Butters John Bee Lettings Stoke-On-Trent reviews

★★★★★ 5/5

Trustpilot

Jenna was very help full with my…

Jenna was very help full with my application with my house that I was going to rent and was very help full getting it sorted for me so I would recommend her to any one who's is interested in renting some where to live

Bryan · 12 September 2019

★★★★★ 5/5

Trustpilot

Excellent service from BJB at Sandbach

Excellent service from BJB at Sandbach. Both Reuben and George kept us informed and up to date with proceedings every step of the way. Professional yet friendly; nothing was too much trouble. Would highly recommend.

Deborah · 19 December 2021

★★★★★ 1/5

Trustpilot

Deposit who?

We rented a house from BJB Jan 2020 - Jun 2021. During the process of getting everything sorted to move in they were absolutely amazing. As soon as we moved in, that very quickly stopped. Most maintenance requests sat unresolved for the entire tenancy, including issues like the roof and the boiler leaking; some requests they sent someone to deal with after a few months, but the person always said they needed specialist equipment and would be back in touch - which of course never happened.Worst of all is to this day we haven't heard anything about getting our deposit back, despite my housemate emailing and calling them about it several times over the past year. Every time it's "we'll chase that up for you" but all they ended up doing was block his number so now he can't even ring anymore.BJB is really out here stealing people's money and having 0 remorse about it. Can't recommend never renting from them enough.

Elena · 17 May 2022

★★★★★ 5/5

Trustpilot

Moving + Rebekka

We would just like to thank Rebekka at this time who has been fantastic with helping us consider moving during this time - she’s been on the ball with advice and worked so hard! Keep safe, you’re a superstar!Thanks, Tash + Danny.

Natasha · 5 May 2020

★★★★★ 5/5

Trustpilot

A great estate agent would recommend

We bought a property being marketed by JBB Cannock and Andy and his team were just simply amazing. Nothing was too much trouble, everything was handled quickly and efficiently. I would recommend this company to anyone

Amanda · 3 October 2021

★★★★★ 5/5

Trustpilot

Marcin was a absolute legend with my…

Marcin was a absolute legend with my application, made everything straight forward and easy and does well for a young lad, well done marcin!!

Arron · 16 March 2023

★★★★★ 4/5

Google

A very friendly and helpful service gave me some very useful advice which I will beare in mind, thank you Margaret

Andrew · 13 June 2023

★★★★★ 5/5

Google

Cheryl Kirby was knowledgeable, polite, and pleasant. She made the viewing a pleasure. If you get the chance, ask for Cheryl.

Chris · 13 June 2023

★★★★★ 1/5

Trustpilot

2 months later and still no response...

The only reason I'm leaving any review at all is due to the fact that it's been 2 months and I've still heard nothing back from the Hanley branch besides a short call where they claimed the people I'd been emailing no longer worked with them or were conveniently on annual leave, but neglected to provide an alternative point of contact.The concierge team have been fantastic and have chased for a response on my behalf every time. The fact that the people in the Hanley branch don't even respond to their own concierge and property management teams is disgraceful. On countless occasions I've tried to confirm a move-out date, to which they responded in the short call I had with "We never had it in writing, so no". The property is also more than a month overdue its gas safety inspection, as its certificate expired in March. They said they'd contact me to arrange the inspection, but that never happened. They also excused the fact that the landlord allowed illegal entry into the property for someone without first informing me, and it wasn't until I got home from work to find my garden gate wide open and things inside the property moved, that I found out.The cherry-topper is the fact that they've sent me multiple 'Rent Arrears' letters claiming I owe money, but for a seemingly random amount. I pay my rent in full every month without fail, and have the bank statements to prove it. Roughly 20 attempts to call them in the last month or two and numerous emails sent, but still no answer. Absolutely shameful service.If only their concierge teams could replace this branch, then perhaps work would actually get done.Edit:You've made one attempt to contact me since the short call I had with a member of staff, and that was just a snarky email in a feeble attempt to dismiss the reported issues. I also asked about your complaints procedure, to which I was advised emailing you directly with a written statement - to which I had no response until 2 weeks later with your dismissal. I STILL don't have written confirmation regarding the threatening letters I've received, and STILL haven't got anywhere regarding the illegal entry into the property.But thank you for your desperate attempts to contact me over the last 2 months to get these issues resolved. My heroes.

Liam · 26 April 2022

★★★★★ 1/5

Trustpilot

No communication on their side

Tried to book a viewing with the Alsager branch. One employee answered the phone on Thursday and booked me a viewing at 4pm Monday, but when I've rung up today having not had any kind of confirmation message or email, the employee I spoke to today said this time was never an option. No apologies for the mix up either and made it seem like it was my fault! I appreciate they are busy at the moment, but there's no need to be rude about an error on their side!

Georgia · 25 April 2022

★★★★★ 1/5

Trustpilot

Shocking way of working

Shocking way of working! We viewed a property on Saturday last and we’re only the second ones to see it, we fell in love with the property immediately and put in a substantial offer way above the asking price and requested the vendor was informed immediately with a view to taking it off the market if accepted? I was told at the property by the agent that he would, I rang on Monday for some news on our bid only to be told that it hadn’t been submitted and wouldn’t be until they had got feedback from other viewings!! In other words they were promoting a bidding war! Long story short we missed out on the property of our dreams because they like playing God with peoples lives!! We might not have got the property even if they’d done as I’d asked but to lie to us and purposely withhold our bid until it suited them is immoral unethical and down right wrong! Another much better estate agent told me it was a shocking way to do business but that’s Bees for you!! We are still looking and purposely avoiding properties that are listed with this awful company!!!

Villaandy · 23 April 2022

★★★★★ 5/5

Trustpilot

It's my first time renting a house out…

It's my first time renting a house out and I would highly recommend Corrie from the Crewe branch very helpful and friendly

Donna · 10 May 2023

★★★★★ 5/5

Google

We met Tyler- Jay at a property viewing, he was friendly and happy to answer all of our questions. He gave us plenty of time to look around the property, much appreciated. This lead to book Margaret to come and value our property. She was professional as always, I would highly recommend them both. Many thanks

Angela · 13 April 2024

★★★★★ 5/5

Google

We have had a great experience finding and buying a house with the help of Cerys. She has been very quick to respond and found us exactly what we were looking for. She is very friendly and I would recommend her and Butters John Bees for anyone buying a house.

Anya · 30 July 2024

★★★★★ 1/5

Trustpilot

Ignored - 3 x phone calls and 1 x email.

Friday 8/4/22 (10:09 hrs) Phoned to make viewing appointment. I was told call diverted to Concierge/HO as Longton branch didn't answer. Details taken and told Longton will call you back. No replyFriday 8/4/22 (13:52 hrs) Phoned to chase up viewing appointment. I was told call diverted to Concierge HO as Longton branch didn't answer. Details taken again and told Longton will call you back again. No reply (again)Sat 9/4/22 (16:30 hrs). Left email using the "Contact Us" option on BJB website. No replyMon 11/4/22 (09:38 - Nigel). Called for 3rd time to try to make appointment to view house. Once again call transferred to Concierge/HO (Nigel). Once again told Longton would be in touch shortly.Current date/time =11/4/22 (14:47) Still no reply to the three phone calls or the email message. Shoddy customer service at best. At worst it is simply disrespectful and rude.SummaryI know it is a sellers market at the moment, but that doesn't give you the right to give such poor service to prospective buyers. If you are planning on selling, you may wish to choice a different agent?

Martyn · 11 April 2022

★★★★★ 5/5

Trustpilot

Recently used Butters John Bee

Recently used Butters John Bee - Newcastle Under Lyme Branch to sell our house. We had a excellent service from start to finish, especially Teri Lawton who was fantastic. She chased everyone in the chain weekly and provided me with an update every time.

Rachel · 20 February 2019

★★★★★ 1/5

Trustpilot

Incompetent

Incompetent - can't even carry out basic admin tasks or keep their own records up to date.

Mr · 25 June 2026

★★★★★ 1/5

Trustpilot

Selling house

BJB sold our house on behalf of the landlord. They were atrocious from start to finish. Told us nothing, didn't answer emails and were unprofessional and unhelpful. The only contacts were to say when they had booked viewings for (didn't bother telling us they'd cancelled) and to stick a sold sign up outside the house, again not telling us. These caused extreme distress as we are both disabled, which they knew. Really poor.

EM · 7 January 2023

★★★★★ 5/5

Google

I received great service from Butters John Bee. Margaret Tinsley was extremely helpful, walking me through the process. They did exactly what they stated, very professional service. Highly recommended. Thanks.

Gary · 13 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

I recently enquired about renting a property and would recommend Butters John Bee to all my family and friends. I dealt with Michael Ferris and he couldn’t have done more for us. Thankyou Michael for making this such an easy, stress free process!

Emma · 13 May 2019

★★★★★ 5/5

Trustpilot

BJB Congleton

Denise was very helpful, and knowledgeable during my viewing, she also arrived at the property on time.

Derek · 31 August 2023

★★★★★ 1/5

Trustpilot

Totally unprofessional

I was interested in buying a leasehold property in Crewe, and I needed to know how much the ground rent and service charge are. I contacted them but they didn't have the above information: how on earth is possible that you put for sale a leasehold property and you don't ask that to the landlord? They said that they'll call me back with the information, but it never happened. I send them many emails, but they never replied. I tried with the chat, but after more than 1 hour with stupid words the agency person disappear. I lost 3 days with them for nothing. I'm a property investor and I already bought and sold many properties, but I never saw such a lack of professionalism in an estate agency.

Attilio · 3 March 2022

★★★★★ 5/5

Trustpilot

We had dealings with stacey o hara in…

We had dealings with stacey o hara in Newcastle office. She presented herself as the lettings manager. In our opinion this lady is wasted. The proffesionality of the lady goes beyond reproach. Why she hasnt got her own estate agents is totally beyond us. We made enquiries with her regarding an apartment for a short while as we were selling. Amazing woman. So very happy. Took the stress away and dealt with us with no apparent judgement. Thank u john butters mr and mrs haughton.

Rio · 24 February 2022

★★★★★ 5/5

Trustpilot

Very well done!

From start to finish the staff at Butters John Bee in Sandbach have been caring and seen me through a difficult time selling my mother's property after her recent death.I would like to say especially how Reuben Gittings has dealt with my 'phone calls so efficiently always getting back to me without delay with any queries that I may have had. A pleasure to have received such good care from him and I wish him well for his future career.

Jennifer · 12 February 2022