Butters John Bee Lettings Stoke-On-Trent reviews

★★★★★ 1/5

Trustpilot

Cowboys

Rang up soon as the property come available on OnTheMarket to be told would need to contact the vendor to arrange the viewing not really heard of this before with a empty house said would ring me within 24 hours 30 hours later no call so friend rang for me and got a appointment straight away didn’t need to ask vendor put a offer in on another house back in September had to send Morgage in principle bank statement Id etc to then be told would go to best and final got the run around whilst ringing every day for updates to be then told it’s under offer how I’m not sure something isn’t right think they work with landlords who then use them for letting the property and today also rang about another house to be told you will get a text message to confirm viewing and nowt very much doubt the people selling these houses know what goes on with these cowboys in future I will just try and find the owner myself and put my offer in with them least I will stand half a chance

Liam · 3 November 2022

★★★★★ 5/5

Trustpilot

The team at Butters John Bee Alsager…

The team at Butters John Bee Alsager were very helpful from start to completion with the purchase of a house which was going to auction. With tight timelines, Hayley Lewis, as well as Kayt Heaney, followed up with solicitors time and again to ensure that my questions were answered and exchange of contracts could occur before the auction. I am very grateful for their diligence and sensed they were genuinely looking out for me as a client. Hayley was also very patient with me, as I had previously thought to purchase another house, but changed my mind. I am very relieved now, as the house my children and I fell in love with could be purchased!

Nancy · 23 July 2019

★★★★★ 1/5

Google

I purchased a property that Butters John Bee estate Agents were selling over 4 weeks ago (Completed )and I have asked numerous times for them to remove the for sale sign, but they have totally ignored my emails and phone requests. By law they should take them down after 14 days from Completion but they will not. The signs is bolted to the front of my house 10ft in the air and I do not have the capacity to remove it myself. I am worried it may damage property, or a person walking underneath. They are rude and I would not recommend them. I only gave 1 star because I could not post otherwise. I certainly would not consider selling through them in the future

Mark · 14 June 2019

★★★★★ 5/5

Trustpilot

Five star service as always

Five star service as always, I have been into the office a few times In search for a rental property, Elisha has always been so helpful and always with a smile! What a refreshing change to some other offices I’ve been too! Would highly recommend! Thank you Elisha!!

Natasha · 14 May 2019

★★★★★ 1/5

Trustpilot

WARNING to all landlords that pay for…

WARNING to all landlords that pay for their rent protection policyMy tenant has not paid since April and each time I chase Ben he tells me he thought they would have paid by now and will chase themIf you are relying on this policy to cover your mortgage I would suggest you think again

Graham · 31 July 2024

★★★★★ 5/5

Trustpilot

Fantastic team

From the first time I met Bev I knew this estate agency was the one to work with. Honest and transparent from start to finish. Bev was great in explaining how the agency worked, marketing aspects and the photographs of the property and lay out were very professional. Stood out from other estate agents I had met, priot to selling my property. Emily was fantastic, regular communication via telephone and email, always keeping me updated with my house sale progression., even when things slowed down prior to completion, Emily got everything back on track and house sale completed. Thank you to a great team.

Marie · 2 May 2019

★★★★★ 5/5

Trustpilot

I have recently been sent on a 6 month…

I have recently been sent on a 6 month secondment with my company. I needed to quickly secure a 6 month rental property. Michael Ferris found one for me and dealt with everything quickly and efficiently. Nothing was to much trouble for him. Thanks Michael much appreciated

Dave · 11 October 2019

★★★★★ 5/5

Trustpilot

would definitely recommend.

Having used butters john bee several times in Telford I decided to use them also for the sale of my house in Wolverhampton. They have been very professional from day one. They informed me well in advance of intended viewings and kept me informed on a regular basis. They sold the house for me very quickly and have ensured that everything has been kept moving as smoothly as possible. I will definitely used them again and can highly recommend them. Particular thanks to Tim and Gheurdia for an excellent service.

Diane · 17 April 2019

★★★★★ 5/5

Trustpilot

Property Rental though Butters John Bee

We recently decided to rent our property through Butters John Bee and made contact with Lydia Monk. Throughout the whole process Lydia has been amazing, and extremely helpful and thorough. She has been available out of normal office hours and we have communicated via email / phone and Whats App. A tenant was secured quickly and efficiently despite the lockdown due to Covid 19.Highly recommended, with particular thanks to Lydia Monk who has gone the extra mile.

Chris · 16 June 2020

★★★★★ 1/5

Trustpilot

AVOID!

Let 2 properties through BJBs and both times it was shambolic. This was back in 2020 and I'm still trying to untangle all the s**t they have left behind.They don't appear to keep clear records of rent being received, no organisation, don't have a clue when, and if tenants have left the property. If you complain, they don't care as long as they have received their payment. Totally unprofessional. Don't seem to know what is happening with the properties, except when they want their cash. Anyone looking to let through this company, avoid like the plague for your own sanity and peace of mind.Let me be clear, I have contacted BJBs on many many occasions to try and work with them to get the issues resolved. No action taken from their side to assist. We received a 'Without Prejudice' letter from Andy back in 2021 which didn't do anything to help my situation. Unfortunately I have had to take issues further now just because I need the situation resolving.

KC · 3 October 2022

★★★★★ 5/5

Trustpilot

Great Staff & Great Service

Recently rented a property through BJB in Winsford. The level of service provided by Rebekka and Jenna was brilliant. They both made the entire process easily and care free, along with being there to answer any addition questions. Very happy in our new home - Thank You!

Mrs · 10 September 2019

★★★★★ 5/5

Trustpilot

I am looking to move into the area so…

I am looking to move into the area so called in the hope of discussing possible options. I spoke to Liz Thompson who was incredibly helpful with the advice and information given regarding the relocation process and how it works for a rental property.5 stars!!

Gina · 3 June 2020

★★★★★ 5/5

Google

I am very happy to have Ella as an agent, she is always available, friendly and she sends us updates for any new properties that matches with our criteria.Happy to continue working with the agency, happy to work with Ella.Hopefully I will find what I am looking for.

Gergana · 28 October 2024

★★★★★ 5/5

Google

Great experience with Tyler-Jay Lawton, kept informed throughout, hands on, proactive, exactly what was required! Thanks Again!

Andrew · 15 December 2023

★★★★★ 5/5

Trustpilot

BJB helped me and my partner buy our…

BJB helped me and my partner buy our first house. Their communication was excellent as well as their support. Laura went out of her way to ensure the process ran as smoothly as possible from start to finish. A massive thank you from us!Hannah and Jake

Hannah · 18 December 2019

★★★★★ 1/5

Trustpilot

0 STARS

0 STARS. Absolutely shocking firm. Property management that couldn't manage a pi55 up in a brewery. AVOID AVOID AVOID

Nickle · 5 July 2026

★★★★★ 5/5

Trustpilot

Butters John Bee Sandbach

This is the first time I've used BJB, and we were very impressed with the help and guidance we received from the Sandbach team, with special thanks to Natasha for whom nothing was too much trouble. Once again many thanks.

John · 10 July 2021

★★★★★ 5/5

Trustpilot

Friendly and professional

Richard was friendly and professional on the phone. He made me feel that he was really listening and taking on board what I was saying. He was happy to answer my questions and didn't try to rush me into making a decision. Great service so far!

CW · 13 November 2019

★★★★★ 5/5

Google

Margret was very professional in her approach explained things in simple terms so everything was easy to understand if you are looking for a valuation sale or purchase this is the person you need.

Martin · 13 June 2022

★★★★★ 5/5

Google

Margaret Tinsley is absolutely wonderful to work with. She really cares about her clients. Excellent communication from beginning till the end. Defiantly recommend BJB to anyone who wants to sell or buy a property.

Ahmad · 13 June 2022

★★★★★ 1/5

Trustpilot

Awful company that like withholding peoples money

Awful company. Overpaid my last months rent in my property. Alerted them straight away and was told they would look out for it and send it back as soon as it came in at the end of the day. 5 days later still wasn't back so I chased again. The woman on the phone says they actually didn't have my bank details and to email them. The email address she provided didn't even work! It is now 20 days since and I have chased multiple times only to be told it will be sent and accounts have been told the urgency, still everyday it is missed from their payroll. I just want my money back now! It would appear they like to withhold people's money from them. It is very worrying that an accounts department struggle to make even a bacs payment! Certainly not equipped to deal with large fees and houses in my opinion so would run for the hills if anyone was thinking of going with them! I feel for Claire who has kept chasing for me and getting nowhere, as she is the only one in the company who has bothered to even get back to me or chase. They have left me at the point now where I am assuming they are refusing to send me my money and will now have to take further action to retrieve it. Complaint will also be made to the ombudsman.

Dani · 22 October 2024

★★★★★ 5/5

Trustpilot

Butters John Bee lettings.

The staff at Butters John Bee have helped my wife and I, as landlords, to manage the challenges around letting our house in Biddulph. They have always been there when needed and provided excellent advice and assistance. Thanks to Stacey and Andy for being there.

Mike · 23 March 2020

★★★★★ 5/5

Trustpilot

Review for charlotte fodan.

Review for charlotte fodan.Charlotte has been more than helpful from the very start of my application , any issues that have popped up along the way she always dealt with them straight away.I have sent many emails and had many phone calls which she has always been polite and helpful everytime to make sure my move in runs as smoothly as possible. Overall lovely member of the team , would highly recommend her to help anyone.

Latoya · 8 July 2020

★★★★★ 5/5

Trustpilot

Very good

Jenna was a great help when we were looking for a new house. Always there to answer our questions and if she did not know the answer would find out and call us straight away. Very happy and would use butters John bee for future housing.

Hannah · 7 October 2019