5/5
GoogleMy experience with Priory Property Tunstall was brilliant. Always accessible for advice and help through our purchasing process and Matt went the extra mile to accommodate us with whatever we required promptly, 5 STAR service. Thank you!
Trusted Agent profile · Stoke-on-Trent
Priory Property Services Stoke-on-Trent reviews
★★★★★
144 reviews across 3 platforms
66 Roundwell Street, Stoke on Trent, Stoke-on-Trent, ST6 5AN
Part of Priory Property Services, see every office.
Priory Property Services's office in Stoke-on-Trent, at 66 Roundwell Street, is rated 4.4 out of 5 across 144 reviews on three platforms, including 131 Google reviews rated 4.6.
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Reviews
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
Google5/5
GoogleWell where do I start it's been a long journey. But finally got there what can I say about Matt , Paula. and the who team absolutely fantastic from start to finish couldn't do enough for you and always kepted me updated. Matt as gone to the end of the earth to make this happen and we are most Appreciated to you all. Thanks again Dion & Liz.
1/5
GoogleAbsolute shambles of a booking system. They listed a property in Etruria, Lady Smith road via Rightmove, instantly called to book a viewing-I was told to message on Rightmove. Which I did, no reply. Rang again the following day they told me they were flooded with requests and will get back to me asap. Patiently waited again. Rung today to see when the viewings will commence and told they will call me Monday if the property is still available? No control whatsoever of managing appointments. Disappointing is a understatement. Clear indication why vendors now use online portals such as Purple Bricks as the vendor is always in control. Avoid at all costs.
5/5
GoogleRented a property using Priory. Matt was excellent at handling the whole situation and quick when replying to emails. We are very happy with the whole service and how nice the property is.
5/5
GoogleMatt and his colleagues at Priory Property Services were fantastic and very friendly, could not fault them whatsoever. We had regular updates via email/phone, around the clock support, and everything we could have asked for. For anyone wanting a smooth and simple process to acquiring a house, I would definitely recommend Matt and the team at Priority Property Services. Thanks all, for you help.
5/5
Google5 * service received when dealing with Priory Property . Matt was great, he was so easy to deal with on emails and phone calls. Any queries we had ,he answered them and made the whole process so smooth and easy.
5/5
GoogleI found the service provided by Matt at Priory to be excellent. He was professional, responsive, and efficient at every stage, and his genuine support and approachable manner made the entire process much easier.
5/5
GoogleVery satisfied with the service provided by Priory. Matt has been really helpful and made the process of renting my first home a very positive experience; always keeping me well informed and happy to answer any of my questions. Would definitely recommend this estate agent
5/5
GoogleI have used priory property services a couple of times now and can absolutely recommend their service, we did consider an internet based service which was cheaper in price however overall i believe we would have took longer to sell, wasted time with unqualified viewers and most probabaly ended up taking a lower offer if the sale dragged out, so overall Priory represent a higher yielding sale opportunity with a professional timely service in my opinion, great value for money for the service you get. Huge thanks to Judi, Paula and Matt in Tunstall.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThroughout our search for a property to move out young family into, we haven’t come into contact with any agents who meet the standard of efficiency and professionalism offered by Matt in Tunstall. My request to view the property was responded to promptly, and the booking process was easy and convenient. Matt has been transparent throughout about fees and costs associated with the process, and at no point did we feel pressure to make any decisions on the spot. We have had some trouble with late references which have been handled kindly and patiently by Matt and the team, where many agents would have re-listed the property. We are being granted access to the property to measure dimensions, which is usually a no go until move in day. Any request we have had has been more than accommodated, and we would highly recommend Priory to others.
5/5
GoogleThe service of the team was faultless from beginning to end. Having faced some problems in the run up to selling our property Matt and the team have been terrific. They care about their customers, they listen, understand and help in any way they can. A large amount of work was carried out prior to sale, where Matt and the team were able to hold a key for the property and liaise with contractors to allow entry. The property was marketed perfectly with 'offers over' - and through this and great service from the team, the best sale price was reached in as short as time as possible. We could not be happier and highly recommend them.
5/5
FacebookA massive thankyou to Matt, Paula and all at priory. Excellent service from start to finish. Very professional and good advice. Always kept us up to date with the progress of the sale. Will most definitely recommend. Thankyou.
Agent replied · 22 November 2025
Sharon Condliffe Hi Sharon many thanks for your comments - it’s been mine and Paula’s pleasure - thanks for the gifts also - all the best for the future from us both here….
5/5
GoogleI've now sold 2 properties and bought a property with Priory and wouldnt go to any other estate agents. All the team at Priory are professional, really helpful and keep you updated every step of the way.
5/5
GoogleGreat team at Priory in Tunstall. Don't hesitate to use them for your property sale. There is nothing that Paula and the team do not know about the property market locally. Paula has sold the house I have just moved out of three times in the past 15 years. Really chuffed with the team's effort from the first step into the property by Paula to value to key exchange to the new owners. Top customer service and I would recommend Priory without hesitation. In fact, don't bother looking around, you will not find a better service and at the right price. Thanks Paula and the team for a flawless service.
1/5
GoogleI have contacted Priory Property Services on more than one occasion to organise viewings on properties they have listed on Zoopla. None of the agents call you back when they say they will, no response to emails and we have been lied to. Over a month ago there was a property listed on Zoopla with Priory, me and my partner contacted Priory and spoke to an agent who said we would be able to book a viewing on Friday as they had not received the keys to the property yet. So, we were planning on waiting until the Friday before we called them again. Within 24 hours after our phone call with Priory the property had been sold as it was marked as SOLD on Zoopla. We are still looking to buy a property and hate to see properties listed with Priory after our experience!
5/5
GooglePriory made the whole process of purchasing our new home very straight forward, with assertive and clear communication as well as transparent and regular updates. Tania was fantastic with the wholesome advice she offered us in order to help us be successful in our bid and kept us regularly updated throughout the purchasing process. Overall we found the whole service very efficient with no fluff!!PositiveResponsiveness, Professionalism
4/5
TrustpilotPraise for lettings
Staff are friendly and approachable and efficient, we thank Jill for the constant back and forth in emails on my part and to her for her assistance in securing the letting that we wanted.
5/5
GoogleGreat and excellent support and service we got from Mr Matthew Heathcote during our move in as a first time buyer . Such a great customer service and support without any hassle . Cool and coordinating , positive response , problem solving techniques . Thank you
5/5
GoogleGreat team at Tunstall. I was kept informed at all times regarding the progress of the sale. My buyer’s solicitor was very slow and poor at communicating but Matt and his team were on their case to get the legal side moving. Matt knows the ST6 area well and I would definitely recommend them.
5/5
GoogleA massive thank you to Matt, for all the advise and help he gave me, making the whole process of letting my property seem so easy from the beginning to the end. I was given regular updates and nothing was to much trouble. I would definitely not hesitate in recommending Priory Estate Agents to anyone, their professionalism was second on to none. Thanks again
5/5
FacebookRecently purchased another property with priory, excellent and smooth process throughout from the team, Matt also touching base every step of the way! Great work thanks guys.
Agent replied · 22 September 2025
Morning Dave - Many thanks for your review - all the best to you and your family in your new Home - It has been my pleasure :)
5/5
FacebookGreat team at Tunstall. Kept informed at all times regarding the progress of the sale. My buyer’s solicitor was very slow and poor at communicating but Matt and his team were on their case to get the legal side moving. Matt knows the ST6 area well and I would definitely recommend them.
5/5
GoogleA very professional experience, always kept up-to-date by a member of the team, who took total responsibility/control on my behalf as was out of the country at the time. A massive thank you to Matt and the team for a smooth professional transition from start to finish....
5/5
GooglePriory Property Services were amazing throughout the recent sale of two properties. Paula and Matt kept in constant communication and ensured that the process went as swift as possible. Nothing was too much trouble and emails and telephone calls were responded to quickly and effectively. I wouldn't hesitate to use Priory in future sales and purchases. 5*PositiveResponsiveness, Professionalism, Value
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Tell us what you need and we'll put you in touch. Priory Property Services hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
