Every review we hold for the Stoke On Trent office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible. Please avoid. Me and my friends lived in a property of theirs, the property was in a terrible state. It is in serious need of renovation, it was not fit to rent. When I first moved in all my kitchen appliances was thrown away by the cleaners... which I only got £80 taken off my first rent. The house was mouldy (which we’re getting charged for) but we had complained about it and we were told to keep the house ventilated but they had cleaners coming and clean the mould, even the cleaners said how bad the mould was and all they could do was clean the surfaces. Cracks in the ceiling which we complained about (but we’re getting charged for that too). When we left the property we got sent a document of the things “we had damaged”, we noticed that they took pictures of things that they never took picture of in the start of our contract. For example they never took pictures of the bottom part of the mattress but when we moved out they all of a sudden remembered to take a picture of it... there wasn’t a picture at the start so there is no proof that we did or didn’t do the damage. So it’s unfair that we’re getting charged for that too. They also never took a picture of the cracked ceiling we complained about but managed to remember to take a picture of it when we left (and charged us for that too). Anyway, long story short.... they’re taking all our deposit... please avoid if you want a peaceful university living experience.
Evs · 1 January 2021
Agent replied · 31 December 2024
Hi, Thank you for taking the time to leave a review, although I must say that I am surprised and disappointed at the feedback.
When tenants move in, they are provided with an inventory. You were provided the opportunity to review this and advise us of anything that was missed. If you have done so, and we are now charging you, then please do get in touch and I will look into these for you. We absolutely would not intentionally deduct monies from deposits without justification. This only causes us more work and wasted time!
With regard the items thrown away, we discussed this at length at the time as one of our cleaning contractors mistakenly threw these out. Although not directly our fault, you provided us with a list of items and you were duly paid in full for the replacement of these with brand new items as a gesture of goodwill.
You are not being charged for any mould, or any cracks, only damage or cleaning that was as a result of the property being returned in a worse state than it was left.
If you wish to contact me directly to discuss any of your concerns then please do. Kind regards, Rob Butters (Director)
★★★★★ 1/5
GoogleWorst letting agency. I thought moving from Student Cribs to NH would be a great idea. But boy was I wrong. The staff were nice at the beginning, only because they want your money. Once you’ve signed that contract, they couldn’t care less. Me and my housemates had NUMEROUS problems with them. From the boiler not working and waiting days for it to be fixed, to mould, to faulty lighting.
Their service was absolutely disgusting and I’m so happy that I no longer live in one of their properties. The house we lived in was old and it has sooooo many problems, that you wouldn’t notice until you live there. And that’s how they get you. They know the problems but they do not want to pay to fix it themselves! At the end of the tenancy they tried to charge us for EVERYTHING. And when I say everything. I mean it. They was trying to use our money to upgrade the house😂 luckily we went through TDS to get SOME of our money back!!!!! They do not care about their tenants quality of living. After reading other reviews, I can see that many others have had the same problems!!!! Even if they was the last resort, I will NEVER use them again!
Plus, the Landlord didn’t help a single bit!!!! He blamed us for the mould. Stating ‘they’ve never had this problem before’. However, when we arrived, the house was not even cleaned properly. We had to send numerous emails to get it cleaned to a high standard. Even then, we still had to deep clean ourselves!!! The bathroom had orange gunk ALL over the shower walls. Both bedrooms at the front of the house had mould on the walls and the storage closet under the stairs was a MESS. My friends left suitcases in there, only to come back and find mould ALL OVER THEIR BELONGINGS. Also the central heating DID NOT WORK PROPERLY. Imagine living there in the winter.
The heating could not be left on, we had to press a button every hour for it to turn on and even then, the house was still COLD. I had to buy my own heater!!!
DO NOT USE THIS LETTING AGENCY. AVOID!!!!! And if you do, make sure to take pictures of EVERY SINGLE CORNER OF THE HOUSE. Otherwise you will be charged for things that were already there!!!!!!!
Good luck to all uni students that dare to use this letting agency. You’re gonna need it.
T · 1 January 2021
Agent replied · 31 December 2024
Hi T'Naya
Thanks for taking the time to leave a review, I must say I am surprised and disappointed by your comments though. There are numerous points raised in here regarding the condition of the property, the agent and landlord.
As you mentioned yourself, your deposit was fully protected and you raised a dispute. An independent body (the TDS) ruled that deductions from your deposit were indeed correct, and this is why you didn't receive your full deposit back.
We endeavor to let clean, safe & habitable properties on all occasions. Where there are issues, we work hard to resolve these as quickly as we can. This is reflected in the many 5 star reviews that we have also received.
I am sorry that on this occasion you felt that we didn't meet your expectations, but wish you well in your future studies and future living.
★★★★★ 1/5
GoogleAVOID!! Helpful until your're trapped by the contract, the property was in a terrible state and anything that was fixed took A LOT of emails and time and there was still so much wrong with the property that they avoided dealing with until I gave up trying. they're now taking most of our deposits for issues that were there when we moved in/ EXTORTIONATE cleaning prices! also felt pressured to write a good review as soon as we had a viewing of the property so I feel any good review is from people being pressured.
Adam · 1 January 2021
Agent replied · 31 December 2024
Hi Adam,
Having reviewed your file, and in terms of cleaning, tenants are made aware that they are responsible for the condition of the property at the end of the tenancy, and unfortunately not at the point in which they decide to move out. We use an independent cleaning contractor to assess cleaning & other maintenance costs and those quoted to you would've been based on the level of cleaning required for the property to be ready for the next tenants to move into. Evidence of any cleaning or other issues would also be in the form of photographs and would be detailed within the closing inspection that would've already been sent to you.
Should you remain unhappy with this, your deposit is fully protected with the TDS and you have the right to lodge a case with the TDS. They will decide independently if you should receive more than we have returned to your group. We would be more than happy to submit evidence to support any cleaning / maintenance costs that have been incurred by your landlord, and of course assist you in any way we can to help ensure a suitable outcome is reached.
In terms of issues with the property, I can see that you reported 2 issues to us in 2020, both of which were responded to within 2 days. As neither of these were deemed urgent issues, I believe that we have acted in a very timely manner.
Finally, please let us clarify that we never pressure anyone to leave a review. As you know your previous review was voluntarily completed in your own time.
★★★★★ 1/5
GoogleReally disappointed . Our tenancy with Nicholas Humphrey recently ended and we have all been so frustrated and upset with their service throughout the year. Mid way through the tenancy, two of my house mates had no where to sleep with one sleeping on the floor with no mattress for 2+ weeks as a result of a major leak in the roof. It took the company over a week to address the issue and another week to arrange for someone to visit the property despite their out of hours maintenance informing us there was a good chance the roof could collapse in certain areas and the property was unsafe. Our property was not in adequate condition upon arrival including the carpet on the stairs not being fitted properly. Of course every house is not expected to be in perfect condition but even after informing the company of the issue after a member of the house injured themselves, the end of the tenancy came and the problem was never addressed. These are just two of the many issues we have experienced with Nicholas Humphrey and are still yet to receive any form of acknowledgement of our complaints despite numerous emails and telephone calls. To add to this, when it came to receiving our deposit back, we had £105 taken off - after contacting the company over the telephone to clarify what this was for, we were told by a member of the team that this was because there was some dust in the rooms. We vacated the property a month before the end of the tenancy as a result of covid and provided evidence of the property as it was left, in perfect condition. To be told that after awful service throughout the year, we would then have to pay such a large amount for the company to hire someone to clean dust, which naturally would occur in an empty property, is very unfair. It's so important as a student to feel comfortable where you are living and know you can rely on the letting agency to address any issues and concerns but this is just not the case with this company and I would not recommend.NegativeResponsiveness, Professionalism
Abbie · 1 January 2021
Agent replied · 31 December 2024
Hi Abbie, thank you for taking the time to leave a review. We are disappointed that you feel we performed below your expectations during your tenancy.
In terms of repairs, we do endeavour to fix all issues reported within a timely manner. Of course, there are a factors that can affect this, many of which are out of our control. Things such as the availability of contractors & the weather (especially with roofing problems) can delay work being completed. Unfortunately, this can be something suffered by tenants & home owners across the country and is very frustrating for all concerned. Apologies if we did not meet your expectations on this occasion.
In terms of cleaning, tenants are made aware that they are responsible for the condition of the property at the end of the tenancy, and unfortunately not at the point in which they decide to move out. We use an independent cleaning contractor to assess cleaning prices and those quoted to you would've been based on the level of cleaning required for the property to be ready for the next tenants to move into. Evidence of any cleaning would also be in the form of photographs and would be detailed within the closing inspection that would've already been sent to you.
Should you remain unhappy with this, your deposit is fully protected with the TDS and you have the right to lodge a case with the TDS. They will decide independently if you should receive more than we have returned to your group. We would be more than happy to submit evidence to support any cleaning costs that have been incurred by your landlord, and of course assist you in any way we can to help ensure a suitable outcome is reached.
Kind regards, the team at Nicholas Humphreys.
★★★★★ 5/5
GoogleNH have managed our properties for a number of years and I have to say Rob and the team have consistently been nothing short of brilliant.
They have knocked spots off previous agents we used.
Danny · 2 January 2020
Agent replied · 31 December 2024
Thanks for taking the time to leave a review, your feedback is very welcome!
★★★★★ 5/5
GoogleGreat service received from Rob and the team, very responsive, friendly and helpful. Would absolutely recommend their services. Reasonable rates and a pleasure to deal with, definitely a step up from other agents I've used in the past.
Simon · 2 January 2018
Agent replied · 31 December 2024
Thank you Simon, the feedback is greatly appreciated!
★★★★★ 5/5
GoogleNicholas Humphrey have surpassed all my expectations of what an lettings/estate agency can be. I have been in a position of having to asks lots of questions about areas and specific properties. The response has always been swift, and incredibly informative based on unparalled local knowledge. Professionalism at its highest. I can't recommend them highly enough.
Jacquie · 11 April 2025
★★★★★ 5/5
GoogleWe are currently selling mine and my partners properties to move in together. I was referred to Chris from Nicholas Humphreys and the whole process has been unreal! My house went up at 8:30am and was sold the next morning with 6 offers. I was kept up to date with everything going on the only thing that could make this better would be a huge chocolate bar on completion 😉
Chris genuinely cares and wants the best outcome for the buyer and seller! 5 stars from me 😃
Chris · 5 April 2024
★★★★★ 5/5
GoogleSam was a great help, answering any questions I had and giving me any info I needed
George · 1 December 2024
★★★★★ 5/5
GoogleSam was very helpful when me and my partner viewed one of the properties
Jordan · 9 January 2025
★★★★★ 5/5
GoogleChris at the Stoke branch has been absolutely brilliant getting a sale for my property in a month, after the previous buyers pulled out. He carried out all the viewings taking the extra stress out of it and kept me informed of feedback, really happy and highly recommend Nicholas Humphreys. Thank you for your help!
Kaighlia · 25 March 2025
★★★★★ 5/5
GoogleSian is by far the best agent I have ever come acrosss she is very personable and professional. She goes the extra mile and ensures you get the right property.
Thanks Sian
Natasha · 2 January 2020
Agent replied · 31 December 2024
Thanks for taking the time to leave a review, your feedback is very welcome!
★★★★★ 5/5
GoogleA really professional company to deal with. Sian handled my tenancy application and I have got to say she was amazing. She kept me informed on application and helped me with any queries I had.
Whilst in the property if I had any issues regarding the property I knew I could call upon her to sort it out for me. She really did go the extra mile. I Haven’t got a bad word to say whatsoever. I’ve been with afew letting agency’s and this one is by far the best!
Lee · 2 January 2020
Agent replied · 31 December 2024
Thanks for taking the time to leave a review, your feedback is very welcome!
★★★★★ 5/5
GoogleNicholas Humphreys started managing our properties a month ago and we have been very impressed with their professionalism and communication. Their service has been 1st class and they started filling the rooms with tenants within days of taking over!
Alex · 17 September 2025
★★★★★ 5/5
GoogleI've been with a few different housing companies and by far Nicholas humphreys are the best one, no messing around things where done soon as a choice was made, never late for a house viewing very polite and helpful
I would recommend to other
Aarron · 16 July 2025
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
Big thanks to the accommodation sett team! They made the whole process super easy and stress-free. Always quick to help, super friendly, and really made me feel welcome. Couldn’t have asked for a better start in my new place🙌🏻🙌🏻🫶🏻 …
Styris · 15 August 2025
★★★★★ 1/5
GoogleStarted off really well until we tmstarted reporting maintenance problems. Big chunks of cement kept falling off the roof, 2 years later still not fixed. Fan not working properly in the enclosed bathroom causing mould to build up, again still not fixed. That many more problems reported I can't remember them to list. Told us at the start of this year the landlord wanted to sell which was fair given the current climate. Then communication completely broke down. Went out one day, came back an hour later to find a sold sign on the house. Given the fact we're a family, a little heads up would have been nice. Be more than happy not to deal with these again - nice enough over the phone but too sketchy with poor people skills.
Gaz · 1 January 2024
★★★★★ 1/5
GoogleWorst renting experience ever! I would have give 0 star if I could.
The house look fine when we did our house viewing, but after we sign the contract, things just got worse and worse. First, We were not able to move in according to our contract starting dates. They claimed is because they need to clean and double check everything's alright. But the fact is, they did nothing about the house! beds were broken, heating were not working, the house condition was extremely awful !! They haven’t done ANY CLEANINGS. We weren’t able to use the internet for a Month! and no tele was working even though we paid for tv license! Everytime we called them reporting these issue, they just make excuses and not solving those problems. Our shower head was broken as well and we could not take a shower at all. We told them the situation and hope someone could fix it ASAP, they said ' you can take a bath', I mean, who will take baths only for 3 months straight.This is just ridiculous!!
Worse case, they lied about 'bills included'. They said all bills are included on the website and contract, but we actually need to pay an extra 24 pounds each week where we already need to pay 90 per week, which is a total scam!
I would never ever recommend anyone to rent house through Humphreys.
Kara · 1 January 2024
★★★★★ 1/5
GoogleDo not rent from here!
There are so many problems with our house, none of which have been solved after living here for 4 months. The banister was broken before we moved in, which we were told would be fixed immediately, but have heard nothing more on this. There are stains on the walls and ceilings, mold growing throughout EVERY room, none of the windowsills are secured properly, the drains are constantly blocked, the stove does not work. We were also told that all bills were included in the rent which was NOT the case and have each had to pay an extra £110 a month in bills. The house was not cleaned at all before moving in, I found 6 empty crisp packets scattered around my bedroom alone, and we had a slug infestation! We constantly have bailiffs around for people who haven't lived here in years and Nicholas Humphreys refuses to give a forwarding address.
If I could move out immediately I would, this is by far the worst place I have lived in.
Sophie · 1 January 2024
★★★★★ 5/5
GoogleWe went to NH in search of a property for me and my friends, which eventually, due to unfortunate circumstances dwindled down to just me and my partner. And I have to say the team were amazing, always ready or help and super responsive. I particularly had amazing experiences with Andrew and a young lady I never got the name off, May have been Kate(one of the front desks next to andrew), she helped us view 3 properties and was a good laugh, made it not feel like a awkward experience and morel like a friendly look around. Same with Andrew. A massive thank you for working with us, even if we ended up not getting a property due to financial issues, you guys were all brilliant
Chloe · 1 January 2024
★★★★★ 1/5
GoogleAbsolute waste of time, took my daughters money knowing she did not meet their criteria before doing a supposed credit check. Be aware !!!! They obviously know how much people need to earn before any monies are taken. When we questioned their policies we were then told they were "administration fees".
Also the amount of times we called but the person dealing with us was not available was bewildering made us wonder if they actually worked there.Would not recommend this estate agent at all .
John · 2 January 2018
Agent replied · 31 December 2024
Hi Rossa, firstly thank you for taking the time to leave feedback, this is always welcome. We're disappointed that you feel this way and would like to quickly respond to your feedback.
At the point of applying, we do not know whether or not potential tenants will meet all of the criteria, therefore all applicants read and digitally sign a declaration before committing to any payment of the application fees. Once this is received along with the required information, there is then a considerable amount of work involved contacting landlords & employers, along with completing credit checks amongst other things.
Unfortunately, not all applications are successful. Without going into specific details regarding the particular application in question, we have reviewed this and believe that we have acted accordingly. We are here to listen though and would encourage you to call the office directly on 01782 898153 with any specific concerns that you have, so that we may address these directly with you.
We pride ourselves on the levels of service that we offer, and once again thank you for taking the time to leave feedback.
★★★★★ 5/5
GoogleVery good service, very quick responses. Not too professional which makes them comfortable to talk to and ask questions. Only advice is to be quick about your applications
Connor · 29 November 2025
★★★★★ 5/5
GoogleI had a great experience with Nick, he was really friendly, approachable, and really listened to what I was looking for. Even though the first property I enquired about wasn’t available, he quickly found me an even better option that suited my needs perfectly. Highly recommend!
Amy · 6 June 2025
★★★★★ 5/5
GoogleRob and his team always give great service. They are quick to respond and always willing to go extra mile. Definitely great guy to do business with!
Mags · 2 January 2020
Agent replied · 31 December 2024
Thanks for taking the time to leave a review, your feedback is very welcome!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
