rental service, non existent, ignore communication, when it comes to cancellation due to breach of contract they're impossible to get hold of. Quick enough to take your money but terrible customer service for landlord and tenant! I've used other agents in the area and much better service.

Clark · 12 April 2026

★★★★★ 5/5

Google

Lee, Cloe & other staff members were the best staff to help with one of the most hard sales of our last rented house. Great with keeping there cool when people ask for silly things and talk down / so rude to them as well. If we could give them 10 stars it would not be enough. A BIG THANK U from us

Trevor · 12 April 2026

★★★★★ 5/5

Google

The team at Your Move Longton are amazing! They go above and beyond consistently, couldn't recommend highly enough! Thank you Matt for your work helping us both buy and tenant our properties!

James · 12 October 2025

★★★★★ 1/5

Google

I moved into my house February last year 2022 and didn't have any gas so I reported it only to be told it was my responsibility and call my energy supplier, I thought that should have been checked when I moved in. About six months later I reported the shower in the bathroom was either boiling hot or freezing cold. I reported it as instructed and was told it wouldn't get fixed as the landlord couldn't afford it. May this year I receive an email to say I have a new Landlord, wouldn't it be common courtesy to let me know who that is. This was then followed by an email saying my rent was to be increased, to match the other properties in the area. in the reply email I asked if the Landlord was going to bring the property up to date to match the increased rent. I am still waiting for a reply from that email, I have received and email to say I am now in arrears as the rent has increased. I replied back pointing out I am still waiting for a contract as my previous contract ran out in February 2023. Still no reply to my email apart from a second email to say I am again in arrears which is disgusting as I am still waiting for email replies which I still haven't received not only from the agent but also from the arrears email which says to me they have a definite lack of communication and duty of care to a tenet who has put up with a landlord who doesn't care about his property, he even made an appointment to see me to discuss any further work needed on the property but couldn't be bothered to contact me but sent an email to say he couldn't make it. I waited in all morning for him not to turn up which is just rude. I am now expected to sign a contract which is 2 months late and I get reminder emails to sign something I haven't had chance to read.

DJ · 23 July 2023

★★★★★ 5/5

Google

We contacted Matt at Your Move with regards to renting our property. Matt was very helpful and went through everything with us. Answered our queries. Many thanks.

Sandra · 12 October 2025

★★★★★ 5/5

Google

I have been extremely impressed by the service given to me by Matthew and the team. From my first meeting with Matt I found him very helpful. Throughout the selling process he kept me up to date with how the sale of the property was going. It is good to find a company with staff that are prompt in the delivery of their service and who helped to advise me after the death of my sister.

Barry · 18 June 2023

★★★★★ 5/5

Google

Excellent Service from all the staff including the manager. I would like to personally thank the girls Amelia and Chlor from the Longton branch who managed to provide great support in securing a purchase under what proved to be difficult circumstances. Highly professional service throughout and went above and beyond. Definitely the number 1 estate agents in the Soke-on-Trent area providing excellent value for money!!! Highly recommended

Manwar · 11 November 2025

★★★★★ 5/5

Google

Massive shout out to cloe and jake for making me feel at home before I even had the home lol your both very good at what you do and I would recommend you both highly.

Adam · 12 July 2026