Trusted Agent profile · Stoke-on-Trent
★★★★★
139 reviews across 3 platforms
66 Roundwell Street, Stoke on Trent, Stoke-on-Trent, ST6 5AN
Part of Priory Property Services, see every office.
Priory Property Services's office in Stoke-on-Trent, at 66 Roundwell Street, is rated 4.4 out of 5 across 139 reviews on three platforms, including 126 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Priory Property Services hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
1/5
GoogleIf you have a foreign name than don't expect them to contact you back about a rental property...I have emailed them with my real email and been totally ignored...so I used different email address with British name and guess what?they emailed me straight away..bunch of racist
5/5
GoogleThe priory team were extremely helpful when buying my house through them. They could not help enough. We highly recommend them. A big thanks to Judy, matt and everyone there.
1/5
GoogleEmailed and telephoned to arrange a viewing on a property I was informed that someone would get back to me as soon as possible and nobody did and the property has since been sold not good customer service 😕 …
1/5
TrustpilotUnprofessional, incompetent and deceitful...a disgrace! Avoid!
My wife and I endured a torrid time at the hands of the Stoke-on-Trent Tunstall Branch of 'Priory Property Services'. From the very beginning Matt Heathcote sent us persistant emails which were pressurising, unsettling, mischievous, threatening and accusatory, all defined and experienced as 'aggressive behaviour' in The Property Ombudsman's Code of Practice. He attempted to pressure us into using his associated services, and to speed up the deal quicker than acceptable, even blaming us for holding up the deal when it was the vendors who had not sent the contract. Paula Heathcote, supposedly the one in charge, was useless. She did not provide us with a proper Complaints Procedure, threatened us before we put in the complaint, and then declared that she would not deal with the complaint. This was hardly surprising, seeing as they are the only agents in the area who do not invite feedback/complaints on their website. We have submitted the complaint directly to The Property Ombudsman. One star is too kind for this bunch of cowboys.
5/5
GoogleRecently sold with Priory, superb service with excellent advice and brilliant communications from the Team at Priory in Tunstall. Thank You all so much again for all your help. Steve & Jane K
5/5
GoogleI have used priory tunstall recently to sell my property and matt has been superb! He used the 'offers in excess of' to raise my house price up and it went for over the asking price. He put me in touch with a solicitor and was there all the way through. He's even supported me through my search for my next property. Highly recommend matt and priory for all property matters.....
1/5
GoogleCant even get on the website
5/5
GoogleThroughout the whole buying process, the team here was excellent! Everyone was extremely friendly and helpful, going out of their ways to answer any queries I had. Highly recommended!
5/5
GoogleVery polite professional, very easy to communicate with, excellent service.
1/5
GoogleWebsite needs an update , very bias, has a certain target audience
5/5
GooglePriory were recommended to me by somebody who was using them, so I gave them a go and have been delighted with the service from start to finish. I have used other very well known high street agents in the past but Priory beat them hands down in every respect!! Their approach is professional yet friendly and personal, excellent customer service. Would definitely use them in the future.
5/5
GoogleCan not fault the service provided by the team at Priory. Throughout the process they have been helpful and kept us well informed. Would definitely recommend Priory property services to my friends and colleagues in the future.
5/5
GoogleI can not recommend this company enough. They dealt with the sale of my property professionally and efficiently. They went above and beyond in every way. I will definitely be using this company again for future sales.
5/5
GoogleWe used Priory to buy our first house and we had an excellent service from the team. They looked after us throughout with updates and support throughout each stage. Brilliant all round.
5/5
GoogleBrilliant best experience at my first time selling my late mother's house it was only on the market for 3 days and it was sold at our asking price.
5/5
GoogleFantastic family ran business, couldn’t wish for a better service, absolutely nothing is too much trouble for these people, can’t thank them enough.
5/5
GoogleBrilliant experience from start to finish...no stress at all. Matt and the rest of the team went above and beyond. I would not hesitate to recommend them
5/5
GoogleVery impressed on how fast it was all done, fastest ive experienced. Recommend
5/5
GoogleThankyou so much for making what is a stressful time go as smoothly as possible. Highly recommended Priory, the staff are so friendly and accommodating. Kept in touch all the way through and where at hand to reassure us and answer any questions we had.
5/5
GoogleI'd highly recommend using Priory Estate Agents in Tunstall and wouldn't hesitate to use them again. From the outset they have been so friendly, helpful, professional and have gone above and beyond to help with the sale of my parents property. Thank you so much!
5/5
GoogleAll the team at priory were absolutely amazing during the sale of our home kept us update through the whole progress definitely recommend 👌 …
5/5
GoogleFirst class service from start to finish. Polite, friendly service. Price valued, was the sale price agreed. Excellent communication throughout. Highly recommend Priory Property Services.
1/5
Facebookwould avoid, matt called me and my partner liars after passing all the checks but having a misunderstanding about our employment, and would not allow my partner to log a complaint about the way he’s spoken to us, seems we are not the only ones also.
5/5
GoogleMatt & the team have been fantastic from the start. Knowledgable & a pleasure to deal with. Highly recommend.
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Tell us what you need and we'll put you in touch. Priory Property Services hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
