Nicholas Humphreys Stoke On Trent reviews

★★★★★ 5/5

Google

Organising a booking to view a house was very easy to do, they replied quickly and communicated well.

Billy · 7 November 2025

★★★★★ 5/5

Google

The advice & service we've received from Chris @ nicholas humphreys has been invaluable & second to none. His experience & professionalism is a quality that's hard to come by these days. Very happy, we've Sold stc within a few days of viewings.

Deb · 21 January 2025

★★★★★ 5/5

Google

I've used Nicholas Humphreys letting services for the past 4 years and I would highly recommend there services. I've never had a void with any of the rentals and they've always been on hand should I require any trades recommended. I would encourage any landlords, particularly with Student lets to use NH as the team are fantastic and very responsive.

George · 5 April 2024

★★★★★ 5/5

Google

I have found that all the staff at nicholas Humphreys are very friendly and efficient. We have chosen nicholas Humphreys for a long while and never been let down. Would recommend these whether your looking to sell, rent or even just needing advice on properties. They always respond very quickly and will never let you down. Thanks again to all the staff!

Debbie · 2 January 2020

★★★★★ 5/5

Google

Very pleased with the service. As a student I was apprehensive about going through an agent however, the promptness of everyone in the team in responding to emails, calls and any queries regarding our shared house was exceptional. I would highly reccomend if you are you are a student looking for a trustworthy estate agent with a hard working and reliable team.

Cory · 2 January 2020

★★★★★ 5/5

Google

Great, fast service, accommodated my availability with no fuss, very easy hassle free process.

Hannah · 21 November 2025

★★★★★ 5/5

Google

Great ! I am very satisfied with the product and service.

Henry · 18 December 2025

★★★★★ 5/5

Google

Staff are friendly and helped us when we were confused about certain topics. Helpful and quick replies!

Emily · 22 October 2025

★★★★★ 1/5

Google

Absolutely shocking. No straight information, no clear instructions, unmentioned fees, very unhelpful and completely incompetent staff.

Grace · 28 October 2025

★★★★★ 2/5

Google

Very disorganised firm. Often have to resend emails two or three times to get a response. As well as this they often hide many things behind their contracts and never provide clarity. They were very good at the start of the process but seems as soon as they had taken my money they started to mess me around and be very unreliable.

Liam · 2 January 2019

★★★★★ 5/5

Google

The process was very smooth and on time, I appreciated the way the staff handled everything and I will definitely recommend them to anyone in future either for renting or buying a house.

Oni · 12 April 2025

★★★★★ 5/5

Google

Really professional and warm service provided! They are true team-players and help clients through all the process, answer all questions quickly and communicate between landlord and tenant effectively, highly recommend! Very efficient and dedicated rental agent, communication is timely, answers all questions, a team is providing services to clients and landlords, everything goes smoothly, highly recommended!

黄语嫣 · 5 April 2024

★★★★★ 5/5

Google

Great agent! Dealt with Tom and he was very helpful!

Jack · 2 January 2020

★★★★★ 5/5

Google

We have been using Humphreys from the very start. They currently manage 10 of our properties and we are extremely happy with the high level of service we receive from Rob, Becky and the rest of the team. We would happily recommend them to any landlord with student properties as they are the experts in the Stoke area.

JARS · 2 January 2020

★★★★★ 4/5

Google

The team was professional, responsive, and genuinely committed to helping me find the right home. They guided me through the process with clarity and patience, answering all my questions and addressing any concerns I had. They also managed to get me a place in under a week!

Sneha · 2 September 2024

★★★★★ 5/5

Google

I received a great service, I was contacted and my queries were answered swiftly.

Onu · 14 October 2025

★★★★★ 5/5

Google

I have been using Nicholas Humphreys estate agent for 2 years to find tenants for my properties in Stoke . They have been great , fast , to find decent tenants so far. … More

Attila · 7 February 2025

★★★★★ 1/5

Google

Where do I even begin. The poor and unreliable service of this agency is unbelievable. The agency is just so "money prioritised" to the extent that they don't care about when you need, they just want to get their money. They were eager to ask us for our termly rent but we lived in a house filled with so many hazards that were not repaired till we left the house, then it got charged off our deposit for damage in the house when the damages were as a result of unfinished jobs caused by the constructor. Our initial move in date was delayed by like 3 months because the agency could not be bothered to tell us that the house was still undergoing renovation. They then assured us that the house will be done up to quality before our move in date, however we moved into a house with no extractor fans in the kitchen or bathroom, windows with broken handles in rooms, and loose wires in sockets, and a huge hole in the roof of the kitchen, we were literally living in a hazardous environment. After persistent calls and requests for these things to be fixed, we were ignored for over 2 years, but of course at the end of the tenancy agreement we paid for those renovations with our deposit. WOULD NEVER RECCOMEND THIS AGENCY TO ANOTHER STUDENT.NegativeResponsiveness, Quality, Professionalism, Value

Daniel · 1 January 2022

★★★★★ 1/5

Google

Awful experience. Failed to inform us the house we were moving into was being completely renovated meaning we moved in months late. Assured us the house would be done up to the highest of quality yet no extractor fan in the kitchen or bathroom so we had to live with mould and damp walls, the plug sockets weren’t even secured into the wall, half the light switches don’t work and we were dealing with a leaky ceiling months while dodgy tradies were in and out of our house whenever they felt like it doing half a job leaving a mess and not coming back to finish it for weeks. Hole in kitchen ceiling was left for 2 years estate agents make almost no effort to hold landlord accountable for holding up his responsibilities on the tenancy agreement they’re just there to chase you up for money. Also take the dates they give for viewings with a grain of salt as they often either turn up the wrong date or not at all.NegativeQuality, Professionalism, Value

Matt · 1 January 2022

★★★★★ 5/5

Google

Tom and the team at Nicholas Humphreys were brilliant in getting all of my corporate let contracts sorted out - would highly recommend!

Rishi · 1 January 2023

★★★★★ 5/5

Google

Great communications and updates! Thank you Tom and Becky for a smooth arrangement of the corporate let agreement! Top Team! Highly Recommended!

Dimitrios · 1 January 2023

★★★★★ 5/5

Google

Have been incredibly accommodating, and helped fix any issues I've come across (even if they've been last minute!) Would fully recommend

Emily · 28 June 2025

★★★★★ 5/5

Google

Very professional,and helpful

Precious · 22 December 2025

★★★★★ 5/5

Google

Great service! Tom was really helpful!

Sophie · 2 January 2020